Interior entrance

Reviews of Motel 6 Springfield, VA - Washington DC Southwest

2 out of 5
Motel 6 Springfield, VA - Washington DC Southwest
6868 Springfield Blvd, Springfield, VA

Reviews

7.0

Good

Rating 10 - Excellent. 281 out of 1006 reviews" "
Rating 8 - Good. 287 out of 1006 reviews" "
Rating 6 - Okay. 172 out of 1006 reviews" "
Rating 4 - Poor. 97 out of 1006 reviews" "
Rating 2 - Terrible. 169 out of 1006 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Alonzo

I requested a non-smoking room. The room #137 had a signage on the door indicating no smoking. However, whoever previously occupied the room dismissed the non-smoking signage. The smell was so strong throughout the room. I decided not to stay and left the room at 7:15 PM.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and surprisingly smelled nice rather than of stale smoke.
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Danielle,We are delighted to hear that you found our hotel clean and enjoyed the pleasant fragrance. Our team strives to maintain a fresh atmosphere for all our guests. Should you need assistance with future bookings, feel free to reach out to us.

2/10 Terrible

Zari

Traveled with family and small children
Disliked: Cleanliness
Room and air wasn’t working and staff wasn’t too friendly at all and nobody spoke any English barley
Stayed 2 nights in Apr 2024
Response from Manager on Apr 16, 2024
Hello Zari, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable for our continuous improvement. We will address the issues raised with the team, ensuring we provide better service in the future. Feel free to reach out to our management if you wish to discuss your stay further.

8/10 Good

Manuel

Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Manuel,We are thrilled to hear that you enjoyed your stay with us! We hope to welcome you back soon for another wonderful experience.

4/10 Poor

Dorothy

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Manager on Apr 10, 2024
Hello Dorothy, We're sorry to hear that your experience fell short of expectations. Please feel free to reach out to us with any feedback you'd like to share so we can address any issues accordingly. We value your input and hope to welcome you back in the future for an improved stay.

8/10 Good

MARIA, Alexandria

The toilet never flushed
Stayed 1 night in Apr 2024
Response from Manager on Apr 5, 2024
Hello MARIA, We appreciate you sharing your experience with us. Your feedback will be used to improve our services for future guests. It's important that all aspects of your stay meet your expectations. We recommend contacting management directly for further assistance with this matter.

6/10 Okay

David

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Average for a different time. Room was clean, water was hot. Towels thin, no coffee in room, no refrig, no microwave, did I mention no coffee?. Mattresses slide off the bed when reclining. Just a very average place to sleep, that is all.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello David, We appreciate your feedback and are glad to hear you found the room clean and the water hot during your stay. We apologize for any inconvenience caused by the lack of coffee, refrigerator, and microwave in the room. Your comments will be shared with the team for future improvements.

2/10 Terrible

Mónica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
La habitación estaba sucia con un olor desagradable a ambientador los pasillos con olor a marihuana el baño no cerraba el agua del lavamanos para tres noches nos dieron un solo jabón en la noche hicieron ruido en los pasillos e incluso hubo una discusión y la administración no hizo nada ofrecen supuestamente café y nunca están listos no lo recomiendo para nada nuestra experiencia fue la peor dicen un precio en internet y cobran otro valor cero recomendado
Stayed 3 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Mónica, Lamentamos escuchar que su estancia no cumplió con sus expectativas. Agradecemos sus comentarios y los transmitiremos al equipo correspondiente para futuras mejoras. Su opinión es valiosa para nosotros y lamentamos si no logramos cumplir con sus necesidades durante su visita. Esperamos que considere contactar con la dirección para poder abordar sus preocupaciones de manera más detallada.

2/10 Terrible

Jackson

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Jackson, We're sorry to hear you didn't fully enjoy your stay with us. Please feel free to contact us directly with any specific feedback you'd like to share so we can address it accordingly. We appreciate your input and hope to welcome you back in the future for an improved experience.

2/10 Terrible

Jackson

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it is always the same problem. I stay for several days and they never clean my room and if I ask to do it they don't do it and they get upset. The attention, customer service and cleaning is terrible if I could give it -1 star
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Jackson, We're sorry to hear about your experience. We encourage all guests to address any concerns during their stay so that we can promptly assist. Your feedback will be shared with the relevant teams for further review and improvement. Thank you for sharing your thoughts with us.

10/10 Excellent

Maureen E

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Recently renovated building, clean room, friendly staff. Just what I wanted!
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Maureen E,We're delighted to hear that you enjoyed our newly renovated building, clean rooms, and friendly staff during your stay with us! Providing a great guest experience is our top priority, and it's wonderful to know we met your expectations. We look forward to welcoming you back in the future!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet & actually felt safe at this one.
Stayed 10 nights in Mar 2024
Response from Manager on Mar 20, 2024
Hello Ian,We are pleased to hear that you found our hotel to be a quiet and secure place. Your comfort and safety are our top priorities, and we appreciate your positive feedback. Please do not hesitate to reach out to our management team if you need any further assistance or information.

6/10 Okay

William

Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello William, We appreciate you staying with us. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and hope to welcome you back in the future for an improved experience.

10/10 Excellent

Diamond

Stayed 1 night in Feb 2024
Response from Manager on Mar 6, 2024
Hello Diamond,We are joyful to hear you had a wonderful experience during your stay with us. We look forward to welcoming you back in the future for another exceptional stay!

2/10 Terrible

Cassandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to move rooms twice. toliet sink not working... Staff knows no english worst experience
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Hello Cassandra, We apologize for the inconvenience you faced during your stay. We appreciate your feedback and will address this with our team to ensure a better experience for all guests in the future. Thank you for bringing this to our attention.

10/10 Excellent

Jason

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Jason,We are thrilled to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another fantastic visit.

10/10 Excellent

Diamond

Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Diamond,We are amused that you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 Excellent

Diamond

Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Diamond,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and are thrilled to hear that you had a great experience. Should you have any additional feedback or comments, please do not hesitate to reach out to us directly. We hope to welcome you back in the future for another exceptional stay.

2/10 Terrible

Christopher

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing itvwas crap and the staff were crap
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello Christopher,Thank you for sharing your feedback with us. We regret to hear that you had a disappointing experience during your stay. We always aim to provide exceptional service to our guests, and we apologize if we fell short of your expectations. Your comments will be reviewed internally to identify areas for improvement.

2/10 Terrible

Khiem

Stayed 1 night in Jan 2024
Response from Manager on Feb 8, 2024
Hello Khiem, We're sorry to hear that your experience at our hotel fell short of your expectations. We truly value guest feedback, so please reach out to us directly so that we can address any concerns you may have had. We strive to provide excellent service to all our guests, and we hope to have the opportunity to exceed your expectations in the future.

2/10 Terrible

Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Victoria, We appreciate you taking the time to rate your recent stay at our hotel. We apologize for any shortcomings you experienced during your visit. We would encourage you to reach out to our hotel directly to provide more details about your stay, as we value your feedback and would like the opportunity to address any concerns you may have had. We hope to have the chance to provide you with a better experience in the future.

8/10 Good

William

Stayed 2 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello William,Thank you for staying with us! We appreciate your rating and hope that you had a pleasant experience during your stay. If you have any specific feedback or concerns, please feel free to reach out to us directly. We value your input and would love to hear from you.

2/10 Terrible

Victoria

Stayed 2 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Victoria, We apologize for any inconvenience you may have experienced during your stay. We value your feedback and encourage you to reach out to our hotel so we can address any issues you encountered. We strive to provide a satisfactory experience for all our guests.

2/10 Terrible

Jillian

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The floors were sticky and the comforter had holes.
Stayed 3 nights in Oct 2023
Response from Manager on Jan 8, 2024
Hello Jillian, Thank you for your feedback regarding your recent stay at our hotel. We apologize for any inconvenience caused by the condition of the floors and comforter. We appreciate your input, and rest assured, we will address these concerns with our housekeeping team to ensure a better experience for our future guests.

8/10 Good

Martin

Traveled with partner
Liked: Property conditions & facilities
Response from Manager on Feb 8, 2024
Hello Martin, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

mary

Liked: Amenities
Katrina had the room very clean. The evening and the night shift desk people were very kind and help me with directions and just we’re friendly. I would recommend your motel and stay there next trip. Thank you.
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello mary,Thank you for your kind words about our clean rooms and friendly staff. Your recommendation is truly appreciated. Looking forward to having you back for a future stay.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Dear Guest,Thank you for choosing our hotel for your stay! We're delighted that you had a wonderful experience with us. If there's anything else we can assist you with in the future, please don't hesitate to reach out to us directly. We hope to welcome you back soon!

4/10 Poor

Vernon

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Vernon,We're sorry to hear that your recent stay at our hotel was not up to your expectations. We value your feedback and invite you to reach out to us directly so we can address any specific concerns you may have had. We strive to provide exceptional service and will do our best to rectify any shortcomings. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Luke

Response from Manager on Jan 13, 2024
Hello Luke,We're sorry to hear that your stay at our hotel was not perfect. We encourage you to reach out to us directly so that we can address any issues you may have experienced. We value your feedback and hope to have the opportunity to improve your future stays with us.

2/10 Terrible

Jamie, Coasta Mesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Manager on Dec 10, 2023
Hello Jamie,We apologize for any inconvenience you may have experienced during your stay. Please reach out to our hotel directly so that we can address any issues you may have encountered. We value your feedback and would like the opportunity to improve your future stays.

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Arlene,We are thrilled to hear that you had a fantastic stay with us! We strive to provide exceptional service and it's great to know that we exceeded your expectations. Your positive experience is our utmost priority. Please do not hesitate to reach out to us if you have any further feedback or if there is anything else we can do for you in the future.

6/10 Okay

Sam

Stayed 3 nights in Sep 2023
Response from Manager on Dec 22, 2023
Hello Sam, Thank you for staying with us. If there is any specific feedback you would like to share about your recent stay, please reach out to us directly so we can address any concerns you may have had. We hope to have the opportunity to welcome you back again in the future.

8/10 Good

Hossein

Stayed 6 nights in Nov 2023
Response from Manager on Dec 10, 2023
Hello Hossein,We appreciate you taking the time to rate your recent stay with us. If you have any specific feedback about your experience, we kindly ask that you reach out to us directly so we can ensure we address any concerns. We value your opinion and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Lauren

Stayed 1 night in Nov 2023
Response from Manager on Dec 9, 2023
Hello Lauren,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a great experience during your visit. We hope to have the pleasure of welcoming you back in the future.

4/10 Poor

LOURDES

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Nov 18, 2023
Hello LOURDES,Thank you for sharing your feedback with us. We appreciate your positive rating. Should you have any further concerns or if there's anything we can assist you with, please feel free to contact our management team directly. We value all guest experiences and continuously strive to provide the best service possible.

10/10 Excellent

Walter

Stayed 1 night in Nov 2023
Response from Manager on Nov 25, 2023
Hello Walter,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an superb experience with us. If you have any further feedback or if there is anything we can do to make your next stay even better, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your high rating and are delighted to hear that you had such a fantastic experience at our hotel. We strive to provide exceptional service and amenities to all our guests, and we are thrilled to know that we met your expectations. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Timothy

Stayed 3 nights in Oct 2023
Response from Manager on Nov 19, 2023
Hello Timothy,Thank you for your excellent rating! We appreciate your feedback and are thrilled to hear that you had a wonderful experience at our hotel. We strive to provide exceptional service and are delighted to know that we succeeded in meeting your expectations. We hope to welcome you back soon for another outstanding stay.

10/10 Excellent

Suneer

Stayed 1 night in Oct 2023
Response from Manager on Nov 16, 2023
Hello Suneer,Thank you for taking the time to leave us a positive review! We are thrilled to hear that you had a wonderful stay with us. We strive to provide exceptional service and a comfortable experience for all our guests. We appreciate your kind words and hope to welcome you back again in the future.

6/10 Okay

Michael

Liked: Cleanliness
Stayed 3 nights in Oct 2023
Response from Manager on Oct 26, 2023
Hello Michael,Thank you for your exceptional rating! We are thrilled to hear that you had a fantastic experience at our hotel. We look forward to welcoming you back soon!

10/10 Excellent

Emad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
good service
Stayed 3 nights in Oct 2023
Response from Manager on Oct 21, 2023
Hello Emad,Thank you for your feedback! We strive to provide excellent service to all our guests.

10/10 Excellent

Caili

Stayed 14 nights in Sep 2023
Response from Manager on Nov 8, 2023
Hello Caili,Thank you for taking the time to share your positive experience! We are delighted to hear that you had a 5-star stay with us. Your kind words are greatly appreciated and we hope to welcome you back in the future for another exceptional stay.

8/10 Good

Joseph

Stayed 3 nights in Oct 2023
Response from Manager on Oct 14, 2023
Hello Joseph,Thank you for your positive feedback! We strive to provide an excellent experience for our guests and are glad you enjoyed your stay. We hope to welcome you back soon!

2/10 Terrible

Dante

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Sep 2023
Response from Manager on Oct 14, 2023
Hello Dante, We apologize for any inconvenience you may have experienced during your stay. If you can provide more details, we would be happy to address your concerns.

4/10 Poor

John

Stayed 3 nights in Oct 2023
Response from Manager on Oct 30, 2023
Hello John,We're sorry to hear that your experience fell short of expectations. We value your feedback and will share it with our team for further review. If there's anything specific you would like us to address, please feel free to reach out to our management directly. We appreciate your understanding and hope to have the chance to improve your next stay.

2/10 Terrible

JACKSON

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty with Bed bugs and unsafe. Staff was unhelpful and unprofessional. They would not give us any kind of discount after I woke up, covered in hives and found the bugs in the bed. There were fights in the hallway and people constantly trying to get into out room, shaking the handle around Midnight. If you don't like poor sleep, physical pain, and the feeling of being threatened in the middle of the night, don't stay here. I would have rather slept in my car.
Stayed 1 night in Oct 2023
Response from Manager on Oct 16, 2023
Dear Guest,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Manager on Oct 11, 2023
Hello Ted,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Dmytro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Dmytro,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Kevin

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Sep 2023
Response from Manager on Oct 7, 2023
Hello Kevin, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.