Ratings based on 1,791 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Namibia

For short stay

Posted May 27, 2015
Unexpected bonus in shuttle around Waikiki. It.s not a resort, but city hotel for visiting Honolulu. Long waits for elevator (one out of order), otherwise ok
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel for the price.

Posted May 26, 2015
Room was adiquite. Bed was nice. Location conviant. Only problem was the water pressure. If anyone used water at the same time you were in the shower the water would go down to a trickle.
2 out of 5
by A verified travelerfrom Sydney

Posted May 25, 2015
Pros: Good location
the restroom in the hotel lobby is so dirty. Coffee machine in lobby is only for coffee and hot water, no hot chocolate or else. Bathroom is small and so noisy when turning the light on and wardrobe are so small. And there were ants in bathroom. Carpet is damp and Aircond is so noisy. Fridge is so noisy and no light ( it was replaced after 3 days with several request). Vanity and bathroom drainage were so slow. No ice machine in level11. Free shuttle is so slow and there were not enough spaces as only 2 shuttle vans
3 out of 5
Recommended
for Everyone
by A verified travelerfrom NSW Australia

Stopover

Posted May 25, 2015
Pros: Location apart from the noisy traffic
Cons: Lighting in bathrooms, a magnifying mirror would help
Location: Beaches, shopping, restaurants
I feel the Aqua Palms was convenient to all locations, beach, Ala Moana Shopping center restaurants, found the lifts were incredibly slow, and the road noise at times was very loud. T.V. channel guide in the room would be good. The one thing I am finding is the lighting is terrible in all hotels, especially when your wife is complaining she can't see to put on her make up, a magnifying mirror in the bathroom would help .
4 out of 5
Recommended
for Everyone
by A verified travelerfrom C

Posted May 23, 2015
Great location.The concierge was very helpful.The only thing negative was that the door key to our room and I noticed to some others were very difficult to use
2 out of 5
by A verified traveler

Staff inconsiderate and bugs

Posted May 23, 2015
Got crowded off the elevator by staff several times and ant/roaches apparent in room. We would have move someplace else if it were convenient.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Japan

Posted May 19, 2015
Cons: シャワーヘッドが取り外し出来ると女の人は快適になるかと・・ 水圧は蛇口は出がいいのにシャワーは弱いのでシャワー終えるまでちょっと時間がかかる
スタッフがフレンドリー(正し日本語は一切通じません) お部屋のお掃除も丁寧で、じゅうたんは毎日水圧機を使って掃除してるの見てびっくりしました
4 out of 5
Recommended
for Couples
by A verified travelerfrom from san francisco

nice Hotel very convenient location

Posted May 17, 2015
Very closed to everything beach, restaurants, all you can eat Chinese and Sea Food buffet. Clean rooms, comfortable beds. Transportation is no problem, we differently would stay again
4 out of 5
Recommended
for Everyone
by A verified travelerfrom sydney, australia.

nice hotel.

Posted May 17, 2015
Pros: restaurants and major shopping centres close by.
Location: close to beach, transport, and entertainment.
very comfortable hotel with helpful staff in central location.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Salt Lake City Utah

Center of everything conveniently located trolleys

Posted May 15, 2015
Pros: Location
Cons: elevators SUCKED need a update BAD and the extra prices for"resort" Fee was a CROCK and parking fee was Outrageous waste of money you should have a pa
Location: public beach was awesome nice and close it could be better marked
trollies stops conveniently located right in front of hotel