Ratings based on 775 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to Dulles.

Posted Dec 18, 2014
Manager was helpful and considerate. Nicole, the bartender, was very professional and welcoming. A good experience on my way to Paris.
2 out of 5
by A verified travelerfrom Washington

Very disappointed and angry with Sheraton Dulles

Posted Dec 15, 2014
Cons: On time shuttle driver!
I was talking a trip to Detroit with my son because he's a Detroit Lions fan and we had a 6am flight that next morning (Saturday, 12/13). I asked about the shuttle bus and they told me the first is at 5am sharp. That was cutting it close, but that was fine since Dulles is not far from the Airport. Fast forward to Saturday morning. We're down at the lobby at 4:45am. No sign of the driver and the shuttle was sitting there dark. 5am rolls around...no driver. Hotel clerk tries to text/page or call him. Nothing. 5:15 rolls around and I'm frantic at this time. If we missed this flight, we would be stuck because all flights after were filled. I was stressed and my son was pretty close to tears..we were surely gonna miss the flight. In desperation, I asked the clerk could she get a cab maybe....thankfully there was one..he got there at 5:25 and we barely made our flight. Should be noted that even at 5:25 am the driver was no where to be seen. Ended up spending $20 for this. Thanks a lot Sheraton. Its a shame, because the kids loved the hotel/pool/food. Definitely own't be staying here or recommending.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Dec 8, 2014
I really like it , very clean and great service , except the breakfast it was very expensive .
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本

空港近い便利なホテル

Posted Dec 8, 2014
ダレス空港のトランジットで使用しました。シャトルは6H乗り場ですぐ捕まり10分ほどで到着しました。スタッフはフレンドリーで親切でした。夕食はルームサービスで内容は普通。周りにはレストランなど何もありませんがシャトルで近くまで送迎もあります。部屋は広く快適で少々古いですがバスタブもあってよかったです。インターネットは有料でしたがロビーでは無料です。朝はロビーにスタバコーヒーもありました。朝の空港シャトルは0分と30分にあり隣のハイアットの方と同乗です。値段も安く快適なホテルです。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Fort Lauderdale, FL

I'd stay again. Very nice

Posted Nov 26, 2014
New, clean, in a good area walking distance from a few what look like nice restaurants. Easy run to Dullas airport.
2 out of 5
by A verified traveler

hotel

Posted Nov 25, 2014
Cons: clinging
Location: good
warn out cleaning not very good job to find someone to speak English
3 out of 5
by A verified travelerfrom Blackburn ., VA

Cleaness

Posted Nov 10, 2014
The room was not clean. ThèrTe is some bottles and plastic material on the desk................................
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Carrollton Ga

Made to Feel Wanted

Posted Nov 10, 2014
Pros: The staff made all the difference!!!
Location: So close to Airport, five minutes in shuttle. Easy access to public transportation at the airport. I took bus and rail into DC for sight seeing.
This was a spur of the moment trip. Flew all night to get to DC, so tired when we arrived and we were so early we had planned to drop bags and wait till time to check in. The gentleman at the front desk was so very gracious allowing us to go eat at the breakfast buffet ( really good) then when our room was ready he let us know. One of the first if not the only time I have ever felt like the staff of a hotel really wanted to help. Made me so glad that we had picked the Sheraton. I found that he was not the only one on staff glad to help, every one on staff was just as helpful. Really made my trip a great time. I will stay there again. Wish I had the gentleman s name. Thank you Sheraton Herndon Dulles airport hotel for a great stay.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom J

Close to the airport

Posted Oct 26, 2014
Very nice hotel. A bit strange design because the stairwells are hidden in the staff only areas.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 21, 2014
Staff was very helpful and friendly. They ask how you are doing and that is nice when you travel alone makes it a pleasant stay.