Ratings based on 2,030 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
86% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Downtown

Posted Jul 24, 2015
Older but OK. We were only there two nights. Hidden fees that could easily be posted on Expedia. $20 per day amenities fee to connect to Wifi and use pool, game room (rinky dink), business center. $20 per day parking. When I asked if there was coffee in the mornings they said "we can't supply coffee for everybody, you can buy coffee at a coffee bar next door"
2 out of 5
by A verified traveler from Hershey, Pa

Small single beds

Posted Jul 21, 2015
Pros: Location is good.
Cons: Management understanding.
Location: Stores, food, and beach, not far away
Booked three days, then realized I loose a traveling to Japan. It was a mistake. Too bad - no refund! Watch out for extra fees when you arrive.
Comment from Hotel Management
Jul 22, 2015 by AP, Hotel Management
Aloha Hal, Thank you for your stay. We are sorry to hear your travel plans had to be altered. Best regards, Adrian
4 out of 5
Recommended
for Everyone
by A verified traveler from ICN

좋은 위치, 합리적인 가격

Posted Jul 20, 2015
Pros: 위치와 합리적인 가격정도입니다.
Cons: 식당이 없습니다..물론 앞에 카페가 하나 있긴하지만..조식부폐정도는 해도 될듯한데..그게 없어 아쉬움
Location: 와이키키 해변, 주변 공원 산책, 호텔 뒷편에 와이키키 운하 산책길 좋음
가족여행으로 아내와 중학생 아이를 동반해 익스피디아를 통해 저렴하게 숙박비를 지불했습니다. 8일간 머무르면서 불편한 점은 없었습니다. 하와이 호텔이 전반적으로 일본사람들에게 맞춰진 느낌이 많습니다. 항상 일본어 상담이 구비되어 있구요.. 저는 3인이 트윈 더블베드룸으로 사용했구요..주방이 딸린 방으로 예약해 아침은 숙소에서 해결함. 전기렌지, 전자렌지, 각종그릇, 냄비 후라이펜등이 있어서 한식을 항시 맛볼수 있었음(물론 기본적인 부식은 챙겨갔구요 없으면 인근 월마트에서 사서도 먹고) 짧은 영어에서 한가지 실수를 한게 있어요..호텔에서 amenirty fee 라고 안내문을 하나 주더라구요.. 거기엔 호텔편의시설을 사용하는데 하루당 20$를 지불하는 형태였는데.. 편의시설이라 해봤자 헬쓰장, 얼음기기 이용, 호텔 수영장(찌깐하고 수질상태 지저분..오히려 동남아 허접한 호텔 수영장이 더 낳음..사람 디립다 많고..).정수기 이용, 와이파이 이용, 자전거 몇시간 대여, 빨래방 이용(사용시 1불정도 내는듯) 등등 뭐 있었는데..그런가브다 하고 오케이 했더니..정산할때 보니..그게 결재되더만요.. 물론 잘 사용했으니 손해는 아니었는데..20$정도까지 지불할 꺼리는 아닌듯.. 호텔 바로옆에 dollor 렌트가 주차장이 있어서 렌트하기 편하고 반납하기 편한것도 있고..와이키키 해변까지는 걸어서 10분정도 소요되는 듯 하고..트롤리나..더버스 이용하기 괜찮았습니다.
Comment from Hotel Management
Jul 22, 2015 by AP, Hotel Management
Aloha Jeon, Thank you for your review. Please allow our team to have your post properly translated and shared with our team. Mahalo, Adrian
2 out of 5
by A verified traveler from Hawaii

Nice staff. Horrible hotel.

Posted Jul 19, 2015
Nice staff, the best thing about the hotel. Ugly room. Dirty carpet. Door to the bathroom couldn't even close. Dirty bath area. Never staying here again.
Comment from Hotel Management
Jul 22, 2015 by AP, Hotel Management
Aloha Mom, I'm sad to hear that your room had issues and we did not meet all of your expectations. Sincerely, Adrian
1 out of 5
by A verified traveler from los angeles, california

Location is nice but hotel is not

Posted Jul 17, 2015
The pictures on website was not the pictures of thee said room once I arrived, it had a smell of damp moisture old to it, the kitchenette was old and rusted
Comment from Hotel Management
Jul 21, 2015 by AP, Hotel Management
Aloha Tish, I apologize if you felt the product was different than our advertised pictures. We will look into your concerns. Best regards, Adrian
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

I would do it all over again...

Posted Jul 16, 2015
Definitely met my expectations, love the staff!! Hotel lobby staff very attentive. Housekeeping is extremely nice, maintenance is there when you need them. Rooms are equipped to meet your traveling needs. A/C, kitchenette, big bathroom, TV channels available, cleanliness is plus. When asking for anything from front desk it was received within a timely manner. Pool is clean. Laundry room saved me!!! Very happy overall!! Water is provided for free... definitely saved $$, Mahalo
Comment from Hotel Management
Jul 21, 2015 by AP, Hotel Management
Aloha Cecy, Thank you for your review. We are pleased that we met your overall satisfaction. Return soon, Adrian
3 out of 5
by A verified traveler

当初案内がなかった経費支払い

Posted Jul 13, 2015
宿泊費を前払いしていましたが、到着後、宿泊者全員から徴収していると言われ、AMENITY費用として20USD/ROOM/日の支払いを余儀なくされました。こういう費用は、予約時に確認できる案内に加筆していただきたいと思います。
Comment from Hotel Management
Jul 16, 2015 by AP, Hotel Management
Thank you for your review, Please allow us to have your posting properly translated, before we share it with our team. Mahalo,
4 out of 5
Recommended
for Everyone
by A verified traveler from c

다운타운과 가까운 거리라 이동이 편했던거 같아요

Posted Jul 10, 2015
자체 수영장도 놀기 좋고, 저희가 이용한 가격에 비하면 많이 편하게 생활했어요. 추천임다 헬스장에 러닝머신이랑 운동기구들도 있는데 쾌적했어요^^
Comment from Hotel Management
Jul 16, 2015 by AP, Hotel Management
Mahalo for your review, In order to accurately share your comments, please allow us to have your posting properly translated, A hui hou,
4 out of 5
Recommended
for Families
by A verified traveler from 東京

安全/安心

Posted Jul 8, 2015
Pros: 安全な場所に位置している。バス停が近く便利。ワイキキのショッピングにもアラモアナへ出向くのに便利。
Cons: ベランダが綺麗でなかったので開ける気にならなかった。
Location: 上記に記しましたが、バス停が近いので移動に便利。ワイキキには歩ける位置であり、またアラモアナショッピングセンターにも行きやすい。
スタッフも建物も家庭的な雰囲気のホテルなので気楽に安心して滞在できる。安全な所に位置しているのが一番良い。ワイキキにもアラモアナにも行きやすい場所にある。 無料の飲料水の提供が有難い。
Comment from Hotel Management
Jul 16, 2015 by AP, Hotel Management
Aloha, Thank you for your review. Please allow us to have your posting properly translated and shared with our team. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice view from the penthouse!

Posted Jul 7, 2015
Pros: It is close to shopping, Waikiki beach. Liked the water dispenser.
Cons: Elevators are a bit clunky.
Stayed one night after a 7 day cruise of the islands. Nice way to ease back into normal routines.
Comment from Hotel Management
Jul 16, 2015 by AP, Hotel Management
Mahalo for your review, After seven days at sea, I'm sure it was nice to relax in the penthouse. Safe travels,