Front of property

Reviews of Best Western Plus Nottingham Westminster Hotel

4 out of 5
Best Western Plus Nottingham Westminster Hotel
312 Mansfield Road, Nottingham, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 267 out of 761 reviews" "
Rating 8 - Good. 311 out of 761 reviews" "
Rating 6 - Okay. 127 out of 761 reviews" "
Rating 4 - Poor. 37 out of 761 reviews" "
Rating 2 - Terrible. 19 out of 761 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Andy

Traveled with group
Hotel is closed
Stayed 2 nights in Jun 2022

2/10 Terrible

Fiona

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book this hotel.
This hotel has been closed for 2 years!!
Stayed 2 nights in Mar 2022

10/10 Excellent

Alejandro, Plantation

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having been going here on a regular basis for quite e few years I must admit that this visit was probably the best I have experienced. The meal was definitely the best I have had there although I must say that it is normally pretty good anyway but hats off to the chef on the night even though he was an agency. The reception staff were very welcoming and the bar staff equally. A nice pint as well.
Stayed 1 night in Mar 2020

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Good staff and good service. Though elevator was not available from firdt floor but it was still comfortable. The restaurant needes to havefew more choices of food.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Not bad
The hotel itself is very nice situated in a very good location also with a variety of rooms though the building is like a Maze and you do get lost looking for your room!!! The hotel receptionist staff have very poor communication skills with not fluent in English at all which is a crucial key thing in the tourism industry and certainly doesn’t qualify for a Best Western standard !!! The hotel late shift manager can’t remember his exact name has a stinking attitude towards the guests queries !!! No customer service skills at all !! He’s rude arrogant and abrupt again with poor communication skills !! These things definitely need reviewing and changed
Stayed 1 night in Feb 2020

6/10 Okay

Manoj

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Friendly staff, good hotel. No fridge in rooms, radiator in room, cold at times in December.
Stayed 7 nights in Dec 2019

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities, room comfort
Very good stay
Car park was full, but luckily reception said we could use car park at Mercure, giving them registration.SSome cob webs on window frames, but otherwise very cleqn.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
The room was a good size and clean but unfortunately the room smelt like cigarettes
Stayed 1 night in Jan 2020

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price.
A great hotel - good staff, clean, well-laid out rooms, and a nice restaurant on-site. Only downside is the shower water pressure, but it's a small thing. I'll be staying here again!
Stayed 1 night in Dec 2019

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nottingham visit
Good price, well located but a little tired
Stayed 1 night in Dec 2019

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend
Concert weekend. Lovely stay Great breakfast on the Saturday and made very welcome by Kirsty. She was just as helpful on Sunday but the chef preferred to do plated breakfast rather than buffet so the waiting staff were flustered and the customers inc me confused. It meant I either eat my breakfast hot and have cereals after or have it cold. Shame because apart from that a great stay.
Stayed 2 nights in Nov 2019

2/10 Terrible

Abdulaziz

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Dirty room and bad WI-FI
The room was dirty The Wi-Fi was terrible and I'll not visit that hotel again
Stayed 2 nights in Nov 2019
Response from admin on Dec 10, 2019
Dear guest, I`m disappointed to hear you didn't enjoy your stay. I`m sorry you have found the room to be dirty, if you would speak to our reception staff, they would move your room straightaway. I will look into this personally and find out what has happened. I hope you could give us another chance in future. Many thanks- kind regards- Admin

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly very welcoming and good breakfast.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Comfy bed in a clean room. The hotel is quite big and it’s a bit of a maze getting to your room but the place is well signed. Very easy access to the town centre (there’s a bus stop outside). (To travel on the bus, you need the correct change if you are paying with cash). The hotel’s car park is pretty naff, the spaces are small and the car park is not big enough for the hotel. The breakfast was good and there’s plenty of choice. The cooked food is good. The coffee machine is probably the slowest in the world.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place tostada S easy access to town on the bus!
Stayed 1 night in Nov 2019
Response from Helen on Nov 28, 2019
Thank you for your feedback

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Staff Friendly. Comfortable bed. Good location
Stayed 1 night in Nov 2019
Response from Helen on Nov 28, 2019
Many thanks for your positive feedback

10/10 Excellent

Tahir

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why aren’t you first aid trained huh
Staff are Awwwesome
Stayed 1 night in Nov 2019
Response from Helen on Nov 28, 2019
Many Thanks for your positive feedback

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Bath was much too small and I am well under 6 ft. The shower could not produce warm or hot water - just very cold water. I could not report this at the time but did so on leaving. Room 110
Stayed 1 night in Nov 2019
Response from Helen on Nov 28, 2019
I am sorry your recent stay did not meet with your expectations. we do hope to welcome you in the future.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
Smelly, noisy and grubby
Horrible from start to finish. The car park was full, and several of the vehicles were commercial vans, so I had to park on a back road nearby. Pretty annoying, when my one search filter had been ‘parking’. The first floor lobby smelled like a toilet, and not been hoovered for some time. My room smelled disgusting - like an old suit overdue for a dry-clean. The carpet hadn’t been well-hoovered and there were crumbs on the desk. one bedside lamp was broken and the light socket covered with black insulating tape. The kettle was so filthy I asked for a clean one. The receptionist looked baffled at first, but eventually brought me a clean one. There was mould all round the bathroom window. No blind on it - just a scrappy net curtain - and it gave out onto the main road, so I could easily see the shapes of cars etc passing. The lack of a proper blind on the almost floor-to-ceiling window meant I had no privacy and had to wash and use the loo (right next to the window) in the dark. The traffic noise was excessive, and there were people talking loudly in the corridors until midnight. There was Intrusively loud pop music playing in the restaurant at dinner and breakfast. Many of the staff smelled of cigarette smoke. Overall, so unpleasant I checked out the next day, even though I was told I wouldn’t be refunded the second night because I had paid in advance.
Stayed 2 nights in Nov 2019
Response from Helen on Nov 28, 2019
Dear Guest, Thank you for taking the time to leave your feedback. I am sorry your recent stay was not a more pleasant one. we do hope to welcome you in the future.

8/10 Good

AVELYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Helen on Nov 28, 2019
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Helen on Nov 28, 2019
Thank you for leaving your feedback

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel
Very clean comfortable and welcoming. Other residents commented positively about the food. We tried the restaurant and all had different dishes. The food was amazing!
Stayed 1 night in Nov 2019
Response from Helen on Nov 28, 2019
Thank you for your positive feedback.

6/10 Okay

Tonye

Traveled with group
Liked: Cleanliness
Disliked: Room comfort
There was no air conditioning, and the room was boiling I woke up sweating under the sheets and was told to get a very dirty fan out of the wardrobe at 2 am
Stayed 1 night in Oct 2019
Response from Helen on Nov 6, 2019
Dear Guest, Apologies that your recent stay at the hotel did not meet with your expectations. We do hope to welcome you back in the future. Regrds

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Helen on Nov 6, 2019
Thank you for your feedback

8/10 Good

khuu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good: Great internet. Bed is very comfortable and the sheet are very clean. Dinner there was very enjoyable for me. Well presented and taste very nice. Bad: I think there are a few room in the building has open window. The reason, I am pointing this out is. They have under floor heating. When it s on the room can get very hot.
Stayed 2 nights in Sep 2019
Response from Helen on Nov 6, 2019
Dear Guest, Thankyou for your feedback regarding your recent stay at the hotel. Your comments have been shared with the team. Regards

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a really good clean hotel. The staff are very friendly and the food at the restaurant was very good.
Stayed 1 night in Oct 2019
Response from Helen on Oct 21, 2019
Dear Guest, Many thanks for your feedback. I will relate your comments to our staff and we look forward to welcoming you in the future. Kind Regards,

10/10 Excellent

brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel close to Nottingham city
we booked room only to stay to go to a local gig and also goose fair. The hotel was easy to check in and the bar staff were good. the rooms are clean and comfortable with a good tea tray lovely biscuits i would sty again there are a few local bars restaurants bus stop close by to travel into Nottingham
Stayed 1 night in Oct 2019
Response from Helen on Nov 6, 2019
Dear Guest, Thank you for your positive feedback following your recent stay at the hotel. Your comments have been shared with the team. Regards

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Lovely staff pity about cleanliness
Front of house Staff fantastic Cleanliness of room poor! Telephone filthy Bath had a long dark hair on side Taps difficult to turn off
Stayed 1 night in Oct 2019
Response from Helen on Oct 21, 2019
Dear Guest, Thankyou for your feedback following your recent stay. I was sorry to hear that the room did not meet with your expectations. We value your comments and I hope that in the future we can endeavour to give you a better guest experience. Kind regards, Helen Head Receptionist

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm Welcome Hotel
We were welcomed with a smile which was very nice, the staff were very helpful.
Stayed 1 night in Sep 2019
Response from Helen on Nov 6, 2019
Dear Guest, Thank you for your comments It is always nice to share the positive feedback to the team. We look forward to welcoming you in the future. Regards,

10/10 Excellent

Jake

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel, close to local amenities. Goood breakfast.
Stayed 1 night in Sep 2019
Response from Helen on Nov 6, 2019
Dear Guest, Thank you for taking the time to leave your feedback following your stay at the Hotel. We look forward to welcoming you in the future. Regards

8/10 Good

kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Helen on Nov 6, 2019
Thank you for your feedback

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IDEAL LOCATION, CLEAN, STAFF ALWAYS HELPFUL AND PROMPT.
Stayed 4 nights in Aug 2019

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would stay again
Clean and comfy. Lots of up and down stairs. Superb Indian Restaurant opposite.
Stayed 1 night in Sep 2019

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great property lovely staff the only thing I would say is the toilet was broke on one side and the room was far to hot needs some kind of air conditioning as we were melting. But overall we had amazing stay x
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

6/10 Okay

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary
The room was very small for the money, the bath was broke the carpet was dirty, the bed was so uncomfy that we couldn't sleep it wasn't nice
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

8/10 Good

NEIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and free parking but a bit far out of town (20/25 minutes walk in) - plenty of bus services though. Super comfy bed and pillows. Breakfast very nice.
Stayed 1 night in Aug 2019

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
What a cracker, don’t let the location sway you, a great place to stay to explore the area. Helpful and friendly staff, good value and spacious rooms with very comfy beds
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Excellent breakfast. Quiet room. Big fluffy towels, clean warm bathroom.
Stayed 2 nights in Aug 2019

10/10 Excellent

sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good overnight stay with my mum. Friendly and helpful staff.
Stayed 1 night in Aug 2019

6/10 Okay

Jan

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very best western
Very best western
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities
Didn't even go in!! The area totally put me off!
Stayed 1 night in Aug 2019