Lobby sitting area

Reviews of Country Inn & Suites by Radisson, Portage, IN

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 537 out of 1000 reviews" "
Rating 8 - Good. 292 out of 1000 reviews" "
Rating 6 - Okay. 92 out of 1000 reviews" "
Rating 4 - Poor. 43 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Logan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids loved the kiddie pool! And the hot tub was a nice touch for the adults. Room was super clean and comfortable beds!
Stayed 1 night in Mar 2024

2/10 Terrible

Rachel

Stayed 1 night in Apr 2024
Response from Yolanda on Apr 9, 2024
Thank you for staying with us. I appreciate your feedback. I am very sorry to hear of your bad experience. If there is something I can do to help please let me know.

8/10 Good

Amber

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was so much fun for the kids. Would stay here again. We walked to the steakhouse for dinner.
Stayed 1 night in Apr 2024
Response from Yolanda on Apr 9, 2024
Thank you for staying with us Amber. We are so pleased you enjoyed your stay and appreciate your feedback. We hope to welcome you back soon!

10/10 Excellent

Patrice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Management and staff were great! Everyone was so friendly! I will definitely be back!
Stayed 1 night in Mar 2024
Response from Yolanda on Apr 5, 2024
Thank you for staying with us Patrice. We loved having you. We look forward to seeing you again!

6/10 Okay

Nancy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bed lining was dirty in two of our beds. The shower curtain had hairs. The indoor pool was very nice. The breakfast was decent. The staff was very friendly.
Stayed 2 nights in Apr 2024
Response from Yolanda on Apr 4, 2024
Thank you for staying with us Nancy. I am sorry to hear of the issues you experienced with the linens and the shower curtain. I will be sure to pass this along to my team. We do hope you will return and we can give you better experience with no issues.

4/10 Poor

Scott

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was garbage from previous guests in our room. There was mold in the bathroom. The pool area now does not allow anyone under 16 in the hot tub. The staff was nice.
Stayed 1 night in Mar 2024
Response from Yolanda on Apr 1, 2024
Thank you for staying with us Scott. I apologize for the inconveniences you incurred during your visit. I will be sure to pass the concerns you mentioned to my team so it does not happen again. Small children are not allowed due to extreme heat, so we allow 14 and up only. I hope you can understand.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Yolanda on Apr 1, 2024
Thank you for staying with us Ashley. We appreciate your feedback and hope to welcome you back again soon!

10/10 Excellent

Luana

Liked: Cleanliness, staff & service, property conditions & facilities
Great food selection. Very friendly staff
Response from Yolanda on Apr 1, 2024
Thank you for staying with us Luana. We appreciate your feedback and hope to welcome you back again soon!

10/10 Excellent

Kristy

Traveled with family
Liked: Amenities
It was very nice and friendly
Stayed 1 night in Mar 2024
Response from Yolanda on Apr 1, 2024
Thank you for staying with us Kristy. We appreciate your feedback and hope to welcome you back again soon!

10/10 Excellent

Karen

Stayed 1 night in Mar 2024
Response from Yolanda on Apr 9, 2024
Thank you for staying with us Karen. We are so happy to see you enjoyed your time with us. We do hope to welcome you back again soon!

10/10 Excellent

Sharon, Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, super quick and easy check in/out. Quiet and clean establishment.
Stayed 1 night in Mar 2024
Response from Yolanda on Apr 1, 2024
Thank you for staying with us Sharon. I am happy to hear you enjoyed your stay. We do hope to welcome you back again soon.

8/10 Good

MICHELLE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough supervision in the pool area. Out of control kids
Stayed 1 night in Mar 2024
Response from Yolanda on Mar 7, 2024
Sorry for the issues your experienced in our pool area. We will do our best to make necessary changes to ensure everyone is being respectful to each other.

4/10 Poor

Jason

Traveled with family
We had a dirty fridge we didn’t use because it wasn’t cleaned. We didn’t complain about anything until the toilet stopped working last night. It was clogged so at breakfast my husband told the front desk. The guy at the counter tried giving him a plunger to fix it. Which is pretty disgusting if you ask me. My husband told him no because we were at breakfast. He said he’d send up maintenance but no one ever came. Our youngest forgot she couldn’t flush while we were taking things to the car and packing. So there was no way to flush that. The whole room stunk like crap. Pretty ridiculous, you’d think they’d want to get that fixed as soon as possible. We left at 11:30 am. So they had from 7am until then to fix it for us. Wouldn’t recommend to stay here.
Stayed 1 night in Feb 2024
Response from Yolanda on Feb 20, 2024
I am so sorry to hear of your negative experience. I will be sure to follow up with my team to find out what went wrong. The things you experienced are not common issues, my team usually is very good about fixing concerns of our guests. It seems they missed the mark this time. I am very sorry for that. If I can help any further please feel free to contact me.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Yolanda on Apr 1, 2024
Thank you for staying with us Andrew. We appreciate your feedback and hope to welcome you back again soon!

10/10 Excellent

Whitney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Yolanda on Feb 1, 2024
Thank you for staying with us and for sharing your feedback. We hope to welcome you back again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Yolanda on Feb 1, 2024
Thanks for staying with us and for sharing your feedback. We hope to see you again soon!

8/10 Good

Michael

Stayed 1 night in Dec 2023
Response from Yolanda on Feb 1, 2024
Thanks for staying with us and sharing your feedback. Hope to see you again soon!

10/10 Excellent

Cheyenne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Yolanda on Feb 1, 2024
Thank you for staying with us Cheyenne. We appreciate your feedback and hope to welcome you back again!

8/10 Good

Isadore, Greenwood

Stayed 1 night in Dec 2023
Response from Yolanda on Feb 1, 2024
Thanks for staying with us! We appreciate the feedback.

10/10 Excellent

Tammy

Stayed 1 night in Dec 2023
Response from Yolanda on Feb 1, 2024
Thank you for staying with us and or sharing your feedback. We hope to welcome you back again soon!

10/10 Excellent

Vicky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room and helpful staff
Stayed 4 nights in Dec 2023
Response from Yolanda on Feb 1, 2024
Thank you for staying with us!

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need better temp control
Room was really hot - it’s winter but we had to put on A/C. Then freezing air blew right on our heads while we slept. Need better temp control
Stayed 2 nights in Dec 2023
Response from Yolanda on Feb 1, 2024
Thank you for staying with us. I am sorry for the issues you incurred during your recent stay. I was sure to pass on your feedback to our maintenance department. I do hope you will visit us again if you are ever back in the area.

10/10 Excellent

Shelby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great time ♥️
Stayed 1 night in Dec 2023
Response from Yolanda on Feb 1, 2024
Thank you for taking the time to share your experience with us. We hope to welcome you back soon!

4/10 Poor

Shane

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Won’t be back
Super loud with kids slamming the doors and running the halls up until 1 in the morning. Bathroom was not very clean
Stayed 1 night in Dec 2023
Response from Yolanda on Dec 11, 2023
We are so sorry for the issues you experienced during your visit. We will be sure to do better with securing the hotel at quiet time. We do have security in place to try and catch any unruliness in our halls. I will be sure to inform housekeeping of the bathroom cleanliness also. I do hope you will give us another chance in the future.

10/10 Excellent

Julie, Munroe Falls

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were friendly and accommodating and this was probably the cleanest, most well-maintained hotel I’ve stayed in for a long time. We didn’t have the chance to use the pool facility but it looked lovely and was very clean.
Stayed 1 night in Nov 2023
Response from Yolanda on Dec 11, 2023
Thank you for choosing to stay with us Julie. We are pleased to hear you enjoyed your visit and we appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Yolanda on Dec 11, 2023
Thank you for your very kind review of our hotel Kenneth. We hope to welcome you back again soon

10/10 Excellent

Kimberly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, the kids loved the pool area. I definitely recommend and will return again...no issues.
Stayed 2 nights in Oct 2023
Response from Yolanda on Oct 30, 2023
Thank you so much for staying with us Kimberly. We appreciate the very kind review. We hope to welcome you and the family back again soon.

8/10 Good

Isadore, Greenwood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property but furniture somewhat dated.
Stayed 1 night in Oct 2023
Response from Yolanda on Oct 30, 2023
Thank you for staying with us Isadore. We appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room was amazing!! The hotel was nice and clean for the most part. The pool/jacuzzi area could have a little cleaner. Also there were a lot of families there with young kids, which isn’t a problem but the kids were running thru the halls at all times of the night. I feel like there needs to be some type of rules in place that requires adult supervision for underage kids. Overall the hotel was nice and I enjoyed my stay. I’m looking forward to my next stay.
Stayed 1 night in Oct 2023
Response from Yolanda on Oct 23, 2023
Thank you so much for choosing to stay with us. We are so excited you enjoyed your visit. We appreciate your feedback and will be sure to make necessary adjustments. We look forward to welcoming you back.

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, property conditions & facilities
The room was spacious and the room was clean even though this an older hotel.
Stayed 1 night in Oct 2023
Response from Yolanda on Oct 23, 2023
Thank you for staying with us and for sharing your feedback.

8/10 Good

Pete

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is nice to find a location where dinning is in a walkable distance and Bass Pro Shop is entertaining
Stayed 1 night in Oct 2023
Response from Yolanda on Oct 23, 2023
Thank you for staying with us and for sharing your feedback. We hope to welcome you back again soon!

10/10 Excellent

Frank

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Yolanda on Oct 26, 2023
Thank you for taking the time to share your review of our hotel. We are so happy you enjoyed your visit and hope to welcome you back again soon.

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Yolanda on Nov 7, 2023
Thank you for staying with us Evea. We appreciate your feedback and hope to welcome you back again soon.

8/10 Good

Kimberly

Stayed 2 nights in Oct 2023
Response from Yolanda on Nov 7, 2023
Thank you for staying with us Kimberly. We appreciate your review and hope to welcome you back soon.

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great start
Stayed 1 night in Oct 2023
Response from Yolanda on Oct 23, 2023
Thank you for staying with us and for sharing your feedback. We hope to welcome you again soon.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location within walking distance of a huge Bass Pro shop. Floor above us had a really heavy footed person jumping around, but quiet otherwise. Staff was super friendly and had great suggestions for local site seeing.
Stayed 1 night in Oct 2023
Response from Yolanda on Oct 23, 2023
Thank you for staying with us Jeffrey, We truly appreciate your business and your feedback also. We do hope to welcome you back again soon.

10/10 Excellent

Josh, West Bend

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Yolanda on Oct 23, 2023
Thank you for staying with us Josh. We appreciate your business and hope to welcome you back again soon

10/10 Excellent

Allen, dubuque

Stayed 1 night in Oct 2023
Response from Yolanda on Oct 30, 2023
Thank you for staying with us Allen. We appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

Ebony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and professional! Hotel very clean!
Stayed 1 night in Sep 2023
Response from Yolanda on Oct 23, 2023
Thank you for staying with us Ebony. We appreciate your business and hope to welcome you back again soon.

8/10 Good

Holly

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice hotel, although we kept having issues with our key and the front desk was a bit rude about it. The room was nice but there was spots that the cleaner missed that we noticed when we got there. The pool was amazing!
Stayed 1 night in Aug 2023
Response from Yolanda on Oct 23, 2023
Thank you for staying with us Holly. I am sorry to hear of the issues you experienced. We hope to welcome you back again the next time you are in need of accommodations.

2/10 Terrible

Tim

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I would not recommend this hotel or travel service to anyone - we had reservations and a confirmation number and traveled all day pulling a trailer aand were very tired! When we arrived, they said our room was sold to somebody else. We were greatly inconvenienced and had to go to a different hotel and can't understand how we had a confirmation number and we even called the hotel just prior and confirm our room was there for two nights and then they sold it out from under us. We are contacting our attorney, will never stay at Radisson property, and will probably cancel our Expedia membership unless we get full retribution as this was egregious, illegal, and very unfair and ruined our vacation. Please advise how you want to remedy this situation- Tim
Stayed 2 nights in Sep 2023
Response from Yolanda on Sep 5, 2023
Tim, I cannot express how sorry I am for what happened to you and your family. I left you a voicemail and look forward to speaking with you to see what I can do to help remedy this terrible situation.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The location was perfect for our trip to the Dunes.
Stayed 2 nights in Sep 2023
Response from Yolanda on Sep 5, 2023
We are so pleased you enjoyed your stay Susan. I do hope you will visit us again the next time you are in the area.

6/10 Okay

Lamesha

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
All the staff was great especially the ladies at the breakfast area Debbie and the front desk was great except the Guy that work in the evening
Stayed 1 night in Aug 2023
Response from Yolanda on Sep 5, 2023
Thank you for staying with us Lamesha. We are so pleased to hear you enjoyed your stay. I will be sure to pass on your compliments to the team. We hope to welcome you back again soon

6/10 Okay

Michelle

Stayed 1 night in Aug 2023
Response from Yolanda on Nov 7, 2023
Thank you for staying with us Michelle. We thank you for your review and hope to welcome you again soon.

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Yolanda on Aug 30, 2023
Thank you for staying with us Denise and for sharing your feedback. We hope to welcome you back again the next time you are in town.

10/10 Excellent

Andrii

Stayed 1 night in Aug 2023
Response from Yolanda on Oct 23, 2023
Thank you for staying with us Andrii! We are so happy you enjoyed your visit and hope to welcome you back again soon.

10/10 Excellent

Khadijah

Stayed 1 night in Aug 2023
Response from Yolanda on Aug 24, 2023
Thank you for staying with us Khadijah. We are so happy to hear you enjoyed your stay. We appreciate the feedback.

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2023
Response from Yolanda on Aug 15, 2023
Thank you for staying with us. I am sorry that you did not have the stay you were expecting. I do hope you will give us another chance.

10/10 Excellent

George

Stayed 1 night in Aug 2023
Response from Yolanda on Sep 5, 2023
Thank you for staying with us and for sharing your feedback George. We hoe to welcome you back if ever in the area again.

8/10 Good

Alana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall we had a good stay but the pool was a bus reason we picked it and it was cold. I asked if it was heated and was told yes and they’d check. Tried the pool again before we left and our kids were shivering. Otherwise the stay was good!
Stayed 2 nights in Aug 2023
Response from Yolanda on Aug 14, 2023
Thank you so much for staying with us Alana. I am sorry about the pool being cold. We did check to be sure it was working properly. We do our best to ensure it is steady at 82 degrees. I do hope this does not deter you from staying with us again.