All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Wonderful warm welcome, much appreciated after a long and challenging day. Everything you need from a decent hotel, clean, fresh and spacious
Katherine
Stayed 1 night in Jan 2024
Response from Katherine on Feb 1, 2024
Thanks Katherine, so glad you enjoyed your time with us.Safe travels - we hope to welcome you again at Gateway Hotel by Nightcap Plus.RegardsKatherineVenue Manager
10/10 Excellent
Colin
Jan 14, 2024
Location to the Ferry excellent parking facilities included at no extra cost. Simple easy walk to the main shopping strip Recommended
Colin
Stayed 1 night in Jan 2024
Response from Katherine on Jan 15, 2024
Thanks Colin, I'm glad our venue was convenient to your needs.We hope to see you again at Gateway Hotel by Nightcap Plus.RegardsKatherineVenue Manager
Great stay, able to extend at the last minute. All staff were super helpful and accommodating. Room service was great with no delivery fee, desserts were amazing except were slightly different when ordered again? Disappointed no water or lemon lime bitters on the room service menu.
Claire
Stayed 1 night in Jan 2024
Response from Katherine on Jan 15, 2024
Thank you for your review and feedback Claire, it is greatly appreciated.I'm so glad you enjoyed your time with us.Apologies that water or lemon lime bitters was not available on the room service menu - we do stock these, so I will double check the ordering system and update it with these items.Safe travels and we hope to see you again.RegardsKatherineVenue Manager
Good location for ferry terminal arrival/terminal; bad check-in experience with reception staff
Sidi
Stayed 1 night in Jan 2024
Response from Katherine on Jan 12, 2024
Thanks Sidi, your feedback is appreciated.I'm sorry your check in experience was not as expected - I am happy to discuss further if you can advise what happened?I'm glad you enjoyed our location and we wish you well for future travels.RegardsKatherineVenue Manager
The parking area is always full and several cars were not parked properly, ie. Parking over the designated lines.
Reynold
Stayed 7 nights in Dec 2023
Response from Katherine on Jan 3, 2024
Thank you for your review and feedback, Reynold.Some of our parking spaces are a bit tight, however our newly updated second car park is much better for this issue.I'm glad you had a comfortable stay otherwise.RegardsKatherineVenue Manager
We stayed here for 1 night after disembarking from the Spirit of Tasmania. Staff were very friendly, special mention to the lady working in the bistro. Only complaint was a dripping shower.
Sally-Ann
Response from Katherine on Jan 3, 2024
Thanks Sally-Ann, it is great to know you enjoyed your stay with us.Safe travels, and we hope to see you again.RegardsKatherineVenue Manager
This hotel is located in center of Devonport. There are many shops nearby so it is very convenient. Also receptionists (check-in/ checkout) were really nice and friendly.
I will definitely comeback in the future with Tasmania trip. Thank you so much.
Maki
Stayed 1 night in Dec 2023
Response from Katherine on Dec 22, 2023
Thanks Maki, your lovely review is much appreciated.We look forward to seeing you again.RegardsKatherine
10/10 Excellent
Debra
Dec 1, 2023
Debra
Stayed 1 night in Nov 2023
Response from Katherine on Dec 22, 2023
Thanks Debra.Safe travels and we hope to see you again.RegardsKatherine
8/10 Good
Leena
Nov 25, 2023
Leena
Stayed 1 night in Nov 2023
Response from Katherine on Dec 17, 2023
Thank you Leena - safe travels and we hope to see you again.
Room was great, modern and comfortable. Restaurant food was better than most top restaurants a highlight of our trip. Great that there was an on-site gym. Most notable was the service from Assist Venue Manager Karen. Well done and thank you!
Kristy
Stayed 4 nights in Nov 2023
Response from Trudy - Assistant Manager on Dec 1, 2023
Good Afternoon KristyThank you for your kind words, I will certainly pass this on for you, we are very proud of what we have to offer and are so glad you enjoyed your staywarmest regards
8/10 Good
Yvonne
Nov 18, 2023
Yvonne
Stayed 1 night in Nov 2023
Response from Trudy - Assistant Manager on Dec 1, 2023
Thank you for choosing to stay at the Gateway Hotel
Only issue was limited amount of parking spaces available for hotel guests.
Alan
Stayed 1 night in Nov 2023
Response from Trudy - Assistant Manager on Nov 7, 2023
Good Morning AlanThank you for your feedbackAs you may have noticed we are currently having one of our carparks renovated, we are sorry this has caused some difficulty with parking, however this will ensure that all our guests will be accommodated when it comes to being able to park and all veicles will be safe and secureThank you for choosing to stay at the Gateway Hotel and we do hope to see you againwarm regards
Loved the location, very close to town and within walking distance to most major attractions and facilities. Downside: the building looks old and tired.
Down Down side: the corridors smell of cigarette smoke.
Jill and Alex
Stayed 2 nights in Sep 2023
Response from Glorianne on Oct 14, 2023
Hi Jill and Alex,We thank you for taking the time to provide feedback for us.We will take your comments on board and endeavour to improve wherever possible.
Sherri at Reception was pleasant and allowed us to check-in earlier as we were desperately tired - very much appreciated.
LUKE
Stayed 1 night in Aug 2023
Response from Trudy Assistant Manager on Sep 6, 2023
Good Afternoon LukeThank you for your great feedback - we will pass this on to Sherri for you, she does do a great job.Thank you for choosing to stay at the Gateway Hotel and we hope to have the pleasure againwarmest regards
10/10 Excellent
Stuart
Aug 8, 2023
Stuart
Stayed 1 night in Aug 2023
Response from Katherine on Aug 9, 2023
Thank you for your review Stuart, we hope to see you again at Gateway Hotel by Nightcap Plus.RegardsKatherine
Staff were wet good. Shower was a bit of challenge to maintain constant temperature and to keep water splashing into bathroom floor area. Needing to use one of the towels to mop up.
Very convenient USB ports at desk and bedside table.
John
Stayed 2 nights in Aug 2023
Response from Trudy Assistant Manager on Aug 8, 2023
Good Morning JohnThank you for you lovely review and for choosing to stay at the Gateway Hotel and we hope to see you again
6/10 Okay
KAREN
Aug 3, 2023
Liked: Cleanliness
Noisy
Hotel is frequented by trades persons who leave their rooms early and they make a lot of noise doing so.
Conveniently located, BWS is right next door.
Nice bed
KAREN
Stayed 1 night in Jul 2023
Response from Katherine on Aug 4, 2023
Thank you for your review Karen.It's great to know you had a comfortable stay and were able to make the most of our location.Safe travels, we hope to see you again at Gateway Hotel by Nightcap Plus.RegardsKatherine
Response from Trudy Assistant Manager on Jul 24, 2023
Good Morning KyreeWe appreciate you taking the time to rate and write a lovely review about your experience of staying with us recently. Thank you for the wonderful comments. Look forward to welcoming you again on your next visit