Just returned from Grand Velas yesterday. 5th time in Puerto Vallarta, yet 1st time at this property. The reviews do not lie. The attention to detail and the overall customer experience are wonderful. From the initial welcome at check in which was topped off by a light shoulder massage, the Grand Velas staff went above a beyond to assure we were comfortable and delighted. The weather is perfect this time of year in PV as well, which just makes the experience that much greater. Special thanks to Jose (Chepe) our wonderful concierge and Gloria who made our evening cocktail experience at the Lobby Bar so special. My wife trul enjoyed the the spa, and all of the amenities it offered. 1st class all the way. Food choices were much better than other all-inclusives. Ask them for what you want, they will deliver! We will be back!
Sun lovers from Michigan
Located in the resort town of Nuevo Vallarta, on Banderas Bay, this ultra luxury all-inclusive oceanfront resort has a world …More
This was our second stay at La Estancia, and for the most part, it was as good as the first time. Several of the staff members we met on our first visit, were still there and made every effort to welcome us back. It is generally a lovely resort to relax and enjoy the good service. From the time you arrival, until departure, the staff tries their best to make your stay the best for you.
One issue we had, this time, was the food in La Casona restaurant was not up to previous level. We had steaks that despite being sent back twice, were still way too rare and shrimp, one night that was past its prime. The wait staff tried to remedy situation, but apparently there is new kitchen staff. Hopefully, this will improve in time. Other restaurants are also available at sister resort.
Our room was kept very clean and was quiet. Poolside, Felix and Gabriel, worked hard at keeping us comfortable and we enjoyed the waiters and food at poolside restaurant.
We would certainly consider a third visit in the future.
This Nuevo Vallarta resort is located near the bay, nestled on the beach a short distance from Playa Bucerias, Flamingos Golf …More