Ratings based on 211 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Sunshine Coast Qld

Aloha Hawaii

Posted Sep 28, 2014
Pros: Convenience, amenities, great service & staff.
Cons: Really can't think of anything of importance
Location: Super location. Close to restaurants, zoo, aquarium, surfboard hire etc. and of course shopping.
Absolutely loved Hawaii, will go again. Great restaurants, lots to see & do. Hotel in a very convenient position, especially for young families. Safe swimming and snorkelling, as well as surfing. The staff were excellent, really can't fault anything at all.
4 out of 5
for Families
by A verified traveler from Seattle, WA

Outstanding location!

Posted Sep 22, 2014
Pros: Location.
Cons: Valet parking desk.
Location: This hotel is within walking distance to all shops and restaurants.
We booked a 2-room ocean-view suite for my father's 93rd birthday for 5 nights. The first room was on the 8th floor and while the room itself was great, there was construction going on outside on the railings on one side of the building. On our third day, the noise was too much and we asked to be relocated. The manager was very, very kind and responsive and he relocated us to a similar room on the 38th floor. He also has champagne and chocolates sent up to our room for my father's birthday as well as a refund on the resort tax. His professional and courteous response made all the difference for both our stay and our attitudes. The only area for a bit of improvement would be that the valet/bellhop desk seems to be in frequent overwhelm, especially during the busy mornings. My suggestion would be to have at least 2 people on that desk during those times. Our stay was excellent. I would recommend this property. It is in a great location right across from the 2 lagoon areas just south of Waikiki. Perfect for swimming.
5 out of 5
for Everyone
by A verified traveler from Seoul

Posted Aug 19, 2014
Pros: location, view
Location: Excellent
Wonderful view, clean and comfort. Staff was nice and kind.
2 out of 5
by A verified traveler from Va.Bch.Va.

Major disappointment

Posted Jul 6, 2014
Pros: Staff was friendly given the situation
Cons: The accomodations
First of all,this is not an "oceanfront" hotel but rather a converted condo building across a very busy street from the beach.When my children and I arrived we were told "oh since you booked with Expedia I guess you saw their notice that we are undergoing construction and that you can't use the pool or Jacuzzi and you can't go out on the balcony either." Had I TRULY been warned I would have never booked this property.The rooms themselves have very old furniture,including analog TV's and the beds were quite uncomfortable.Had I not pre-paid,I would have left.As it was we left for Kauai for 2 days to escape and paid for another hotel as well.
Comment from Hotel Management
Aug 12, 2014 by Mike, Hotel Management
Aloha , I would like to take this opportunity to say MAHALO to you for allowing us the opportunity of hosting you and your family. I am so very sorry that you were not aware of the pool and balcony closure prior to your arrival at the property. We have really tried our best to ensure our communication with our travel partners and guests making their reservation directly with us is timely and as current as possible to ensure that everyone is aware of what is happening at the property. I am very sorry this information was not shared with you and I am going to followup with our Sales team to ensure that our website as well as the sites for our travel partners are current. I also noted your comments about the age of the furnishings in your unit and I am pleased to share with you that we are in the midst of planning the new unit renovation which will include among other things the items you mentioned in your post. Mahalo again for staying with us and for your comments.
5 out of 5
for Personal Event
by Edgar from Edmonton, Alberta

Spectacular view with an ideal location

Posted Jun 25, 2014 on Hotels.com
Staff was very friendly and approachable. Our room on the 34th floor had a spectacular view of Waikiki Beach. Very spacious and very comfortable. Would definitely stay there again.
5 out of 5
for Everyone
by Vince from Dulce, New Mexico

Good Location close to shopping and beach

Posted Jun 24, 2014
Honolulu was like being back in the mainland. To much traffic
5 out of 5
for Families
by A verified traveler from bakersfield

Awesome place close to everywhere for fun

Posted Jun 19, 2014
Pros: Location service cleanliness condo type set up
Location: Shopping swimming eating
Spent two weeks and enjoyed every moment. My teenagers enjoyed the location being close to everything
5 out of 5
for Everyone
by debbie from Bremerton, Washington

Nice hotel, great location

Posted May 28, 2014
Wonderful room, awesome view, huge balcony, tons of room, great kitchen, the staff went out of there way to help me when I lost something. One day it was raining they let us borrow umbrellas. There was beach towels everyday. Had a wonderful stay!
4 out of 5
for Everyone
by A verified traveler

I will recommend families to book this hotel.

Posted May 14, 2014
Covenient and nice. I will recommend families to book this hotel.
4 out of 5
for Everyone
by Chuck from SoCal, California

Mostly great

Posted May 11, 2014
The hotel staff was great right from the start and throughout our stay. Valet/bellhop were always quick and helpful. Front desk staff was friendly and informative. The access to Waikiki Beach is great. The size of the accommodations were huge for Waikiki standards. The condition of the accommodations was about average for Waikiki (which is typically dated and worn) but it felt clean. In-room clothes washer/dryer is invaluable when you go through more clothes than normal due to the heat and outdoor activities. Free (or included in relatively modest $23/day resort fee) wifi, valet parking, DVD rental service, playstation were nice perks.