Ratings based on 250 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2015
Exactly what I was looking for in a short break. Will likely return.
3 out of 5
by A verified traveler

This hotel was ok

Posted Mar 24, 2015
The hotel is really close to the beach and the staff were great. However, though both the interior and exterior of this hotel was clean, the design of it is not amazing, just ok. We really like the oversized king bed which was also very comfortable. We also loved their evening entertainment and the Italian restaurant was super!! But, I do think there are better places for the money paid for this hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom az

Great staff and great food

Posted Mar 17, 2015
Beautiful resort and a beautiful beach with everything you need right at your fingertips
Comment from Hotel Management
Mar 20, 2015 by Teresa Alfonso General Director, Hotel Management
Dear Jeff, Thank you very much for your comment. We hope to see you soon again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was ok.

Posted Mar 15, 2015
Hotel was undergoing remodeling. The staff and the activity crew and bartenders were great! People were very friendly. I enjoyed the food, especially the shrimp tacos! The sales people though...watch out.
Comment from Hotel Management
Mar 24, 2015 by General Management, Hotel Management
Dear Guest, Thank you for taking the time to share your compliment on Expedia. We are glad to hear that you and your family enjoyed your holiday at our resort. We hope you have good memories of your experience with us. Thank you again and we are looking forward to seeing you soon to provide you the same or better service. Sincerely General Management
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, BC

Our stay at the Occidental Resort

Posted Mar 15, 2015
Pros: Everything
Cons: Nothing
Location: Many and varied things to do.
Excellent with outstanding service and attention, superb rooms and great facilities and entertainment.
Comment from Hotel Management
Mar 24, 2015 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your compliment on Expedia. We are glad to hear that you and your family enjoyed your holiday at our resort. We hope you have good memories of your experience with us. Thank you again and we are looking forward to seeing you soon to provide you the same or better service. Sincerely General Management
3 out of 5
by A verified travelerfrom Vancouver, BC

Staff pleasant but more interested in sales

Posted Mar 11, 2015
Pros: Beach and pool area. The larger hotel parties (ie: the White party & the Mexican Fiesta) were great for meeting other guests and entertainment.
Cons: Food - quality, diversity. Don't push the Club membership sales so much!!! Respect that guests have already paid enough to enjoy a vacation away.
Location: Restaurants near the marina were a great option to eat something delicious.
Overall I was pleased with the hotel itself -- rooms were nice and clean and modern, beds comfortable, and everything worked as it should. Of note, a "deluxe ocean view" may not be worth the upgrade that you pay for as ours was a sneak peak through the trees and past the pool, so I am guessing it was pretty much the same as almost every other room. The pool areas were great; the adult pool was definitely much more peaceful than the "activity" pool. The beach was gorgeous and was where I spent most of my time in the sun. You can literally walk for hours and hours along the beach and it is clean and what postcards of nuevo vallarta are made of. My biggest issue with this hotel was that most of the reception and concierge staff were more focussed on selling memberships to the "occidental club" than actually helping you enjoy your trip. I spent over an hour just trying to say no to one person's constant push for me to attend a "club" presentation. Of course they hook you first to tell you how you are entitled to all these deals and freebees, and then after wasting your time for half an hour they tell you it's ONLY if you attend a presentation. Given that I was here on just a short trip (5 days), I was very irritated. They almost force you to have to be rude and walk away from them mid-sentence. The bellhop staff were the most helpful by far. I was disappointed with the food -- not much diversity, quality was poor, and everything was super salty.
Comment from Hotel Management
Mar 24, 2015 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your comments on Trip Advisor. I have carefully read your observations about your stay and I am very sorry to hear that you had that experience. I assure you that we have taken the necessary actions to correct it and our quality department is processing the information to prevent future situations. Thank you again and we are looking forward to seeing you soon to provide you a better service. Sincerely General Management
3 out of 5
by A verified travelerfrom denver, co

Hotel was just OK in comparison to similar prices

Posted Mar 1, 2015
Pros: The staff ( withthe exception of any management or any one associated with the time share) was excellent. The view of the beach and ocean.
Cons: Better explanation of hotel and amenities and RESPECT for our wishes to not talk about time share
The hotel was just OK compared to other hotels I have paid for without booking through Expedia. To he "ocean view " room I had was a joke. If I turned my head just right and ignored the construction and trash and the back of the adjacent hotel, I could see a bit of blue ocean. The pressure to attend a presentation for a time share was immense. Once we told them we did not want to attend presentation, we were left on our own to find out about the hotel and the amenities. We finally got a written schedule on the third day. The hotel staff that was NOT associated with the time share process was excellent. The waiters, bartendenders, cleaning ladies were outstanding. The hotel has nice beach and put on two excellent shows.
Comment from Hotel Management
Mar 24, 2015 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your comments on Expedia. I have taken into cafeul concideration all your observations about your stay and I am very sorry to hear that you did not receive the experience you were expecting. I assure you that we have taken the necessary actions to correct it and our quality department is processing the information to prevent future situations. Thank you again and we are looking forward to seeing you soon ensure you have a much more enjoyable stay with us. Sincerely General Management
3 out of 5
Recommended
for Everyone
by A verified travelerfrom d

Nice hotel with friendly staff

Posted Feb 26, 2015
Was a great time good place to come relax nice beach good people
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SLC UTah

Nice hotel with great ocean view.

Posted Feb 24, 2015
Pros: Friendly and helpful front desk people. The Italian restaurant had amazing food and service.
Cons: They should tell people who tip. Younger people sometimes don't know what is expected and these people work hard at the hotel.
Location: Mall across the street. Best beach view and location. Starbucks across the street.
We upgraded to have ocean view room. Defiantly worth it! The service was great! Food was good! Right across the street from a mall. Just didn't like the time share sales pitch when we first arrived. Other than that we loved it. Would go back again!
4 out of 5
Recommended
for Families
by A verified travelerfrom Billings, MT

Sweet retreat

Posted Feb 20, 2015
Pros: The hotel staff and waiters worked hard to make sure all our needs were met.
Cons: The size of the beds. The room was a little tight for the four of us - two adults and two kids.
Location: Walking the beach was beautiful.
Hotel staff were friendly, helpful and eager to please all guests. The view from the ocean front room was excellent- beautiful sunsets. Restaurants were great - buffet continually changing and so there was so much to pick from. Plus there was a snack shack with pizza, burgers and fries if you wanted a lighter lunch. Open bar that served both kids and adults which was awesome. The hotel and beach were clean. The staff courteous and caring making sure that our stay was the best. I would definitely go back to this resort and would recommend it to friends.