Ratings based on 64 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Danville, IN

Decent hotel not too far from Dunes

Posted Aug 1, 2014
Overall good experience. Only complaint is that it was too easy to hear people above us walking back and forth in their room late at night. Didn't notice sound from rooms beside us, but they may have been empty. Gas station and Bob Evans right next door.
Comment from Hotel Management
Aug 7, 2014 by Ryan, Hotel Management
Dear Jason, Thank you for your comments! I am glad to hear that your experience with us was good. I am sorry to hear that you experienced some noise issues from guests that were above your room. We look forward to having you back as our guests in the near future! Sincerely, Ryan Graham, CRDE General Manager
5 out of 5
Recommended
for Business Travelers
by kairi from Michigan

Posted May 31, 2014 on Hotels.com
would help alot if staff would know some fast food places what r open late ... people come and go different times so ... and we all get hungry ..
Comment from Hotel Management
Aug 7, 2014 by Ryan, Hotel Management
Thank you for you positive review! I am sorry to hear that our staff was not able to direct you to any fast food restaurants in the area that were open late. We have reseached the local fast food restaurants and have listed for our staff the times for which these are open in order to better assist our guests. I agree, we all get hungry at different times! Thank you very much for staying with us and we hope to see you again soon! Sincerely, Ryan Graham, CRDE General Manager
4 out of 5
Recommended
for Business Travelers
by AYL from Indianapolis

Posted May 25, 2014 on Hotels.com
It is a decent hotel. The signage for the elevator on the second floor is not sufficient. The breakfast room and front lobby seemed to be smaller than other hotels. But the eggs for breakfast were softer and juicier than others. They offer mini waffle maker but I prefer full-sized one. Overall not a bad hotel.
Comment from Hotel Management
Aug 7, 2014 by Ryan, Hotel Management
Thank you verymuch for your review! I am glad to hear that you found our hotel to meet your needs! We are looking at the signage issue that you noted to see what would work best. One possbile solution that we are considereing is painting our elevator doors a different color so that it does not blend with the walls. I am glad to hear that you enjoyed our breakfast! Our breakfast attendant works very hard to ensure that our food offering are fresh and delicious! Thank you again for staying with us and we look forward to having you back as our guest soon! Sincerely, Ryan Graham General Manager
3 out of 5
Recommended
for Overnight Stay Before Destination
by Cindy from Valparaiso

on our way home

Posted May 8, 2014 on Hotels.com
When it says "double bed" that's what it means! Was hoping for Queen beds. The hotel was older and could have used some updates. The shower curtain was disgusting with mold all over the bottom!
Comment from Hotel Management
Jul 12, 2014 by Ryan, Hotel Management
Thank you for your comments! I will be certain to address the shower curtain issue with our housekeeping staff to ensure that these items are brought to our attention so that these items are addressed in a more timely manner before becoming an issue. Again thank you for your comments and for staying with us!
2 out of 5
Recommended
for Personal Event
by Ken from Indiana

Clean it up!

Posted May 6, 2014 on Hotels.com
Friendly staff, however, there were ants in the room. We were upgraded to a Jacuzzi suite, due to no regular king rooms available. The Jacuzzi had a film of who knows what on it, so we didn't use it
Comment from Hotel Management
Jul 12, 2014 by Ryan, Hotel Management
Thank you for your comments. I am glad to hear that you found our staff to be friendly! I am sorry to hear though that you encountered ants in your room and that the jacuzzi tub was not up to standard in regards to its cleanliness. I will be certain to address these concerns with our housekeeping and maintenance staff to ensure we get these issues taken care of immediately. Ensuring we have the best room available is my priority and I ensure you this will not happen again in the future. Again, thank you very much for your feedback.
2 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Apr 24, 2014 on Hotels.com
Comment from Hotel Management
Jul 5, 2014 by Ryan, Hotel Management
Dear Traveler, I am sorry to see that you felt our hotel was not up to your standards as you had rated us a two of five stars. As the stay did not meet your expectations, it did not meet ours. We will continue to work on improving our product to ensure the next time you stay with us it will meet your needs. We look forward to having you back as our guest in the near future!
1 out of 5
Recommended
for Business Travelers
by phyllis from Indianapolis

Dirty

Posted Jan 31, 2014 on Hotels.com
I felt like the hotel was dirty. The hotub was disgusting.
Comment from Hotel Management
Apr 19, 2014 by Ryan, Hotel Management
Dear Phylis, I want to thank you for taking time to comment on your recent stay at our hotel and apologize for the issue you encountered with your room cleanliness. As both a hotelier and frequent traveler I fully understand the importance of a clean and well maintained hotel. I want to ensure you that my staff and I are working vigorously to ensure that the hotel meets our guests' expectations in all areas of the operation. We have recently added additional staff and have conducted training with our associates to ensure that our guests expectations are met each and every time they come to the hotel. Again, I want to apologize for the issue you encountered and thank you for your time and feedback! We hope to have the opportunity to have you back as our guest in the future to demonstrate our commitment to your satisfaction.
5 out of 5
Recommended
by A verified traveler

Pleasant Stay

Posted Jan 21, 2014 on Hotels.com
Pleasant Stay. Will stay again when we are back for a Valpo game.
Comment from Hotel Management
Jun 7, 2014 by Ryan, Hotel Management
Thank you very much for your comments! I am pleased to hear that your stay with us was enjoyable! We look forward to having you back as our guest in the near future! Thank you very much for staying with us at the Fairfield Inn and Suites Valparaiso!
4 out of 5
Recommended
for Families
by A verified traveler

Everything was fine except...

Posted Jan 7, 2014 on Hotels.com
Good service, clean and nice breakfast. Only problem was that the walls were lacking sound proofing and we had noisy neighbors. The attendant did ask them to quiet down and I was able to go to sleep.
Comment from Hotel Management
Jun 7, 2014 by Ryan, Hotel Management
Thank you very much for your comments regarding our hotel. I am glad to hear that your found our service to be good and that you enjoyed our breakfast. I am sorry to hear about the noise issues that you encountered and apologize for the inconvenience. I am glad though to hear that our staff quickly addressed the problem for you. Thank you again for your comments and for staying with us! We look forward to having you as our guest in the near future!
5 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Jan 7, 2014 on Hotels.com
Comment from Hotel Management
Jun 7, 2014 by Ryan, Hotel Management
Thank you very much for your excellent rating of our hotel and services! We look forward to having you back as our guest in the near future! Thank you for choosing to stay at the Fairfield inn and Suites Valparaiso!