Ratings based on 360 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore

Great for the Price!

Posted Jun 22, 2015
Pros: The bedding was terrific. The room was clean and the appointments were new. The breakfast was great! And sooo appreciated.
Cons: The bath was clean, but I could see the wipe marks on the sink, so I re-cleaned before using. Key card took 10 times to get in!
Location: Very close to the expressway to downtown. We were not there long enough to experience any attractions other than Heinz Field.
Went to the Stones concert at Heinz field. Could not nor would not spend mega bucks to stay closer to Heinz field. The other people in our group stayed in town for a much higher price. While they were closer they did not have any more amentities than we did. Actually they did not have as many. Our room was very comfortable and the free hot breakfast exceeded any free breakfasts that we have ever received when traveling. We had internet and the other party we were traveling with had to pay for that at their fancy hotel!
5 out of 5
Recommended
for Families
by A verified traveler from Akron, Ohio

Hotel outside the city but worth the stay!

Posted Jun 8, 2015
Pros: The pool was bigger and deeper than most hotels we've stayed. Not too packed. The breakfast is better than most. The rooms were well worth the price.
Cons: Outside exterior made it look questionable. Maybe time for a facelift.
Location: Kennywood and Pittsburgh are within 30 mins. Max Erma's is less than 5 mins away. Children's Museum is under 30 mins away. Not too far away.
My wife and our small child stayed here for two nights while we were doing the Rollercoaster Race at Kennywood. When we first drove there, we were worried about it being too far from the city and not a whole lot being around us. When we checked in, the staff was very helpful and willing to help in any way. The second night we stayed there, I went down to the front desk to see if they could help us find milk for our little guy. The night concierge was amazing. She went to leaps and bounds try and help us. While we were unsuccessful, she showed that she cared about us as people. Would definitely stay here if I ever go back to the area. Very surprising hotel.
Comment from Hotel Management
Jun 11, 2015 by Will, Hotel Management
Thank you for the great comments and glad you enjoyed your stay with us. Kennywood is a great amusement park. I will share your comment with our night staff.
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok

Posted Jun 8, 2015
Great pool with outdoor courtyard. Great breakfast. Nice rooms. Housekeeping staff only made beds each day--no replacing towels , no vacuum, no getting hair out of bathroom
Comment from Hotel Management
Jun 11, 2015 by Will, Hotel Management
Thank you for staying with us. The courtyard outside is a nice touch. I am sorry for the housekeeping service and will share this with the executive housekeeper.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Milan, Italy

Comfort business place just outside Pittsburgh

Posted Jun 3, 2015
Pros: Nice and quiet, good balance between costs and service, very kind personnel
I've been here for a couple of weeks for business, I liked the overall comprehensive structure: fitness room, restaurant bar, swimming pool and a laundry machine
Comment from Hotel Management
Jun 11, 2015 by Will, Hotel Management
Thank you for taking time to share your feedback with us. It is nice to have one location where you can relax, eat, and sleep.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice rooms, but . . .

Posted May 29, 2015
Nice room, overall nice hotel. However, awful smell in the hallway leading to room from stairwell.
4 out of 5
by A verified traveler from Cincinnati

OK experience

Posted May 25, 2015
Location: Isolated from restaurants etc
Limited food (bar food) at night). Breakfast bar was good but small for large crowd
2 out of 5
by A verified traveler from Pitts

Not happy, wont return!!

Posted May 21, 2015
Room was not very clean, there was hair everywhere in the room, including on the bed sheets and all through the bathroom. The carpets could not have been scrubbed for months because it was filthy. I have a baby who was crawling and her white pajamas are permantely stained with filth from the floor. Pool was dirty and cold. Not happy for what I paid for a room.
Comment from Hotel Management
May 26, 2015 by Will, Hotel Management
Dear B, Thank you for the feedback. I am sorry that your room was not cleaned well and will review this with our executive housekeeper. Again, I apologize for this lack of service.
1 out of 5
by A verified traveler from ny

Did I stay at the same place as everyone here?

Posted May 10, 2015
Booked hotel based on other reviews and ratings. It was dark, dingy and expensive. No fan in the bathroom which explains the mildew issues, couldn't sleep at all because every time someone flushed a toilet or turned on the water it sounded like the walls would collapse around us although it didn't matter because trying to fall asleep was useless given the 24 hour traffic from the interstate directly outside our window. Stay somewhere else.
Comment from Hotel Management
May 26, 2015 by Will, Hotel Management
Hello, Thank you for taking time to review our hotel. I am sorry that you were disappointed and will share you survey with ownership.
2 out of 5
by A verified traveler

Posted Apr 27, 2015
Forgot to give us towels on last day of stay.
Comment from Hotel Management
Apr 29, 2015 by Will, Hotel Management
Dear Guest, Thank you for taking time to share your feedback with us. Your feed back lets us know what we are doing right and areas we need to improve on. Consequently, I am disappointed that you did not receive towels on your last day here. I will review this with my executive housekeeper. Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2015
The room was nice and comfortable, the pool was nice and good sized, breakfast was great! The restaurant inside the hotel was convenient.
Comment from Hotel Management
Apr 29, 2015 by Will, Hotel Management
Hello, Thank you for taking time to share your feedback. I am glad to hear that you enjoyed the hotel and restaurant. Take care. Will-GM