Ratings based on 78 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
for Business Travelersby A verified traveler
Posted Aug 1, 2013 on Hotels.com
for Everyoneby Courtney from NY
Perfect hotel for events at Gillette!Posted Jul 29, 2013
Pros: Cleanliness, courtesy of staff, the amazing complimentary breakfast
Location: Tons of restaurants, places to shop and of course Gillette Stadium!
This hotel was absolutely wonderful. It's not too far away from Gillette Stadium, which was the reason for my stay and even though the traffic out of the stadium's parking lots was crazy, the hotel was close enough to make it all worth it! The room was spotless, the staff was incredibly friendly and welcoming and helped with any questions we had. I would definitely recommend this hotel to anyone and everyone!
for Familiesby Nancy D from Florida
Missing the smilePosted Jul 12, 2013 on Hotels.com
This facility needs to train its employees to smile. We checked in at midnight and requested a late checkout. No response for several minutes while she continued typing into a computer. I thought she didn't hear me but then she said, "we're fairly booked up, you'll have to call the manager in the morning and ask". I would have preferred an immediate response saying something along the lines that she could see we were getting in late and were tired and that she would leave a note for the morning manager. The following morning I went to the desk to inquire if we could stay another night by booking through hotels.com. I was told we could but only if that room was exactly what we were in (we had a 1 bedroom suite, the hotels.com offer was a 1-room suite which was $10 less). She said we would have to move rooms. I told her if I had to move to another room, I would check other hotels. She said sorry. She never offered us to pay the $10 difference to stay in the same room. We went back to the room and booked the Homewood Suites for $20 more per night and moved to there. This place lacks basic customer service and lost business because of it. Too bad...the facility is nice but most employees were indifferent. They don't seem to realize it's important to say hello, smile at guests, and problem solve. They don't seem very happy with their jobs.
for Everyoneby A verified traveler
Dedham VisitPosted Jul 7, 2013
Cons: I didn't use Pool or fitness facilities, so cannot rate them. It would be good if you guys would consider RECYCLING your plastic cups!! T
Location: Too many to mention
Great location, new and clean, a full cafeteria style breakfast IN ADDITION to a full kitchen. All at a great price through Expedia
for Business Travelersby jennifer from connecticut
Posted Jul 2, 2013 on Hotels.com
Beautiful room. Friendly staff. Delicious complimentary breakfast. Overall experience was wonderful.
for Personal Eventby jd from buffalo,, ny
super deluxe for the moneyPosted May 26, 2013 on Hotels.com
nice setup-although we weren't around for a long time, there were many ammenities that would make a longer, ie 3-5 day, stay really nice-kitchenette with dishes, living area, etc. nice and clean!
for Business Travelersby C Lambert from NY
Posted May 19, 2013 on Hotels.com
we had reserved 2 rooms with king sized beds and a sleeper sofa, and let the hotel know we'd have 3 guests in each room. It was disappointing to arrive at midnight, exhausted, and have to make up the sleeper sofa and also request additional pillows and blankets.
Recommendedby A verified traveler
Posted May 17, 2013 on Hotels.com
for Personal Eventby C Lambert from Norwood MA
Near Destination (Sharon MA)Posted May 16, 2013 on Hotels.com
we specifically asked for 2 suites as we had 3 people in each of the suites, yet we needed to make up the sofa bed ourselves and also request more pillows. Arriving close to midnight, it would have been nice if the sofa beds were ready
Recommendedby Janet from South Orange, NJ
Great Family and Pet friendly hotelPosted May 14, 2013 on Hotels.com
Very convenient to everything, large room with kitchen, indoor pool. Good breakfast. Friendly staff. Very clean. Even the dog loved it.