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Reviews of Hyatt Place Chantilly Dulles Airport-South

3 out of 5
Hyatt Place Chantilly Dulles Airport-South
4994 Westone Plaza, Centreville, VA

Reviews

8.4

Very Good

Rating 10 - Excellent. 515 out of 1000 reviews" "
Rating 8 - Good. 269 out of 1000 reviews" "
Rating 6 - Okay. 105 out of 1000 reviews" "
Rating 4 - Poor. 59 out of 1000 reviews" "
Rating 2 - Terrible. 52 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than misinformation about the airport shuttle, our stay waa excellent. Breakfast was great.
Stayed 1 night in Apr 2024
Response from Hyatt Place Chantilly Team on Apr 15, 2024
Thank you for choosing to stay with us at Hyatt Place Chantilly South. We are thrilled to hear that you had an enjoyable experience during your time here. However, we sincerely apologize for any inconvenience caused by misinformation regarding our shuttle service.To clarify, our shuttle operates from 6 am to 11 pm, with the last call scheduled for 10:30 pm. We regret any confusion or misunderstanding that may have occurred regarding this matter. Rest assured, we will review our communication procedures to prevent such occurrences in the future.We genuinely value your feedback and appreciate your understanding. It would be our pleasure to have the opportunity to welcome you back and provide you with a seamless experience during your next visit. Thank you once again for your understanding and for choosing Hyatt Place Chantilly South.

10/10 Excellent

Erika

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfectly situated for walking access to a great shopping center and local/chain restaurants. It's also a lovely neighborhood, and offers easy access to Rt 28 and Dulles Airport. The hotel itself was clean and very comfortable, and breakfast was awesome! Lots of hot options available, and all delicious.
Stayed 1 night in Apr 2024
Response from Hyatt Place Chantilly Team on Apr 8, 2024
Hello Erika,Thank you for choosing to stay with us at Hyatt Place Chantilly South. We're thrilled to hear that you had an enjoyable stay. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Christopher, Cazenovia

Liked: Cleanliness, staff & service, property conditions & facilities
Recent refresh looks good.
Stayed 1 night in Apr 2024
Response from Hyatt Place Chantilly Team on Apr 5, 2024
Thank you for choosing to stay with us at Hyatt Place Chantilly South. We're delighted to hear that you enjoyed our recently renovated appearance. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Jean francois

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and spacious. The breakfast variety was amazing and everything was good. The renovations mentionned in other comments seemed to be over. The only down side for me was the temperature who was very cold, and maids would put it back down when we would crank it up a bit, and the gym was very small and totally freezing.
Stayed 5 nights in Mar 2024
Response from Hyatt Place Chantilly Team on Apr 1, 2024
Thank you for choosing to stay at Hyatt Place Chantilly South. We're thrilled to hear that you enjoyed your stay with us. Your feedback is valuable to us, and we will work on improving the areas you mentioned. We hope to have the opportunity to serve you again in the future. Thank you once again for your patronage.

10/10 Excellent

Q

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. The bed and the linens was extremely comfortable.
Stayed 1 night in Mar 2024
Response from Hyatt Place Chantilly Team on Mar 26, 2024
Thank you for choosing Hyatt Place Chantilly for your stay. We're delighted to hear that you enjoyed your time with us. We look forward to welcoming you back again soon. Thank you.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and roomy.
Stayed 4 nights in Mar 2024
Response from Hyatt Place Chantilly Team on Mar 23, 2024
Thank you for choosing to stay with us at Hyatt Place Chantilly. We greatly appreciate your positive feedback about your experience. We hope to have the pleasure of welcoming you back again soon. Thank you again!

8/10 Good

Barbara

Traveled with family
Liked: Property conditions & facilities
Check in was to brief. Guy didn’t tell me much. Came down later and another girl gave me a paper of info which would have been nice at check in.
Stayed 1 night in Mar 2024
Response from Hyatt Place Chantilly Team on Mar 23, 2024
Thank you for choosing to stay with us and for providing feedback. We are committed to addressing any concerns you may have to ensure your satisfaction. We look forward to the opportunity to serve you again in the future.

10/10 Excellent

Marcel

Stayed 3 nights in Mar 2024
Response from Hyatt Place Chantilly Team on Apr 1, 2024
Thank you for choosing to stay at Hyatt Place Chantilly South. We're thrilled to hear that you enjoyed your stay with us. We hope to have the opportunity to serve you again in the future. Thank you once again for your patronage.

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place , cleaning and working on upgrades . Staff super hospitable . I would stay again
Stayed 3 nights in Feb 2024
Response from Isaiah D. on Feb 26, 2024
Thank you for your feedback. We are delighted to hear you enjoyed your stay with us. We will celebrate your kind words with our team. We look forward to hosting you again in the future.

6/10 Okay

Cara

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Isaiah D. on Feb 26, 2024
Thank you for your feedback. If there is any additional information you could provide for us to improve, please let us know. We hope to make a better impression in the future.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
I booked for a weekend getaway for my hubby and I with activities with planned on doing close by. The room was as expected from what I saw online and breakfast was good. They are doing some renovations, but it didn’t bother us or affect our stay. The staff was absolutely amazing! We’re trying to make it a point to get away more and do stuff together so I asked Ashmita and Carolina to put up decorations while we were out to surprise my. I told them exactly where the decorations were and told them to be creative with it and they did a phenomenal job!!! My husband loved the set up and I was extremely pleased. We’re very grateful and will stay again when we come back to the area
Stayed 2 nights in Feb 2024
Response from Hyatt Place, Chantilly Team on Feb 22, 2024
We hope this message finds you well. On behalf of the entire team at Hyatt Place Chantilly, we extend our heartfelt gratitude for choosing to stay with us and for sharing your feedback. We are delighted to hear that Carolina and Ashimta provided you with exceptional service and assistance, and we will be sure to pass along your kind words to them. It's wonderful to know that you enjoyed our breakfast offerings as well. At Hyatt Place Chantilly, we strive to create memorable experiences for our guests, and your feedback serves as motivation to continue delivering outstanding hospitality. Thank you for choosing to stay with us, and we look forward to welcoming you back for another exceptional stay in the future. If you require any assistance with future reservations or have any special requests, please do not hesitate to contact us directly.

6/10 Okay

Zerrnish

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hyatt Place, Chantilly Team on Feb 17, 2024
Thank you for taking the time to review your stay with us. We appreciate your feedback and value your input. If there's anything specific that we could improve upon to make your next stay more enjoyable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and exceed your expectations.

8/10 Good

Karen, Ridgewood

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here due to proximity to office. Check in was easy but there's some construction work going on and it was very difficult for someone with hearing issues to hear the front desk agent. Room is spacious and clean. Heat was operated from in wall AC, need to pay attention to mode as the high temp setting is also available in cool mode. Breakfast was included but was not good. Hot menu items was cinnamon french toast sticks, eggs and crumbled bacon. Fruit bowl and coffee was good. Overall, good for a short stay.
Stayed 1 night in Feb 2024
Response from Hyatt Place, Chantilly Team on Feb 17, 2024
Thank you for your recent stay and for sharing your feedback. We apologize for any inconvenience caused by the ongoing construction, and we'll address it promptly. We're glad you found your room clean and spacious, and we'll improve communication about the in-wall AC unit. Regarding breakfast, we'll review our offerings to ensure a better experience. Your feedback is valuable, and we're committed to enhancing our guests' stays. We hope to welcome you back soon.

8/10 Good

Kerry Efton, Tulsa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast could have been better. If you are going to serve bacon, please don’t serve bacon bits as the meat entree.
Stayed 5 nights in Feb 2024
Response from Hyatt Place, Chantilly Team on Feb 17, 2024
Thank you for your feedback. We regret to inform you that we could not meet your expectations for breakfast. We are committed to addressing the areas you've highlighted for improvement and will strive to enhance your experience in the future. We hope for another opportunity to exceed your expectations and serve you better.

2/10 Terrible

Dave

Stayed 1 night in Feb 2024
Response from Hyatt Place Chantilly Team on Mar 23, 2024
Thank you for choosing to stay with us, and please accept our apologies for any inconvenience you experienced during your stay. We are fully committed to addressing any issues or concerns you may have had. We sincerely hope for the opportunity to welcome you back again and provide you with an exceptional experience.

6/10 Okay

Viktor

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Family stay.
Was staying at the hotel for a visit to DC area. Usually this chain is great. Even though the hotel is undergoing renovations cleanliness was not there. Guest elevator was not working only construction elevator was working. Dust everywhere. Breakfast area was not clean, same room is used for registration. Room was average. There was no soap in the room. Window was very drafty. Had to use extra blankets to stay warm. Hope that renovations will do the trick.
Stayed 1 night in Jan 2024
Response from Isaiah D. on Jan 27, 2024
Thank you for your honest feedback. We sincerely apologize for the inconveniences you experienced during your stay with us. Although we are doing our best to make our guests feel comfortable during our renovation process, we understand that we dropped the ball. We hope you give us another chance to make a better impression in the future once our renovations are complete.

6/10 Okay

David

Business traveler
Stayed 1 night in Jan 2024
Response from Isaiah D. on Jan 27, 2024
Thank you for your feedback. If you would like to provide additional details, please reach out to us directly and ask to speak to a manager. We would love to know if there is anything we can do to improve for the future.

4/10 Poor

Michele

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is being renovated, check in desk poorly relocated to breakfast room. Noisy and dirty. My shower was not working and I had to get another room.
Stayed 1 night in Jan 2024
Response from Isaiah D. on Jan 27, 2024
Thank you for your honest feedback. Although we are doing our best to make our guests feel comfortable during our renovation process, we understand that we d. We hope you give us another chance to make a better impression in the future once our renovations are complete.

4/10 Poor

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Not Clean and Did Not Meet Expectations
We were looking for a hotel with connecting rooms, a fridge in the rooms, and good reviews. This hotel said it had all three, but after booking when we called to be sure our rooms were connecting, we were told that our room (2 doubles) could not connect. We'd have to switch to a king, which meant having less beds for our large group. We were left with half of our family down the hall from us. The fridge was very important for us, yet neither fridge in our 2 rooms were cold. We called and were told all we could do is turn it to max coldness, which we had already done and it still did not keep our food cold at all. We had 2 rooms for 5 days and the beds were only made once during that time. Not all of our trash was taken out. Upon arrival, the bathroom had what appeared to be pee on the floor near the toilet in one of our rooms. We arrived late at night so we did not call then, thinking it would just be cleaned the next morning when housekeeping came. It was still there the next day. The included breakfast was so unappetizing that I did not go again after the first day and I am not a picky eater at all. Overall, this hotel was a huge disappointment and I would not stay here again nor would I recommend it to others.
The state of the bathroom upon our arrival
Stayed 4 nights in Jan 2024
Response from Isaiah D. on Jan 27, 2024
Thank you for your honest feedback. We sincerely apologize for the inconveniences you experienced during your stay with us. The condition of your room at check-in was unacceptable. If there is anything we can do to recompense for your stay, please reach out to us directly.

6/10 Okay

Alba

Traveled with family
Disliked: Amenities
It was under remodelación, very dusty no lobby
Stayed 3 nights in Jan 2024
Response from Isaiah D. on Jan 27, 2024
Thank you for your honest feedback. Although we are doing our best to make our guests feel comfortable during our renovation process, we understand your perception. We hope you give us another chance to make a better impression in the future once our renovations are complete.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Isaiah D. on Jan 7, 2024
Thank you for your feedback. We look forward to hosting you again.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Isaiah D. on Jan 7, 2024
Thank you for your feedback. We look forward to hosting you again.

10/10 Excellent

Layla, Westwood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything. Needs a bit more attention at the dining area.
Stayed 1 night in Nov 2023
Response from Isaiah D. on Jan 7, 2024
Thank you for your feedback. We are happy to announce that renovation work to our lobby/dining area has commenced. We hope you considering staying with us again in the near future to see all of our wonderful improvements. Thanks again.

10/10 Excellent

Edin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Isaiah D. on Jan 7, 2024
Thank you for your feedback. We look forward to hosting you again.

10/10 Excellent

Francis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay in Chantilly/Centreville area. Lots of sidewalks. If you are a runner there are trails and paths nearby. The breakfast is good. The staff is very helpful.
Stayed 3 nights in Nov 2023
Response from Isaiah D. on Jan 7, 2024
Thank you for your feedback. We look forward to hosting you again.

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Isaiah D. on Dec 4, 2023
Thank you for your review. We look forward to hosting you again in the future.

10/10 Excellent

Omar

Stayed 1 night in Nov 2023
Response from Isaiah D. on Jan 7, 2024
Thank you for your feedback. We look forward to hosting you again.

10/10 Excellent

Farida

Liked: Cleanliness, staff & service, property conditions & facilities
Honestly a great property for the price
Stayed 1 night in Nov 2023
Response from Isaiah D. on Nov 12, 2023
Thank you for your review. We look forward to hosting you again.

6/10 Okay

John

Stayed 1 night in Nov 2023
Response from Isaiah D. on Nov 24, 2023
Thank you for your review. If you have any additional feedback please reach out to us directly. We hope to host you again in the future.

8/10 Good

Erkan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Isaiah D. on Nov 4, 2023
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

Reiner

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was excellent staying there, highly recommended.
Stayed 1 night in Oct 2023
Response from Isaiah D. on Nov 4, 2023
Thank you for your review. We will celebrate your kind words with out staff. We look forward to hosting you again.

10/10 Excellent

Blanca, BALTIMORE

Stayed 1 night in Oct 2023
Response from Isaiah D. on Nov 17, 2023
Thank you for your review. We look forward to hosting you again.

8/10 Good

Jenifer

Stayed 1 night in Oct 2023
Response from Isaiah D. on Oct 27, 2023
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside of seeing a piece of wrapper on the floor when i walked in the room everything else was great
Stayed 2 nights in Oct 2023
Response from Isaiah D. on Oct 19, 2023
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Isaiah D. on Oct 19, 2023
Thank you for your review. We look forward to hosting you again.

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Isaiah D. on Oct 19, 2023
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

Naga Sankara

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay with family
Stayed 1 night in Oct 2023
Response from Isaiah D. on Oct 14, 2023
Thank you for your review. We look forward to hosting you again.

8/10 Good

Paul

Traveled with partner
Space. A bit brown but reasonable decor. Ok mirror lights. Could have done with a hand held for we gals. Nice to have separate areas. Created spaciousness. Most hotel b’fasts not good. Your competition is not tough but still, good to get a reasonable b’fast b4 a flight. No decent food on those any more. Thank you.
Stayed 1 night in Sep 2023
Response from Isaiah D. on Oct 14, 2023
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

GlendaLiz

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very Clean. Great Buffet.
Stayed 1 night in Oct 2023
Response from Isaiah D. on Oct 14, 2023
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

pravat kumar

Stayed 1 night in Oct 2023
Response from Isaiah D. on Nov 4, 2023
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was only there for one night but the hotel was convenient and clean.
Stayed 1 night in Oct 2023
Response from Isaiah D. on Oct 14, 2023
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

Omolola

Stayed 1 night in Oct 2023
Response from Isaiah D. on Nov 4, 2023
Thank you for your review. We look forward to hosting you again.

8/10 Good

Valerya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Isaiah D. on Oct 14, 2023
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

Satheesh Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Isaiah D. on Oct 14, 2023
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and the room was very clean.
Stayed 1 night in Oct 2023
Response from Isaiah D. on Oct 14, 2023
Thank you for your review. We look forward to hosting you again.

8/10 Good

sugito

Liked: Staff & service, property conditions & facilities
Good service but room cleanliness is very important where guests rest and sleep
Stayed 3 nights in Oct 2023
Response from Isaiah D. on Oct 14, 2023
Thank you for your review. We apologize your stay was anything less than satisfying. We hope to get the chance to make a better impression in the future.

10/10 Excellent

Blanca, BALTIMORE

Business traveler
Wonderful Hotel. Very clean and welcoming. The room was so big and lovely. The neighborhood is AMAZING! So many restaurants
Stayed 1 night in Oct 2023
Response from Isaiah D. on Oct 14, 2023
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

Rishwanth

Liked: Staff & service, amenities
Excellent
Stayed 1 night in Oct 2023
Response from Isaiah D. on Oct 14, 2023
Thank you for your review. We look forward to hosting you again.

8/10 Good

Venkatesh, Novi

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Isaiah D. on Oct 14, 2023
Thank you for your review. We look forward to hosting you again.

8/10 Good

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good. Their breakfast was good. I enjoyed it.
Stayed 3 nights in Sep 2023
Response from Isaiah D. on Oct 14, 2023
Thank you for your review. We look forward to hosting you again.