Studio, 1 Queen Bed with Sofa bed | Premium bedding, desk, blackout drapes, iron/ironing board

Reviews of Residence Inn by Marriott Baltimore White Marsh

3 out of 5
Residence Inn by Marriott Baltimore White Marsh
4980 Mercantile Rd, Baltimore, MD

Reviews

8.4

Very Good

Rating 10 - Excellent. 215 out of 408 reviews" "
Rating 8 - Good. 104 out of 408 reviews" "
Rating 6 - Okay. 38 out of 408 reviews" "
Rating 4 - Poor. 23 out of 408 reviews" "
Rating 2 - Terrible. 28 out of 408 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Edna

Disliked: Cleanliness
Not clean
Stayed 3 nights in Mar 2024

2/10 Terrible

Edward, Clinton

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 22, 2024
Edward, we've noticed your rating and are truly sorry to hear your stay did not meet expectations. We'd really appreciate it if you could provide more specific feedback so we can address any issues and continually improve for our guests. We hope you will give us another opportunity to serve you better in the future.

6/10 Okay

Tina

Traveled with group
Liked: Staff & service
Overall average but clean. Rooms are decent size and everything worked.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Tina, thank you for noting our clean rooms with efficient amenities. We're happy to have offered you an acceptable stay experience and sincerely hope to further impress you on your next visit.

6/10 Okay

Ronald

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Sam, Ringwood

Traveled with family
Liked: Amenities
Check in person could not have been more helpful and pleasant
Stayed 1 night in Feb 2024

2/10 Terrible

Jalila

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was very old, worn and dingy. The lobby seemed updated a little, but the rooms were old. They look like the pics, but it’s obvious they used photography tricks. It smelled like a bar full of old stale cigarettes and marijuana. We were afraid to unpack because we didn’t want our clothes to smell. Even the bedcovers smelled the same. I was unable to sleep because the smell repulsed me. The decor was old. They seemed to be pumping deodorizer into the lobby because initially it didn’t smell bad, but the hallways and rooms were unbearable to me. The only reason we stayed overnight was because we checked in late at night and didn’t have the energy to search for a new hotel, but I was wide awake at 6a and called around and we checked out promptly at 8a (didn’t even shower, that shower was old and dingy too), and went to a newer, cleaner, great smelling hotel a mile away(Holiday Inn Express). I’m not sure how this place is getting good reviews, it needs to be gutted and fully renovated because the smell is in the carpet and walls. I sprayed a bottle of febreze and Lysol and it did not help:( They did apologize and refunded me half of my one night stay and didn’t hold me to the nonrefundable clause for the two days I had reserved so that was appreciated.
Stayed 2 nights in Dec 2023

10/10 Excellent

Yacouba

Stayed 1 night in Jan 2024

8/10 Good

Corri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Raphael

Liked: Cleanliness, property conditions & facilities, room comfort
The staff was nice
Stayed 3 nights in Dec 2023

10/10 Excellent

Erin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Patti

Traveled with family
Way easy check in. Serves an ok breakfast. Had some dog hair on floor in bathroom and a bit on sheets. Not a lot. I’m m not saying it was dirty. The room was actually decent. I would stay here again
Stayed 2 nights in Nov 2023

10/10 Excellent

Alexzandria

Stayed 1 night in Nov 2023

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only concern: Bed was hard and squeaky.
Stayed 3 nights in Oct 2023

10/10 Excellent

CLASSEY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and close to everything
Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Patreice checked us in and was amazingly friendly and efficient.
Stayed 1 night in Oct 2023

10/10 Excellent

Austin

Stayed 1 night in Oct 2023

6/10 Okay

Brittany

Stayed 1 night in Sep 2023

10/10 Excellent

Omachile

Stayed 1 night in Sep 2023

10/10 Excellent

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A serene, comfortable and quiet environment
Stayed 9 nights in Aug 2023

4/10 Poor

Ashly

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
The beds aren’t queen beds. They are full beds also, I needed a room with double beds and they don’t have that. The pool was dirty and the water kept going out of the rooms.
Stayed 5 nights in Aug 2023

8/10 Good

denese

Stayed 2 nights in Aug 2023

10/10 Excellent

Loria

Stayed 8 nights in Jul 2023

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities
Air conditioner did not work, mold in shower, smells… do not stay
Stayed 1 night in Jul 2023

10/10 Excellent

Lisandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jun 2023

2/10 Terrible

Jennifer

Stayed 2 nights in Jun 2023

6/10 Okay

MONICA

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This suite felt like being home.
The queen suite perfectly met my need for a quiet space at the end of long days. The kitchen allowed me to eat at leisure and avoid the noise and expense of restaurants. The TV placement made it possible to see from any part of the room. Lighting placement was very good for reading in the evening. The staff was polite and friendly and helped with what I needed.
Stayed 6 nights in Jun 2023

10/10 Excellent

Khaleel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice

6/10 Okay

Evans

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Property was generally ok, Staff was not friendly all.
Stayed 1 night in Jun 2023

2/10 Terrible

Lolita

Stayed 2 nights in May 2023

10/10 Excellent

Jerrold

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here before and it never disappoints.
Stayed 1 night in May 2023

2/10 Terrible

La Donna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in May 2023

10/10 Excellent

Felixberto, JERSEY CITY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We often stayed here in the past year to visit our daughter in school. Now that she graduated, we will miss this place. Quiet, simple, clean and accommodating personnel. God bless you all!
Stayed 1 night in May 2023

2/10 Terrible

Nykel

Stayed 1 night in May 2023

10/10 Excellent

Felixberto, JERSEY CITY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous and accommodating. Enjoyed the free breakfast!
Stayed 1 night in Apr 2023

8/10 Good

Toetoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Apr 2023

10/10 Excellent

Khaleel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE PLACE AND STAFF WAS GREAT.
Stayed 1 night in Mar 2023

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice experience and lobby staff was very pleasant and courteous.
Stayed 1 night in Mar 2023

2/10 Terrible

dreama

Stayed 1 night in Mar 2023

10/10 Excellent

Catrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really polite and it was free parking and free breakfast .
Stayed 1 night in Feb 2023

8/10 Good

Kim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean place
Stayed 1 night in Feb 2023

10/10 Excellent

iyana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Tamqra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

Barbara

Stayed 2 nights in Jan 2023

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel !
Very helpful staff. Easy checkin. Clean room.
Stayed 1 night in Jan 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Saundra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good but the parking lot
The service, staff and room cleaniness was great. I would recommend more lights in the parking lot. It was pretty dark.
Stayed 3 nights in Dec 2022

10/10 Excellent

Ellis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hot shower and soft bed....can't be beat!
Stayed 1 night in Dec 2022