Ratings based on 963 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2015
Wonderful! All of it! Very relaxing and no maintenance
4 out of 5
Recommended
for Everyone
by A verified travelerfrom South Dakota

Great getaway!

Posted Mar 27, 2015
We stayed for a long weekend. Staff tried to accommodate better room options. One of best RIU resorts that have stayed at. Hotel is about 45 minute cab ride $25-30 downtown. Resort was full and never felt that way. Downside is they don't have a designated kid area at pool, kids would be kicking and jumping in bar area. Not a lot of night time action at this resort. Better option for family. I would still go back to this resort!!
1 out of 5
by A verified traveler

BORRING PLACE WITH THE TERRIBLE FOOD

Posted Mar 24, 2015
FOOD IS TERRIBLE, BORING AS HELL PLACE. DON'T GO THERE
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Az

Luxurious entrance and beautiful views

Posted Mar 19, 2015
Hotel is great but children's facility is very minimal. Amazing choices of food being freshly prepared in front of guests. Lots of catterpillars around the pool scared the kids and adults. Fantastic entertainment team. Can say we felt we relaxed in the lap of luxury over all .
5 out of 5
Recommended
for Everyone
by A verified travelerfrom St. Louis, MO

Nice all-inclusive

Posted Mar 18, 2015
Pros: Everyone is super helpful and go out of their way to accommodate the clientele.
Cons: Our bed was a little soft, but others family members were happy with their rooms and bed.
Location: This all-inclusive is located in an area where there is little nearby. But we did have dinner in Bocerias (about 10 mins by taxi) and went to PVR.
We booked RIU Palace for a family reunion over spring break with kids. We have stayed at this hotel before, and though the family would like it. The hotel was nice enough to give us rooms that were on the same floor. The food is great: it is tasty and there are a lot of options, but can be a little repetitive if you are staying more than 4 or 5 days. The hotel, i.e. the lobby, pool and access is clean and well maintained. The hotel staff, cleaning staff and waiters are very friendly and go out of their way to help and accommodate the clientele. The kids enjoyed the entertainment and poolside games. The Expedia staff at the hotel (Angie) was also super helpful to book excursions. In summary, a great time was had by all.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco

Fantastic Stay

Posted Mar 18, 2015
Pros: Service, staff, food, cleanliness
Great hotel with even better staff. The food was fantastic and service was out of this world. Having stayed in a lot of hotels before I am pretty picky and had a phenomenal experience.
4 out of 5
by A verified travelerfrom Santa Fe New Mexico

Beautiful setting, but noisy pool

Posted Mar 16, 2015
You could not ask for a more friendly, helpful staff or a more beautiful beach and the hotel is very, very clean and well kept. If you like an all inclusive, the unlimited drinks and good food in the buffet will appeal. Skip the "Special" restaurants, you have to book them 2 days in advance and might get stuck with the 9p seating and the food was very much below expectations. How can a hotel with a great buffet restaurant have such poor food at the other restaurants, especially with a small number of guests at each seating? The decor of this hotel is supposed to be of a palace and ends up being caricature with laughably poor art and brocade furniture and faux antiques, a weird choice for a beach resort. A nice feature is that the rooms all seem to have balconies. The free flowing booze encourages some people to be loud and obnoxious and unending loud speaker activities at the pool makes it hard to find a quiet zone outside at the pool or beach. Also, why not more chaises? It was necessary to run out and reserve chaises in the am or there was no place to sit later by the pool or even on the beach. Skip the spa, it is poorly run and staffed by massage therapists who have little training. We had a nice vacation but would not chose this hotel again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Petlauma CA

Riu Palace Pacifico a great place!!

Posted Mar 15, 2015
Pros: Love the Palace feel of the hotel....
Location: We had 3 days... went to the nearby small town of Bucerias... a 5 minute taxi ride. Flea market, and side cafes, okay for a quick trip.
Can't go wrong with the Riu Palace hotels... this is our third Palace we've stayed in Mexico. Always a great time... Amazing how these Riu hotels shine... always kept spotless. Our room was on the 6th floor partial ocean view overlooking the pool.. Quiet at night. Food always great with so many choices. Staff friendly and always ready to please. Beach clean.... We always stay with Riu!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom P

Good food. Wr

Posted Mar 13, 2015
I wrong bed first night-corrected next day-had long wait to get back in new room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome hotel

Posted Mar 12, 2015
RUI palace is a awesome hotel loved the all inclusive, beautiful pool, good food and the staff was great. Would definitely go back to this hotel again.