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Reviews of Gateway Hotel by Nightcap Plus

4 out of 5
Gateway Hotel by Nightcap Plus
16 Fenton Street, Devonport, TAS

Reviews

8.6

Excellent

Rating 10 - Excellent. 468 out of 1001 reviews" "
Rating 8 - Good. 395 out of 1001 reviews" "
Rating 6 - Okay. 98 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 5 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammad Omer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and modern rooms
Stayed 2 nights in Mar 2024
Response from Katherine on Apr 9, 2024
Thanks Mohammad!

10/10 Excellent

Simona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Katherine on Mar 21, 2024
Thanks so much Simona.Safe travels.

8/10 Good

Sopheia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location for easy access to shops etc
Stayed 2 nights in Feb 2024
Response from Katherine on Feb 19, 2024
Thank you for your review and feedback, Sopheia.Safe travels, we hope to welcome you again.RegardsKatherine Venue Manager

8/10 Good

Jen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, fantastic location and restaurant was lovely
Stayed 1 night in Feb 2024
Response from Katherine on Feb 8, 2024
Thanks Jen, so glad you enjoyed your time here.Safe travels.RegardsKatherineVenue Manager

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds!
Stayed 2 nights in Jan 2024
Response from Katherine on Feb 8, 2024
Thanks Michael, it's great to know you had a comfortable stay.RegardsKatherineVenue Manager

10/10 Excellent

CRAIG

Stayed 1 night in Jan 2024
Response from Katherine on Mar 21, 2024
Thanks Craig, we hope to see you again soon.

10/10 Excellent

Katherine, Ely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful warm welcome, much appreciated after a long and challenging day. Everything you need from a decent hotel, clean, fresh and spacious
Stayed 1 night in Jan 2024
Response from Katherine on Feb 1, 2024
Thanks Katherine, so glad you enjoyed your time with us.Safe travels - we hope to welcome you again at Gateway Hotel by Nightcap Plus.RegardsKatherineVenue Manager

10/10 Excellent

Colin

Location to the Ferry excellent parking facilities included at no extra cost. Simple easy walk to the main shopping strip Recommended
Stayed 1 night in Jan 2024
Response from Katherine on Jan 15, 2024
Thanks Colin, I'm glad our venue was convenient to your needs.We hope to see you again at Gateway Hotel by Nightcap Plus.RegardsKatherineVenue Manager

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Yummy desserts and great service
Great stay, able to extend at the last minute. All staff were super helpful and accommodating. Room service was great with no delivery fee, desserts were amazing except were slightly different when ordered again? Disappointed no water or lemon lime bitters on the room service menu.
Stayed 1 night in Jan 2024
Response from Katherine on Jan 15, 2024
Thank you for your review and feedback Claire, it is greatly appreciated.I'm so glad you enjoyed your time with us.Apologies that water or lemon lime bitters was not available on the room service menu - we do stock these, so I will double check the ordering system and update it with these items.Safe travels and we hope to see you again.RegardsKatherineVenue Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Just a little dated, but lovely and clean.
Stayed 1 night in Jan 2024
Response from Katherine on Jan 15, 2024
Thanks Karen, your feedback is appreciated.Glad you enjoyed your stay.RegardsKatherineVenue Manager

4/10 Poor

Sidi

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Good location for ferry terminal arrival/terminal; bad check-in experience with reception staff
Stayed 1 night in Jan 2024
Response from Katherine on Jan 12, 2024
Thanks Sidi, your feedback is appreciated.I'm sorry your check in experience was not as expected - I am happy to discuss further if you can advise what happened?I'm glad you enjoyed our location and we wish you well for future travels.RegardsKatherineVenue Manager

10/10 Excellent

Philippa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Katherine on Jan 12, 2024
Thanks Philippa, I'm glad you had an enjoyable stay.We hope to see you again at Gateway Hotel by Nightcap Plus.RegardsKatherineVenue Manager

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Katherine on Jan 12, 2024
Thank so much Cheryl, your review is greatly appreciated.Safe travels - we hope to welcome you again soon.RegardsKatherineVenue Manager

10/10 Excellent

sharni

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Katherine on Feb 8, 2024
Thanks Sharni.

8/10 Good

Mo Lin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Katherine on Feb 1, 2024
Thanks Mo Lin.RegardsKatherine Venue Manager

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Katherine on Jan 3, 2024
Thanks Dylan, I'm glad you enjoyed your stay.See you again soon.RegardsKatherineVenue Manager

10/10 Excellent

YI-LIN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean and friendly staff. Walkable distance to Devonport CBD.
Stayed 6 nights in Dec 2023
Response from Katherine on Jan 3, 2024
Thanks Yi-Lin - your feedback is greatly appreciated and it is lovely to know you enjoyed your stay.RegardsKatherineVenue Manager

10/10 Excellent

Reynold, Preston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking area is always full and several cars were not parked properly, ie. Parking over the designated lines.
Stayed 7 nights in Dec 2023
Response from Katherine on Jan 3, 2024
Thank you for your review and feedback, Reynold.Some of our parking spaces are a bit tight, however our newly updated second car park is much better for this issue.I'm glad you had a comfortable stay otherwise.RegardsKatherineVenue Manager

10/10 Excellent

Sally-Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 1 night after disembarking from the Spirit of Tasmania. Staff were very friendly, special mention to the lady working in the bistro. Only complaint was a dripping shower.
Response from Katherine on Jan 3, 2024
Thanks Sally-Ann, it is great to know you enjoyed your stay with us.Safe travels, and we hope to see you again.RegardsKatherineVenue Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad room bed was probably a bit too soft but no complaints.
Stayed 1 night in Dec 2023
Response from Katherine on Dec 22, 2023
Thanks David, your feedback is greatly appreciated.Have a great Christmas and we hope to welcome you again soon.RegardsKatherine

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Katherine on Dec 19, 2023
Thanks Jennifer.Enjoy your travels and we hope to see you again.RegardsKatherine

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Katherine on Dec 17, 2023
Thanks Paula, glad you enjoyed your time with us.

10/10 Excellent

Maki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is located in center of Devonport. There are many shops nearby so it is very convenient. Also receptionists (check-in/ checkout) were really nice and friendly. I will definitely comeback in the future with Tasmania trip. Thank you so much.
Stayed 1 night in Dec 2023
Response from Katherine on Dec 22, 2023
Thanks Maki, your lovely review is much appreciated.We look forward to seeing you again.RegardsKatherine

10/10 Excellent

Debra

Stayed 1 night in Nov 2023
Response from Katherine on Dec 22, 2023
Thanks Debra.Safe travels and we hope to see you again.RegardsKatherine

8/10 Good

Leena

Stayed 1 night in Nov 2023
Response from Katherine on Dec 17, 2023
Thank you Leena - safe travels and we hope to see you again.

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 1 night in Nov 2023
Response from Trudy - Assistant Manager on Dec 1, 2023
Good Afternoon DarylThank you for choosing to stay at the Gateway Hotel and we hope to have the pleasure againwarm regards

10/10 Excellent

Kristy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was great, modern and comfortable. Restaurant food was better than most top restaurants a highlight of our trip. Great that there was an on-site gym. Most notable was the service from Assist Venue Manager Karen. Well done and thank you!
Stayed 4 nights in Nov 2023
Response from Trudy - Assistant Manager on Dec 1, 2023
Good Afternoon KristyThank you for your kind words, I will certainly pass this on for you, we are very proud of what we have to offer and are so glad you enjoyed your staywarmest regards

8/10 Good

Yvonne

Stayed 1 night in Nov 2023
Response from Trudy - Assistant Manager on Dec 1, 2023
Thank you for choosing to stay at the Gateway Hotel

8/10 Good

Gary, Kingswood

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Trudy - Assistant Manager on Dec 1, 2023
Thank you for choosing to stay here with us at the Gateway Hotelregards

8/10 Good

Bevan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, quiet and convenient.
Stayed 1 night in Nov 2023
Response from Trudy - Assistant Manager on Dec 1, 2023
Hi BevanThank you for great review, we hope to have the pleasure again sometimewarm regards

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was limited amount of parking spaces available for hotel guests.
Stayed 1 night in Nov 2023
Response from Trudy - Assistant Manager on Nov 7, 2023
Good Morning AlanThank you for your feedbackAs you may have noticed we are currently having one of our carparks renovated, we are sorry this has caused some difficulty with parking, however this will ensure that all our guests will be accommodated when it comes to being able to park and all veicles will be safe and secureThank you for choosing to stay at the Gateway Hotel and we do hope to see you againwarm regards

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Cool as
Stayed 1 night in Oct 2023
Response from Katherine on Oct 19, 2023
Thanks Adam, glad you enjoyed your stay!We hope to see you again at Gateway Hotel by Nightcap Plus.RegardsKatherine

10/10 Excellent

Manuel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a great stay.
Stayed 1 night in Oct 2023
Response from Katherine on Oct 19, 2023
Thanks Manuel - safe travels.RegardsKatherine

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with the service, room was very nice. Bed super comfortable.
Stayed 1 night in Oct 2023
Response from Glorianne on Oct 15, 2023
Thank you so much for your wonderful, positive feedback!We hope to see you again here at Gateway Nightcap Plus.Warm regards,GlorianneReception

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, even offered to upgrade us when some noisy kids were booting our door in.
Stayed 2 nights in Oct 2023
Response from Glorianne on Oct 14, 2023
Hi Kristi,Thank you so much for your feedback and kind comments!We hope to see you again here at Gateway Nightcap Plus.

8/10 Good

Jill and Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, very close to town and within walking distance to most major attractions and facilities. Downside: the building looks old and tired. Down Down side: the corridors smell of cigarette smoke.
Stayed 2 nights in Sep 2023
Response from Glorianne on Oct 14, 2023
Hi Jill and Alex,We thank you for taking the time to provide feedback for us.We will take your comments on board and endeavour to improve wherever possible.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Trudy Assistant Manager on Oct 9, 2023
Good Morning BrianThank you for your kind rating and we hope to see you again

8/10 Good

Karen

Liked: Cleanliness, staff & service
Friendly staff, comfortable and relaxing, just perfect for a work stay.
Stayed 1 night in Oct 2023
Response from Trudy Assistant Manager on Oct 6, 2023
Good Afternoon KarenThank you for your kind words, and for choosing to stay here with us at the Gateway Hotel.We hope to have the pleasure again

10/10 Excellent

Alicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful.
Stayed 1 night in Oct 2023
Response from Trudy Assistant Manager on Oct 2, 2023
Good Morning AliciaThank you for choosing to stay at the Gateway Hotel, we are so glad you enjoyed your stay and we hope to have the pleasure again

10/10 Excellent

Janice

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy parking, clean room and a wonderful breakfast each morning….. perfect.
Response from Glorianne on Sep 30, 2023
Hi Janice,Thanks so much for your positive , kind comments.Hope to see you again!Best regards,GlorianneReception

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious rooms. Lovely staff. Only downfall was no air con in the second bedroom which made it hot
Stayed 1 night in Sep 2023
Response from Glorianne on Sep 30, 2023
Thankyou, Rachel for your review. We're so glad you enjoyed your stay and hope to see you again.Best regards,GlorianneReception

8/10 Good

Richard

Stayed 1 night in Sep 2023
Response from Jacinta on Oct 25, 2023
Thank you for your review

8/10 Good

Gerald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was a great overnight stay before boarding the Spirit of Tasmania
Stayed 1 night in Sep 2023
Response from Trudy Assistant Manager on Sep 28, 2023
Thankyou for your kind words and we hope to have the pleasure again

8/10 Good

Anna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat rooms, convenient location, and friendly staff.
Stayed 4 nights in Sep 2023
Response from Jacinta on Sep 13, 2023
Hi Anna, thank you for taking the time to review your stay with us. We are glad you enjoyed everything and hope to see you again soon.

8/10 Good

Sharon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in the centre of Devonport CBD
Stayed 1 night in Sep 2023
Response from Jacinta on Sep 13, 2023
Hi Sharon, thank you for taking the time to review your stay with us. We are glad you enjoyed our location and hope to see you again soon.

10/10 Excellent

LUKE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sherri at Reception was pleasant and allowed us to check-in earlier as we were desperately tired - very much appreciated.
Stayed 1 night in Aug 2023
Response from Trudy Assistant Manager on Sep 6, 2023
Good Afternoon LukeThank you for your great feedback - we will pass this on to Sherri for you, she does do a great job.Thank you for choosing to stay at the Gateway Hotel and we hope to have the pleasure againwarmest regards

10/10 Excellent

Stuart

Stayed 1 night in Aug 2023
Response from Katherine on Aug 9, 2023
Thank you for your review Stuart, we hope to see you again at Gateway Hotel by Nightcap Plus.RegardsKatherine

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were wet good. Shower was a bit of challenge to maintain constant temperature and to keep water splashing into bathroom floor area. Needing to use one of the towels to mop up. Very convenient USB ports at desk and bedside table.
Stayed 2 nights in Aug 2023
Response from Trudy Assistant Manager on Aug 8, 2023
Good Morning JohnThank you for you lovely review and for choosing to stay at the Gateway Hotel and we hope to see you again

6/10 Okay

KAREN

Liked: Cleanliness
Noisy
Hotel is frequented by trades persons who leave their rooms early and they make a lot of noise doing so. Conveniently located, BWS is right next door. Nice bed
Stayed 1 night in Jul 2023
Response from Katherine on Aug 4, 2023
Thank you for your review Karen.It's great to know you had a comfortable stay and were able to make the most of our location.Safe travels, we hope to see you again at Gateway Hotel by Nightcap Plus.RegardsKatherine

10/10 Excellent

Kyree

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Trudy Assistant Manager on Jul 24, 2023
Good Morning KyreeWe appreciate you taking the time to rate and write a lovely review about your experience of staying with us recently. Thank you for the wonderful comments. Look forward to welcoming you again on your next visit