Superior Room, 1 Queen Bed with Sofa bed | Desk, blackout drapes, free WiFi, bed sheets

Reviews of City Express by Marriott Nuevo Laredo

3 out of 5
City Express by Marriott Nuevo Laredo
Av Cesar Lopez De Lara 3940 Col Militar, Nuevo Laredo, TAMPS

Reviews

7.6

Good

Rating 10 - Excellent. 260 out of 709 reviews" "
Rating 8 - Good. 216 out of 709 reviews" "
Rating 6 - Okay. 109 out of 709 reviews" "
Rating 4 - Poor. 64 out of 709 reviews" "
Rating 2 - Terrible. 60 out of 709 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maurice

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay
Stayed 1 night in Feb 2024
Response from City Express on Feb 13, 2024
Dear Maurice, thank you for your comments, we will continue working to improve our service, we hope to have you stay with us again on your future trips.

10/10 Excellent

Alberto, San Antonio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, good service as usual
Stayed 1 night in Jan 2024
Response from City Express on Jan 30, 2024
Buenas tardes, estimado Alberto, gracias por dejarnos tus comentarios y tu valoracion, es un gusto para nosotros saber que tuviste una estancia agradable con nosotros, esperamos que en tus futuros viajes podamos tenerte nuevamente con nosotros

10/10 Excellent

Claudia

Stayed 1 night in Jan 2024
Response from City Express on Apr 3, 2024
Estiamda Claudia, agradecemos mucho que nos hayas dejado tu puntuacion, reiteramos el compromiso que tenemos para seguir ofrecniendo un servicio de calidad.

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from City Express on Jan 24, 2024
Estimado Julio, gracias por dejarnos tu valoracion, es un gusto para nosotros saber que disfrutaste tu estancia, seguiremos trabajando para mejor nuestro servicio.

10/10 Excellent

Marlen

Liked: Amenities
Muy bien servicio
Stayed 1 night in Jan 2024
Response from City Express on Jan 12, 2024
Estimada Marlen, gracias por dejarnos tu valoracion y tus comentarios, esperamos tenerte nuevamente con nosotros en tus siguientes viajes.

4/10 Poor

Adriana

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good for price
No rooms available when I arrived. Even though I had a paid in full reservation. We had to wait to get our room key. The room had no shower curtain. It was uncomfortable taking a shower and trying not to get water out side the shower area was impossible, there’s was water all over the floor. The toilet paper holder came off the wall… this room needs a make over! I told the young lady at the front desk but she just stared at me puzzled.
Stayed 1 night in Dec 2023
Response from City Express on Dec 21, 2023
Estimada Adriana, lamentamos mucho los inconvenientes causados durante su estancia, se han compartido sus comentarios con las areas correspondientes para tomar las medidas correctivas necesarias y dar solucion a estos comentarios, espero pueda darnos la oportunidad de cambiar su experiencia de hospedaje en sus viajes.

8/10 Good

David

Stayed 1 night in Dec 2023
Response from City Express on Dec 21, 2023
Estimado David, gracias por dejarnos tu puntuacion, seguiremos trabajando para mejorar el servicio que ofrecemos y esperamos que en tu siguiente viaje nos brindes la oportunidad de ofrecerte el servicio que nuestros huespedes merecen.

8/10 Good

Ramon

Stayed 1 night in Nov 2023
Response from City Express on Dec 21, 2023
Estimado Ramon, gracias por dejarnos tu puntuacion, estamos en constante trabajo con el personal para asegurar que el servicio que se les brinda a nuestros huespedes sea el correspondiente a nuestra promesa de marca.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and service
Stayed 4 nights in Oct 2023
Response from City Express on Oct 30, 2023
Estimado Jose, agradecemos tus comentarios y nos complace saber que tu estancia cumplió con tus expectativas, seguimos trabajando para seguir mejorando nuestro servicio y cumplir con nuestra promesa de maca.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from City Express on Sep 8, 2023
Estimada Maria, agradecemos mucho tu valoracion y nos complace saber que tuviste una estancia agradable con nosotros. Seguiremos esforzandonos para seguir mejorando la calidad de nuestro servicio.

10/10 Excellent

Jeffrey, Riverview

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from City Express on Aug 15, 2023
Estmado Jeffrey, agradecemos tu valoracion y nos complace saber que tuviste una estanca agradable con nosotros.

6/10 Okay

Karen E, Rochester

Traveled with group, Business traveler
Disliked: Cleanliness, property conditions & facilities
This property is severe need of upgrades. MANY repairs needed in bathroom, paint ceiling mold etc. The staff was ok. The transport van driver was FANTASTIC! I do not intend on suggesting this hotel. The location and transfer to the American Consulate was great.
Stayed 2 nights in Jul 2023
Response from City Express on Jul 5, 2023
Dear Karen, we apologize for the inconvenience during your stay with us, we are taking corrective actions to provide a better service.

2/10 Terrible

Mario

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from City Express on Jun 26, 2023
Estimado Mario, lamentamos que tu estancia con nosotros no haya sido agradable, estamos trabajando para poder ofrecer un servicio de calidad y poder cumplir con nuestra promesa de marca.

4/10 Poor

Nestor

Traveled with family
Disliked: Cleanliness, staff & service
The rooms were not clean at all. Bad service couldn't sleep the air-conditioning was not cold at all.
Stayed 2 nights in Mar 2023
Response from City Express on Jun 19, 2023
Estimado Nestor, le ofrecemos una disculpa por el inconveniente ocasionado durante su estancia, ya se estan tomando acciones necesarias para corregir los detalles que nos menciona y asi ofrecerle el servicio de nuestra promesa de marca.

10/10 Excellent

Rocky

Stayed 2 nights in Jun 2023
Response from City Express on Jun 29, 2023
Estimado Rocky, nos complace saber que tu estancia con nosotros fue placentera, te agradeceremos tu valoracion y esperamos tenerte con nosotros nuevamente.

8/10 Good

Irma

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Overall good
Room didn't have towels so we called and they sent us 1 towel. we said we are 2 and guy went back to get 1 more towel. Would be nice to have a hand and wash towel as well. ;)
Stayed 1 night in May 2023
Response from City Express on Jun 14, 2023
Estimada Irma, lamentamos los inconvenientes ocasionados durante tu estancia, seguiremos trabajando para mejorar nuestro servicio.

8/10 Good

Rolando

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from City Express on Apr 27, 2023
Estimado Rolando, agradecemos mucho la valoracion que nos das y nos complace que saber que tu estancia fue agrdable con nosotros, seguiremos trabajando para mejorar en la calidad de nuestro servicio

8/10 Good

Raquel

Traveled with family
Liked: Cleanliness, staff & service
Muy atento el Personal!!!
Stayed 1 night in Mar 2023
Response from City Express on Apr 17, 2023
Estimada Raquel.Agradecemos tus comentarios y valoracion, y nos alegra saber que la estancia fue de tu agrado y que nos hagas saber los comentarios para seguir mejorando el servicio que ofrecemos.

2/10 Terrible

Miguel

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Don't waste your time
Where to start check-in took me 40 min The beds are very uncomfortable it's like your sleeping on a slab of concrete it says it sleeps 4 4 what kids. The floor wasn't properly cleaned there was still garbage from the previous stays, Mexican truck drivers and labor workers sleep here this is not a family friendly environment
No reaching room being a 
person with disability it was very difficult to reach down and plug the chargers
Not properly cleaned folded
Don't know what that is found it on the floor
Stayed 2 nights in Jan 2023

8/10 Good

Carlos

Traveled with family
Liked: Staff & service
Frist good stay at the City Express-Nuevo Laredo
The hotel alone is very basic. The building has very thin walls. There were some issues with the cleanliness of the room but when it was brought up, they took care of us very quickly. Which brings me to the next point, the service. They are on top of things and took very good care of us and they made sure everything was fine. Very respectful staff. I have to say that what was the highlight of our stay was the breakfast which is included. Man, that certainly makes up for it. They cook it on order, and it was delicious. They had a nice coffee machine as well and it offered regular and Americano. Loved it! One last thing, there are several restaurants within walking distance in case you are feeling hungry and/or thirsty. Overall, it was a very good stay.
Stayed 1 night in Jan 2023

8/10 Good

Rosa

Stayed 1 night in Jan 2023

4/10 Poor

Jose Luis, Collingswood

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The bed had hair in it, the bedding didn't look clean.

6/10 Okay

Xochitl

Traveled with family
Disliked: Staff & service
Check in terrible terrible 2 hours waiting
Stayed 1 night in Dec 2022

6/10 Okay

Sergio

Not so good
Check in was really slow, only one person tending the desk
Stayed 1 night in Dec 2022

2/10 Terrible

Magda

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities
They need to work on people in the front office they terrible with helping people .
Stayed 2 nights in Nov 2022

6/10 Okay

Julio, Beaumont

Stayed 1 night in Nov 2022

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Michelle Lynn, Fremont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena parada. Camas cómodas estacionamiento gratis. Un parte afuera por fumando. Muy bien
Stayed 1 night in Oct 2022

2/10 Terrible

Enrique

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was stinky, they change my room and it was the same no refound at all
Stayed 1 night in Oct 2022

2/10 Terrible

Alejandra

Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos dieron el cuarto a las cinco cincuenta no había klinex en cuanto la carpeta sucia la comida no muy buena no me vuelvo a quedar
Stayed 1 night in Sep 2022

10/10 Excellent

Alfredo

Stayed 1 night in Sep 2022

8/10 Good

Rufino

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from CENLD GG on Sep 6, 2022
Estimado Rufino, agradecemos nos dedicara su tiempo para compartir su valoracion con nosotros, estamos para servirle y nos reiteramos a sus ordenes esperando tenerle de vuelta con nosotros. Buen dia!

2/10 Terrible

Manuel

Business traveler, Traveled with partner
Disliked: Staff & service
Horrible customer service and staff service
Stayed 1 night in Aug 2022
Response from CENLD GM on Aug 29, 2022
We are sorry about your bad experience during your stay at City Express Nuevo Laredo, we will work harder to improve our services level. We apologize about all the issues you experencied with us. Have a nice day.

10/10 Excellent

Cosme

Stayed 1 night in Jun 2022

8/10 Good

Lizeth

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

2/10 Terrible

Jose Juan

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimo hotel recepcionista pésima, pésima atención, pésima limpieza
Stayed 1 night in Jul 2022

6/10 Okay

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was in the middle of Laredo to drive anywhere you needed to go.
Stayed 3 nights in Jul 2022
Response from CENLD GM on Jul 26, 2022
Thanks for giving us your feedback, we apreciate it, hace nice day!

10/10 Excellent

Co T

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Went out of their way to assist me. :)
Stayed 1 night in Mar 2022
Response from CENLD GM on Apr 19, 2022
Thank you for sharing your opinion and assessment, we are pleased to know that our service has been to your liking, we wish you an excellent day.

6/10 Okay

Olvei

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2022

10/10 Excellent

Luay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from CENLD GG on Apr 19, 2022
Agradecemos nos haya compartido su valoracion respecto a su estancia, nos complace saber que ha sido de su agrado, le deseamos un excelente dia.

2/10 Terrible

vanessa, San Antonio

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Towels were threadbare, you could hear everything through the walls, bed sheets were threadbare as well
Stayed 1 night in Feb 2022
Response from CENLD GM on Apr 19, 2022
Thank you for sharing your opinion and assessment, we are sorry for the bad experience with the towels, we work to improve what you tell us, we offer you an apology for what happened, hoping it will not happen again. have a nice day.

4/10 Poor

Angela

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Their was no phone in the room.. if i needed something i has to ho down to the lobby amd get it
Stayed 2 nights in Feb 2022
Response from CENLD GG on Feb 14, 2022
sorry for the inconvenience, this topic is reviewed

10/10 Excellent

Penelope

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great customer service, breakfast was so delicious as well. The rooms could be a bit more clean, but overall experience is good.
Stayed 2 nights in Jan 2022
Response from GM on Feb 1, 2022
thank you for your comments

2/10 Terrible

Andres

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
NA
Stayed 1 night in Dec 2021
Response from CENLD GG on Dec 8, 2021
Andtes buen dia tengas , agradezco la amabilidad de darnos tus cometarios, me interesa ampliar mas el tema , podras regalarnos una llamada para tener mas informaciòn por favor , quedo a al orden

4/10 Poor

Ale

Liked: Staff & service
Disliked: Amenities
Good staff, common areas clean, rooms could be better, a lot of dust, they should not say that they have laundry because they don’t have.
Stayed 5 nights in Nov 2021
Response from CENLD GM on Dec 3, 2021
Thank you for your comments, it helps us a lot to improve, I hope you have a good return home and I hope you visit us.

8/10 Good

Javier Lilian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Nov 2021
Response from CENLD GM on Nov 23, 2021
Javier, We appreciate your preference, in addition to your magnificent comment, I hope therefore

8/10 Good

Damian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio solo un pequeño detalle qué hay un olor en el cuarto pero todo bien
Stayed 1 night in Oct 2021
Response from CENLD GG on Oct 21, 2021
Gracias por su cometario , lo revisamos

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
Falta mucha higiene y limpieza
Las sabanas tenían cabellos. El microondas no servia y la maquina de hielo tampoco. En varias ocasiones la limpieza de la habitación olvido dejar cambio de jabon y shampoo. El desayuno muy bueno. La atención normal solo respondían lo necesario
Stayed 4 nights in Oct 2021
Response from GG on Oct 7, 2021
Lamento su mala experiencia, deseo que nos de otra oporunidad de atenderlo para que disfrute de las instalaciones