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Reviews of Country Inn & Suites by Radisson, Michigan City, IN

3 out of 5
Country Inn & Suites by Radisson, Michigan City, IN
3805 North Frontage Road, I-94 & Hwy 421, exit 34B, Michigan City, IN

Reviews

7.8

Good

Rating 10 - Excellent. 344 out of 1000 reviews" "
Rating 8 - Good. 348 out of 1000 reviews" "
Rating 6 - Okay. 175 out of 1000 reviews" "
Rating 4 - Poor. 83 out of 1000 reviews" "
Rating 2 - Terrible. 50 out of 1000 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Kathleen

Traveled with partner, Traveled with family
Liked: Staff & service
Close proximity to what was the purpose of our trip
Stayed 3 nights in Apr 2024

8/10 Good

Genelle

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ricardo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service!
Stayed 2 nights in Apr 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

10/10 Excellent

Amber, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
It was super easy to get checked in. I like how close the hotel is to Wal-Mart, gas stations, and restaurants.
Stayed 1 night in Mar 2024

10/10 Excellent

ROGER

Stayed 1 night in Mar 2024

10/10 Excellent

blair

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and location
Stayed 1 night in Mar 2024

10/10 Excellent

William

Traveled with partner
Liked: Amenities
Front desk staff was friendly
Stayed 1 night in Feb 2024

8/10 Good

Erica

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful and my room was very nice. The horse play in the pool area was with the father throwing the kids in the pool and splashing everywhere wasn't addressed by front desk staff. I feel that was unacceptable and unsafe for the children. The breakfast was not that great. They need more cereal, and fruit selection as well as hot food selections.Other then that I definitely recommend this hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Tenia

Traveled with family
Liked: Cleanliness, staff & service
It has a pool.
Stayed 1 night in Feb 2024

10/10 Excellent

blair

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everything was perfect except the rude night clerk
Stayed 1 night in Feb 2024

8/10 Good

Ananda

Liked: Cleanliness, property conditions & facilities
The stay was nice. They need to update they’re headboard , other than that it was nice.
Stayed 1 night in Jan 2024

10/10 Excellent

Greg

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Stayed 1 night in Dec 2023

6/10 Okay

Regina

The sink in the bathroom was not working,water was staying in .
Stayed 2 nights in Dec 2023
Response from Alix on Jan 9, 2024
On behalf of our entire staff at Country Inn & Suites by Radisson, Michigan City, IN - IN461 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with your sink with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alix on Jan 5, 2024
Thank you for taking the time to review our hotel. I am very happy that you had a good experience overall. Our team appreciates all of the reviews we receive, and we hope that we can accommodate you again.

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alix on Jan 5, 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Michigan City, IN - IN461. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.

2/10 Terrible

javina

Traveled with partner
Disliked: Staff & service, amenities
The check in experience was below subpar. The attendant at the desk was extremely unprofessional and rude. I was truly disappointed that my weekend get away started off on such an unpleasant note. The attendant was so rude that I actually feel uneasy about leaving my items in the room not knowing what the attendant could do. I suggest that Amber the manager get some additional customer service training.
Stayed 1 night in Dec 2023
Response from Alix on Jan 5, 2024
On behalf of our entire staff at Country Inn & Suites by Radisson, Michigan City, IN - IN461 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues you experienced with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
happy travels
The woman at the front desk was excellent!! Very kind and helpful, pleasant, and attentive.
Stayed 1 night in Dec 2023
Response from Alix on Dec 30, 2023
Thank you very much for taking the time to let us know about your stay with us. We appreciate your kind words and are very happy that we could accommodate you. I am glad to hear that our staff facilitated a great experience, I will make sure to pass along your kind words to all of our staff. We hope to continue to provide great experiences for you in the future!

6/10 Okay

MOHAMAD

Traveled with family
Liked: Cleanliness, room comfort
That was a terrible breakfast over two-day stay. The worst I’ve ever had. No eggs, not even boiled. No bagels, no muffins, no cream cheese nor peanut butter spread. Fruits were to the bare minimum of few apples and a couple of bananas. They had ketchup but for what? Not any type of potatoes were provided. Only biscuits and grits, few slices of white and wheat bread. The pool was so cold. I know it’s winter but a couple of degrees more to be able to swim comfortably. The hot tub wasn’t even hot. No near that. It was just warm enough to sit in it instead of the cold swimming pool.
Stayed 2 nights in Dec 2023
Response from Alix on Dec 11, 2023
Thank you for taking the time to provide feedback on your stay. It is very unfortunate to see that the breakfast prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Country Inn was great!
All went very well. Nice, clean, well kept hotel. Great breakfast too!
Stayed 1 night in Dec 2023
Response from Alix on Dec 10, 2023
Thank you for taking the time to review our hotel. I am very happy that you had a good experience. Our team appreciates all of the reviews we receive, and we hope that we can accommodate you again!

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an easy registration and breakfast was great… quiet too. Only sort of down is the GPS doesn’t have the street it us located on… so no directions to it were available… probably my car’s fault though! Will buy a Garmin next time
Stayed 1 night in Nov 2023
Response from Roger S. on Nov 28, 2023
Thank you so much for the great comments. We are delighted that you enjoyed your stay with us at Country Inn & Suites Michigan City. We are looking forward to seeing you and your friends again in the future.

6/10 Okay

Willie

Traveled with partner
Liked: Amenities
My room had knats and flies in it. I told the front desk about it upon leaving.
Stayed 1 night in Nov 2023
Response from Roger S. on Nov 15, 2023
Thank you for taking the time to reach out to us. We apologize for the issues you encountered with your room. Your feedback helps us prevent situations such as this in the future.

8/10 Good

Shannon

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
For the most part we had a great stay, the only issue we had is that the air conditioner/heater smelled a little musty and we both got sore throats and a cough from it. We were right inside from the unit and saw mold growing on it outside.
Stayed 2 nights in Nov 2023
Response from Roger S. on Nov 8, 2023
Thank you for taking the time to provide feedback on your stay. It is very unfortunate to see the cleanliness of the room prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction

6/10 Okay

Amanda

Traveled with family and small children
Liked: Staff & service
The pool was really cloudy and dirty on the bottom. Not kept up. The staff were really really friendly and nice. Made checking in easy and simple late at night.
Stayed 1 night in Oct 2023
Response from Roger S. on Nov 2, 2023
Thank you for taking the time to provide feedback on your stay. It is very unfortunate to see the cleanliness of the pool prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Roger S. on Oct 31, 2023
Thank you for taking the time to review our hotel. I am very happy that you had a good experience overall. Our team appreciates all of the reviews we receive, and we hope that we can accommodate you again.

8/10 Good

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front people were great. The breakfast wasn't awesome but I wasn't expecting much.
Stayed 1 night in Oct 2023
Response from Roger S. on Oct 21, 2023
Thank you for taking the time to review our hotel. I am very happy that you had a good experience overall. Our team appreciates all of the reviews we receive, and we hope that we can accommodate you again.

10/10 Excellent

Roger, Portage

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is spacious and clean. Breakfast was good. It would be better if you provide eggs and sausages. Very nice stay at the facility!
Stayed 1 night in Sep 2023
Response from Roger S. on Sep 25, 2023
Thank you very much for your review! I am glad to hear that your stay was relaxing and that our staff facilitated a great experience! Thank you for staying with us and we look forward to having you back as our guest soon.

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and friendly staff
Stayed 1 night in Sep 2023
Response from Roger S. on Sep 25, 2023
Thank you very much for your review of our hotel. I am delighted to hear that you found our hotel to meet your standards and our staff to be friendly!

8/10 Good

Christina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Roger S. on Sep 25, 2023
Thank you very much for taking the time to let us know about your stay with us. We appreciate your kind words and are very happy that we could accommodate you. We will make sure to pass along your kind words to all of our staff. We hope to see you again in the future.

2/10 Terrible

kent

Stayed 1 night in Aug 2023
Response from Roger S. on Sep 25, 2023
Thank you for taking the time to reach out to us. We apologize for the issues you encountered with your room.Your feedback helps us prevent situations such as this in the future.

8/10 Good

John, Westminster

Stayed 4 nights in Aug 2023
Response from Roger S. on Sep 25, 2023
Thank you very much for your review of our hotel. I am delighted to hear that you found our hotel to meet your standards and our staff to be friendly!

10/10 Excellent

Kenneth R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Roger S. on Sep 25, 2023
Thank you very much for your review of our hotel. I am delighted to hear that you found our hotel to meet your standards and our staff to be friendly!

8/10 Good

Daniel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No Muffins, No Doughnuts, No sweets of any kind. I asked at the desk and he said that they were not allowed to do so. I doubt that! The other items were...sausages(good), eggs(the kind from a box)... For paying the price we paid...you would expect more. Positive: Lady at check in PM was very good!! Room - good, too. Only real negative was the very disappointing so called breakfast.
Stayed 1 night in Aug 2023
Response from Roger S. on Aug 23, 2023
Thank you for taking the time to share your feedback with us. We appreciate your input and understand your concerns regarding the absence of muffins, doughnuts, and sweets during your stay.We want to assure you that our hotel is committed to upholding the high standards set by our franchise. While we understand that these items are enjoyed by many guests, our adherence to franchise standards ensures consistency and quality across all aspects of our service.Thank you once again for choosing to stay with us, and we look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Thungvilai

Stayed 1 night in Aug 2023
Response from Roger S. on Sep 25, 2023
Thank you very much for your review of our hotel. I am delighted to hear that you found our hotel to meet your standards and our staff to be friendly!

8/10 Good

Lauren, Fort Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and efficient front desk staff. All areas were clean and well stocked. Comfortable beds. Breakfast was lacking. Very few choices. The halls, check in area, breakfast area, all common spaces were incredibly hot. It felt like the a/c was broken and people were complaining and going outside to eat. The room a/c was fine. We’d stay here again as it was very convenient and they people were lovely.
Stayed 2 nights in Aug 2023
Response from Roger S. on Aug 12, 2023
Thank you very much for your review! I am glad to hear that your stay was relaxing and that our staff facilitated a great experience! Thank you for staying with us and we look forward to having you back as our guest soon!

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were ok for our one night. There could have been more choices for breakfast and a microwave in the breakfast room, even though there was one in the room.
Stayed 1 night in Aug 2023
Response from Roger S. on Aug 7, 2023
Thank you very much for taking the time to let us know about your stay with us. We appreciate your kind words and are very happy that we could accommodate you and your family. We will make sure to pass along your kind words to all of our staff. We hope to see you again in the future.

6/10 Okay

Tina, Greensburg

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room needed some updating, but the bed was comfortable. The carpeting in our room was not clean upon arrival. The breakfast had one hot option, besides the waffle maker. The staff was friendly and responded to our needs immediately. I did not like the text messaging service, because it took 2 days to get a response. We had notified the front desk after waiting 2 hours to have a battery placed in our smoke detector, and she responded immediately with a new battery. We had someone show up 2 days later with a battery. This was a safety issue in the event of a fire. The door was difficult to open and had to be shoved open with my hip. The shelf in the bathroom was sagging, and my husband showed the man who brought the battery. He said he would fix it after we checked out. This was day 2 of our 5-day stay. We chose this hotel because we always have had a good experience, but we both were disappointed.
Stayed 5 nights in Jul 2023
Response from Roger S. on Aug 7, 2023
Thank you for your review. We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the housekeeping and maintenance issues encountered, and we are working with our team to ensure the situations don’t happen again. Your feedback is genuinely appreciated as it is the first step in helping us improve our services. If you return to our area, we hope you’ll stay with us again.

10/10 Excellent

Johnathon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming atmosphere!
Stayed 3 nights in Jul 2023
Response from Roger S. on Aug 5, 2023
Thank you for taking the time to review our hotel. I am very happy that you had a good experience overall. Our team appreciates all of the reviews we receive, and we hope that we can accommodate you again.

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, comfortable room.
Stayed 1 night in Aug 2023
Response from Roger S. on Aug 5, 2023
Thank you so much for the great comments. We are delighted that you enjoyed your stay with us at Country Inn & Suites Michigan City. We are looking forward to seeing you and your friends again in the future.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Roger S. on Aug 7, 2023
Thank you so much for the great comments. We are delighted that you enjoyed your stay with us at Country Inn & Suites Michigan City. We are looking forward to seeing you and your friends again in the future.

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Roger S. on Aug 5, 2023
Thank you very much for your review! I am glad to hear that your stay was relaxing and that our staff facilitated a great experience! Thank you for staying with us and we look forward to having you back as our guest soon.

2/10 Terrible

Ashley

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I would never stay at this hotel again. Would like a full refund
Stayed 1 night in Aug 2023
Response from Roger S. on Aug 3, 2023
Thank you for taking the time to reach out to us. We apologize for the issues you encountered with your room. Your feedback helps us prevent situations such as this in the future.

8/10 Good

Darrin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Roger S. on Jul 31, 2023
Thank you so much for the great comments. We are delighted that you enjoyed your stay with us at Country Inn & Suites Michigan City. We are looking forward to seeing you and your friends again in the future.

2/10 Terrible

Jessie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very displeased with our stay…the bed had stains on the sheets, the handle in the shower was broken, our toilet would not flush right and overflowed, the pool was gross and had a film on it. Would not let my kids swim. There were people living in their cars at the front entrance. Do not recommend!
Stayed 2 nights in Jul 2023
Response from Roger S. on Jul 21, 2023
Thank you for your review. We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the housekeeping and maintenance issues encountered, and we are working with our team to ensure the situations don’t happen again. Your feedback is genuinely appreciated as it is the first step in helping us improve our services. If you return to our area, we hope you’ll stay with us again.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Roger S. on Jul 17, 2023
Thank you for taking the time to review our hotel. I am very happy that you had a good experience overall. Our team appreciates all of the reviews we receive, and we hope that we can accommodate you again.

10/10 Excellent

Wendy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was nice: scrambled eggs, sausage, yogurts, 3 cereal options regular cow milk only, oatmeal, waffle maker, toast, and juice. Coffee and hot tea. The rooms were very standard. Nothing fancy but clean and w a small fridge microwave were handy. The indoor pool was smaller but worked well for our 5 yr & 8 yr olds.
Stayed 2 nights in Jul 2023
Response from Roger S. on Jul 12, 2023
It was a delight having you stay with us, and we thank you for your kind words shared on this forum. At our hotel, we strive to provide simple, uncomplicated convenience to our guests. We are delighted to observe your positive comments which I have shared with my Hotel team as your comments are a great source of motivation for all of us. We look forward to welcoming you again in your future visit to Michigan City.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Not impressed
Door to hotel room would not shut without slamming. I always feel that if you have a king bed you should have king size pillows not pillows that are square.
Stayed 1 night in Jul 2023
Response from Roger S. on Jul 8, 2023
Thank you for your review. We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the maintenance issues encountered, and we are working with our team to ensure the situations don’t happen again. Your feedback is genuinely appreciated as it is the first step in helping us improve our services. If you return to our area, we hope you’ll stay with us again.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Roger S. on Jul 7, 2023
Thank you for taking the time to review our hotel. I am very happy that you had a good experience overall. Our team appreciates all of the reviews we receive, and we hope that we can accommodate you again.