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Reviews of TownePlace Suites Marriott Dulles Airport

3 out of 5
TownePlace Suites Marriott Dulles Airport
22744 Holiday Park Dr, Sterling, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 102 out of 186 reviews" "
Rating 8 - Good. 58 out of 186 reviews" "
Rating 6 - Okay. 17 out of 186 reviews" "
Rating 4 - Poor. 6 out of 186 reviews" "
Rating 2 - Terrible. 3 out of 186 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tina

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Ari R. on Mar 28, 2024
Dear Tina,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Bernice

Liked: Cleanliness, property conditions & facilities
Although everything was great, when i was serving breakfast I had an employee stare at me and made me feel very uncomfortable.
Stayed 3 nights in Nov 2023
Response from Ritesh G. on Nov 28, 2023
Bernice, thank you so much for taking the time to provide feedback of your stay. We're happy to hear that everything was great but certainly wish you weren't made to feel uncomfortable at anytime. We will ensure this is addressed to provide a great guest experience at all time. We hope you choose to stay with us again if you travels bring you back to the area.

10/10 Excellent

Byron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the airport, spacious, good for families.
Stayed 4 nights in Sep 2023
Response from Ritesh G. on Sep 11, 2023
Byron, thank you for providing feedback of your recent stay with us! We're so happy to hear that you enjoyed your time with us. We hope to see you again soon

8/10 Good

Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the airport
Stayed 2 nights in Aug 2023
Response from Ritesh G. on Aug 24, 2023
Kevin, thank you for taking the time to provide feedback of your stay with us! I'm glad you enjoyed your stay, especially the proximity to the airport. We hope to see you again soon!

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
AMAZING STAFF! I had a great 14 days!
Stayed 14 nights in Jul 2023
Response from Ritesh G. on Jul 25, 2023
Jennifer, I'm so glad you enjoyed your two weeks with us! Our staff takes pride in the service they provide and I appreciate you acknowledging their work! We hope to see you again soon

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and polite. We stayed in what looked like a newly renovated room and were very pleased with the amenities. We stayed for five nights and having the full kitchen was great for our extended stay.
Stayed 6 nights in Jun 2023
Response from Ritesh G. on Jul 19, 2023
Thank you for choosing to stay with us and providing your feedback, Tom. We are so proud of the renovation we have recently done and am happy to hear that you enjoyed your staff. Our staff takes great pride in taking care of our guests and we hope to see you again soon!

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in May 2023

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renovations hell
First off the place was under construction, I mean doors installed,plastering and painting walls. This should have been revealed before our stay. It was a major renovation and no discount. Then one of the reasons we stayed there was for the 24 hr airport shuttle. We ordered it for 5:30 in morning and never showed. The hotel staff asked us if we could wait till 6 am. We said NO. He then called us a cab which the hotel paid for. Overall a terrible experience
Stayed 1 night in May 2023
Response from AAD on May 16, 2023
Thank you for your feedback regarding your recent stay. My sincerest apologies for all the inconvenience caused. I will address this will all team members. I appreciate your patronage and Loyalty.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Mike

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love having a suite versus one big room.
Stayed 1 night in Oct 2022
Response from AAD on Oct 11, 2022
Thank you for your feedback, Patronage and loyalty. I am glad you enjoyed your stay.

10/10 Excellent

Cathy

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This place was very clean and quiet. The staff was helpful and attentive.
Stayed 5 nights in Jul 2022

6/10 Okay

LaTanya

It was ok
Stayed 2 nights in Mar 2022

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
3rd time staying for business… would definitely use again
Stayed 5 nights in Mar 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service
Checked in as a party of 5 Two bath towels No linens for the sofa bed Front desk offered little assistance
Stayed 1 night in Feb 2022
Response from AAD on Feb 28, 2022
Thank you for your feedback. My sincerest apologies for not having the linen you needed. I will address this with all parties concerned to make sure it does not happen again

10/10 Excellent

Chester M., Houlton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the availability of a 2 bedroom suite so each one can have a restful night which we had. What was missing was a washer/dryer especially for people who travelled for more than a week and packed light .
Stayed 1 night in Dec 2021
Response from AAD on Dec 15, 2021
Thank you for your feedback regarding your recent stay. We appreciate your patronage and loyalty. We do have coin operated washer and dryer on the second floor of each building. My apologies that it was not mentioned to you at check-in. We are hoping to hosting you soon in the near future. Kind regards

10/10 Excellent

Chester M., Houlton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is attached to the airport so we did not go into the car,unload luggage and park again,instead we just walked with our luggage’s via short indoor walkway to airline check counter.
Stayed 1 night in Nov 2021
Response from AAD on Dec 13, 2021
Thank you for your feedback. We appreciate your patronage and loyalty

4/10 Poor

Jeffrey

Business traveler
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Old, needs to be renovated. Door locks still use magnetic strips, tv in room was very outdated. Just not what I was expecting for 100 a night.
Stayed 6 nights in Nov 2021
Response from aad on Dec 7, 2021
Thank you Jeffery for you feedback. We will share with the appropriate people. Thank you for your Loyalty and patronage.

8/10 Good

Cleo

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
The property could use a face lift
Stayed 10 nights in Nov 2021
Response from AAD on Dec 1, 2021
Thank you for your feedback. We appreciate your patronage and loyalty. Thank you

10/10 Excellent

Rebecca

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from AAD on Dec 1, 2021
Thank you for your feedback. We appreciate your patronage and loyalty.

8/10 Good

Mary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I did not like is my room smelled like a recent smoker was in the room
Stayed 12 nights in Aug 2021
Response from AAD on Sep 15, 2021
Thank you for your feedback and loyalty

10/10 Excellent

DeNice

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property. The room was nice. The staff was wonderful.
Stayed 3 nights in Sep 2021
Response from AAD on Sep 15, 2021
Thank you for your feedback and loyalty

10/10 Excellent

Renata

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valued Fun
Stayed 3 nights in Aug 2021
Response from AAD on Sep 15, 2021
Thank you for your feedback and loyalty

10/10 Excellent

Jason

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Jul 2021
Response from aad on Jul 20, 2021
Thank you for your feedback and continuous loyalty

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value!
Nice location and friendly service. Great value for the price paid for the 2-room suite. This location is also near many food choices and local sites.
Stayed 2 nights in Apr 2021
Response from AAD on Apr 12, 2021
Thank you for your feedback. I am glad you enjoyed your stay at our property. Looking forward to hosting you again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021
Response from AAD on Apr 12, 2021
Thanks for your feedback and continuous loyalty

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed, good internet connection, well equipped kitchenette and friendly, welcoming front desk staff.
Stayed 2 nights in Mar 2021
Response from AAD on Apr 12, 2021
Thank you for your stay and loyalty. I am glad you enjoyed your stay. Looking forward to hosting you soon

10/10 Excellent

Katherine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from AAD on Apr 12, 2021
Thank you for your stay and loyalty. Looking forward to seeing you soon

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from aad on May 4, 2021
Thank you for completing the survey and your feedback. We appreciate your patronage and hope to host you soon.

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2020
Response from aad on May 4, 2021
Thank you for completing the survey and your feedback. we appreciate you patronage.

4/10 Poor

Richard

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not what it looked like online
This place doesn't remotely resemble the pictures online. the doors had been freshly painted so you literally had to kick the doors to get them to open. We had a nieghbor who screamed obsenities at his poor wife all night. But Overall though we enjoyed the kitchen and apartment.
Stayed 3 nights in Sep 2020
Response from aad on May 4, 2021
Thank you for your feedback. We sincerely apologize for all the inconveniences caused to you during your stay. We hope to have another opportunity to turn it around. Thank you

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was fine overall. we had to move to a new room because the first room we were assigned had a bed sheet not changed. Further, inside that bed sheet there was a rag that appeared to be used up badly tugged in. It was kind of gross. But they apologized and changed the room promptly. We had no issue with the new room. Overall great experience except that a little hiccup.
Stayed 2 nights in May 2020
Response from AAD on May 4, 2021
Thank you for your feedback. We sincerely apologize for all the inconveniences you encountered during you stay. We will use this as a training tool to improve upon our services. Thank you

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from AAD on May 4, 2021
Thank you for your feedback and patronage.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great. Very friendly and helpful staff. I was impressed at the fresh breakfast.
Stayed 2 nights in Mar 2020
Response from CGray on Mar 25, 2020
Thank you for a wonderful review we hope to see you back in Sterling again soon.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from CGray on Mar 3, 2020
Thank you for the great review!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bring your own sheets
Everything was well except that they make your beds everyday but don't change your sheets.
Stayed 3 nights in Feb 2020
Response from CGray on Mar 2, 2020
Thank you for taking time to rate us. We certainly appreciate your feedback. I apologize that we fell short on your visit with us and that our housekeeping policy and procedures was not explained during your stay with us as an extended stay property. We do hope if you are ever in the area you will certainly give us the opportunity to serve you again. Thanks.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendly service
Very clean and comfortable hotel close to Dulles. We were only there one night, but the kitchen looked great for longer stays. Very friendly service.
Stayed 1 night in Jan 2020
Response from CGray on Jan 28, 2020
Thank you for the 5 Star review we truly appreciate your feedback and we hope to see you again in Sterling.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend. Very friendly staff.
John was so incredibly friendly, even with it being 1:00 am when we checked in. After a long day of travel, it was very appreciated.
Stayed 1 night in Jan 2020
Response from Cindy G on Jan 13, 2020
Thank you for your wonderful review we are delighted you enjoyed your stay with us and we certainly love hearing the positive feedback.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
The property was dingy and worn out. The room was small and the furniture misplaced. The TV was placed on a night stand near the foot of the bed, making it nearly impossible to use one side of the bed due to there being no room to get past the tv. The room smelled like fried food. I will not stay at this hotel again.
Stayed 1 night in Dec 2019
Response from Hotel Managment on Dec 10, 2019
Thank you for your feedback, we certainly value any comments that can help us improve in making our guest stay feel like a home away from home. I apologize that during your stay with us we fell short of that as that is certainly not what we stand for. I do hope that should your travels bring you back to Dulles you will certainly give us another chance. Again thanks for staying with us and we certainly hope to see you in the future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location minutes from IAD with clean room, GREAT bed, and awesome staff.
Stayed 1 night in Nov 2019
Response from Hotel Managment on Dec 10, 2019
Thank you for the great rating! I hope you enjoyed your stay with us!

8/10 Good

Nadine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stay. Ideal for long term trips as well. The hotel is close to Dulles Airport but not walkable to restaurants and shopping.
Stayed 1 night in Nov 2019
Response from Heather on Nov 18, 2019
Dear Nadine, Thank you for taking the time to review our hotel. I'm glad that you enjoyed your stay! Please come and visit us again if your travels bring you back to the Dulles area.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really excellent helpful staff on hand and property was great
Stayed 14 nights in Oct 2019
Response from Hotel Managment on Dec 10, 2019
Thank you for the great rating! I hope you enjoyed your stay with us!

10/10 Excellent

Gary

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Heather Williams on Oct 22, 2019
Thank you for the great rating! I hope you enjoyed your stay with us!

8/10 Good

StanleyDean, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always like a place that has a full kitchen when I'm staying any extended amount of time because it allows me the opportunity to save money by cooking my own dinner.What i was disappointed in was due to problems with my flight i checked in extremely late & my check out was very early I'd hope to get a reduction for 2 of my nights stay.Other wise i was very pleased.This is my 2nd time staying at a D.C. Towneplace suite
Stayed 4 nights in Aug 2019
Response from Heather on Sep 11, 2019
Dear StanleyDean, Thank you for taking the time to review our hotel. I'm glad that you enjoyed the amenities and had a good stay. Please come back and visit if your travels bring you back to the Dulles area.

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Heather Williams on Aug 26, 2019
Dear Jacqueline, Thank you so much for the great review, I'm glad that you enjoyed your stay. Please come back and visit us if your travels bring you to the Dulles area.

8/10 Good

frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Heather on Aug 6, 2019
Dear Frederic, Thank you for taking the time to rate our hotel. I hope that you enjoyed your stay, please come and visit us if your travels bring you back to the Dulles area. Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The women at the front desk were excellent.
Stayed 1 night in Jul 2019
Response from Heather on Jul 29, 2019
Dear Anonymous, Thank you so much for the complimentary review. I'm so glad that you received exceptional service from the team while you were here. Please stay with us again if your travel bring you back to the Dulles area, we look forward to seeing you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel was wonderful. One of the best in terms of comparing to home: the kitchenette actually includes an oven, unlike many other Suite-type accommodations. The only downside is location: It’s right on a busy road where construction occurred through the night.
Stayed 2 nights in Jun 2019
Response from Heather Williams on Jun 18, 2019
Dear Anonymous, Thank you for taking the time to review our hotel. I'm so glad that you enjoyed your stay and the amenities that we offer. Please come back and see us if your travels bring you back to the Dulles area.

8/10 Good

Saroj Kumar

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Heather Williams on May 30, 2019
Thank you for taking the time to review our hotel. I hope you enjoyed your stay with us. Please come and see us if your travels bring you back to the Dulles area.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Heather Williams on May 30, 2019
Thank you for taking the time to review our hotel, I'm glad you enjoyed your stay!