Ratings based on 345 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Utah/ TX

Nice, elegant, quiet hotel close to great shopping

Posted Mar 19, 2015
Pros: It's QUIET & relaxing, fresh/elegant decor, great bathrooms. LOVE the pool/poolside cocktails, LOVE the spa & always visit, restaurant yummy
Cons: I'd love to have the choice of a very feathery pillow. Pillows and mattresses are great in all the rooms, but would love one extra soft squishy pillow
Location: It's close to both La Cantera and the Rim shopping/restaurant centers and the Palladium (marvelous movie theater). RIGHT by Six Flags amusement park.
Great pool, amazing spa, beautiful room, cozy restaurant/bar. We love this hotel and have stayed half a dozen times. It's a getaway that's beautiful, refreshing, restful, and quiet. It's secluded enough to provide a quiet atmosphere and it's close to shopping, restaurants, and entertainment. Though I HIGHLY recommend staying and enjoying the hotel. The pool is stunning with great drinks and pub food served poolside, the spa is beautiful and has very skilled staff, gorgeous patio for dining in your spa robe between treatments, champagne, etc. The restaurant on the property serves yummy food and great cocktails. It has great ambience for dinner or lounging, a fabulous patio to enjoy the amazing weather, and serves fabulous room service as well. It's close to the Rim with restaurants, shopping, and the Palladium (marvelous movie theater) and close just as well to La Cantera shopping and restaurants. You're right by Six Flags - but we've never been disturbed by the noise or traffic from the amusement park.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom EP

Nice and quiet

Posted Feb 25, 2015
Pleasant stay. Comfortable and elegant rooms. Loved the bathroom! Customer care.... Room for improvement. Staff seemed careless, uninterested. This was our second stay and service was the same on both occasions. The beautiful room made up for the staff's flaws :)
5 out of 5
Recommended
for Everyone
by A verified travelerfrom houston

Girls Weekend

Posted Feb 6, 2015
Relaxing, fun, food was excellent, Spa was excellent, staff friendly and room was wonderful
5 out of 5
Recommended
for Everyone
by A verified travelerfrom cedar park,tx

Beautiful facility ,helpful staff, nice location

Posted Jan 21, 2015
Pros: Beautiful facility
Cons: Water flow in sink
Location: Good location ,easy access to fun activities and restaurants
Everything was great except the light switches in the room were confusing and very low volume of water flow at sink, otherwise a very nice experience
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio Texas

awesome staff

Posted Jan 12, 2015
we were on a romantic getaway but had to bring our toddler when the staff found out they sent us complimentary milk cookies and champagne to the room.everything about our stay was exceptional
5 out of 5
Recommended
for Everyone
by A verified travelerfrom t

A+

Posted Jan 11, 2015
Great hotel, enjoyed our stay...will be returning soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom F

Awesome experience from beginning to end!

Posted Jan 2, 2015
Perfect weekend getaway! The hotel is inside a village. Shops, bars, restaurants everywhere. Staff is outstanding and the rooms feel like never having left home.
3 out of 5
by A verified travelerfrom Texas

beautiful property but......

Posted Dec 29, 2014
Pros: pretty
Cons: service above all
Location: great shopping and dining
I have stayed here several times- beautiful building but is not up to what it should be cell phone service very very minimal front desk overwhelmed bellman very very slow room service coffee not even hot very small sink area no bathtub the beauty of the hotel does not match the service
5 out of 5
Recommended
for Families
by elizabethfrom Brighton, England

If all hotels were this good...

Posted Dec 29, 2014 on Hotels.com
Stayed over Christmas 2014 and as you can see I have absolutely no complaints if only all hotels were this good
5 out of 5
Recommended
for Families
by Steffani

This traveler left a rating score only Posted Dec 28, 2014 on Hotels.com