Ratings based on 2,001 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
84% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Granite Bay, CA

Nice hotel close to the beach and restaurants.

Posted Aug 27, 2014
We had a huge room, uncrowded even with 3 queen beds, one in a screened alcove perfect for my daughter and her baby. There were two sliding glass doors to balconies. Only 3 negatives--no swimming pool (would have been nice for baby and when the box jellyfish came in); the concierge was less than helpful, and though reservation was for 6, only 3 towels at first.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to shopping and beach.

Posted Aug 24, 2014
Pros: Staff, Staff, Staff...............VERY NICE!
Cons: General repairs. Re-stocking of towels and soaps.
Location: Very Good.
Hotel staff was over-the-top nice and helpful. Room was comfortable but little things like bathroom light was out, tub was leaking into room below and soaps and towels were not always replaced everyday.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Hotel stay to visit Pearl Harbor

Posted Aug 19, 2014
Hotel was okay but not enough towels. Also, the King suite is not big enough for 4 adults & 1 child.
Comment from Hotel Management
Aug 25, 2014 by HotelMgmt, Hotel Management
We hope you enjoyed your visit to Pearl Harbor during your recent stay with us at the Aqua Waikiki Wave Hotel. Our One Bedroom Suite King comes with one king bed and one sofa bed and is acceptable for one to four people, we are sorry to hear that it was not big enough for your needs. Mahalo for your review.
4 out of 5
Recommended
for Everyone
by A verified traveler from CEN-CAL

Nice people, clean rooms, troubling parking

Posted Aug 18, 2014
All staff is great. Clean facilities, but terrible parking. Very central for family outings. Overall if was a pleasantly memorable experience. Pierre the massage therapist is great.
Comment from Hotel Management
Aug 25, 2014 by HotelMgmt, Hotel Management
Mahalo for your kind words in reference to our staff and clean facilities here at the Aqua Waikiki Wave Hotel. Parking in any city or high travel destination can get hectic during the busy times and we apologize for any inconvenience you may have experienced due to this. We are thrilled to hear we were such a pleasant experience for your memorable stay in Hawaii and hope to see you back again in the future.
3 out of 5
by A verified traveler from NC

Not great, not bad, acceptable

Posted Aug 17, 2014
Almost impossible to find on first pass, tree in front of only sign and no building numbers posted. Parking terrible! Room average, staff nice and helpful. Overall when I'm in Hawaii I'm not there to sit in hotel room so as a comfortable place to sleep and shower it is just fine.
Comment from Hotel Management
Aug 25, 2014 by HotelMgmt, Hotel Management
Aloha. We agree with you and truly hope that when visiting our area a guest’s time is spent out and about taking in all this beautiful area has to offer. Our staff here at the Aqua Waikiki Wave Hotel loves to make all of our guests feel welcome and at home, we appreciate your acknowledgement of them. We do apologize for any inconvenience you may have experienced as parking in any prime travel destination area can get busy during summer vacation times. Mahalo for your review.
2 out of 5
by A verified traveler from Washington DC

Cheap hotel near Waikiki. Don't expect 5 star

Posted Aug 15, 2014
Pros: Pricing & location
Cons: Update hallway and room paint/carpet.
Location: very close to Waikiki beach, 5 min walk or less. Great shopping right out front door of hotel.
Arrived at hotel. Parking is very very limited. If you arrive in afternoon/evening you will probably end up having to part at a nearby garage and walk to the hotel. The hotel staff at front desk and bellhop was very helpful and nice. The experience walking down the hallway to my room was kinda sketchy. The hallways and wall colors are dingy. Once in the room I found my room smelled like a takeout restaurant. The smell was very overpowering. The 19 inch color tv was hard to see when laying on the bed. The view out of my room was facing a very busy construction site that served as my alarm clock at 7 am sharp. Overall, hotel is fairly affordable for being close to Waikiki. If you stay here you must be prepared to live in 2 star conditions.
Comment from Hotel Management
Aug 22, 2014 by HotelMgmt, Hotel Management
Aloha. Remaining an affordable place to stay during these hard economic times remains a top priority to us here at the Aqua Waikiki Wave Hotel and we too agree that we are very fortunate to be located in such a great area. We are disappointed to hear that some areas of our hotel fell short of your expectations. Due to our location in such a popular travel destination and as in all cities, parking can get quite hectic during the busy season and we appreciate our guests’ patience and understanding if having to use the off-site parking location. The International Market construction you speak of is will include approximately 75 retailers and seven restaurants. So although it can be an eyesore at times, we are very excited as it will add more appeal to Waikiki as well as shopping and dining options for our guests in the near future. Mahalo for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Close to the beach

Posted Aug 13, 2014
Hotel is close to all store good location.Nice and friendly staff .
Comment from Hotel Management
Aug 21, 2014 by HotelMgmt, Hotel Management
Mahalo! We hope to see you again at the Aqua Waikiki Wave Hotel.
3 out of 5
by A verified traveler

Hotel is close to the beach

Posted Aug 11, 2014
Pros: ok
Cons: The room and the service.
Hotel is close to the beach but the room was old and just okay, the bathroom is small, The staff were nice, One big thing for the hotel is the parking, I came back the hotel, but the parking lot was full, and I called the staff, I was waiting for long time, then she just told me go to the other parking lot. I was so tried and made me depressed.
Comment from Hotel Management
Aug 21, 2014 by HotelMgmt, Hotel Management
Aloha. While we appreciate you found the location of the Aqua Waikiki Wave Hotel and our staff to be both positive experiences, we are disappointed to hear other areas of your stay fell short of your expectations. Parking in many cities as well as high travel destination areas such as ours can get busy at times and we apologize if this was the case during your stay. Mahalo for your feedback, we do hope you’ll be back for another stay with us in the future.
2 out of 5
by A verified traveler from Long Island, NY

Dirty Bathroom and Noisy Neighbors

Posted Aug 11, 2014
Pros: Location
Cons: Cleaner bathrooms and new carpets
Location: Surfing at Waikiki beach and shopping on the main strip.
The bathrooms were dirty with soap scums on the ceiling tiles and rust spots on the shower rod. There was construction next door which ruined the view and made afternoon naps very noisy. The carpets were old and dirty looking. There was no free internet even had to pay $5 for printing out our boarding passes.
Comment from Hotel Management
Aug 22, 2014 by HotelMgmt, Hotel Management
Aloha. We’re glad to hear you enjoyed some surfing and shopping during your recent stay. All reviews whether positive or otherwise are appreciated as it helps us to better focus on areas of our hotel a guest may feel needs to be better addressed. We can assure you that our housekeeping staff adheres to strict daily procedures and protocol. Should any concern arise in reference to your accommodations, we encourage guests to call the front desk so we may address those concerns during your stay. Internet service here at the Aqua Waikiki Wave Hotel is included in our Hospitality Fee which also includes DVDNow (Unlimited movies & PS3 games), complimentary Waikiki Shuttle Service, free daily use of our custom Aqua beach towels & chairs and much more. Fax and copy services are available for a fee. We understand that at times the construction of the new International Marketplace may cause a slight disturbance, but we are so excited for the vitality this new establishment will bring to the area for both residents and tourists alike, we hope our guests feel the same. Mahalo for your feedback.
3 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

Posted Aug 7, 2014
Pros: Roomy
Cons: Clean linens
Location: Location is ok,
The sofa bed was dirty. They didn't change or removed the bedding till we saw it. The pillows smell bad
Comment from Hotel Management
Aug 15, 2014 by HotelMgmt, Hotel Management
We can assure you that our housekeeping staff adheres to strict guidelines and procedures daily but would like to apologize if for some reason we may have fallen short of your expectations. Mahalo for your feedback.