Ratings based on 265 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from alexandria, va

Nice stay

Posted Aug 12, 2014
I really enjoyed this hotel it's nice and the location is amazing the hotel staff is nottttt so friendly from the cleansing lady to the front desk staff the late night receptionist was pretty nice and a man who worked the front desk was nice but some lady there was horrible her customer service skills sucked horribly sadly I didn't get her name sorry travelers .. But all in all it was nice
Comment from Hotel Management
Aug 20, 2014 by Front Office Manager, Hotel Management
Thank you for the feedback of your recent stay with us. We're glad to hear the hotel was nice and the location iwas amazing..... Thank you for the kind words about the cleansing lady to the front desk staff the late night receptionist was pretty nice and a man who worked the front desk was nice also.
2 out of 5
by A verified traveler

Not happy

Posted Aug 1, 2014
Breakfast was very good. Our room did not get cleaned once and they never refilled the coffee. The shuttle left us waiting at the metro station for over an hour and we almost missed out plane. The pool is shared with the Holiday Express next door and jammed packed.
Comment from Hotel Management
Aug 5, 2014 by Front Office Manager, Hotel Management
Dear Guest, thank you for your comments, and feedback on your recent five nights stay with us. After breakfast each morning, the coffee is not refilled, in fact the coffee station is then temporary closed. This hotel does share our in-door pool with our sister property next door, the Holiday Inn, and in return the Holiday Inn offers their shuttle service to our guests. We sincerely apologize for the wait.
Comment from Hotel Management
Aug 5, 2014 by Front Office Manager, Hotel Management
Dear Guest, on behalf of the Springhill Suites Alexandria, we apologize for the inconvenience you may have experience. We do share our pool with the guests of the Holiday Inn, and in return, the Holiday Inn also shares their shuttle van with us. Again, we apologize for the inconvenience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 1, 2014
I felt the hotel was nice and comfortable. The only thing was that my kids felt the pool was a little to small for there liking but overall everything was fine. The employees were helpful and the shuttle service to and from the metro was nice. I would recommend this hotel to others and if we ever stay in VA again I would book with this hotel.
Comment from Hotel Management
Aug 4, 2014 by Front Office Manager, Hotel Management
Thank you so much. We're so glad to hear you used our pool, and thanks for the nice comments about our shuttle, staff, and rooms. Hope to you see again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Clean rooms, good location, & friendly staff!

Posted Jul 24, 2014
Pros: The friendly and helpful attitude of the employees we encountered. The spaciousness of the suites and the cleanliness overall.
Cons: Inform guests shuttle stops pick-up @ 9:45; not 10:00 as stated! Do not take away breakfast items before 9:30 a.m. ; lines were long and congested.
Location: There are a lot of food choices in the area; list available @ the desk. Wal-Mart and Target close by for shopping needs.
We spent a week at this hotel. The staff was very friendly and helpful! The rooms were tastefully decorated and clean. The breakfast options varied and both cold and hot items were available. The pool is somewhat small, but is still a good option if you visit earlier in the day. The work-out area provided free-weights and machines for guest use. The location of the hotel offers options for dining, and general shopping if needed. Overall, a good value for the money.
Comment from Hotel Management
Jul 26, 2014 by Front Office Manager, Hotel Management
sounds like you covered it all.....The rooms were tastefully decorated and clean. The breakfast options varied and both cold and hot items were available. The pool is somewhat small, but is still a good option if you visit earlier in the day. The work-out area provided free-weights and machines.....We're so glad you enjoyed your stay with us. We look forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Good overall

Posted Jul 22, 2014
:Shuttle to Metro a plus. :Could offer shuttle to Walmart/Target area several times per day. Far to walk with bags. : Pool/Hottub chlorine level was very high. Eyes burned just walking in the area. ***** Overall we give it (4) stars *****
Comment from Hotel Management
Jul 25, 2014 by Front Office Manager, Hotel Management
Thank you the feedback on your recent stay with us. We are working on plans to provide transportation to nearby retail stores, but first we want to make sure all our guests are completely satisfied with our services to and from the metro station before we expand to cover a wider area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Great place to be away from home

Posted Jul 13, 2014
Free shuttle, parking & breakfast! Room was set up great & beds were very comfy. Great staff & food was very good. lots of variety
Comment from Hotel Management
Jul 16, 2014 by Front Office Manager, Hotel Management
Thank you so much for your kind words. We pride ourselves on having a great staff. We're glad to hear that you enjoyed our breakfast, and the variety we offer. It's always great to know our guest loved the free parking, free shuttle, free breakfast, and our comfy beds.
4 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, NY.

Great family hotel close to D.C.

Posted Jul 7, 2014
Stayed for 6 nights with my family of 5! Loved the free breakfast. It was a close drive to the metro and it was $4.75 to park all day. It was much better than using the hotel shuttle. The room was spacious and we loved the pull out couch for our oldest child. Loved the area! It was a nice break from the city.
Comment from Hotel Management
Jul 14, 2014 by Front Office Manager, Hotel Management
Yes the metro is just a mile away from our hotel, so if a guest chooses to drive and park there, it's super cheap. We're so happy to hear that your six nights with us a great one, and we're please to hear that all five of your family members enjoyed our spacious room, pull out couch, and the area, which is a nice change from the city surroundings
5 out of 5
Recommended
for Everyone
by A verified traveler from Hampton VA

Great location!

Posted Jul 7, 2014
Pros: Location and price
Cons: The hotel lobby décor is a but odd for our taste. The neighborhood around the hotel can be a bit scary; especially after dark....be careful!
Location: East access to the metro and buses, Can actually walk to Old Towne Alexandria and National Harbor. Be careful outside the hotel at night though
Great location with access to buses and the metro, best price for value in the DC area!,...plenty of parking....a bit hard to get out of the parking lot,...good breakfast with a different menu each day (for the 3 mornings we were there),...the décor of the lobby is a bit odd for our taste though,...the staff will do everything possible to make your stay the best,....Highly recommend this hotel for any stay in the DC area!
Comment from Hotel Management
Jul 14, 2014 by Front Office Manager, Hotel Management
Location, and Price are two big deals for families. Our location is near lost of restaurants, and the metro. Price: we're ocated just outside of Washington DC, so our prices are much more affordable. Thank you for recognizing that the staff will do anything to make your stay the best. It's what we are committed to doing everyday for every guest. and yes we rotate our breakfast offerings daily.
3 out of 5
by A verified traveler

Posted Jul 7, 2014
Room was unsatisfactory. Had an odor. Pillows were dirty. Sofa bed mattress needs to be replaced. Gym and pool were great!
Comment from Hotel Management
Jul 9, 2014 by Front Office Manager, Hotel Management
so sorry to hear that your room had an odor. Marriott hotels pride ourselves on being odor free, which means to chemicals, no frangrances. Sofa mattresses are usally a bit uncomfortable compared to a bed, mainly due to the fact hotel mattresses are usally 8 inches or thicker, where as a sofa bed mattress has to fold, so that mattress is usally 4 inches thick.
4 out of 5
Recommended
for Everyone
by A verified traveler from Titusville,NJ

Good hotel to stay at near Mt. Vernon

Posted Jul 4, 2014
Pros: Clean, comfortable. Free breakfast.
Location: About 10 minutes away from Mount Vernon.
The hotel is easy to get to. Hotel was clean and comfortable. Free breakfast was a nice bonus. Plenty to eat and drink. The location is near plenty of restaurants and close to major roads.
Comment from Hotel Management
Jul 8, 2014 by Front Office Manager, Hotel Management
Guest loved our breakfast, and thank you for mentioning how clean and comfortable our rooms are. We're easy to find. Exit 177A off the interstate.