Ratings based on 10 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
2.7 Service & staff
4.1 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby Donna from Strood
Fantastic AccomodationPosted Jun 3, 2014
Pros: Everything, Beautifully decortated Excellent host Wifi and parking
Cons: The shower cubilcal is somewhat on the small side. The bathroom window could not be opened
Location: The Plough Inn was next door. We had our breakfast there every day and it was perfect (alll part of the bed and breakfast)
3 rooms were booked by our family and upon our arrival we were greeted by Charlotte, the new owner . Charlotte was a fabulous host and as an extra touch left fresh choclate chip muffins which she had made, in all of our rooms. Without doubt all of the 3 rooms were very tastefully decorated and were immaculately presented, they could not faulted. The beds were the most comfortable that we had ever slept in. I would thoroughly recommend this establishment and can confirm that we will be staying again. Thank you Charlotte, Mr and Mrs McGlinchey
for Couplesby A verified traveler
Nice room- slightly let down by poor communicationPosted Mar 20, 2014 on Hotels
The Annex offers private accommodation consisting of an en-suite room with good facilities in an ideal setting within the heart of Alnwick. We stayed for two nights and were initially impressed with the room and the communication before our stay was good. An email was sent the morning of our arrival letting us know how to get into the property. However, we became less impressed with the clarity of the communication as our stay went on. This was mainly because the guest guide in the room included misleading information about breakfast - a service that was included in the rate. In the guide it stated how a local cafe would deliver our breakfast to our door by 8.30 (at weekends) so we had stayed and waited over an hour for it to arrive. In the end we called the manager and asked what we should do and it was only then we were told to go to the pub next door for breakfast. Although the breakfast here was good, the staff there weren't expecting us on either day which made things slightly awkward. The cleanliness of the room was good, however we found a rogue tablet underneath our bed (which we found when checking we had packed all our belongings) and by working in a pharmacy I identified the tablet as being a controlled drug of prolonged release morphine - not a good situation if a pet or child had stumbled upon it! It is a nice place to stay - but for the reasons mentioned above, not completely worth the £100 a night price tag.
Recommendedby John from North East England
How to spoil a good guest house.Posted Mar 1, 2014 on Hotels
This is a modern conversion next to a pub which used to belong to the pub, but which has been sold on. The rooms are modern clean, but badly designed. eg poor lighting, lack of bedside unit, dark decor, traffic noise. However there are no staff - access is by a key pad. The code had not been emailed to us by the time we set off at 9.30 am, so when we arrived we had confused mobile calls to get the code. At no time did we see anyone, no one called to see if everything was ok. According to the website breakfast would be delivered at 8.00 by a local cafe. Nothing arrived. Message on the phone to call asap. When we got in touch, we should go to the B&B across the road. We were greeted by a bemused young man who said he had only just got up,and seemed rather confused - he did do us a continental breakfast, but we apparently had paid for a full breakfast which is now usually provided by the pub next door, not the local cafe as on the website - but the pub couldn't do it that morning. It was a complete shambles. One would have thought that the owner who had taken a significant sum of money off us, would have made the effort to sort things out properly and actually see us to apologize. We usually stay in chain hotels - this is why! If you book at the Annex don't expect any service, and look out for things going wrong.
by murphy from j
Good location .Posted Feb 11, 2014
Did not receive room no or entrance code. Had to knock on doors in the street trying to find someone to help us in the rain and cold. After an hour we managed to get a number to give us the codes. Restaurant is not in the hotel and we had to guess where breakfast was. We're not given any correct contact numbers by Expedia. Totally unacceptable. Expedia info not adequate!
for Business Travelersby A verified traveler
Convenient and Hassle FreePosted Sep 26, 2013 on Hotels
The Annex of Alnwick is in a convenient location for the town centre and as it is unserviced it was largely hassle free for using for one night stop.
for Everyoneby peter from cleveleys
unusualPosted Sep 3, 2013
Pros: nice clean rooms
Cons: better info
this hotel was unusual in that there are no staff in the hotel. the continental breakfast is left outside your bedroom door at 8am( plenty of choice ), this was not explained on the booking by expedia who seem unsure whether there is any food included. the car park is next door at the back of the adjoining property, again no info provided. rooms very good, clean and well prepared. you are e mailed a front door code to enter the property and your room number with a code for a key safe to get your room key. hope they change these codes regularly otherwise lots of people will know them. all in all good value but there should be more info provided
for Everyoneby A verified traveler
On Alnwick high street easy access for castlePosted Aug 29, 2013
Pros: Location and nice decor
Cons: Choice for breakfast or option to use hotel next door. Site should make clear not linked and no contact with staff so not sure how can rate.
Location: Great for castle and all Northumberland
Nice clean room and altered bed configuration for us. Breakfast delivered in basket nice and lazy for us but no choice. Some may miss not having fresh coffee. Narrow passage to parking.
for Everyoneby Greenfriendly from Northamptonshire, UK
Good location and quality, breakfast disappointingPosted May 30, 2013
Pros: Clean, fresh, good location and newly refurbished
Cons: continental breakfast when it was advertised as full english, saniflow system is quiet noisey, walls are thin and you can hear housekeeping every move
Location: Within walking distance of town and the castle and near to a good bus and train service
I was attending a Wedding in the area so needed a hotel of a good quality for my brother and I. We booked 2 single bedrooms at £50 per night, they were really good quality and extremly clean but the breakfast was unsatisfactory. We were sent a code for the front door and bedrooms in advance, there is no management on site and the only staff you will see is the housekeepers. We were very disapointed with breakfast, Expedia advertises that full English breakfast is included in the price, this is not the case and a continental breakfast is delivered to your bedroom at 8am every morning in a basket, i would never have booked if I'd realised this, the continental breakfast is of good quality but not what was advertised. I don't drink milk so could not have the cerial, neither of us like coissants or salami, so all that we could eat was a bread roll with a piece of rubbery cheese with a yoghurt, not really what you want when you are on holiday. There were the normal basic tea/coffee facilities in the bedroom, filter coffee option would have been nice. It's a shame because the Annex accommodation is of excellent quality, we were told on several occasions by locals that it used to be part of the Plough and full english breakfast was served next door in the restaurant, there has been a recent ownership change/ fall out. A basket breakfast is far from ideal for hungry holiday makers! We loved the location, quality and drinks/food in the Plough next door, shame about Breakfast
for Familiesby A verified traveler
Kan beterPosted May 4, 2013 on Hotels
Kamer wat verouderd, wel netjes en opgeknapt. Weinig vertier in nabije omgeving; het dorp zelf heeft niet bijzonder veel te bieden. Service kan beter.
for Business Travelersby James from Aviemore
Almost there!Posted Mar 15, 2013 on Hotels
On the plus side: Staff were friendly, food was good and the rooms were clean and comfortable. There are a few things needing finished off to make this a great stay. 1) The rooms at the front had old sash windows, and the noise from the traffic was terrible. It needs some secondary glazing to help with sound proofing. 2) The power supply cut off in the room when lights were switched on. It is not up to guests to find a fuse box and flick a switch. It shouldnt happen in the first place. 3) It was good that you have fixed the wi-fi situation but its important that the staff know what server you are on. It can take a while to find the right one.