Ratings based on 1,498 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from IL

Wonderful hotel

Posted Aug 20, 2014
Its was a great experience. The staff was helpful and room clean. I will go back
3 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Posted Aug 17, 2014
Pros: located near our point of business - shuttle service was excellent
Cons: the carpet in our room needed steam cleaning - there were spill spots all over
the shuttle service was the best the drivers were very helpful
Comment from Hotel Management
Aug 20, 2014
Thank you so much for taking the time to share your feedback about your recent stay. It is always nice to get positive recognition for our team, I will be sure our shuttle drivers receive the appropriate recognition at our associate rally! We are aware of worn carpet in some areas and are currently replacing all of our guest room carpeting. All the guest room carpet will be replaced by the middle of September. Please accept my apologies, and thank you again for your feedback and please give us an opportunity to ensure you experience the best we have to offer on your next trip!
3 out of 5
Recommended
for Everyone
by A verified traveler

Great Shuttle Service

Posted Aug 16, 2014
Pros: the very efficient Shuttle service to the Metro Station
Cons: My room was located in the annex. Didn't like the fact that I had to lift my suitcases up and down the stairs
Relatively good. Room had a bit of an odour. Would stay there again because of the proximity to the mall and the very efficient shuttle service.
2 out of 5
by A verified traveler from Chicago, IL

Does not meet the quality of a Sheraton Hotel

Posted Aug 15, 2014
Pros: The location of the hotel is very convinient if you are planning to visit downtown, it is only 10 minutes away. The Pentagon is 3 minutes away.
Cons: This hotel needs to raise their quality standars to be under the Sheraton chain, better and cleaner rooms, it needs updates everywhere.
Location: The location of the hotel is very convinient if you are planning to visit downtown, it is only 10 minutes away. The Pentagon is 3 minutes away.
I booked 7 nights at the Sheraton Pentagon City hotel, the first issue I had was when I tried to change my reservation to a later date due to some family issues. The hotel refused, the reservation did not allow changes nor cancelation. Ladies at the counter were not too pleasant, the girl who was taking care of me, ask her co-worker in the middle of my checking to take over because she had to go pee....(Very improfessional) We got a room on the 4th floor, when we got to the room, it was humid and warm, the AC was turned off, it smelled. We requested two queen double beds, the beds were so small, they were not queen at all...full size only. Bathroom sink was super small and low, my husband is 6 2" and how to bend so much to brush his teeth. The AC unit in the room was super, extra loud (it would wake us up at night time) The room was not propertly clean, they never changed the sheets on the 7 nights we were there. The have never vaccumm underneath the beds, it was so dusty. I had to always request extra towels because they would only leave 2, for a family of 4. They were working on replacing the carpet on the floor right above us, so it was pretty loud. Guess at the same floor were very loud until late hours. The pool of the hotel is a joke for the size of the hotel. The restaurant was ok, we only had a buffett breakfast twice, it didn't have much selection and they will ran out of things like (bread) and will not refill unless a customer ask for it.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rochester NH

Sheraton Pentagon CIty

Posted Aug 9, 2014
Pros: My daughter loved everything( She is 10) Bedding and pillows were very comfortable and clean.
Cons: Maybe a shuttle to Arlington Cemetary as it was so close.
Location: Pentagon and Arlington were close as well as the Air Force memorial!
We stayed here for only two days but my daughter loved the pool upstairs which was partly outside on the 16th floor. The food in the hotels restaurant was very good and we ate there several times. Dennis the Maitre D was such a nice man and very friendly towards us. The shuttle to the metro and shopping area was very convenient but we did us a taxi to Arlington Cemetary as it was so hot and we just wanted to get there with out the bother of the Metro. The taxi cost about 10.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasent

Posted Aug 8, 2014
Pros: View of the city
Cons: Include internet
Good hotel, a little expensive specially because it doesn't include parking, breakfast and internet connection
5 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham, AL

Great location with great access....

Posted Aug 7, 2014
Pros: Views, staff and shuttle bus services
Cons: I can't currently think of anything
Location: The Metro station is 1 mile away - with access to anything you want to do in DC or Arlington.
The Sheraton Pentagon City provided us with a great location, a phenomenal view of Washington, DC as well as the Pentagon (both day and night views were awesome) and the use of the hotel shuttle prooved to be an invaluable feature in gaining access to the Metro as well as our tour bus for our hop on/hop off tour of the city. The staff was always friendly and courteous making sure that we had everything that we needed and providing directions should we prefer to walk to our destination rather than ride the shuttle. We arrived in town about 5 hours before check-in and the staff agreed to check our bags behind the desk until check-in time so that we could take in a Washington Nationals game between our arrival time and the designated check-in time.
2 out of 5
by A verified traveler from Ottawa, ON

Hotel is dated.

Posted Aug 3, 2014
Great location for Arlington National Cemetary, however hotel is dated and the carpet in my room had rug stains which I think had been there for a while. The coffee maker also didn't work properly as they had the wrong inserts for the size of the machine.
Comment from Hotel Management
Aug 6, 2014 by Steve, Hotel Management
Thanks so much for sharing your concerns about your recent visit. I am glad you liked our location and I apologize that the hotel was not in the condition our Sheraton standards demand. We are in the process of replacing all of the carpet in the guest rooms and corridors which will give us a modern clean look. In fact we are almost finished with only a few floors left to do and you may have noticed the design board in the lobby telling our guests about our exciting project. I apologize that your coffee machine did not work correctly, if you would have notified us we would have been more than happy to help! Again, thanks so much for sharing your feedback and please do stay with us again so that we can demonstrate our commitment to your comfort. Warmest Regards,
Comment from Hotel Management
Aug 5, 2014 by Steve, Hotel Management
Thanks so much for sharing your concerns about your recent visit. I am glad you liked our location and I apologize that the hotel was not in the condition our Sheraton standards demand. We are in the process of replacing all of the carpet in the guest rooms and corridors which will give us a modern clean look. In fact we are almost finished with only a few floors left to do and you may have noticed the design board in the lobby telling our guests about our exciting project. I apologize that your coffee machine did not work correctly, if you would have notified us we would have been more than happy to help! Again, thanks so much for sharing your feedback and please do stay with us again so that we can demonstrate our commitment to your comfort. Warmest Regards, Steve W.
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Nice comfortable hotel

Posted Aug 2, 2014
This hotel luxury with its furnitures , and it has nice place which close to DC and Arlington .and also the room was very nice .
5 out of 5
Recommended
for Everyone
by A verified traveler

Prefect hotel that is cloe to our son's new reside

Posted Jul 28, 2014
Pros: convience, newly renovated & clean
Cons: no
Location: plenty near y to do
Very impressed with the entire hotel. The room was outstanding & very nice gym.