Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Extended Stay America Suites Chantilly Dulles

2.5 out of 5
Extended Stay America Suites Chantilly Dulles
14036 Thunderbolt Pl, Chantilly, VA

Reviews

7.4

Good

Rating 10 - Excellent. 235 out of 608 reviews" "
Rating 8 - Good. 150 out of 608 reviews" "
Rating 6 - Okay. 73 out of 608 reviews" "
Rating 4 - Poor. 57 out of 608 reviews" "
Rating 2 - Terrible. 93 out of 608 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Dale

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found insects in our room. The room also had a bad oder.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 24, 2024
Dear Dale, Thank you for the review. We sincerely apologize for the inconvenience caused by the presence of insects in your room and the unpleasant odor you encountered. Please rest assured that we take cleanliness and pest control seriously; measures have been taken to address this issue thoroughly. Your feedback is precious to us as we strive to maintain a clean and comfortable environment for all our guests. We hope to welcome you back and provide you with the flawless experience you deserve.Sincerely,Hotel Management

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here several times when I was helping a friend in her office. It’s always clean everyone in the staff is very nice and helpful and if there’s ever a problem they’re right there to take care of it I’d recommend this to anybody looking for a place to stay And not pay so much money so for the price this place is excellent
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 24, 2024
Dear Ellen, Thank you for your continued loyalty and for choosing Extended Stay America. We are thrilled that you consistently find our accommodations clean and our staff friendly and helpful. Your recommendation means a lot to us, and we're delighted to provide excellent value for your money. We appreciate your kind words and look forward to welcoming you back for many more enjoyable stays in the future!Sincerely,Hotel Management

6/10 Okay

Shakira Rivera

Liked: Cleanliness
Stayed 4 nights in Mar 2024

8/10 Good

Angelica, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Very affordable and comfortable , stayed 3 nights . Our room had enough space and separate rooms which is a plus
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 17, 2024
Dear Angelica, Thank you so much for this honest review. We are glad that you were pleased with our affordable prices and spacious and comfortable rooms. We are thrilled that your overall experience was positive and look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

2/10 Terrible

Magdi

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a single sign on the place. Spent the night going in circles trying to find iy
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 13, 2024
Dear Magdi, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Please return for a better experience.Sincerely,Hotel Management

4/10 Poor

Mark

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Listing said breakfast ibcluded. Mini muffins, granola bars and instant oatmeal. Yhis was misleading and terrible. We arrived very late after driving all night to find ourvroom was canceled duevto no show. The did find us acroom but a phone call priorvto canceling would gave been nice.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 11, 2024
Dear Mark, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk team is always available to improve your time. Please give us another chance so we can leave a much better impression on the next visit. Sincerely, Hotel Management

2/10 Terrible

Nina, Silver Spring

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was no included breakfast- though cheerfully advertised. There were no kitchen items (cups, utensils, plates, paper towels, etc.) which is unacceptable for extended/quasi residential facilities. You could request them, but the point is to HAVE them. ALL OF THE WASHERS in the building were out of order. A person on duty offered to fix them, but after paying $5 for watered down detergent and climbing the stairs to wash my jeans that oil had spilled on during my travel - I just didn't want to be bothered. The ice machine was also broken and we had no ice trays in our freezer/room. The manager happily advised that we SHOULD have ice trays and that we could get a bag from the convenience store. THANKS! And had there been ice an ice tray in our freezer, we would've had a horrible time filling and accessing it because the refund and freezer doors were hinged to the wrong side! We had to shimmy between the sink and the fridge to flatten ourselves against the wall to open the damn doors! Top all of that off with giant(s) LIVING (literally) in the room above us who all but stomped through their floor/our ceiling amd anyone will know to NOT stay at this facility!
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 19, 2024
Dear Nina, Thank you for your recent stay at our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management

2/10 Terrible

Hamza

Disliked: Cleanliness, staff & service, property conditions & facilities
I could hear people having sex all night No hot water in the shower Trans dude knocked on my door randomly
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 21, 2024
Dear Hamza, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

10/10 Excellent

Diane

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
did not like the tv facing thr couch would of preferred facing the bed
Stayed 1 night in Feb 2024

8/10 Good

Sooyeon

Stayed 2 nights in Feb 2024

10/10 Excellent

Ellen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel are very nice and always very helpful. The rooms are always nice and clean. Feels like home!
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 11, 2024
Dear Ellen, Thank you for your kind words about Extended Stay America! We are delighted that our staff has provided exceptional service and that you find our rooms clean and comfortable. Creating a welcoming and homely atmosphere for our guests is our goal. We appreciate your positive feedback and look forward to providing you with another pleasant stay in the future.Sincerely,Hforel Management

2/10 Terrible

Honey

Stayed 1 night in Feb 2024

10/10 Excellent

catharine

Liked: Cleanliness, staff & service, amenities
External Lobby signage and appearance could use a little curb appeal. Very helpful and pleasant staff! Response to personal requests very polite and efficient.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 8, 2024
Dear Catharine, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city.Sincerely,Hotel Management

8/10 Good

?????????, Naples

Stayed 1 night in Feb 2024

10/10 Excellent

Ellen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone on the staff are so very nice and helpful. This is why I keep coming back.
Stayed 1 night in Feb 2024

6/10 Okay

Anne-Marie

Stayed 3 nights in Jan 2024

2/10 Terrible

CIJI

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Rude and property has roaches Won't return my incidental fee because I had a nosebleed and got a spot on the sheets.
Stayed 3 nights in Jan 2024
Response from Hotel Management on Feb 6, 2024
Dear CIJI, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

10/10 Excellent

Ellen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful !
Stayed 4 nights in Jan 2024
Response from Hotel Management on Feb 1, 2024
Dear Ellen, We are flattered by your lovely review of Extended Stay America. It is very kind of you to recognize our devoted staff for their service, and we are delighted that their caring hospitality was the highlight of your stay. We’ll be sure to share your compliments with the team to let them know their efforts are appreciated. We look forward to having you as our guest again whenever your travels bring you back to Chantilly.Sincerely,Hotel Management

10/10 Excellent

Ellen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always very friendly and helpful.
Stayed 1 night in Jan 2024

4/10 Poor

Emily

Stayed 2 nights in Dec 2023

6/10 Okay

Chen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Suhanthan, Alpharetta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's in a very convenient location with all different shops near by. Just rented a car from airport and everything within 5 mins drive.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 21, 2024
Dear Suhanthan, Thank you for choosing Extended Stay America for your recent stay. We are pleased you enjoyed our excellent location close to the airport; we are fortunate to have so many choices for shopping and dining nearby! It was our pleasure to host your visit, and we look forward to welcoming you again whenever your travels bring you back to our area. Sincerely,Hotel Management

10/10 Excellent

Ellen

Stayed 2 nights in Jan 2024

2/10 Terrible

Muhammad

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t want to listen to a proper reason
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 20, 2024
Dear Muhammad, Thank you for your feedback. It is disappointing that we could not provide you with a more pleasant stay. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Please be assured we will address this with the concerned for improvement. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

6/10 Okay

Benjamin

Stayed 2 nights in Jan 2024

6/10 Okay

Desiree

Traveled with partner
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Essence

Stayed 2 nights in Jan 2024

2/10 Terrible

Terra

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was run down and we saw 2 roaches in the kitchen. We reported the issue and never heard back. We stayed just one night and switched to another hotel in the area. There were random stains on the ceiling, walls, and curtains. Some of the security doors for the building didn't work and others were propped open with rocks. So anyone could access the building at any time.
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 13, 2024
Dear Terra, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We assure you that the safety and well-being of our guests are our top priority. Rest assured that we take your concerns seriously and will promptly address them with the relevant team members to prevent this from happening again. While we know this cannot change your experience, we do hope you will accept our apologies, and you have our assurance that we will improve going forward. We hope to provide the flawless hospitality you deserve and know from us.Sincerely,Hotel Management

10/10 Excellent

Alicia

Traveled with pets
Liked: Cleanliness, staff & service
The sheers are falling apart.
Stayed 1 night in Jan 2024

10/10 Excellent

Ellen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Angelica

Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

anthony

Liked: Cleanliness

2/10 Terrible

Bradley

Disliked: Cleanliness, staff & service, property conditions & facilities
It was nasty
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 9, 2024
Dear Bradley, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities
4/10
Upon arriving, the hotel was not illuminated, which made it hard to figure out where I needed to go. Absolutely nothing was illuminated; it made it seem like the place was closed. After checking in, I received the room keys, but the keys didn’t work, so I had to walk back to the front desk, which sucked because I was tired and ready to shower and then go to sleep. The front desk attendant told me the door to get in wasn’t working, but that wasn’t told to me before. He got the door open, and then I went to my room. The shower curtain was dirty, and a couple of the towels had yellow stains on them. There was also cereal on the floor behind the TV. Overall, 4/10 experience
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 29, 2023
Dear Guest, We are truly sorry to learn about the challenges you faced during your stay, from the lack of illumination upon arrival to issues with the room keys and cleanliness concerns. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

4/10 Poor

Elbert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were very friendly but my room smelled like animal urine and I had to switch rooms, the new room didn't smell bad but the water pressure in the shower was horrible. The parking is extremely limited and not very well lit, I thought the hotel was closed when I arrived.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 20, 2023
Dear Elbert, Thank you for sharing your experience with us. We appreciate your kind words about our friendly staff. We apologize for any inconvenience you encountered with the initial room and water pressure. Your feedback is valuable, and we'll address these concerns to enhance the overall guest experience. Regarding parking, we'll explore ways to improve visibility. We hope to welcome you again for a more enjoyable stay.Sincerely,Hotel Management

2/10 Terrible

hiba

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stop advertising breakfast if all you're offering is a cup of coffee and a muffin the size of a ping pong ball. And quit using the excuse of covid - that was a tired explanation perpetrated by the politicians then and it's even more tired now. Other than that, the stay was great and service was good too.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Dec 6, 2023
Dear Anthony, Thank you for staying with us and taking the time to write a review. We are glad your overall experience was pleasant; however, we are sorry to learn that you were not entirely satisfied with our complimentary grab-and-go breakfast selection. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. We hope to have the pleasure of welcoming you again whenever your travels bring you to Chantilly.Sincerely,Hotel Management

4/10 Poor

Charles

Business traveler
Disliked: Cleanliness, property conditions & facilities
Place Needa Lots of Work
Terrible place. We were there a full week. Door to our building was broken. Never fixed. Stove burner was broken. No water pressure for showers. Not clean. Hallway smells. Carpet is filthy. COCKROACHES in the kitchen. No place to dump trash outside. We won’t be back.
Stayed 6 nights in Nov 2023
Response from Hotel Management on Dec 6, 2023
Dear Charles, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this caused you. We strive to provide clean and comfortable suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Although such incidents are rare, we have discussed your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management

6/10 Okay

Charles P

Traveled with family
Liked: Staff & service
The property was convenient for our needs. The desk clerk went out of his way for us. Everything just seemed dingy a little less taken care of.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 9, 2023
Dear Charles P, Thank you for taking the time to review your stay. We're pleased to have accommodated your needs at our property. It's a pleasure to learn that our desk clerk provided exceptional service. We appreciate your feedback regarding the ambiance and assure you that we continually strive to enhance our facilities. Your observations are valuable, and we hope to welcome you again for an even more enjoyable stay in the future.Sincerely,Hotel Management

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 7 nights in Nov 2023

6/10 Okay

Kimberly

Liked: Staff & service, amenities, property conditions & facilities
Mice activity and broken heating thermastat
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 30, 2023
Dear Kimberly, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable bed. Had kitchen with stove/oven, microwave and fridge. Would definitely stay here again.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 29, 2023
Dear Joan, All of us here at Extended Stay America are thrilled to hear you loved your time with us! Thank you for sharing your generous compliments. We appreciate you mentioning how convenient it was to have a kitchen in your suite with a stove/oven, microwave, and fridge, as this is an essential feature for many of our travelers. We like to think we provide our guests the perfect home away from home experience, and we are glad you agree! It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Josvany

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Both buildings are roach infested! Unsafe to sleep it’s filled with chemicals their bombing to kill roaches this place must be shut down! First room was infested with roaches and chemicals they promised building across didn’t have any roaches and it was worse then first building and the elevator doesn’t work!!!
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 15, 2023
Dear Josvany, We sincerely apologize for any disruptions during your recent visit, as we understand your expectations were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. We regret any inconvenience you may have experienced and are grateful for your patience during this time.Sincerely,Hotel Management

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good
Everything was good just the guy in the front desk was kinda weird it made me a little uncomfortable honestly.
Stayed 2 nights in Oct 2023

6/10 Okay

Barbara

Disliked: Cleanliness, staff & service, amenities
The room had roaches crawling in the kitchen area and the bathroom
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 23, 2023
Dear Barbara, Thank you for choosing us for your accommodation and sharing your feedback. We're genuinely sorry to hear about your experience with roaches during your stay. While it's a situation we take seriously, we appreciate your understanding. We are committed to addressing issues affecting our guests and ensuring a comfortable environment. Your feedback is invaluable in helping us improve our services. We hope to provide a more pleasant and pest-free stay in the future. Sincerely,Hotel Management

8/10 Good

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. We did have a bit of a hard time locating the hotel because the sign was not visible from the road. Thank you.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 18, 2023
Dear Lindsay, Thank you for choosing Extended Stay America. It is glad to know you had a great stay. However, we are sorry for the inconvenience caused by being unable to locate the hotel, and we will discuss your comments with our Brand leaders. Please stay with us another time for the next enjoyable experience.Sincerely,Hotel Management

10/10 Excellent

Freight One Enterprises

Stayed 1 night in Sep 2023

2/10 Terrible

Ahmed

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Worst hotel i have ever been. The area is good but the rooms are very very dirty. Walls are dirty, oven is black and greesy with unclean food. And the worst thing is the insects in the kitchen area too many small cockroach.

6/10 Okay

Seema

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not really clean. Property is old and dingy. Parking is limited. Smells like all smoking rooms.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 9, 2023
Dear Seema, Thank you for taking the time to share your review of our hotel. We are deeply sorry for the issues you encountered during your stay. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We appreciate you bringing this to our attention, and we hope that you will give us another opportunity to demonstrate the outstanding hospitality that we are known for.Sincerely,Hotel Management