Ratings based on 933 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
85% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from idaho

Do not stay here

Posted Sep 16, 2014
Within 15 minutes of checking in we checked out and because there was no refunds on our booking we lost our money but were totally ok with that. Under no circumstances were we staying in that room. Check in was a nightmare and slow and was our first impression of what was to come. As soon as we walked into our room we were disgusted. This is not a hotel. It is low income housing. The fact that they charge you an "amenities fee" is a disgrace. There are absolutely ZERO amenities. We walked out and booked a room at an amazing hotel at a walkin rate for LESS than we paid for this dump.
3 out of 5
Recommended
for Everyone
by A verified traveler from WA

Posted Sep 13, 2014
Great view, small clean rooms and tiny pool tho... Elevator take for ever sometimes
Comment from Hotel Management
Sep 15, 2014
Dear Jackie: Thank you very much for your comments! We appreciate you taking the time to evaluate our property. We do understand about the elevator taking a while during the peak times of the day. Unfortunately we do not have service elevators and all hotel staff and guests use the three main elevators. We hope you will consider staying with us again. Much Mahalo! Roy Yamamoto General Manager
2 out of 5
by A verified traveler from Los Angeles

Spend the extra $$$ and stay at a better place

Posted Sep 13, 2014
Pros: the only pro was the pool area was very clean, big and overlooked the city
Cons: rooms need to be repainted and old spring mattress replaced at least
Location: location was good shops beach was 10 to 15 min walk.
cons. room had unpainted drywall, noise window ac, and slight smell
4 out of 5
Recommended
for Everyone
by A verified traveler from L

One night stay

Posted Sep 5, 2014
Price right, clean...Staff gets 10 plus..Hotel accessible from HNL airport on city bus...so close to beach..eating places..Really enjoyed area...Would stay again..
Comment from Hotel Management
Sep 15, 2014
Much Mahalo for your kind comments! We appreciate your rating of our staff, which we are very proud of. Yes, our hotel is very convenient and accessible with the city bus line directly within a few yards of walking. Beach access is also convenient, especially to the non-crowded Ft. De Russy beach area. The restaurant selection close to our property will provide for many budget ranges. We look forward to your next visit and again, Mahalo! Roy Yamamoto General Manager
2 out of 5
by A verified traveler from Kauai

Poor relaxation facilities

Posted Sep 5, 2014
Pros: The actual location, at the Ewa end of Waikiki, and across from Ft. DeRussy park facilities was very pleasant.,
Cons: Makings for morning coffee, comfortable lounge chair for TV, simple furniture on lanai
Although the location of the hotel is convenient and pleasant, I found the room accomodations--No morning coffee facilities, only 2 straight back chairs not appropriate for casual lounging and/or TV watching, no furniture on the lanai to encourage use not at all accomadating! Quite frankly I will probably not return nor will I recommend it to friends. Sorry
Comment from Hotel Management
Sep 7, 2014
Thank you for your comments! We apologize for the incovenience you experienced during your stay with us. We do offer a coffee maker on request for all of our guests. Due to safety standards we do not provide furniture on the lanai area. Again, mahalo for staying with us. Roy Yamamoto General Manager
1 out of 5
by A verified traveler from San Diego

Ambassador Hotel Worst Hotel Ever!!!!!!!

Posted Sep 2, 2014
Pros: Nothing
Cons: Everything!
This was by far the worst experience We've ever had. The room smelled of mildew. The lanai had a bucket for the water coming off the A/C unit that was full the entire time. The Lanai was wet with overflow . The housekeeping staff and maintenance were very nice but did not clean the rooms very well. And on top of all this they had the nerve to charge us a 20 dollar a day resort fee. Even though this place was far from being a resort.. No coffee in the rooms, the beds were horrific. I will never stay there again! By the way ,your hotel staff (front desk) were very rude and condescending!!!!
Comment from Hotel Management
Sep 7, 2014
Thank you for your comments! We apologize for the negative impression our property left on you, during your stay. Roy Yamamoto General Manager
2 out of 5
by A verified traveler from Barstow Calif.

Suprise! Suprise! Suprise!

Posted Aug 31, 2014
Pros: Just an old hotel that is reasonably clean, safe and out of the main stream.
Cons: No coment at this time
Location: We generally leave the concrete jungle to enjoy the true beauty and the spirit of Aloha on the Island.
It's now my understanding the Ambassador Hotel is under new management and with that came with increased room rates, increased parking fee rates and the introduction to an Amenity Fee. The night manager Karla Millan who explained the fee's was rude, discourteous when I turned in my parking pass and inquired about the parking fees. I was then inform of the Amenity Fee which we weren't aware of it , didn't need it, didn't want it and didn't use any of the so called services. So why were we charged an extra $167.52 ? It was prudent of me to supress my thoughts while Ms Millan made a fool of herself and the hotel she represents. As frequent visitors to Hawaii and this Hotel, we have over looked their deficiencies and there are numerious ones and placed this Hotel in a brighter light. Our past complimentry letters may have been an insentive for management to blindside the visiting public. We more than likely will revisit Hawaii in the near future but I seriously doubt of any loyal patronage to the Ambassador Hotel. I hope and trust anyone reading this review really considers this Hotel as a place to stay.
Comment from Hotel Management
Sep 5, 2014
Thank you for your comments! Please rest assured that we take all comments from our guests to improve the quality of our service. We will take the necessary steps to bring your concerns to the necessary personel for correction. Mahalo Roy Yamamoto General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

5 night stay

Posted Aug 29, 2014
Pros: Staff were excellent.
Cons: Hotel could do with modernising throughout.
Location: Good location near to shops and beach.
Poor room on first night known as the standard room. Kitchenette was old and had burn marks all over .fridge was old too. Bathroom was so basic. The next morning we asked to change rooms. Nice room on 17th floor,balcony and ocean view. Kitchenette was clean and the fridge was near new. So much better than first impressions. Karla,the duty manager fixed everything for us and nothing was too much trouble. Would stay there again but only if we could get the same room.
4 out of 5
Recommended
for Everyone
by A verified traveler from Stockton, CA

Good location

Posted Aug 26, 2014
Close enough to beach and bus stop right across the street.
3 out of 5
by A verified traveler from 29841

decent kitchen, large bathroom

Posted Aug 25, 2014
Pros: view, pool
Cons: clean drains, replace carpet, no smoking sign @ poolside.
Location: near everything that matters in waikiki. walking distance to beach, bay, and shopping.
the shower drain was clogged and the carpet was very old and not fun to walk on barefoot. otherwise, it was comfortable, had a good balcony view, and a nice pool. there was an obnoxious cigar smoker who made the poolside smell terrible, so they should not allow smoking there right by the pool.