Ratings based on 559 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from CP
Nice HotelPosted Jul 2, 2015
We used this hotel for one night and had a really good experience at it. Staff was really helpful and the rooms were clean. Maybe they look a little old and some renovation would be helpful. In general, I would recommend this hotel to anyone.
by A verified traveler
Room request not grantedPosted Jun 24, 2015
Cons: Granting accommodations prepaid for.
I booked my room through expedia and requested 1 non-smoking room with 2 double beds. When I reached the Sheraton and obtained access to the room I discovered we were given 1 room with a king size bed. When I instructed the front desk of the mix up I was told that the request are granted upon availability. This was unacceptable because I was traveling with my son. Sleeping in the same bed with my 21 year old is awkward. The front desk seemed unconcerned. I will not be staying at a Sheraton again if this is their policy. I should have been offered a refund if the accommodations I requested and prepaid for could not be granted.
for Everyoneby A verified traveler from Norfolk, VA
Easy access to airport, I needed to rent a car.Posted Jun 2, 2015
Pros: Great stay - thanks, especially the restaurant personnel at breakfast.
Cons: Huge sign at street level - illuminated at night.
I was lost frequently - my own fault. Enjoyed my brief stay; breakfast and service was great. I was extremely tired coming in due to late arrival via AMTRAK in DC. I needed the Reston at that time.
for Couplesby A verified traveler from London
Excellent transport linksPosted May 27, 2015
Pros: Shuttle, staff, rooms, local amenities.
Cons: The gym! Admittedly most people don't stay in a hotel because of the gym.
Location: Reston town centre has many cool,shops, bars and restaurants. Well worth a visit.
The hotel runs half-hourly shuttles to the local town Reston (many cool shops, bars, restaurants etc), the local metro station & Dulles Airport. Transit into central DC on the metro doesn't take too long and there is so much to see and do. The hotel gym is limited but welcome. Rooms are a decent size. Staff are very friendly.
by A verified traveler
TO FAR FROM DCPosted May 25, 2015
Had to take a 50 minute train ride to get to DC. Very little help from the hotel employees in regard to attractions.
for Everyoneby A verified traveler
The VIP Staff was excellent.Posted May 24, 2015
Pros: convenience to everything
The staff was very courteous and made my stay comfortable and enyouable.
for Familiesby A verified traveler from Albuquerque
Nice hotel close to metroPosted May 12, 2015
Pros: See above
Location: See above
Nice clean quiet hotel no traffic or aircraft noise. Schuttle will take you to down town Reston, Dulles airport or the Metro station. I walked to the Metro station a few times. The Metro will have you on the National Mall DC in 40 minutes.
by A verified traveler from Stuttgart
Ich rate klar davon ab!?!!Posted Apr 26, 2015
Cons: Ja, das Hotel abreissen, neu bauen und einen anderen Manager einstellen!
Location: Reston in der Naehe von Washington DC
Dreckiges Geschirr auf dem Flur, das nach 2 Tagen immer noch nicht abgeholt wurde. Komisches Geruch im Zimmer. Groessere Insekten im Zimmer.... Beim Auschecken wurde mir keine Rechnung ausgehaenfigt. Ich sollte selber Expedia kontaktieren, weil es fuer die Hotelangestellte zu Zeit aufwaendig war......
by A verified traveler from California
Not a great experiencePosted Apr 21, 2015
Pros: Web search
Cons: Food and general service.
Location: We used this hotel as a jumping off point to see DC. We did not do much locally.
We were generally satisfied with the room. It was clean, but we had to ask for things like new soap when we were almost out after 4 days. Front desk staff were very helpful. And the hotel was a short drive to the Metro. Our biggest complaint was with breakfast in the Syrah restaurant. If you wanted anything other than the buffet, service was glacial. We also found all of the prices very high for what you got.
for Everyoneby A verified traveler from Denver, CO
Friendly, convenient & close to Reston TownCenterPosted Apr 19, 2015
Pros: The super front desk staff - thank you! They greet warmly everyone by name. Casia - thanks for all the local knowledge.
Cons: Keep the cookies out until about 9 pm. please!
Location: Udar-Hazy Air and Space Museum in Chantilly, National Zoo, Smithsonian Museum, Cherry Blossoms, Reston Town Center, all via Metro or bus.
Staying at the Reston Sheraton Hotel was perfect for us. The room was clean and spacious, with comfortable beds. The front desk staff greeted us professionally, and were also very friendly and helpful. They knew the area, providing us with local insight tips. Great shuttle service to the local area including Dulles Airport, Reston Town Center, the Reston Metro station, meant no need for a vehicle and parking it. Based on my stay, I'd stay again.