Ratings based on 209 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Seoul

Posted Aug 19, 2014
Pros: location, view
Location: Excellent
Wonderful view, clean and comfort. Staff was nice and kind.
2 out of 5
by A verified traveler from Va.Bch.Va.

Major disappointment

Posted Jul 6, 2014
Pros: Staff was friendly given the situation
Cons: The accomodations
First of all,this is not an "oceanfront" hotel but rather a converted condo building across a very busy street from the beach.When my children and I arrived we were told "oh since you booked with Expedia I guess you saw their notice that we are undergoing construction and that you can't use the pool or Jacuzzi and you can't go out on the balcony either." Had I TRULY been warned I would have never booked this property.The rooms themselves have very old furniture,including analog TV's and the beds were quite uncomfortable.Had I not pre-paid,I would have left.As it was we left for Kauai for 2 days to escape and paid for another hotel as well.
Comment from Hotel Management
Aug 12, 2014 by Mike, Hotel Management
Aloha , I would like to take this opportunity to say MAHALO to you for allowing us the opportunity of hosting you and your family. I am so very sorry that you were not aware of the pool and balcony closure prior to your arrival at the property. We have really tried our best to ensure our communication with our travel partners and guests making their reservation directly with us is timely and as current as possible to ensure that everyone is aware of what is happening at the property. I am very sorry this information was not shared with you and I am going to followup with our Sales team to ensure that our website as well as the sites for our travel partners are current. I also noted your comments about the age of the furnishings in your unit and I am pleased to share with you that we are in the midst of planning the new unit renovation which will include among other things the items you mentioned in your post. Mahalo again for staying with us and for your comments.
5 out of 5
for Personal Event
by Edgar from Edmonton, Alberta

Spectacular view with an ideal location

Posted Jun 25, 2014 on Hotels.com
Staff was very friendly and approachable. Our room on the 34th floor had a spectacular view of Waikiki Beach. Very spacious and very comfortable. Would definitely stay there again.
5 out of 5
for Everyone
by Vince from Dulce, New Mexico

Good Location close to shopping and beach

Posted Jun 24, 2014
Honolulu was like being back in the mainland. To much traffic
5 out of 5
for Families
by A verified traveler from bakersfield

Awesome place close to everywhere for fun

Posted Jun 19, 2014
Pros: Location service cleanliness condo type set up
Location: Shopping swimming eating
Spent two weeks and enjoyed every moment. My teenagers enjoyed the location being close to everything
5 out of 5
for Everyone
by debbie from Bremerton, Washington

Nice hotel, great location

Posted May 28, 2014
Wonderful room, awesome view, huge balcony, tons of room, great kitchen, the staff went out of there way to help me when I lost something. One day it was raining they let us borrow umbrellas. There was beach towels everyday. Had a wonderful stay!
4 out of 5
for Everyone
by A verified traveler

I will recommend families to book this hotel.

Posted May 14, 2014
Covenient and nice. I will recommend families to book this hotel.
4 out of 5
for Everyone
by Chuck from SoCal, California

Mostly great

Posted May 11, 2014
The hotel staff was great right from the start and throughout our stay. Valet/bellhop were always quick and helpful. Front desk staff was friendly and informative. The access to Waikiki Beach is great. The size of the accommodations were huge for Waikiki standards. The condition of the accommodations was about average for Waikiki (which is typically dated and worn) but it felt clean. In-room clothes washer/dryer is invaluable when you go through more clothes than normal due to the heat and outdoor activities. Free (or included in relatively modest $23/day resort fee) wifi, valet parking, DVD rental service, playstation were nice perks.
5 out of 5
for Everyone
by erin from newcastle, australia

Excellent service

Posted Apr 25, 2014
Pros: The staff, the service and the view were all magnificent
Location: The trolley stop was just up the road, the beach opposite and restaurants and shops within walking distance.
This was a fantastic place to stay which was only made better by the staff and the service provided. Although there was no pool this was no concern with the beach being right across the road was very convenient. The staff were always accommodating and met any need that we had. There were excellent in assisting how to get to places, booking tours and places to eat. This is an excellent place to stay and would visit again.
4 out of 5
for Everyone
by A verified traveler

Nice clean condo close to everything

Posted Apr 22, 2014
Pros: Beach is across the road, trolley stop is across the road and it's close to all the popular restaurants.
Cons: Nothing.
Location: Beach, Dukes, Hula Grill, night market, Ala Moana.
I travelled with 3 adults and 2 kids. The hotel itself is not a contemporary hotel so some people might find it dated. Personally I preferred the Hawaiin style and prefer it over a modern design. The staff were very friendly and were always happy to assist with directions/dining recommendations. We couldn't connect to the room WIFI and the maintenance man was up within 5 minutes.