Ratings based on 108 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.1 Hotel condition
They paid and stayed.
for Everyoneby Budget Bob from Huntington Woods, MI
Good stay with a few issuesPosted Dec 3, 2013
Pros: The Internet connection was speedy. The room was quiet enough. A large choice of TV channels. Heat provided white noise to drown out any sounds.
Cons: The stopper for the bath tub didn't work. I also had trouble figuring out the hot water controls.
Location: Several good restaurants were in walking distance.
Overall, my wife and I had a good stay; but we're not all that fussy. The room was a bit cramped but adequate. I had a desk for my laptop computer, and the Internet connection was fast (20 mbits) and reliable. My wife had lots of TV channels to watch. The bed was comfortable. The room overlooked a mall. The location was difficult to access during rush hour because I had to wait for a break in traffic to make a left turn. On the plus side, several good restaurants were within walking distance. Breakfast was adequate with a reasonably good selection including hard boiled eggs, cereal, yogurt, and fruit. For the negatives, the bathtub stopper didn't work though I was able to use the stopper that I always carry with me. When I wanted to take a hot bath, the water was tepid though it got hotter later in the morning. A pop can on the stairs stayed there for at least several hours. Overall, however, the hotel was excellent value for the price.
for Everyoneby rumpleforeskinn from michigan city, in
A lot better than expected.Posted Dec 3, 2013
Just as the title says, I expected way less out of this hotel. It was great. Comfy bed. A little over stuffed with furniture, but that's okay.
for Everyoneby musician from Northern Illinois
Needs updating!Posted Nov 30, 2013
Molding in hallway was off wall Noticed room across from me was under construction, door wide open and it was a mess. TV was just sitting in hallway. Stayed here for the passed 4 years when I'm out in that area. It's new Owners and there not keeping it as it was. Very sad about that.
for Everyoneby A verified traveler from mi city In
Clean room comfy beds unprofessional staffPosted Nov 26, 2013
Staff was very unprofessional.the guy at the desk burped more than once in front of guests. Bathroom ceiling rotting and faucet loose
for Everyoneby Karen from Michigan
Nov. 16, 2013 Baymont - MI CityPosted Nov 21, 2013
Cons: CLEAN it up and provide better service.
Location: Outlet shopping
The photos on the website were very deceiving. It made the hotel appear to be clean and fresh; the rooms appeared to be bright and roomy. When we arrived at the hotel we discovered a very dark entry,we almost drove right past. This made me a little nervous about what we should inspect when we got inside. Then I saw a beautiful lobby with electronic photos of rooms and whirlpool - so everything looked great. Until we headed to our room We discovered that the hotel had no elevator. We had a first floor room so that was not a huge issue; but it should be disclosed on the website. The carpets in the hallways and room were stained and dirty, there was "stuff" in the hallways by the stairs (stack of TVs, ladders etc), the room was dingy and there were not enough outlets. There was no outlet by the coffee maker. The bathroom was dirty - tub drain was disgusting. It took three tries to get a set of keys that worked in our room. This was a "girls" getaway to celebrate my mom's 84th birthday. I was very disappointed and would NEVER stay here again.
for Everyoneby A verified traveler
Posted Nov 18, 2013
for Everyoneby Barb from in
Threat of loss of room from check in clerk.Posted Nov 5, 2013
Pros: The clerk on duty in the evening was wonderful. She was very pleasant and spoke kindly to both my granddaughter and her fiance.
Cons: The clerk could receive training in dealing with the public, and customers. We will be sure to never recommend this hotel to anyone.
The desk clerk was very unprofessional. We arrived early, 1:30, and were told there were no rooms ready till 4:00. When we made the reservations we were told check in was 3:00. Our experience has always been early check in is usually available. My granddaughter was a bit upset that she couldn't get in the room till 4, and would have only an hour or less to get ready for her Military Ball they were to attend. As she was talking to me, the desk clerk told her "I don't need attitude." My granddaughter replied back "I don't need attitude either". Then the desk clerk told us that she could refuse us the room which we had already paid for through Expedia and that my granddaughter could just leave. I had reserved the room for my granddaughter and her fiance as neither was 21, and fully explained the arrangement to the person when I made the reservation. I had to plead with the desk clerk to please let us know as soon as there was a room available, which she did in about 10 minutes. She had told us to check back at 2:30. I asked if they could wait in the check in area, and she said they could wait anywhere they wanted to, she didn't care. The clerk must have had a bad day or just did not care for my granddaughter for some unknown reason, as she was very unprofessional and had no reason to make the comment she did to us when my granddaughter and I were discussing the situation. .I was very upset, but tried to remain calm so she would give us the room as she said they were full.
for Everyoneby A verified traveler
Posted Nov 1, 2013
for Everyoneby The Mick from Springfield, MO
Nice. Good location.Posted Oct 30, 2013
This may not be some 5 star hotel but we had a great stay. The location was perfect. Everything we needed was close by. Only thing we wished was different was if the room would of had a small fridge and microwave. Other than that it was great for the low price we paid.
for Everyoneby Diana from Anderson IN
Very easy to findPosted Oct 9, 2013
The hotel had a musty oder in the lobby, but looked clean. Room was clean, but would have been nicer if it had a fridge. The exercise room was out of order and there weren't any towels in the pool area. Staff was very friendly and continental breakfast was good. Great location and easy to find, close to restaurants and shopping.