Ratings based on 397 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Not worth the big money

Posted Jul 16, 2014
So I got the Jr executive suite, payed over 200 for a room that the sofa had stains, the walls had holes from iteams that were hung there before like a towel holder and was never put back. Electrical plates covering holes to big for the plate used. The shower had a big dark space where the soap dish once was. It's horrible for being a Hiltton Name!
3 out of 5
for Everyone
by A verified traveler from San Diego, California

Great Hotel!!!!

Posted Jul 8, 2014
Pros: The beds and the facilities.... beds were great!
Cons: The t.v. programs sucked!!! It was the worse thing in the hotel...I don't watch much t.v., It didn't work most of the time...the whole t.v.
Location: Everything that I needed was close by, a nice mall, movies theater and other nice places to go.
Everything was fine, except for the fact that the room took quite a while to get ready....after that It was great! The amenities and the staff were excellent, and the room was heavenly!
5 out of 5
for Everyone
by Francisco from Houston

Nice location, good sevice

Posted Jun 15, 2014
It was a home away from home, and staff was always there to make you fell at home
4 out of 5
by Sal from SF Bay area

clean and comfortable

Posted May 28, 2014
Pros: clean, close to our event.
Cons: ice in the ice machines. Service desk staffed with more informed staff concerning their location, malls, universities, amusement parks, ect.
Location: we were there for a university graduation.
Hard to find. behind streets that curve and renamed. no ice in ice machines. service desk was not helpful but I think that they were trying to steer us to the computers available for answers. Not convenient for us old people. Elevator was very inconvenient. Great place for one night. Clean.
3 out of 5
by A verified traveler

OK Hotel

Posted May 27, 2014
Not worth of my money. Most of the appliances at the room were too old. AC kept making noise all night.
4 out of 5
for Everyone
by A verified traveler

Doubletree Inn-Norwalk

Posted May 26, 2014
Pros: See above comments
Cons: Include a hair covering instead of having to call for one
Location: Convienient location. Several restaurants nearby.
Hotel was easy to easy to access off of the freeway. Check-in was smooth and flawless. Hotel staff was pleasant and courteous. Room was clean and comfortable. We ate in the onsite restaurant. Once again the staff was excellent in their attention to us. Food was very good. I would definitely stay here in the future
2 out of 5
by Gilda from SAC,CA

Hotel near church for aunt funeral

Posted May 13, 2014
Disappointed at quality of room especially for price. Have stayed at other Doubletree hotel and most are great. Had to wait for 3pm check till 4:30 because room wasn't ready. Room was old, musty, bed linens were not totally clean(had strange smells) and 2 water bottles in room were charged $3/bottle to me. Refrigerator was requested for insulin (have never been charged for medicines) and they charged me $10/day and it didn't arrive until midnight. My stay was disappointing and I don't recommend it. Also the tiny pool only was 3-4ft deep and only 4 chairs and one table was there.
5 out of 5
for Everyone
by Joanne from San Diego, Ca

Nice clean hotel.

Posted Apr 21, 2014
Pros: The staff and the cleanliness.
Cons: Nothing.
Location: I was visiting a friend so wasn't concerned about entertainment. But it is not far from Disney Land and all the fun Southern California L.A. things.
This is a nice hotel. Only one negative experience which they turned into a positive. I returned one evening late after being away all day and my room had not been made up. I had not put any sign on the door to pass me up. So I complained at the desk and they sent someone to rectify the situation and gave me a voucher for the restaurant. I had a very lovely appetizer and drink for free. They knocked themselves out apologizing. I am a fan. The staff was great. . I
5 out of 5
for Everyone
by md from bakersfield

Love it!

Posted Apr 13, 2014
Staff was friendly, hotel was clean overall great experience.
5 out of 5
for Everyone
by monica from san jose

Great hotel in Norwalk

Posted Apr 8, 2014
Pros: Cleanliness and location
Great spot. Near restaurants and movie theaters including IMAX. Super clean. Great central location. Visit family that live in Downey and Whittier.