Ratings based on 1,475 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2014
Had a great time. Loved my room.will be back for sure.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great stay!

Posted Aug 16, 2014
Friendly staff, clean room, comfortable bed and just an overall great stay!!
Comment from Hotel Management
Aug 19, 2014 by Audrey, Hotel Management
Thank you Winnie for your comments! We appreciate your business and the five stars!
4 out of 5
Recommended
for Students
by A verified traveler

Posted Aug 11, 2014
I felt like I was nickeled and dimed throughout.
Comment from Hotel Management
Aug 13, 2014 by Audrey, Hotel Management
We are sorry to hear that you felt nickeled and dimed. We try to provide the best service to each and every guest any way we can and in no way try to make guests feel this way. Please feel free to reach out to us if you have further comments.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great hotel for family stay

Posted Aug 11, 2014
We were on our family vacation to Washington D.C. and wanted to stay not too far from downtown and this hotel suit on the proximity. It took us merely 10 minutes or less to get to the downtown D.C. and was easy to get there. We took our vehicle so we needed to park at the hotel. This hotel only offers valet parking at 27 USD per night which was slightly higher than expected but the other problem was that the garage was full when we got there to check in. Luckily there was alternate parking for hotel guests located just next to the hotel so everything turned out great. We had the breakfast package and it was great. The food and service was great.
Comment from Hotel Management
Aug 19, 2014 by Audrey, Hotel Management
Thank you Julian for the 5-star review! We love to hear you had a great family vacation and were able to access D.C. easily. It is great that you enjoyed the breakfast package and we hope to see you back on your next vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Aug 10, 2014
My experience was amazing. Upon my arrival, I was greeted at the front desk by a pleasant guest service attendant name Annie. She was kind, attentive and efficient. I stayed for only three day, however when it was time to check out I did not want to leave. This was a wonderful experience at a remarkable hotel.
Comment from Hotel Management
Aug 13, 2014 by Audrey, Hotel Management
Thank you for those kind words. We will make sure Annie knows what a great job she did and we hope to see you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, beautiful scenery...

Posted Aug 10, 2014
Nice location, parking is expensive but was worth it.
Comment from Hotel Management
Aug 12, 2014 by Audrey, Hotel Management
Thank you for the five star review!
4 out of 5
Recommended
for Everyone
by A verified traveler

Recent Stay

Posted Aug 4, 2014
The hotel was clean and everyone was helpful. A little further away from the Metro than I wanted but the hotel had shuttle that ran every 15 minutes. Eating was a short walk away to nice restaurants. The location was good and safe even for walking around at night.
Comment from Hotel Management
Aug 7, 2014 by Tyler Orwig Manager, Hotel Management
Thank you for sharing the comments from your stay with us. We appreciate you mentioning the positive aspects of your stay and that you had a chance to take advantage of the complimentary Metro Shuttle. Thanks for choosing Hyatt!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in Crystal City and convenient ...

Posted Aug 4, 2014
Pros: It was very comfortable staying there and convenient to get anywhere. The room was squeakily clean!
Cons: The faucet in the shower to be fixed; bed was warped; lots garbage and smell of smoking outside front hotel.
Location: Close to subway and to places to eat.
It was a good experience to stay there especially when being out all day/night in DC area and to return to a comfy room.
Comment from Hotel Management
Aug 11, 2014 by Audrey, Hotel Management
Thank you for the review. It is great to hear our hotel could provide the comfort you were looking for after a long day.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and good location

Posted Aug 4, 2014
Was traveling with family and this turned out to be a great choice .... 5 star
Comment from Hotel Management
Aug 11, 2014 by Audrey, Hotel Management
Thank you for the five stars! We are so glad you and your family enjoyed the stay and we hope to see you again next time you are in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Great hotel close to the airport

Posted Aug 4, 2014
Pros: Location was excellent to explore Washington before further flight to Tampa. Kids enjoyed the pool.
Easy to find and close to lots of travel facilities such as care rental and airport. Easy to get to the City via the Metro and the hotel provide complimentary shuttle bus to the station. Good restaurants close by in Crystal City.
Comment from Hotel Management
Aug 8, 2014 by Tyler Orwig Manager, Hotel Management
Greetings jaydav! Thank you for sending a review of your experience to Expedia. We are glad you found our hotel's location to be convenient to travel facilities and restaurants. We look forward to welcoming you back anytime.