Ratings based on 131 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
98% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Buen lugar, cercano a todo.

Posted May 25, 2015
La presión del agua en la regadera deja un poco que desear, pero fuera de ahí el lugar es excelente. Siempre muy limpio, cerca de puntos de interés y de negocios. También de las terminales de autobuses y de los accesos carreteros de la ciudad.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent service

Posted May 18, 2015
Location: US visa application/renewal
I went to Nuevo Laredo to renew my US visa. This hotel perfectly satisfies my needs. 1. It is very close to the US Applicant Service Center (ASC, where you take photo and ten-printing) and the US consulate general (where you have the visa interview). It takes me 5 mins to walk from the hotel to ASC or the consulate. 2. The hotel has free public computers and free printing, which is really helpful if you have to update your application materials the night before the interview. 3. The staff are extremely friendly and helpful. They can speak English, they help me check in early when the room was ready, they help me call taxis, they recommend me nice restaurants, they took care of my luggage even after I had checked out. During the interview, I was asked about the hotel I was lodging at. The consulate called the reception when my visa was ready. I stayed in the lobby after I had check out, so I got this message in time and didn't have to call the consulate using my US t-mobile phone at an international rate. 4. The food in the hotel is affordable and amazing. You don't have to go outside the hotel for meals. They serve delicious and abundant Mexican food. 5. This is a hotel, not a motel, so it makes me feel safe. 6. You don't have to pay much for such an nice hotel :-)
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2015
Great experience Really conformable We really enjoyed our stay
4 out of 5
Recommended
for Everyone
by A verified traveler

Visiting Family

Posted Feb 26, 2015
I had no problems, fast check in and clean rooms. Parking was easy and I felt safe.
4 out of 5
Recommended
for Everyone
by A verified traveler

Calefacción no funciona

Posted Feb 8, 2015
El control de la calefacción , o la calefacción misma , no funcionaron así que pase una noche Fresca... Nora: Como hago para conseguir la factura - comprobante fiscal? Porque el hotel dijeron que ellos no la daban por estar contratada con ustedes.
4 out of 5
Recommended
for Business Travelers
by JERARDOfrom Monterrey

desagrado

Posted Feb 8, 2015 on Hotels.com
El hotel esta muy bien lo único malo que tiene es que si haces una recervacion por internet no te facturan a diferencia de cualquier otro hotel es algo muy ilógico por esa razón no lo vuelvo a utilizar prefiero con otro que si me de ese servicio
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jan 28, 2015 on Hotels.com
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Monterrey

No había agua caliente

Posted Jan 4, 2015
Pros: Es cómodo y limpio
Cons: Que el agua de la llave sea potable
Location: Laredo, para ir de compras. Frente a paseo Colón
Todo había estado muy bien pero en la mañana al querer bañarnos no hubo agua, nos dijeron q la dejáramos correr por 20 minutos, lo cual es un desperdicio, pero nada, el agua sólo no fría
2 out of 5
by A verified traveler

Hot water anyone?

Posted Jan 2, 2015
After a long day of driving, there was no hot water to take a shower!!
4 out of 5
Recommended
for Families
by Isaac

This traveler left a rating score only Posted Dec 27, 2014 on Hotels.com