Terrace/patio

Reviews of DoubleTree by Hilton Los Angeles - Norwalk

4 out of 5
DoubleTree by Hilton Los Angeles - Norwalk
13111 Sycamore Drive, Norwalk, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 478 out of 1001 reviews" "
Rating 8 - Good. 244 out of 1001 reviews" "
Rating 6 - Okay. 132 out of 1001 reviews" "
Rating 4 - Poor. 65 out of 1001 reviews" "
Rating 2 - Terrible. 82 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Anders

Liked: Cleanliness, staff & service, property conditions & facilities
A nice low key place to stay for a weekend
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Anders, it's great to hear you had a nice weekend at the DoubleTree by Hilton Los Angeles-Norwalk. We strive to offer a calm and comfortable environment for our guests. Your feedback is appreciated and we look forward to welcoming you back for another visit.

10/10 Excellent

Ju-Ting

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and decent hotel in the area
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Ju-Ting, it's wonderful to hear you found the DoubleTree by Hilton Los Angeles-Norwalk to be well-kept and fitting for your needs. Thank you for choosing us, we value your feedback and look forward to the opportunity of welcoming you back.

8/10 Good

Youngah, Temecula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable. Lobby is little dark.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 25, 2024
Youngah, thank you for choosing the DoubleTree by Hilton Los Angeles-Norwalk. We're thrilled you found comfort during your stay. We appreciate your note about the lobby lighting and will certainly consider this for future improvements. We hope to welcome you back soon!

8/10 Good

Ashley

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Ashley, thank you for leaving a rating. At the DoubleTree by Hilton Los Angeles-Norwalk, our aim is to provide a wonderful experience worthy of a 5-star rating. We would appreciate if you could share more details about your visit so we can work towards a perfect stay next time. We look forward to hosting you again.

4/10 Poor

Ivan

Liked: Cleanliness
Disliked: Staff & service, amenities
Rude person at check in, couldn’t sleep, too noisy all night if your room is facing the 5 freeway. Every time another room closes the door all walls shake.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Ivan, it's regrettable to hear about your recent experience. Please accept our apologies for any disruption during your stay caused by outside noise and for any discomfort you felt from other guests' ingress and egress. We would also like to extend our apologies for the encounters at check-in. Our aim is to provide a smooth and pleasant experience for all our guests. Constructive feedback like yours is truly valued and will be shared with the concerned team members. We would appreciate another chance to serve you better in the future.

10/10 Excellent

Michelle

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Michelle, we're thrilled to hear about your fantastic experience at DoubleTree by Hilton Los Angeles-Norwalk. It's satisfying to know you enjoyed your time with us. Should your future travels bring you back, we look forward to welcoming you once more. Safe travels!

10/10 Excellent

Jasmin

Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Jasmin, it's truly wonderful to see a perfect score for DoubleTree by Hilton Los Angeles-Norwalk! We're thrilled that your stay with us met your expectations and hope to welcome you back in the future. Thank you very much for your feedback.

8/10 Good

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Jacob, thank you for your words about your stay at DoubleTree by Hilton Los Angeles-Norwalk. It's delightful to know you appreciated our premises. We are ready to provide the same level of comfort to you next time you're in Los Angeles.

4/10 Poor

Maria

Traveled with family
Disliked: Staff & service, property conditions & facilities
The freeway is too close and you could hear everything
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 10, 2024
Maria, we're sorry to read that the noise from the nearby motorway impacted your stay. We understand how essential a quiet environment is, and we recommend for future visits that you request a room on the opposite side of the building, where it's usually quieter. Despite this, we genuinely hope you give us another chance to provide the peace and comfort you deserve.

8/10 Good

Robert, Nutley

Liked: Cleanliness, staff & service, property conditions & facilities
Best location in the relative area with walkable restaurants, theater, and civic center. Friendly staff and good service (front desk, bar, restaurant, and maid). Easy parking. Highway and hallway noise can be a nuisance.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 9, 2024
Robert, thank you for sharing your experience at DoubleTree by Hilton Los Angeles-Norwalk. We're thrilled you appreciated our prime location and the outstanding service from our team members. We also note your concerns about some ambient noise and assure you that we are continually working to improve comfort levels for our guests. We look forward to welcoming you back in the future.

6/10 Okay

Rafael

Traveled with family
I didn’t like that the room said non smoking and I found cigarette ashes.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Rafael, we regret to hear about the inconsistencies relating to our non-smoking policy. Please rest assured, we take such matters very seriously and our housekeeping team will ensure we adhere strictly to our cleaning standards. We hope you will give us an opportunity to better serve your lodging needs in the future.

10/10 Excellent

Cynthia

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 20, 2024
Cynthia, it's wonderful to hear that you had an excellent stay at DoubleTree by Hilton Los Angeles-Norwalk. Our team thanks you for your perfect score. We hope to have another opportunity to welcome you back in the near future.

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Thank you for taking the time to share your review with us, Carmen!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to DoubleTree by Hilton Los Angeles-Norwalk. Thank you and have a wonderful day!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had no issues with the hotel. It was clean, I was able to relax, the staff were very friendly. I loved it.
Stayed 5 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
Jennifer, we're thrilled that your stay at DoubleTree by Hilton Los Angeles-Norwalk was so delightful. We appreciate your kind words regarding the cleanliness of our hotel, the calm ambiance, and our friendly team members. We love that you loved it and we're excited for the opportunity to welcome you back in the future.

10/10 Excellent

Sandra, Sunland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a pleasant stay
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 24, 2024
Sandra, we're delighted to hear your stay at DoubleTree by Hilton Los Angeles-Norwalk was enjoyable! We strive to provide a pleasant experience for all guests. Should your travels bring you back to Los Angeles, we'd be more than happy to host you again.

2/10 Terrible

ADRIAN

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
We appreciate you taking the time to share your feedback, Adrian.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 Excellent

Antione

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and easy check in process. Nice and comfortable rooms
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 15, 2024
Antione, your kind words about the expedited check-in experience and pleasant accommodations at DoubleTree by Hilton Los Angeles-Norwalk are greatly appreciated. We're thrilled your stay met your expectations and we look forward to your return in the future.

8/10 Good

Rudy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great and the staff was friendly
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 14, 2024
Rudy, thank you for choosing to stay at DoubleTree by Hilton Los Angeles-Norwalk and for sharing your experiences. We're delighted to hear that you found our location to your liking and our team members friendly. Your satisfaction is our highest priority, and it's wonderful to know we made your stay enjoyable. We look forward to your return visit in the future.

2/10 Terrible

Mirna, N Las Vegas

Disliked: Cleanliness, amenities
Na
Stayed 1 night in Dec 2023
Response from Customer Service on Feb 13, 2024
Mirna, we regret to hear that your experience didn't meet your expectations. We are always eager to improve and we look forward to having another chance to better serve you next time. Thank you and safe travels.

4/10 Poor

Manuel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Convinient, easy access to all freeways. Staff was great Room was dirty, hair everywhere, towels had a smell to them.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 13, 2024
Manuel, it's good to hear that you found our hotel conveniently located and our team members provided great service. However, we're sorry that your experience with cleanliness fell below expectations. We always strive to maintain high standards when it comes to keeping our rooms and amenities fresh and clean. It's clear we missed the mark on this occasion. We appreciate your feedback and will review the areas of concern. Thank you for bringing this to our attention.

10/10 Excellent

Kathleen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is the obvious choice for anyone doing business in the County offices nearby.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
Kathleen, thank you for sharing your experience at the DoubleTree by Hilton Los Angeles-Norwalk. We're pleased that our location served as a significant benefit for your business-related needs. Should your work bring you back in the future, know that our doors are always open to welcome you.

2/10 Terrible

Michael

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was two cockroaches under my sheets
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
Michael, we sincerely regret to hear about your unfortunate situation. We understand the importance of a comfortable and clean stay for all our guests. Immediate action has been taken to address your experience, and steps are being implemented to ensure such incidents do not repeat. We hope you would consider giving us an opportunity to provide a more positive experience in the future.

6/10 Okay

Trymel

Average
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 27, 2024
Thank you for the feedback, Trymel.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

2/10 Terrible

Ana

Disliked: Cleanliness, staff & service, property conditions & facilities
Management needs to be told clients are the most important part of a business
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 24, 2024
Ana, we appreciate your feedback and understand the significance of every guest's experience. We apologize if you felt our priority towards our guests was not up to the mark. At DoubleTree by Hilton Los Angeles-Norwalk, we aim to place guest satisfaction at the forefront of all interactions. We do hope to have a chance to rectify this impression on a future visit.

8/10 Good

Charles

Business traveler
Liked: Cleanliness
The hotel was nice enough...but just seems like it has seen better days...parking lot not very full, hardly anyone staying there and rate was pretty high. Room was nice.
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 22, 2024
Charles, it's great to have your feedback on the DoubleTree by Hilton Los Angeles-Norwalk. We're glad to hear that you found our rooms to be nice. We do understand your observations about the ambiance of our hotel and take this feedback seriously. In response to your comment about our rates and occupancy level, we strive to provide competitive pricing while delivering the finest service. We hope to welcome you back for an even better experience.

4/10 Poor

Mimi

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The fact that this property is listed as a 4 star “upscale” hotel is extremely misleading & false. We had to change our room 3 times, due to either a strong old vacuum smell, mysterious stains on the carpet/walls, & a reddish brown splatter stains (looked like old blood) on the over heading on the window thing. Found curly hair on the last room on the sheets (mine & my husbands hair is naturally straight) but at that point I just gave up. They refused to refund me for the remainder of my stay so I could go somewhere else so we were stuck. This place was so dirty & everything was outdated in terms of appliances/furniture. The pictures posted of this property are a lie. Don’t fall for it like we did.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 21, 2024
Mimi, it is rather unfortunate to hear that your experience did not meet expectations. Please accept our apologies for any inconvenience you may have experienced in relation to room conditions and cleanliness. Indeed, our guests’ satisfaction is paramount and we take all comments seriously to ensure we continuously improve our services. We regret any misinterpretations regarding our image and rating. We believe in transparency and aim to provide accurate pictures and descriptions of our hotel's features. Your feedback is valuable and will be used to assess where improvements can be made. We assure you that any misunderstandings or shortcomings are not reflective of our usual high standards, and we genuinely hope that we can better serve you in the future.

8/10 Good

Roberta

Traveled with family
Liked: Cleanliness
The property was clean quiet and convenient to many locations. The hot tub was closed on day one of our stay and the staff said it was closed for cleaning when we left on day 5 it was still closed 5 days to clean with caution tape and a cones??? The only other negative was coffee was not available till 7am and was 5$ for general coffee. A complementary morning cup of coffee would be nice starting at 5:30 in the morning when some must get up to continue travel, or have business meetings.
Stayed 5 nights in Jan 2024
Response from Customer Service on Jan 22, 2024
Roberta, it's reassuring to know that you found the DoubleTree by Hilton Los Angeles-Norwalk clean, quiet, and conveniently located. We understand your disappointment with the hot tub closure duration and the unavailability of early morning complimentary coffee. Our team members strive to provide the best experience and your feedback is valuable in achieving this. We hope the rest of your stay was pleasant and we look forward to the possibility of welcoming you back.

10/10 Excellent

cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 21, 2024
Thanks for the amazing rating, Cindy!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at DoubleTree by Hilton Los Angeles-Norwalk!

2/10 Terrible

Ana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Had horrible experience with Jonathan manager has no customer service recovery and no apology gif calling me 3 times with in 10 minutes. I will never go to that location. My husband was sick from kidney transplant and was asked to leave
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 23, 2024
Ana, we are truly distressed to read about the circumstances surrounding your recent experience. Providing outstanding service is a top priority and we regret you feel this wasn't reflective in your interaction with a team member. Regarding health issues, we take all such matters seriously and strive to provide an environment that accommodates all our guests. We truly value your feedback and we will take this as an opportunity for improvement.

8/10 Good

Bernardo

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 8, 2024
Bernardo, thank you for rating DoubleTree by Hilton Los Angeles-Norwalk highly. We truly appreciate your feedback and we're thrilled you enjoyed your stay. We hope to see you again in the future!

10/10 Excellent

Sandra, Sunland

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 19, 2024
Sandra, thank you for taking the time to rate DoubleTree by Hilton Los Angeles-Norwalk. We're delighted to see your high rating and unable to express just how much we appreciate it. We hope you'll choose to stay with us again in the future.

10/10 Excellent

Anthony, Bellflower

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and amazing warm cookies upon check-in !
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 17, 2024
Anthony, we're delighted to hear that you appreciated our warm cookies upon check-in at DoubleTree by Hilton Los Angeles-Norwalk. It's also great to know you enjoyed our team members' service. We can't wait to welcome you on your next visit.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was a litte dirty but everything else was great. Would definitely stay there again.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Brittany, it's wonderful to hear you had a great experience at DoubleTree by Hilton Los Angeles-Norwalk and plan on returning. Your feedback about the shower cleanliness has been noted, and our housekeeping team will work to ensure every detail is attended to for your next visit. We certainly can't wait to welcome you back!

10/10 Excellent

PATRICIA

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 5, 2024
Patricia, thank you for your 5-star rating! We couldn't be happier that your stay at DoubleTree by Hilton Los Angeles-Norwalk met your expectations. Our team members strive to create a superb experience for all our guests. We hope your travels bring you back our way soon!

2/10 Terrible

Jihye

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
terrible staff
Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Jihye, we're truly sorry to read that you were less than satisfied with our team members during your stay. We strive to offer the best in hospitality and service, and it's disappointing to hear that we didn't hit the mark on this occasion. Your feedback is important to us and will be significant in inspiring improvements moving forward.

2/10 Terrible

John, Cupertino

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the distance, the hotel looks nice. 1 out of 3 days has NO hot water. Many things are broken. Poorly maintained property.
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
John, we're genuinely sorry that your stay did not meet your expectations. We take note of your comments about maintenance and hot water accessibility. Our team is tasked with attentively looking into these matters to ensure a more comfortable visit for all our guests in the future. We hope you'll provide us with another chance to deliver a superior experience.

8/10 Good

Minh

Traveled with family
Liked: Amenities
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Thank you for sharing your thoughts with us, Minh!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to DoubleTree by Hilton Los Angeles-Norwalk. Thank you and have a lovely day!

8/10 Good

Jonathan

Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Jonathan, it's fantastic to hear that you've had a positive experience at DoubleTree by Hilton Los Angeles-Norwalk. We appreciate you taking the time to rate us and hope we'll have the opportunity to welcome you back in the future. Safe travels.

6/10 Okay

Nakiah

Traveled with family and small children
Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Nakiah, it seems you had a middling experience during your stay. Your feedback is important to us and we're keen to enhance your next visit. We hope you will afford us the opportunity to serve you better in the future.

2/10 Terrible

Behdad

Traveled with group
Disliked: Cleanliness, staff & service, amenities
Despite a privacy notice, hotel staff entered our room without consent, leading to the unfortunate incident of discarding one of my bags. This bag contained essential medication and an electronic razor.
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Behdad, it's troubling to hear about your recent experience. We deeply respect all our guests' privacy and the situation you've described does not reflect our usual commitment to outstanding service. The confusion with your belongings is truly regrettable. We have escalated your concerns to our hotel management team to ensure incidents of this nature do not recur and we hope you will give us another opportunity to demonstrate the high standards we strive for.

10/10 Excellent

Margarita

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Thank you for the wonderful rating, Margarita!It's fantastic you enjoyed your time at DoubleTree by Hilton Los Angeles-Norwalk so much! We look forward to hosting you again soon for another amazing experience!

4/10 Poor

Maria

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Maria, we see that your stay did not meet your expectations and we sincerely regret that. We value all guest feedback and assure you it will be used to improve our services. We hope for another opportunity to provide you with an experience that truly reflects our standards.

6/10 Okay

Jesse

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 31, 2024
Jesse, thank you for your rating. We aim to provide a fabulous experience for all our guests, and we appreciate your feedback. Please let us know how we can turn your next stay into a five-star experience. We're looking forward to serving you better in the future.

2/10 Terrible

Thaer, Oak lawn

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 21, 2024
We appreciate your feedback, Thaer.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

2/10 Terrible

Gopinath, east windsor

Traveled with family
Disliked: Amenities
Very poor service
Stayed 5 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Gopinath, we're truly disheartened to hear your perception of our service wasn't up to par. It's crucial that all our guests receive the attentive and dedicated attention they deserve. Alterations will be made based on your feedback to ensure improved service for everyone. We hope for another opportunity to exceed your expectations.

6/10 Okay

Gregg

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
We appreciate the feedback, Gregg.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

2/10 Terrible

Janette, Downey

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got to our room and it reeked of old musty/musky cologne. Floors were dirty with small trash balls. Bathroom was filthy. Called several times to the front desk with no answer. Went back down to inform them of the room condition and the young lady told my husband nothing else was available but offered to “freshen up the room.”. Microwave didn’t work well, fridge smelled. Woke up several times throughout the night to room doors slamming shut. Kids screaming. Finally awoke around 5:40 am super itchy had to shower(with Sandals) to get the itch off. Definitely not worth the money! Staff is lazy with cleaning and sanitation. Front desk staff unwilling to do much would rather spend their time talking to one another. Management and owner obviously don’t care about the cleanliness of the rooms or facility. Trash all throughout the hotel lobby and floors. Never got a cookie. My husband is a Hilton honors member and so am I. This place is straight up disgusting.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Janette, we truly regret to hear about your experience. It sounds like there were some areas where we didn't meet your expectations, particularly regarding room cleanliness and comfort. Our team members are usually vigilant about maintaining our facilities, so it's disappointing to hear your perception. Our goal is to ensure every guest has a pleasant and comfortable stay and we apologize for falling short. We'll take your feedback on board and use it as a means of improvement. We're also saddened to hear we failed to provide the renowned DoubleTree cookie you were looking forward to. We deeply value your loyalty as a Hilton Honors member and we hope we'll have the opportunity to restore your faith in us in the future.

10/10 Excellent

Pablo

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Pablo, we're thrilled to hear that you had a satisfying experience at DoubleTree by Hilton Los Angeles-Norwalk. Knowing that our guests are having a fantastic stay is what motivates our dedicated team members to deliver the impeccable service synonymous with our brand. Your high rating serves as a great compliment to us, and we eagerly anticipate your next visit. Safe travels until then!

6/10 Okay

MARUTHI

Liked: Staff & service
Property is next to the freeway so there was a huge road noise. AC Unit is very old and dirty. Looks like the rooms are under renovation.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 31, 2023
Maruthi, thank you for taking the time to provide your feedback. It seems like you had some concerns with the location noise and the air conditioning system. We're striving to improve ever facet of the guest experience, and your insights about the room condition are valued. We are, indeed, currently updating our rooms as we strive for excellence. We hope to have the opportunity to welcome you back once the renovations are complete.

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Noah, it's wonderful to see that you had a five-star experience at DoubleTree by Hilton Los Angeles-Norwalk. We certainly hope that your travels bring you back our way so we can provide another top-notch stay!