Everything was wonderful, my Wife and I were celebrating our honeymoon and from entering to exiting we received nothing but the best service. The staff probably made the entire visit... Leo, Raul, Oscar, Jorge, Alonszo, Felix, Ader, you name the person and they were great.
The room was also overlooking the ocean (all rooms have an ocean view). Perfectly kept, a bottle of champagne and chocolate strawberries the first night, and no complaints.
Located in Nuevo Vallarta on the shores of Banderas Bay, this hotel is a 2 km (about 1 mi) stroll on the beach from …More
Overall, we were delighted. Check-in was pleasant, with paperwork and everything brought to us while we sipped our "welcome" beverages in the lounge. We went with our children--ages 10, 7, 4 and 1--and they loved it. The zero-entry pools are great for little people, and the roof-top pool was my 4-year-old's favorite, plus there is a playground if you can withstand the heat. At first, I thought the Resort might have been more family-friendly, but the pools over there were crazy busy and the DJs were blasting music. At the Residences, we had soothing music and a spa getaway atmosphere, as opposed to the party atmosphere at the Resort. Food was fantastic, with lots of options to eat healthy or indulge. Fruit variety could have been better (same selection over and over), but at least it was there. We really appreciated the VIP beach area for guests of the Residences, as it was nice to have a quiet area set aside just for us. Having access to all the food at the Resort was great as well, since the buffet was a great option when we were anxious to get the kids fed quickly. Service at the Residence restaurants was definitely done in "tiempo latino" without the usual American hustle to which we are accustomed. Big bonus: we were NEVER solicited to buy a timeshare. I saw the office that offered tours and ownership, but no one ever called us or approached us about it. Coordinate airport transfer with the hotel! We traveled with Gray Line and paid 4X what a taxi would have cost.
Jennfer from Centennial, CO
Just 10 minutes from Puerto Vallarta International Airport in the heart of the Riviera Nayarit’s flourishing Nuevo Vallarta …More