Ratings based on 1,779 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

OK Stay

Posted Jul 4, 2015
Clean, well managed, right next to mall. Business center charged for internet time if you need to print your own boarding passes
1 out of 5
by A verified traveler from bribe island

Disappointing all round

Posted Jul 3, 2015
Pros: Nothing
Cons: Everything
Location: Label shopping
Arrived on an all night flight from Brisbane. Thought we had booked for the night before as I had emailed the hotel a few days earlier to let them know we would be arriving early and we were happy to pay the extra. Had no reply so when we arrived we were told very rudely that we could not check in until 3pm. The staff member would not even check to see if our booking was changed. We filled in the time in the shopping centre as no food or drinks in the lobby or restaurant down stairs in the hotel. The lobby is very dirty with tables having not been cleaned and chairs so stained and filthy I found it hard to believe that a hotel would be in such a state. At 2.45pm my husband stood in line waiting to check in until after 4pm. The lady who did check us in at that time was very nice, and she is the only positive thing I could say about the hotel. Very noisy and unless you want to do some label shopping I would not suggest staying in that area.
3 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Very handy to the mall and amenities

Posted Jul 2, 2015
Would have loved to check in earlier than the check in time but hotel was very busy. Some, not all, front desk staff are very nice & helpful. Overall experience was good.
4 out of 5
Recommended
for Couples
by A verified traveler from Honolulu

Nice hotel close to marina and Waikiki

Posted Jul 2, 2015
Pros: Central to Marina and Waikiki
Cons: Decor in our room
Location: A good walk into town, and loved being beside the Shopping Mall
We found the Ala Moana to be a very nice hotel to stay in. The staff were very professional and helpful. It was very central and right next door to the Ala Moana Shopping Mall which was fantastic. The bar/restaurant upstairs was first class. We would definitely stay there again. My only negative is I felt the overall decor of our room to be a bit tired.
3 out of 5
Recommended
for Everyone
by A verified traveler

I lost a bunch of keys they have not been found

Posted Jun 29, 2015
It was okay. the line to check in was super long. The room is so small . I slept on the couch I did not know that there are no rooms with 2 twin beds like all the other hotels. The food was great on Friday noght. The staff is excellent. Thank you
Comment from Hotel Management
Jul 3, 2015 by Bill, Hotel Management
Sorry about the delay for check in. We are currently installing a new computer system which requires much training and we apologize for any inconvenience this caused. Mahalo for staying with us and hurry back soon. Ā hui hou kākou (Until we meet again)
5 out of 5
Recommended
for Everyone
by A verified traveler from Korea, Ulsan

한국분들에게 좋을 것 같습니다

Posted Jun 29, 2015
Pros: 36층 식당은 전망 및 질이 아주 만족스러웠습니다
Cons: 아침식사는 별로입니다
Location: 와이키키 해변까지 걸어사도 갈 수 있는 위치입니다 물론 TAXI가 더 좋겠지만요
공항에서 교통접근이 편리하고 시설이 최근 만들어 진 것으로 보이며 전반적으로 일본호텔 느낌이 많았음. 전반적으로 양호하다는 느낌이었찌만 단 한가지 아침 뷔페는 별로였습니다
3 out of 5
Recommended
for Everyone
by A verified traveler from perth

Close to shops

Posted Jun 28, 2015
Took 1 hour to check in Room was but small but very comfortable. Nice view of Harbour. Next door to ala moana shopping centre
Comment from Hotel Management
Jul 3, 2015 by Bill, Hotel Management
Mahalo for the kind words and allowing us to host you. We are currently installing a new computer system which requires much training and we apologize for any inconvenience this caused. Warmest Aloha and Ā hui hou kākou (Until we meet again)
2 out of 5
by A verified traveler from y

ビジネスホテル並

Posted Jun 28, 2015
思ったよりリゾート感が感じないです。部屋の設備も古い、癒しを求めるなら方には、お勧めできません。 プールも正直に貧相、学校のプール見たく、ハワイぽっくないです。 私は帰国の為、2泊しましたが、限界ですね。 お買い物はとても便利でした。
4 out of 5
Recommended
for Everyone
by A verified traveler from 東京

ハワイコンベンションセンター至近の快適なホテル

Posted Jun 24, 2015
Pros: ロケーション。電子レンジが設置されていること。室内での無線LAN完備。
Cons: 「エコカード」をベッドの上に置いた場合のみシーツ交換するという決まりはすぐには気づきにくく、逆にする(「カード」をベット上に置いた場合は交換しない)ほうがよいように思いました。 宿泊客向けの自走式駐車場の料金1泊$20は、出し入れ自由とはいえ割高でした。
Location: ハワイコンベンションセンターへのアクセスには最適のホテルです。買い物はアラモアナショッピングセンターで必要充分ですが、ワードセンターズという別のショッピングセンターへも徒歩圏内です。 観光名所?ではないですが、怪しげな風俗街がホテルとコンベンションセンターに隣接しています。
巨大なアラモアナショッピングセンターに隣接しており、ハワイコンベンションセンターへは徒歩3分、アラモアナビーチへも徒歩10分くらいで、ロケーションはよいと思います。ただしワイキキからは少し離れているので、バス、タクシーなどで行くこととなり、ワイキキ重視のかたには面倒かもしれません。 ホテル2階がショッピングセンターの立体駐車場に接続しています。ただし歩道はなく、駐車場内を横切らねばならないので、子供連れの場合は安全に注意が必要です。ショッピングセンターから戻る場合は、ホテルの方向の表記がなくて迷いますが、モール2階からMacy's(デパート)を目指して中を通り抜けるのがよいと思います。 部屋は簡素ですが、小型冷蔵庫、電子レンジ、コーヒーメーカーが設置されています。学会が開催されていたハワイコンベンションセンターまで徒歩3分ほどで、至近のセブンイレブンで弁当(Bentoという名称で小ぶりのものが売られていました)を買い、自室に戻り温めて食べることができました。 各部屋には無料の有線および無線LAN(WiFi)が整備されていますが、無線LANが安定せず何度も切断されるのは今ひとつでした。1階ロビーにも無線LANが設置されているようでしたが、部屋とは方式が別で使い方が不明でした。 宿泊料はリーズナブルで、当サイトから最安値の「Kona Tower Value Rate City/Mountain View」で予約しましたが、実際にはWaikiki Tower 12階のツインルームに1人で宿泊し、ベランダのテーブルから海などの景色を眺めながら食べることができました。同時に予約した同僚2人は、Waikiki Tower 20階のPartial Ocean View相当?のツインルーム(ベランダあり)と、Kona Tower 13階のCity/Mountain Viewのシングルルーム(ベランダなし、部屋も少し狭い)だったので、運もあるかもしれません。
4 out of 5
Recommended
for Everyone
by A verified traveler from HK

Close to Ala Moana Center

Posted Jun 23, 2015
Pros: The hotel is close to Ala Moana Center and Hawaii Convention Center.
The hotel is close to Ala Moana Center and Hawaii Convention Center, it is a good choice for someone would take part in the meeting in Hawaii Convention Center. However, the sound insulation of the room is bad, and with little view.
Comment from Hotel Management
Jun 30, 2015 by Bill, Hotel Management
Mahalo for allowing us to host you and we apologize for any inconvenience. Warmest Aloha and Ā hui hou kākou (Until we meet again)