Ratings based on 1,752 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel in amazing city

Posted Jan 15, 2015
It was amazing experience. I highly recommend this hotel for anyone that would like to stay in crystal city.
Comment from Hotel Management
Jan 23, 2015 by Audrey, Hotel Management
Thank you so much for your kind words. We appreciate the recommendation and hope to see you back in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 14, 2015
Very nice hotel in a great location. Close to all the sites in DC.
Comment from Hotel Management
Jan 19, 2015 by Audrey, Hotel Management
Thank you for the positive comments. We do enjoy our location just five minutes from D.C. and near many bars and restaurants!
3 out of 5
by A verified traveler

Convenient

Posted Jan 1, 2015
Pros: Nothing really.
Location: DCA airport
Expensive for what you get as it really is mostly a transit hotel. Parking is $27. Breakfast is $18. There is fortunately an inexpensive cafe opposite the hotel
Comment from Hotel Management
Jan 19, 2015 by Audrey, Hotel Management
We appreciate your feedback and review. We apologize that you find the pricing high but we are competitive within the D.C. market. Again, thank you for the review.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 24, 2014
Overall solid hotel with nice staff and clean rooms. Very close proximity to airport, and about 20 cab ride into downtown DC. Def can't go wrong staying here.
Comment from Hotel Management
Dec 29, 2014 by Audrey, Hotel Management
We appreciate the review! We are happy to hear we provided what you needed during your stay and hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

The buffet at breakfast was outstandingly delicios

Posted Dec 23, 2014
The display was clean, welcoming, fresh. The smell caught your attention on the elevator ride down. The staff was outstanding especially one of the cooks CHAZ SPENCER. We had an unforgettable stay. The valet crew was also very nice and helpful
Comment from Hotel Management
Dec 29, 2014 by Audrey, Hotel Management
Great to hear we were able to make your stay unforgettable! We look forward to welcoming you back in the future and will be sure to pass your kind words on to Chaz as well.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 23, 2014
Pros: staff was helpful and patient
wonderful. The hotel was convenient for my event. The staff were great.
Comment from Hotel Management
Dec 31, 2014 by Audrey, Hotel Management
Thank you for the five stars!
4 out of 5
Recommended
for Everyone
by A verified traveler

good location, nice staff, clean room

Posted Dec 17, 2014
room was clean, and staff was very nice. but shuttle bus time changed without notice. it was the only problem.
Comment from Hotel Management
Dec 29, 2014 by Audrey, Hotel Management
Thank you for the comment. We apologize the shuttle time changed and you were not properly informed. We will continue to try and better communicate any changes to guests ahead of time to prevent issues like this one from occurring.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Savannah, GA

Great Staff!

Posted Dec 16, 2014
Pros: accessibility to eating places and shopping.
Cons: NA
Location: Explored the city, took a tour and enjoyed shopping.
Accessible to places to eat and shop. Enjoyed my stay!
Comment from Hotel Management
Dec 29, 2014 by Audrey, Hotel Management
We are glad to hear you enjoyed your stay and thank you for the five stars!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sheridan, IN

Posted Dec 15, 2014
Pros: It was very clean. I liked the d├ęcor.
Cons: Friendliness of the staff
Location: I did not do much just went to the Starbucks and another restaurant.
I felt the front desk and room service weren't as friendly as I have experienced in other hotels. I have never stayed at Washington D.C so that might be why,
Comment from Hotel Management
Dec 29, 2014 by Audrey, Hotel Management
Thank you for your feedback Cathi. We apologize that you didn't find our staff to be as friendly as expected. We appreciate your comments as we can continue to improve as a hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Huntsville, AL

DC Visit.

Posted Dec 10, 2014
Pros: The atmosphere.
Hyatt provides very comfortable and relaxing accommodation at a great price.
Comment from Hotel Management
Dec 15, 2014 by Audrey, Hotel Management
Thank you for the five stars Willie!