Ratings based on 957 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from VANCOUVER, CANADA

GOOD LOCATION, EXCELLENT CUSTOMER SERVICE

Posted Sep 7, 2014
Pros: The fitness room and the restautants on the 2nd floor,you should definitely try. The grocery store in the lobby opens until 1130pm, so convenient...
Cons: swimming pool
Location: It takes 3 minutes to the ALAMOANA SHOPPING CENTER by walking...
The first day my wife and I could not sleep well because we were sent to a room which unfortunately close to the ice maker on the hallway. But we were quickly transfered to anther better room after I talked to the front desk receptionist Melissa the 2nd day morning.
4 out of 5
Recommended
for Everyone
by A verified traveler

first time visitors to hawaii

Posted Aug 25, 2014
Pros: proximity to alamoana mall and to parks and beaches.
Cons: The business centre could be improved. It may not be ran by the hotel but it is in the hotel and therefore assoc w/ the hotel service.
There could be more amenities included in the room like complimentary water bottles in the fridge, more than 2 drinking glass especially if you have 3 or 4 people in the room.
Comment from Hotel Management
Aug 28, 2014 by Bill, Hotel Management
Mahalo for staying with us and taking the time to offer a suggestion that we will discuss. Aloha
Comment from Hotel Management
Aug 27, 2014 by Bill, Hotel Management
Mahalo for staying with us and thank you for the suggestion. Warmest Aloha
4 out of 5
Recommended
for Couples
by A verified traveler from Honolulu

Great location

Posted Aug 25, 2014
Pros: Location
Cons: Renovate rooms
Location: Amazing shopping and reastaurants
Very friendly staff. Great Lobby. Rooms could be renovated a bit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel close to shops and beach.

Posted Aug 20, 2014
Great hotel in excellent location. Bridge to Ala Moana Shopping Center was very convenient. Picked up Trolley to Waikiki from there. Hotel room very clean n friendly staff
Comment from Hotel Management
Aug 24, 2014 by Bill, Hotel Management
Arlene, Mahalo for the kind words it was our pleasure to host you and hurry back soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from Maui

It's the little things that count

Posted Aug 19, 2014
Pros: Great location, walking distance to shops and restaurants at Ala Moana Shopping Center.
Cons: Fix the parking situation.
My wife and I live on a neighbor island and when we're in Honolulu, the Ala Moana Hotel is one of our regular places we stay. Normally I would give the hotel a decent review, but my latest visit was lacking. First, when we checked in, we were greeted by a line of 20 guests trying to do the same thing. When we finally received our room key, we discovered our room hadn't been cleaned yet, so we had to go back to the lobby to get another room. The check-in clerk apologized and gave us an upgraded room for our trouble. After we checked into our room, we noticed there was no floor mat for the shower or sugar for the coffee service. Little things, but irritating nonetheless. Parking is always a problem at this hotel. If you're lucky to find an empty space, you'll probably find your car trapped by double parkers the next morning. This made it difficult to get out of the garage. When we complained about the parking situation, the clerk apologized and gave us one free day of parking. It didn't solve the parking problem, but it took some of the sting out of our stay. Overall, we had a nice stay at the Ala Moana Hotel, but it's the failure to pay attention to the details that count.
Comment from Hotel Management
Aug 23, 2014 by Bill, Hotel Management
I apologize for your troubles, you are right! The devil is in the details! I have shared your comments with the staff and we are grateful you took the time to assist us to improve. Warmest Aloha
4 out of 5
Recommended
for Families
by A verified traveler

Walking distance to almost everything.

Posted Aug 15, 2014
Pros: Good security, safe environment. Beach has great amenities.
Cons: None
Location: Mall right across the street. Beach front a few feet awahy.
Had an awesome time. Walked the beach. Took about a 20-25 minute walk and ended up in Waikiki. Did a little shopping. Will visit again.
Comment from Hotel Management
Aug 19, 2014 by Bill, Hotel Management
Mahalo for the kind words and allowing us to host you.
Comment from Hotel Management
Aug 19, 2014 by Bill, Hotel Management
Mahalo for allowing us to host you and we hope to see you soon!
3 out of 5
by A verified traveler from Switzerland

Hotel covers the basic needs

Posted Aug 4, 2014
We booked this hotel during a stop-over in Honolulu. The hotel is located right on top of the mall and there was a construction going on right in front of the hotel. Therefore it was loud even with closed windows. Our room was too small and the intenet connection horrible. The only positive point was the acceptable price.
Comment from Hotel Management
Aug 6, 2014 by Bill, Hotel Management
Mahalo for staying with us. We apologize for the construction and have worked with our internet provider to correct or recent issues. Please visit us again when you plan to visit our beautiful Island. Warmest Aloha
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Nice hotel close to shopping & dining

Posted Aug 4, 2014
Pros: Location
Location: Great location Close to public transportation, shopping & dining.
Had a canceled flight. Needed hotel for one night Hotel was very accommodating.
Comment from Hotel Management
Aug 6, 2014 by Bill, Hotel Management
Mahalo and please return soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Hawaii

Great location for shopping, restaurants & beach.

Posted Jul 31, 2014
Pros: Location.
Cons: Bathroom was weird.
Location: Connected to the largest shopping Mall in Hawaii & beach across the street. Central Bus available.
Just convenient for us, very pleasant. Did some shopping & visited a couple different restaurants.
Comment from Hotel Management
Aug 6, 2014 by Bill, Hotel Management
Thank you for experiencing the hotel for "people in the know"! Hurry back
4 out of 5
Recommended
for Everyone
by A verified traveler

convenient to downtown

Posted Jul 27, 2014
have stayed here before. convenient. nice facilities. enjoyed the restaurants.
Comment from Hotel Management
Aug 6, 2014 by Bill, Hotel Management
Mahalo for us to serve as your host and we hope to see again when you return to our beautiful Island. Warmest Aloha