Ratings based on 860 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
85% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from California

nice staff

Posted Jul 17, 2014
I had a great time! Staff was really friendly and attentive. The rooms need an upgrade. My room was upgraded with a kitchen at check in which was really helpful because it was really expensive eating out three times per day. They also provided us with re-usable water bottles and free water at the hotel The parking fees was the a con. I paid $25/day. There is really no other option especially when you come with children and you're driving around the island. I also needed to extend my check out time due to a late flight which was a $50 charge.
3 out of 5
by A verified traveler

Posted Jul 15, 2014
Pros: Location
Cons: Upgrade the carpets and furniture.
The hotel was old - the room smelled musty/old. Carpets need to be changed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for the price

Posted Jul 15, 2014
The hotel was pretty good but really needs renevation. The walls had been painted without much prep and our door to out bathroom didnt even close completly . The staff however sold us on day one! They are extremely helpful and friendly day after day! The location is perfect for wanting to do just about anything ! Must try tony romas right by this ver hotel!
3 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Ok Hotel needs some upgrading

Posted Jul 15, 2014
Pros: Very clean and serviced daily
Cons: Show with curtain - way behind the times
Location: Short distance from shopping and easy and flat walk
Couldn't use in house phone to ring overseas as I couldn't produce credit card - offered cash but would not accept. Bit disappointing as i was staying alone in hotel, also very noisy from street traffic and early morning deliveries.
2 out of 5
by A verified traveler from BIG ISLAND

WITHIN WALKING DISTANCE TO BEACH; SHOPPING;DINING.

Posted Jul 14, 2014
Pros: EASY TO GET IN AND OUT
Cons: REPLACE A/C AND BED
A/C TOO LOUD!!!!!! BED IS VERY FIRM. WE WE'RE PLACED ON SECOND FLOOR; TOO CLOSE TO STREET AND THE NOISE FROM CARS; BUSES AND TRASH TRUCKS EVERY MORNING .
2 out of 5
by A verified traveler

Bad

Posted Jul 14, 2014
The rooms are really old and dirty. I wouldn't recommend this hotel to anyone. They make you pay a resort fee, but this is no resort. Only the lobby is nice, but that's only a small part of the hotel. If you can help it, don't stay here.
2 out of 5
by A verified traveler from fresno, ca

2 and half star hotel

Posted Jul 11, 2014
Room needs to be upgraded, blankets are cheaply. They need to upgrade this place.
2 out of 5
by A verified traveler

Posted Jul 11, 2014
Not how it looked on the pictures kind of cheap definitely would have paid more for something nicer
1 out of 5
by A verified traveler from silicon valley, ca

Rude staff, stark rooms

Posted Jul 10, 2014
Everything about our stay here was horrid. We booked a room here for one night because of a mix up with a rental agency. Checked-in early, upon arrival front desk staff didn't smile or make me feel welcome. She informed me that I was being charged a no-show because my reservation was for the day prior to my arrivals when a hard copy and email proved otherwise. She was on the phone with a manager or expedia and wouldn't even reassured that things would be readjusted. Long story short, reservation was adjusted to the correct date. The room itself was like staying in a hospital room with a tiny kitchen. The hallway that lead to the sleeping area had a kitchenette, everything was sticky, outdated, and had a funky smell. The bathroom was in disrepair, a tiny shower stall that was covered with a shower curtain that served no purpose since water leaked through the bottom leaving half of the bathroom floor wet and slippery. Did I mention the closet is IN THE BATHROOM?! That's right, we had to keep our suitcases next to our beds so they would get wet! The sleeping quarters were uncomfortable, the springs in the bed were easily felt under the paper thin sheets. The room itself lacked any decor or color for that matter. Everything, I mean, everything was while with the exception of the 20" tv Ugh we couldn't have gotten out of there faster.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Just what we needed

Posted Jul 6, 2014
Pros: The Expedia employee in the lobby that helped us book all of our activities. Must do:Germaine's Luau, Circle island tour, Humana bay and dinner cruise
Location: The beach, food and shopping is walking distance. There was a bus, Shuttle, or tour you could take for anything you want to see on the island.
We just got back from our trip yesterday and it was awesome. When we got to the airport we used Speedi shuttle to get to our hotel. We purchased the shuttle ride for to and from the airport that day for about $25. The hotel is about a 30 minute drive from the Honolulu airport. We got the hotel at 2 pm which is an hour earlier than the hotels normal check in time. They checked us in without a problem. We had booked a normal room with two full beds and kitchenette. When we got to the room it was not what we expected. It is called The Ambassador hotel and where I am from a hotel is inside and a motel is outside. This is a motel. There was a gap around the door so you could see light all around the door.There was a bucket on our balcony (for what we do not know). The room was clean but did not feel safe this was a mother daughter trip and as two women staying alone this was not the room for us. We contacted the manager and she was AMAZING without a problem she gave us a complementary upgrade to a suite. The suit was in a entirely different area of the hotel with a different elevator. In that elevator you have to use your room key to access the elevator. We loved the suite it was like we were staying at a different place. It was safe, clean, and HUGE! It also had a kitchenette and large wrap around balcony with a view of the city and the ocean in the distance. The staff was very nice and helpful we would definitely stay again but next time we will book the suite!