Ratings based on 967 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to Waikiki and shopping mall

Posted Oct 17, 2014
The room is a bit cramp. Pillow filling and pillow case is smelly and should be cleaned. shower curtain smells like sweat and should be replaced.
Comment from Hotel Management
Oct 21, 2014 by Bill, Hotel Management
We apologize for the issue with your pillow and we will discuss your comments at tomorrow's Housekeeping briefing. Mahalo for staying with us and come back soon. Warmest Aloha
2 out of 5
by A verified traveler from Sydney

Wouldn't stay there again

Posted Oct 1, 2014
Pros: The Japanese restaurant was good
Cons: The TV guide should only show the channels available.. very frustrating late at night when you just want to watch something before bed.
Location: Location was good. near Ala Moana centre.
This hotel looks lovely from the foyer but my overall experience for the amount of money spent, was very disappointing. I requested an ocean view but had an awful outlook onto a car park so then asked for a change to the mountain view (and paid an additional $20) but it was not much better. There was no room service or mini bar, the TV guide showed countless channels that turned out to be not available and there were no movies available either. At one point I called down and asked for a fork but received no customer service (and no fork). The staff were quite friendly but it was not a pleasant stay. My door card stopped working so I got stuck in the elevator. (card was needed to use the elevator). The pool area was not inviting at all. It was generally a total and sad disappointment and if I hadn't paid in full advance I would have moved hotels. I would definitely not go back there again.
Comment from Hotel Management
Oct 7, 2014
Please accept my sincere apology that the hotel did not meet all of your expectations for your vacation in Hawaii. We will use your comments to imoprove our offerings to our guest to ensure that they have an enjoyable vacation in Hawii and at the Ala Moana Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Guam

In the hear of downtown Honolulu.

Posted Sep 30, 2014
Pros: location
Cons: bigger pillow on the bed
Location: The mall and many dining places.
Overall, I would recommend this hotel to other travelers. It is located right near the mall and within walking distance of Waikiki.
Comment from Hotel Management
Oct 2, 2014 by Bill, Hotel Management
Mahalo for taking the time to provide feedback and please return soon. Mahalo
5 out of 5
Recommended
for Families
by A verified traveler

PERFECT HOTEL

Posted Sep 21, 2014
Pros: NICE WORKER,
Cons: SOME TIMES BUSINESS ROOM FAX,COPY DOESN'T WORK.
Location: ALA MOANA CENTER. DON QUIJOTE, WALMART.
PERFECT HOTEL EMPROYEE SERVICE. I STAY EVERY MONTH. GOOD PRICE .
Comment from Hotel Management
Oct 2, 2014 by Bill, Hotel Management
Music to our ears! Mahalo for the terrific feedback and for allowing us to regularly host you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tasmania, Australia

Been here before

Posted Sep 18, 2014
Pros: Great location for us.
Cons: Can not really contribute here, due to my short stay with you.
Location: As indicated above.
We stayed with the hotel before due to our aircraft not leaving on time. Considering the location of the hotel ie next to Macy's shopping centre. It was a no brainer for us, we only had one day to spend in Honolulu and wanted to be close to the centre. It is a well run hotel at a reasonable rate.
Comment from Hotel Management
Oct 3, 2014 by Bill, Hotel Management
We appreciate your kind words and allowing us to serve you. Mahalo
Comment from Hotel Management
Oct 3, 2014 by Bill, Hotel Management
Mahalo for staying with us and hurry back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Ala Moana Hotel for Conference Attendees

Posted Sep 15, 2014
Pros: Decent facilities and good location.
Cons: Check-in time can be earlier so that travellers on morning flights can get their rooms earlier. There was a long queue at 3 pm when everyone arrived.
Location: Near the Ala Moana Shopping Center, the Hawaiian Convention Center and the Ala Moana Beach.
The Ala Moana Hotel is a nice, comfortable hotel, with good beds and amenities. It is conveniently located near the Ala Moana Shopping Center and the Hawaii Convention Center (where the conference was held). The conference had a couple of events at the Hilton Hawaiian Village, which was also within walking distance albeit somewhat a distance. The Ala Moana Beach is within walking distance. Depending on the location of your hotel room, sunsets or sunrises can be very pretty - I caught a great sunrise at about 6 am. The staff were friendly and helpful. The lifts were fairly quick, unlike some hotels where the lifts take a long time to arrive. There was a café and restaurant in the hotel, and eating places not far from the hotel. I enjoyed my stay at the Ala Moana Hotel, and would consider staying at this hotel again in future.
Comment from Hotel Management
Oct 3, 2014 by Bill, Hotel Management
Mahalo for your feedback and we hope you will allow us to host you again on your return to our beautiful Island.
4 out of 5
Recommended
for Everyone
by A verified traveler from VANCOUVER, CANADA

GOOD LOCATION, EXCELLENT CUSTOMER SERVICE

Posted Sep 7, 2014
Pros: The fitness room and the restautants on the 2nd floor,you should definitely try. The grocery store in the lobby opens until 1130pm, so convenient...
Cons: swimming pool
Location: It takes 3 minutes to the ALAMOANA SHOPPING CENTER by walking...
The first day my wife and I could not sleep well because we were sent to a room which unfortunately close to the ice maker on the hallway. But we were quickly transfered to anther better room after I talked to the front desk receptionist Melissa the 2nd day morning.
Comment from Hotel Management
Sep 20, 2014 by Bill, Hotel Management
I am so pleased we were able to accommodate your request and we apologize that your rest was troubled. Mahalo for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

first time visitors to hawaii

Posted Aug 25, 2014
Pros: proximity to alamoana mall and to parks and beaches.
Cons: The business centre could be improved. It may not be ran by the hotel but it is in the hotel and therefore assoc w/ the hotel service.
There could be more amenities included in the room like complimentary water bottles in the fridge, more than 2 drinking glass especially if you have 3 or 4 people in the room.
Comment from Hotel Management
Aug 28, 2014 by Bill, Hotel Management
Mahalo for staying with us and taking the time to offer a suggestion that we will discuss. Aloha
Comment from Hotel Management
Aug 27, 2014 by Bill, Hotel Management
Mahalo for staying with us and thank you for the suggestion. Warmest Aloha
4 out of 5
Recommended
for Couples
by A verified traveler from Honolulu

Great location

Posted Aug 25, 2014
Pros: Location
Cons: Renovate rooms
Location: Amazing shopping and reastaurants
Very friendly staff. Great Lobby. Rooms could be renovated a bit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel close to shops and beach.

Posted Aug 20, 2014
Great hotel in excellent location. Bridge to Ala Moana Shopping Center was very convenient. Picked up Trolley to Waikiki from there. Hotel room very clean n friendly staff
Comment from Hotel Management
Aug 24, 2014 by Bill, Hotel Management
Arlene, Mahalo for the kind words it was our pleasure to host you and hurry back soon!