Exterior

Reviews of Holiday Inn Express St. Louis West - O'Fallon, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 286 out of 558 reviews" "
Rating 8 - Good. 167 out of 558 reviews" "
Rating 6 - Okay. 58 out of 558 reviews" "
Rating 4 - Poor. 28 out of 558 reviews" "
Rating 2 - Terrible. 19 out of 558 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Cindy

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Marla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Lacy

Stayed 1 night in Mar 2024

10/10 Excellent

Lana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Everything was very good.
Stayed 1 night in Mar 2024

10/10 Excellent

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Micheal

Stayed 1 night in Mar 2024

10/10 Excellent

Micheal

Stayed 1 night in Mar 2024

8/10 Good

Sonya, Minneapolis

Stayed 1 night in Mar 2024

6/10 Okay

Linda

Stayed 1 night in Feb 2024

10/10 Excellent

Kimberly A

Traveled with family and small children
Liked: Cleanliness, amenities
Great hotel for travelers
Stayed 1 night in Jan 2024
Response from n/a on Mar 19, 2024
Dear Kimberly,I hope this email finds you well. On behalf of the entire team at Holiday Inn Express & Suites, I want to extend our sincerest thanks for choosing to stay with us during your recent travels. Your perfect score of 5/5 and your kind words are greatly appreciated, and we are thrilled to hear that you had a wonderful experience at our hotel.We are delighted that you found Holiday Inn Express & Suites to be a great choice for travelers like yourself. Providing a comfortable and convenient stay for our guests is our top priority, and we are thrilled that we could exceed your expectations.We truly value your patronage and hope to have the pleasure of welcoming you back on your next visit to the area. To make your next reservation, please feel free to contact us directly at 636-300-4844 and dial '0,' or email me at autumn.smith@mandmmgmt.com. Our team is dedicated to ensuring that your future stays with us are nothing short of exceptional, and we look forward to assisting you with your reservation.Thank you once again for choosing Holiday Inn Express & Suites and for your glowing feedback. We sincerely appreciate your business, and we can't wait to welcome you back for another memorable stay!Warm regards,Autumn Smith General Manager 636-300-4844 ext. 501autumn.smith@mandmmgmt.com

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely terrible
Looked like our bathroom had black mold on the ceiling. It also looked like the ceiling was going to collapse. The tv in the room was pathetic, looked like it was from 2007. Doesn't look anything like from the pictures. The bed was stiff as can be, woke up with back pain. The room was incredibly hot and turning on the AC barely helped. After the end of our night, it still didn't reach the target temperature that was set. Not sure why the reviews for this place are so positive - my recommendation would be to avoid it like the plague.
Stayed 1 night in Dec 2023

8/10 Good

Dixie, Columbia

Liked: Cleanliness, staff & service
Convenient for a short work trip.
Stayed 1 night in Dec 2023

8/10 Good

steven

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lights in front werent working unloaded in the dark. Staff got them working shortly after beingvtold
Stayed 1 night in Dec 2023

10/10 Excellent

Jeri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Julie

Stayed 1 night in Nov 2023

10/10 Excellent

Cynthia

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service!!!! I love it
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2023

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Marinda

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and very convenient with its location.
Stayed 2 nights in Oct 2023

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs usb outlets in the room
Stayed 1 night in Oct 2023

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Ralph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special and Great stay
Everything was GREAT!
Stayed 1 night in Sep 2023

10/10 Excellent

Cecilia B

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Randall

Liked: Staff & service
The rooms were clean but we had to move rooms due to air conditioner not working properly. We had a miserable first night due to the air conditioner. The leaking making the carpet wet. The move was an upgrade but light bulbs were burned out, many of the plug in that were part of the lights did not work, the TV would not turn on and they said they would come fix and it was never fixed. Staff was accommodating but did not follow through with the repair of the tv
Stayed 2 nights in Sep 2023

4/10 Poor

Mark

Traveled with group
Disliked: Staff & service, property conditions & facilities
There was Zero cold water in the room. We complained twice and hey said they would "try" to fix it. A/C was out in dining room with no fans even.
Stayed 2 nights in Aug 2023

10/10 Excellent

Karla

Traveled with family
Stayed 2 nights in Aug 2023

2/10 Terrible

Jamie

Stayed 3 nights in Jul 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jul 2023

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
It was restful.
Stayed 1 night in Jun 2023

8/10 Good

Courtney

Stayed 1 night in May 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2023
Response from DeniseGM on May 26, 2023
Thank you for taking the time to review your stay with us. We hope to welcome you back again soon.Denise HaefnerGeneral Manager

10/10 Excellent

Sheena

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet room and comfortable beds. We got there super late but had no problem getting checked in, except our room key took 10 tries to get it to work.
Stayed 1 night in May 2023
Response from DeniseGM on May 16, 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Denise HaefnerGeneral Manager

6/10 Okay

Judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
bath tub dangers
the bathtub was very slippery the grab bar is located at the end of the tub where no one climbs out of
Stayed 3 nights in May 2023
Response from DeniseGM on May 9, 2023
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. I will review with our staff.

10/10 Excellent

Michael

Stayed 2 nights in May 2023
Response from DeniseGM on May 9, 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from DeniseGM on May 1, 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from DeniseGM on Apr 17, 2023
What a wonderful review, we truly appreciate your business and your trust in us. I amvery happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

4/10 Poor

charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities
IT WAS LIKE SLEEPING ON THE INTERSTATE. TERRIBLE ROAD NOISE
Stayed 1 night in Apr 2023
Response from DeniseGM on Apr 5, 2023
Thank your for your candid feedback. I am sorry to hear that you weren't satisfied with our location near the interstate.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. We stayed pretty much to sleep, but the breakfast was great. Clean, comfortable rooms.
Stayed 1 night in Mar 2023
Response from DeniseGM on Apr 5, 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and quiet. We could not hear anyone around us and it made for a great evening.
Stayed 1 night in Mar 2023
Response from DeniseGM on Mar 24, 2023
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.Denise HaefnreGeneral Manager

6/10 Okay

Emily

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was fine, with the exception that there was NO MICROWAVE, which I did not realize, since every motel for about the last 20 years has offered a microwave in the room so I never thought to look for it until I needed it to heat a snack and there wasn't one! BUMMER! Why on this earth would they NOT have a microwave? They had a coffee maker - which, by the way, was broken and did not work, but that was fine because I travel with my own coffeemaker... It's a mystery ...
Stayed 1 night in Mar 2023
Response from DeniseGM on Mar 24, 2023
We appreciate you taking the time to provide us with feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Our suites have in room microwaves and our Market also has a microwave for guest use.Denise HaefnerGeneral Manager

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from DeniseGM on Mar 21, 2023
Thank you for choosing to stay with us and I am glad to hear that your stay with us was amemorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Hans

Stayed 1 night in Mar 2023
Response from DeniseGM on Apr 5, 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We hope to have the opportunity to serve again.