Ratings based on 2,766 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Close to shopping

Posted Jul 27, 2015
Pros: Room was ok & seemed to be clean
Cons: Remove the roaches.
Location: Shopping
I found roaches in the room on my 2nd day. I'm glad I stayed there only 1 night. Otherwise the room was good & services/staff were ok & it is close to shopping.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Hospitality at its BEST

Posted Jul 24, 2015
Pros: Hotel cleanliness but most of all the Staff
Cons: parking, parking, parking
Location: Swap meet at Aloha Stadium, Food trucks at Waikiki, Luau at Paradise Cove, Snorkeling at Hanauma Bay and of course try their Ahi Poke and Opihi
Staff made our vacation more pleasant than anything. They were very helpful and not once did they ignore us for what needs we have, from pillows, sheets and towels, the accommodation was very pleasing. Its very nice to wake up in the morning before we go on our way and the stuff were amazingly friendly and smiling, asks us if we needed help or direction at all. Fortunately we have a lot of friends and family in Oahu that we didn't really needed it. Aloha and Mahalo from my family to yours :)
Comment from Hotel Management
Jul 30, 2015 by HotelMgmt, Hotel Management
Aloha. We can’t say mahalo enough for your wonderful compliments on our staff here at the Aqua Waikiki Wave Hotel. They really do take pride in going above and beyond for our guests and your acknowledgement of their service makes us proud. We hope the next time you come to visit your family in Oahu you will return to see us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington state

An older hotel that's clean and comfortable.

Posted Jul 24, 2015
Pros: The staff are wonderful, helpful in every way.
Cons: If you want luxury, and are willing to pay for it, go to one of the big units on the beach. If you want clean and comfortable, this is a good place.
Location: The beach is only two blocks away and the local vender market starts next to the hotel. The place is surrounded with places to eat and shop.
The Aqua Waikiki Wave is an older unit that is clean and comfortable. It's advantages are that it's only a couple of blocks from the beach and has very friendly and helpful staff. The area is filled with construction now (July 2015) and for the next year, some of it next to this hotel. If your unit faces the construction of the new international market you'll notice the noise - not the hotel's fault, but reality for a few months.
Comment from Hotel Management
Jul 30, 2015 by HotelMgmt, Hotel Management
Aloha. We just love your positive review of the Aqua Waikiki Wave Hotel. Mahalo for your kind description and compliments to our staff, our clean and comfortable accommodations and our location too. While we do understand that the reconstruction of the International Market Place may inconvenience guests temporarily, the finished result will be such an asset to both residents and visitors as well.
2 out of 5
by A verified traveler from sf, ca

It's ok

Posted Jul 24, 2015
Place could use and upgrade. The parking lot is horrible. Only one way in and out, it's so bad.
2 out of 5
by A verified traveler from honolulu

Extra charges

Posted Jul 24, 2015
$25 hotel parking when lot is full but you can park in the trade center. Hotel charges $25 for trade center parking... But the trade center charges $15. Also a resort fee is charged at checkout $15 per night. When I asked what it was for the front desk said it was for the free internet coffee towels ect.
4 out of 5
Recommended
for Everyone
by A verified traveler

Central to everything

Posted Jul 22, 2015
Central to everything, reasonable rates, good service
Comment from Hotel Management
Jul 30, 2015 by HotelMgmt, Hotel Management
Aloha. We’re glad you found the Aqua Waikiki Wave Hotel to be in such a great location with good rates and good service too. Mahalo!
2 out of 5
by A verified traveler

Posted Jul 21, 2015
Pros: only positive part are the friendly cleaning lady did a wonderful jod cleaning our room
Cons: Parking parking parking
For a $25 / day for parking, looking for one was a nightmare, underground is limited and crowded, they will ask you to park your car to the next building with a broken elevator and only available spot are from level 4 and up, not happy
Comment from Hotel Management
Jul 30, 2015 by HotelMgmt, Hotel Management
Aloha. While we appreciate your compliments on our cleaning staff, we do wish to apologize for any inconvenience you may have experienced with parking. Overflow parking is available at the Waikiki Trade Center next to the hotel and guests using this lot will be compensated with a special rate. Mahalo for your feedback.
1 out of 5
by A verified traveler

Terrible parking

Posted Jul 20, 2015
If you rent a car this is not the hotel for you. There are very few stalls and the overflow parking lot doesn't have a elevator. The rooms are very old and the TV is as big as a laptop.
Comment from Hotel Management
Jul 30, 2015 by HotelMgmt, Hotel Management
Aloha. It is always disappointing to learn when a valued guest leaves feeling their expectations were not met. We’d like to extend our apologies for any difficulties and inconveniences that you may have experienced during your stay. Currently we are in the process of updating and refreshing our facility. Mahalo for your feedback.
3 out of 5
Recommended
for Everyone
by A verified traveler from p

Within walking distance to anything in Waikiki

Posted Jul 17, 2015
Went here on vacation stated 7 nights and got a great deal in Expedia. However the 15 dollars a day in resort fees and 25 a day for parking seems a bit steep. There is major construction going on next door, something out of their control but 15 dollars a day for wifi old movies and towels seems a bit excessive as there is no other luxuries at this hotel. Staff was nice and prompt. Cleanliness was ok, but their attention to cleaning grout in tiles is lacking in the bathroom. The bar downstairs at night creates a lot of noise and the construction during the day starts promptly at 7am. Several floors seem more renovated than the one we stayed on.
Comment from Hotel Management
Jul 23, 2015 by HotelMgmt, Hotel Management
Aloha. Our $15 per night hospitality fee includes many things such as; DVD Now unlimited movies & PS3 games, complimentary shuttle service (Waikiki to Ala Moana), the weekly Manager’s Reception (Wednesdays from 4:30-5:30pm), Macy’s 10% discount keycards, Wi-Fi, free daily use of our custom Aqua beach towels and chairs and so much more. Currently we are in the process of updating our hotel and appreciate our guests patience and understanding at this time while we emerge an even more beautiful and desired establishment. Mahalo for your feedback.
2 out of 5
by A verified traveler from sydney. australia

Posted Jul 16, 2015
Pros: Not much, but close to shops and beach. The beds were comfortable.
Cons: Customer service, cleanliness of rooms. Our room was small and the rooms need redecorating. This hotel is quite old and needs renovating.
Location: Location was good and there was lots to do close by.
We found food scraps under the bed and empty drink bottle and had to call housekeeping to clean up. Our room overlooked a car park.
Comment from Hotel Management
Jul 23, 2015 by HotelMgmt, Hotel Management
Aloha. Although we are glad you found our location to be very convenient to all there is to do in the area, we would like to sincerely apologize if your encounter here has left you with anything less than that great experience we wish for all of our guests. We are in the process currently of updating our facilities and hope that you will allow us the opportunity in the future to serve you once again so that we may have the chance to exceed all of your expectations at that time.
Comment from Hotel Management
Jul 23, 2015 by HotelMgmt, Hotel Management
Aloha. Although we are glad you found our location to be very convenient to all there is to do in the area, we would like to sincerely apologize if your encounter here has left you with anything less than that great experience we wish for all of our guests. We are in the process currently of updating our facilities and hope that you will allow us the opportunity in the future to serve you once again so that we may have the chance to exceed all of your expectations at that time.