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Reviews of Hampton Inn Atlanta-Northlake

2.5 out of 5
Hampton Inn Atlanta-Northlake
3400 Northlake Pkwy NE, Atlanta, GA

Reviews

8.4

Very Good

Rating 10 - Excellent. 474 out of 1002 reviews" "
Rating 8 - Good. 308 out of 1002 reviews" "
Rating 6 - Okay. 114 out of 1002 reviews" "
Rating 4 - Poor. 61 out of 1002 reviews" "
Rating 2 - Terrible. 45 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

christa

Traveled with partner
Liked: Cleanliness, staff & service
The property was finishing renovations , so a bit confusing; the staff was super nice and the room was nicely redone .
Stayed 2 nights in Apr 2024

6/10 Okay

Jessica, Calera

Traveled with family
Liked: Staff & service, amenities
The hotel is being renovated and the staff was great but the forklift at 5am wasn’t so great.
Stayed 1 night in Apr 2024

2/10 Terrible

Maggie

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not on Expedia, nor their actual website does it state this property is under renovations. There is currently no lobby, no gym, no vending or concessions. Finding the makeshift check in area wasn't too difficult, a dark and cluttered room with an employee that wasn't rude, but not exactly friendly either. Whatever, I'm only sleeping here. Or so I thought. After DoorDashing a few snacks and drinks over, because again.. no concessions or vending and the property is kind of isolated on a dark street as it is, no convenience stores or restaurants right around.. I try to sleep. See, I know to expect to hear the occasional voices and footsteps, that's not going to bother me, but starting right after 9pm, and only getting worse and worse before I finally bailed around midnight, the NOISE was unbearable. So maybe it's not THEIR fault that other people on the floor had kids shrieking and running up and down the halls multiple times. Opening and closing of the doors, hard, constantly. Eventually slamming of doors. Young child screaming incessantly. Eventually, people fussing and cursing. Tried to call the reception, not sure if it didn't dial because.. well, as previously stated, there is no lobby right now, or maybe other people were calling down, I don't know. ... but at a quarter to midnight, when you're wondering if you're right next door to a domestic violence incident coming soon, I didn't feel safe. And I certainly wasn't going to sleep. So I left.
Stayed 1 night in Apr 2024

8/10 Good

Imna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio, limpio y buena ubicacion
Stayed 2 nights in Apr 2024

2/10 Terrible

Rowena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Richard E Maes

Traveled with partner
Disliked: Amenities, property conditions & facilities
They are undergoing renovation of most of first floor right now and mych of the actual hotel. It is torn apart right now, difficult to access (and quite difficult if you are in a wheelchair). No fitness facility at all right now, just not the place it was described to be as I booked it. We slept, but not able to do much more. Even the "provided breakfast" was questionable as they just brought mostly cold food into a meeting room, and that was your choice. I don't know what it will be like in future, but as of April 2024 it's a mess and for the price of badically just a place to sleep, I'd stay elsewhere or call and ask if renovations are completed
Stayed 1 night in Mar 2024

2/10 Terrible

Bryan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They should have closed while under renovation. No gym access, lobby and the hotel was filthy. Dust and debris everywhere. Just an awful stay. Shame on you, Hilton, for allowing this property to remain open.
Stayed 3 nights in Mar 2024

4/10 Poor

Heather

Liked: Staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Malachi

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

melody

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Worked well for our needs. Good hot breakfast
Stayed 1 night in Feb 2024
Response from Guest Services Manager on Mar 4, 2024
Thank you for staying at the Hampton Inn. We look forward to seeing you again soon!

4/10 Poor

SUNGDOO

Disliked: Cleanliness, property conditions & facilities
Not clean, bad smells, toilet was not drained well.
Stayed 1 night in Feb 2024
Response from Guest Services Manager on Mar 4, 2024
Thank you for staying at the Hampton Inn. We apologize for the inconvenience that you had experienced.

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 4 nights in Jan 2024
Response from Guest Services Manager on Mar 4, 2024
Thank you for staying with us.

6/10 Okay

Robin

Traveled with group
Liked: Room comfort
Trip with friends
Stayed 1 night in Jan 2024
Response from Guest Services Manager on Mar 4, 2024
Thank you for staying with the Hampton Inn. We look forward to seeing you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Janet

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was extremely nasty and had roaches . The night staff had us wait 30 mins before he checked us in .. no one was at the front desk
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on Mar 4, 2024
Thank you for stayiing with us.

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast bar was the deciding factor on where to stay. . A lot more were cheaper but yours was the BEST VALUE. If you don't change a thing,I will see you again! STAFF WERE GREAT !!!
Stayed 1 night in Dec 2023

6/10 Okay

ANALICE

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Robert

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Victor

Liked: Amenities
Good customer service
Stayed 1 night in Nov 2023

2/10 Terrible

Aleesa

Stayed 1 night in Nov 2023

8/10 Good

Sylvetta

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service
This property is currently being renovated and it is much needed. The shower, vanity and tile in the bathroom looks like it was updated not long ago but the rest of the room and the rest of the hotel is terrible. The elevator had a sign that the 5th floor is undergoing renovations and I hope they will continue throughout. The front desk check in person was ok - very friendly to the coworker but not as much to me. Polite but just not cheerful. All in all the stay was not bad. Clean sheets, relatively quiet, and clean bathroom.
Stayed 1 night in Nov 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
Our stay was comfortable enough. Everyone did their jobs and we slept well. There were decent restaurants close by and we ate well. The place was clean but felt a little cramped in terms of overall size of room. I guess that's the design these days to make all the numbers work.
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

6/10 Okay

Christopher

Liked: Staff & service
Silent night
Power was out for the tv, refrigerator, and other outlets. Power was turned back on from the room next door in the morning but my stay was over
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn. We apologize for the inconvenience you had experienced with the power outage in your room.

10/10 Excellent

kyung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place
Stayed 3 nights in Nov 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

10/10 Excellent

maryellen

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

8/10 Good

Robert

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Solid hotel, but I hear they skimp on how they pay the employees.
Stayed 1 night in Nov 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

6/10 Okay

Beth

Liked: Staff & service
Disliked: Property conditions & facilities
Outdated property and the
Stayed 2 nights in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

10/10 Excellent

Berthile

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast
The breakfast is an issue They rush to get food off the table at 10 am We can probably use 2 waffle makers
Stayed 2 nights in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn. Breakfast hours is 6am until 10am.

10/10 Excellent

LEE

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot move from HJ airport and to Norcross.
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

6/10 Okay

Adrienne

Traveled with partner
Liked: Amenities
Room was decent but a little outdated as far as decor but breakfast was good every morning. Staff was always courteous and accommodating
Stayed 2 nights in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn. We have started renovations and having the rooms painted and new carpet. We you come back soon to see the update.

10/10 Excellent

Jocherri

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hampton Inn - Northlake offers great hospitality
Stayed 3 nights in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn. We look forward to seeing you again soon.

10/10 Excellent

Robin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet in hallways is very stained-needs replacing.
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Nov 10, 2023
Thank you for staying at the Hampton Inn. We are actually under renovation now and happy to let you know that our carpet will be changed.

10/10 Excellent

John V.

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

10/10 Excellent

Frederick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Nov 10, 2023
Thank you for staying at the Hampton Inn.

8/10 Good

Africa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property but check in was great. Room is very nice and cozy
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Nov 10, 2023
Thank you for staying at the Hampton Inn.

2/10 Terrible

Manny

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not recommend this place. First of all, the front desk lady who checked us in was extremely unprofessional and rude with us while checking in. She was sarcastic and treated us like we didn’t know anything. Next, the room was very dirty. Stains on the curtains, food under the AC unit, hair on shower towels. The room was dark and had a weird smell. Would not recommend this place and I will never come back if I stop by Atlanta.
Stayed 2 nights in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn. I do apologize what you had experienced with the staff and the condition of the sleeping room. We will get with the front desk agent and housekeeping and take proper measures. We are under renovations now and freshly painting the rooms and replacing the carpets. We would like for you to return when it is down to see the new changes.

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

8/10 Good

Julie

Traveled with family
Liked: Amenities
Staff was super. Also great breakfast.
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

8/10 Good

Talmadge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient (walking distance) to my office building. Hotel was clean and quiet.
Stayed 4 nights in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

8/10 Good

angeli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Extended breakfast times, variety , freshly made or facilty to make, friendly staff.
Stayed 4 nights in Sep 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

6/10 Okay

Sheila

Liked: Cleanliness, staff & service, amenities
My room was right across from the laundry room. Very noisy by staff and guest that was using the area. The guest in the room next to me screamed and argued all night
Stayed 2 nights in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn. I apologize for the noise issues that you had experienced.

6/10 Okay

Lee-Ann

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The hotel was run down and dirty. The furniture was marked up. The beds were nice, it was a bit loud. I think I will try elsewhere when we return to area.
Stayed 2 nights in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn. We are doing renovations now and look forward to your return to see the new update.

8/10 Good

Kristine, Palmetto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Unsafe
It was pretty terrible, lots of sketchy people outside the hotel when I checked out. It didn’t feel safe.
Stayed 1 night in Sep 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn. We apologize if you felt unsafe. I have been here for 18 years and it has been a pretty safe area.

10/10 Excellent

Nuredin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

6/10 Okay

Donna

Disliked: Staff & service
We were shocked that WiFi was not included with the room. The unhelpful guy at the service desk said that there was a way that we could get it free with Hyatt but it didn't work. WiFi should be a basic standard amenity in today's world not something to make you join a "program".
Stayed 1 night in Sep 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn. WiFi is included in your stay. If you want the premium then there is a charge. There is no Hyatt around or near our hotel so not sure if you are mentioning about the correct hotel. We also have complimentary breakfast and parking.

4/10 Poor

Claudia

Stayed 1 night in Sep 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn