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Reviews of Hilton Fairfax

3.5 out of 5
Hilton Fairfax
12777 Fair Lakes Cir, Fairfax, VA

Reviews

8.2

Very Good

Rating 10 - Excellent. 585 out of 1063 reviews" "
Rating 8 - Good. 207 out of 1063 reviews" "
Rating 6 - Okay. 117 out of 1063 reviews" "
Rating 4 - Poor. 79 out of 1063 reviews" "
Rating 2 - Terrible. 75 out of 1063 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Junmin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for family stay with kids, although the pool has been closed out of service.
Stayed 3 nights in Apr 2024
Response from John Esainko on Apr 12, 2024
Thanks. Glad you and the family enjoyed your stay.

10/10 Excellent

Francisco Javier, Ann Arbor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 4 nights in Mar 2024
Response from John Esainko on Apr 8, 2024
Glad you enjoyed your visit.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
We had a very pleasant stay!
Stayed 4 nights in Mar 2024
Response from John Esainko on Apr 4, 2024
Thanks Michelle! Glad you enjoyed your stay

6/10 Okay

Steve

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The check in was unusual and the check out I was charged for a 12.99 movie I questioned it and was told a third party was involved and they could not refund it to me? I said your hotel charged me not the third party and was concerned about the lack of training she had to deal with the issue referring to me the manager is the only one that could help. I did not have the time to wait for a manager to arrive so hopefully they refund the amount or Marriott will be my next stop. Life is about choices so let’s see.
Stayed 7 nights in Mar 2024
Response from John Esainko on Apr 4, 2024
My apologies Steve! We will handle immediately. So for the inconvenience.

8/10 Good

Jaya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from John Esainko on Apr 2, 2024
Thanks

8/10 Good

Bria

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at the Hilton in Fairfax. I really loved the modern look of the room and the inside of the hotel. The only complaint I have is that there was some water damage/mold in the bathroom. Otherwise, everything was great. I’d rate it 8/10
Stayed 2 nights in Mar 2024
Response from John Esainko on Apr 2, 2024
Thanks Bria! So glad you enjoyed your stay. I will have maintenance attend to the issue immediately.

8/10 Good

Ganiyu

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and clean environment
Stayed 1 night in Mar 2024
Response from John Esainko on Mar 29, 2024
Thanks

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from John Esainko on Mar 27, 2024
Thanks

10/10 Excellent

Timothy

Stayed 3 nights in Mar 2024
Response from John Esainko on Apr 4, 2024
Thanks

10/10 Excellent

Kevin, Riverview

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great that they accommodate parking of Commercial vehiles ( Trucks and Buses).
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Stayed 2 nights in Mar 2024
Response from John Esainko on Apr 2, 2024
Thanks

10/10 Excellent

Davine

Stayed 1 night in Feb 2024
Response from John Esainko on Mar 22, 2024
Thanks

10/10 Excellent

Judy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was plenty of parking when we arrived and check in was so easy! It was super clean and quiet!
Stayed 1 night in Feb 2024
Response from John Esainko on Feb 26, 2024
Thnank you for the feedback about parking, check in and cleanliness. We take pride in delivering exceptional service.

10/10 Excellent

Ji Hyun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great place, but only one elevator was working.
Stayed 1 night in Feb 2024
Response from John Esainko on Feb 20, 2024
Thank you Ji! So sorry for the inconvenience while we update our elevators.

10/10 Excellent

Davine

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel. Great staff.
Stayed 3 nights in Feb 2024
Response from John Esainko on Feb 19, 2024
Thank you Davine! Hope to welcome you back soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from John Esainko on Feb 20, 2024
Thanks William!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service was excellent 😍 super clean and comfortable !
Stayed 2 nights in Feb 2024
Response from John Esainko on Feb 12, 2024
Thanks Katherine! Appreciate the kind words about the service and cleanliness. See you soon.

10/10 Excellent

Rafaela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
From the service to the grounds of this hotel, it is a 10 star hotel. I must say The lady that works in the restaurant ALBA was amazing. Very sweet and always very attentive to our needs. The hotel had Very spacious rooms with a fridge, computer desk, sitting area separated from the beds, shampoo, conditioner, body wash, hand lotion, neurogenic coffee machine, water bottles, and sufficient towels. Our family of 4 loved the stay. The restaurant offers breakfast, buffet style, continental or order from the menu. It is absolutely delicious. The lounge area is very modern and spacious with a huge bar from end to end of the lounge area. The parking, plenty to choose from, huge lot. We went in February, so they had a Photo Booth camera set up with a beautiful back drop for valentines the kids enjoyed this. The restaurants and stores are walking distance. McDonald’s, Target, Jersey mikes, CVS, sushi place, Starbucks, subway, Olive Garden, etc…Overall the best stay we’ve had in Virginia. We will be back in May!k!
Stayed 3 nights in Feb 2024
Response from John Esainko on Feb 12, 2024
Thank you so much for the amazing review Rafaela! Sounds like we hit a Grand Slam. You are right, Alba is a gem. She is so dedicated to making our guests feel right at home. I will be sure to recognize her for delivering great hospitality. Glad you enjoyed all we had to offer from the room amenities, bar, restaurant, photo booth, and local vibe. Look forward to seeing you again in May!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean/ refreshed daily
Stayed 3 nights in Dec 2023
Response from John Esainko on Feb 5, 2024
Thanks

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from John Esainko on Feb 1, 2024
Thanks

10/10 Excellent

Feven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Jan 2024
Response from John Esainko on Jan 29, 2024
Thanks

4/10 Poor

Emma

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean (bugs in room, room services never comes to empty trash or exchange towels) Bad customer services (everyone we experienced was rude or unhelpful) Bad property upkeep (no hot water for one day of our stay/ pool closed/ sauna closed)
Response from John Esainko on Jan 29, 2024
Sorry for the inconvenience!

4/10 Poor

Silvia Karen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything was ok except when I was about to take a shower before checking out surprise!!! No hot water, we had a to go somewhere and I left with out shower and my husband took a cold water shower, I’m sorry but this is unacceptable
Stayed 1 night in Jan 2024
Response from John Esainko on Jan 29, 2024
Sorry for the inconvenience!

10/10 Excellent

Joseph

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean!
Response from John Esainko on Jan 25, 2024
Thanks

10/10 Excellent

Ofelia

Response from John Esainko on Jan 25, 2024
Thanks

10/10 Excellent

HYUN SEUNG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from John Esainko on Jan 22, 2024
Thanks

10/10 Excellent

Jose M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from John Esainko on Jan 22, 2024
Thanks

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from John Esainko on Jan 22, 2024
Thanks

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from John Esainko on Jan 19, 2024
Thanks

10/10 Excellent

Yoon Jin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from John Esainko on Jan 18, 2024
Thanks

4/10 Poor

John

Business traveler, Traveled with family
Disliked: Amenities
There was no complementary coffee or tea, the heater made noise all night sounded like a jet engine. They never changed the sheets, the shampoo and body soap stunk.
Stayed 3 nights in Jan 2024
Response from John Esainko on Jan 17, 2024
Thank you for your feedback! We will address this immediately.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from John Esainko on Feb 5, 2024
Thanks

10/10 Excellent

Wendy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay
Superb stay! Beautiful facility, friendly staff, comfortable and spacious room, plently of free parking.
Stayed 1 night in Jan 2024
Response from John Esainko on Jan 17, 2024
Thank you!

10/10 Excellent

Markos

Response from John Esainko on Jan 22, 2024
Thanks

10/10 Excellent

Susan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
We stayed for a very inexpensive rate and were pleasantly surprised by the high quality of the service, comfort, and cleanliness. The only negative is the high price of food and drinks, but that is, unfortunately, pretty standard at hotel bars and restaurants. It was very convenient to have a restaurant and bar right there in the lobby of the hotel. Highly recommend this hotel.
Stayed 3 nights in Jan 2024
Response from John Esainko on Jan 15, 2024
Thank you!

2/10 Terrible

Dongkyu

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from John Esainko on Jan 15, 2024
Thanks

10/10 Excellent

Akansh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from John Esainko on Jan 15, 2024
Thanks

8/10 Good

Kelly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from John Esainko on Jan 9, 2024
Thanks

10/10 Excellent

Ricky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from John Esainko on Jan 9, 2024
Thanks

8/10 Good

Nathaniel

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay but rooms need to have a microwave in them.
Stayed 3 nights in Dec 2023
Response from John Esainko on Jan 9, 2024
Thanks

10/10 Excellent

Andrew

Stayed 3 nights in Jan 2024
Response from John Esainko on Jan 9, 2024
Thanks

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great people.
Stayed 3 nights in Dec 2023
Response from John Esainko on Jan 9, 2024
Thanks

10/10 Excellent

carlos

Stayed 10 nights in Dec 2023
Response from John Esainko on Jan 9, 2024
Thanks

10/10 Excellent

Young

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from John Esainko on Jan 9, 2024
Thanks

10/10 Excellent

Cierra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from John Esainko on Jan 5, 2024
Thanks

6/10 Okay

Melissa

Liked: Staff & service
Hilton Nickle and Dimes You
We arrived and the check-in process went quick and smooth. However, they charge you an additional $50 per night deposit. I know hotels typically put a deposit on your room but $100 deposit for our stay seemed a bit much, not to mention they don't take Discover. Breakfast was not included and was an additional $22 per person per day. We didn't even bother checking it out since it was rather expensive. Luckily, the hotel is located in a very central part of Fairfax, so accessibility to shopping and restaurants was not an issue. Our room for the most part seemed clean with the exception of the duvet. It was stained and all of the cotton parts in it were brown, so I'm not sure if it hadn't been changed or was moldy. It didn't help that it was just resting between two sheets and not an actual duvet cover. The bed also did not have a fitted sheet, but a regular sheet. So it was just all around sloppy and didn't feel clean. Lastly, the TV. They have one of those hospitality TVs where it plays Hilton ads for the main screen. You have to pay for additional movies. They also block you from being able to use your HDMI cord or changing the input to hook up your laptop to stream your own movies. This was the biggest frustration for us. Oh, and I forgot to mention that you are requifed to be a Hilton rewards member in order to use their wifi. You get 7 days for free and then have to pay for basic wifi or you have to pay for the stronger wifi. We weren’t impressed with Hilton.
Stayed 2 nights in Dec 2023
Response from John Esainko on Jan 5, 2024
Sorry for the inconvenience

2/10 Terrible

Scott

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We reserved two rooms with queen beds and when we arrived they said they put us in rooms with double beds. The only reason we booked this one is because it showed we would have the queen bed rooms. Attendant then asked oh do you want me to look for rooms with queen beds...yes we do! Then said no we don't have any available. Also tried to pull out terrible couch bed and food was underneath and we were there for 4 nights and they only cleaned the room once.
Stayed 4 nights in Dec 2023
Response from John Esainko on Jan 5, 2024
Sorry for the inconvenience

10/10 Excellent

Melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here with my husband and two children (3 and 5 yrs old) in a two queen room and loved it. Very clean and spacious. I especially liked that there was a separate space with an tv and a couch. I was able to watch tv at night while my kids slept. No complaints.
Stayed 3 nights in Dec 2023
Response from John Esainko on Jan 5, 2024
Thanks

6/10 Okay

Katrina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from John Esainko on Jan 5, 2024
Thanks

10/10 Excellent

SELVARAJ

Stayed 3 nights in Dec 2023
Response from John Esainko on Jan 2, 2024
Thank you!