Hard Rock hotel and their staff were able to save our vacations. As soon as getting out of my taxi great customer service. Arrived at 10 am checked in , they gave me full access to the facility right away. They gave me my room key by 12:30 way before the 3 pm check in time. Room was very clean and with a great view of the pool and ocean. All the restaurants had great tasting food. The snack bar buffet had a great variety of food and the brick oven pizza by the pool was great. The entertainment staff Oliver,Carly and the rest of the gang kept the fun going by the pool. The nightly shows at the theather were very entertaining.
Great staff, great hotel , overall a great experience. Will definitely recommend Hard Rock to anyone.
Lorenzo from Los Angeles
This Nuevo Vallarta resort is located by the sea, nestled on the beach a short distance from Vallarta Adventures, Nayar …More
I have stayed at 13 all-inclusives in MX & Punta Cana. This resort was one of if not the BEST. It was myself, husband & 3 YO daughter for 6 nights. 2 bldgs are private owned condos (mostly empty) & rest is the resort. Check-in was ~5 min. Concierge always friendly and helpful (Alexandria). Rooms were clean & spacious. Balcony was huge. We got a rollaway for our daughter w/ no issues.
Food quality was Amazing. No reservations required. We went b/t 6:45 & 8 each night and no wait. Drinks were tasty (ask for top shelf liquor) and good variety. Entertainment & bartenders could have been more personable/friendly. We tipped, very few did.
Pools were nice and cool but need to play MUSIC. We brought our ipod. There were barely enough chairs. Like others said, they are stringent about drinks around the pool. Ocean and sand are rough. We played blackjack, beach volleyball and boogie boards and did hair braiding on the beach.
Kids club was Awesome & 1 reason we picked this resort. There were hourly activities/events & they give a cell phone for peace of mind. Worked out great. Loved Francia.
As it was late, we only watched 1 show (Circus), it was pretty good. I have seen at other resorts that having the show away from the main lobby area tends to reduce attendance. People get settled after dinner & don’t want to move. Riu resorts have this figured out & get good participation.
GREAT RESORT. Family/couple oriented / Quiet. Don’t look to party-harty here.
Jamie from St. Louis, MO
This Nuevo Vallarta resort is set on the beach a short distance from El Cora Crocodile Sanctuary, Nuevo Vallarta Beach, and …More
I can not say enough positive things about the staff of the Riu Jalisco. They were awesome. The game staff (Memo and Alejandro) were an absolute joy!! They encouraged us at every game and made our experience memorable. This was our first trip to Mexico (on vacation) and the first time at an all inclusive. As long as you go with the right frame of mind, you will have a wonderful trip. First, get involved. The staff works very hard to provide a unique experience for their guests. Engage with them, and they will make your trip a joy. Two, this in not a luxury hotel. The accommodations were great (room size, view, bed, shower, linens, etc...), but you will be sharing your experience with a lot of the local people. Learn a few phrases in Spanish to help you be cordial, and you'll have a great experience. If you don't enjoy Mexican culture, go to Hawaii... Third, you will not find any "Top Shelf" liquors being served. If you want "Top Shelf", pay a lot more money. But, you may not experience a great Mexican vacation.
Lee from California
Renovated in November 2013, the Riu Jalisco boasts new family rooms, an extended lobby, exciting gastronomic options, and a …More