Ratings based on 333 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
74% of guests recommend
3.3 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Nobody at reception after 10 pm

Posted May 23, 2015
Cons: Some at the reception all the time.
I arrived late (10.20 pm) and there was nobody to check me in. It took me more than an hour to get me into the room.
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel across the beach

Posted Apr 29, 2015
I was worried about parking. Why should guests pay for their own parking?
Comment from Hotel Management
May 13, 2015 by Rob T, Hotel Management
Unfortunately, most hotels in Waikiki do charge for parking. Although our cost of $17 is quite low compared to other hotels in the area. We do apologize for the inconvenience this may have caused you though, and hope that you will return to our hotel in the near future.
1 out of 5
by A verified traveler

Posted Apr 28, 2015
It's awful. The room was dirty small noisy . All the staff you can imaging.
Comment from Hotel Management
May 12, 2015 by Rob T, Hotel Management
We apologize you weren't happy with your stay here. We will share your review with our staff to try and assure that this problem doesn't happen again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom san jose ca

Nice hotel

Posted Apr 22, 2015
What i like about the hotel is its location: 5 minute walk to the beach, stores nearby, starbucks nearby and has burger place on the first floor. Room has microwave and mini ref which is a plus. Tv has good channels and comes with kid channels. My daughter and i enjoyed our stay there. Thanks.
Comment from Hotel Management
Apr 26, 2015 by Rob T., Hotel Management
We're very happy to hear that you enjoyed your stay with us. We hope to see you again soon.
2 out of 5
by A verified traveler

Go next door

Posted Apr 18, 2015
Pros: Not much. Nice view from roof.
Cons: They could suggest to all arriving guests that they should stay next door.
Location: Next to zoo. Great location at end of Waikiki beach. Great shopping sunbathing on beach.
Thought we might be able to check in earl about 2 but were rudely told check in was 3 or after. Paid $17 to park car in underground and walked around Waikiki. Room quite small with view overlooking alley and trash. Pool too dirty to use. Air conditioner weak but eventually cooled room - but this was in Apr so temps are mild. Next day, moved next door to Astro, maybe $50 more (and $25 for parking not $17) but worth it
Comment from Hotel Management
Apr 23, 2015 by Rob, Hotel Management
We apologize that you were unhappy with your stay. Our standard check-in time is 3pm. We do try our best to get our guests in their room as early as we possibly can. This is not always possible. Our pool had been out of service for a couple days due to a mechanical issue, but has since been repaired. I will share your comments with our staff. Thank you for taking the time to let us know about your concerns so that we may take care of the problems.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom vallejo california

Good thing hottel was close to beach.

Posted Mar 28, 2015
Hottel was nice enjoyed it alot but could use new mattress!
1 out of 5
by A verified travelerfrom Vancouver Canada

Old hotel at the end of Waikiki

Posted Mar 26, 2015
Pros: Nice location except the noisy bar downstairs
Cons: The hotel should care more of those rooms they offer to rent for other companies. Better communication between the hotel and Expedia
Location: Close to Diamond Head,our favorite viewpoint -sadly in this visit we had bad start, no chance to climb the hill. The Zoo, the beach is 3-4 blocks away
The hotel did not get our reservation. On arrival we were sent to 2 different rooms with key, booth occupied. Temporarily we were put in one room for the night, then next day we had to wait for getting our room. Instead of enjoying Hawaii we had to hang around waiting for the room, then we were told to stay there one more day and next day they will figure out something.After an other day wasted we were put in a very small room with view to the back of another building about 30 feet away. That was my 65th birthday. And the trip was my retirement gift. Nice start. I did not accept the room.The manager said he has nothing else.I was ready to leave the hotel to find some other accommodation, when the manager called and offered a room in their sister hotel (Waikiki Shore) at the other end of Waikiki. We accepted right away. That was satisfactory, and finally after 3 days wasted of the 8 days we could open the suitcases pull out the swimming trunks and start to enjoy our vacation. We were on holiday of all the Hawaiian islands several time. This one was not the best, I don't know who made the mistake with the booking. I expected more from Expedia.
4 out of 5
Recommended
for Everyone
by A verified traveler

ビーチに近くて便利

Posted Dec 21, 2014
宿泊中ルーム掃除が来なかった。 シーツ交換なく過ごしました。 ワイキキに近く、買い物すべてに便利です。
3 out of 5
by A verified travelerfrom Tokyo

ホテルみたいなところ

Posted Dec 19, 2014
Pros: ビーチに近い
Cons: チェックアウトの時にフロントがいない、自分の泊まった部屋にはヘアードライヤーが無く困った。
Location: ホノルル動物園に近い
ホノルル動物園に近い、The busを乗りこなせる人には便利です。 部屋に小さな虫の乾燥したものが幾つかあり、掃除が行き届いていないと思いました。 また、リネン交換、掃除はリクエストベーなので英語が出来た方が良いと思います。 フロントは日本語を話せる人はいません、常時一人なので居ないときもありのんびりした宿泊施設です。 ABCストアーが近くて便利です、また、バーガー屋が閉店後は前の道はガラッと変わり、12月15日にはパトロールカーが来てました。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Victoria, B.C. Canada.

3rd time at the Waikiki Grand Hotel

Posted Dec 10, 2014
Pros: Convenience to the beach.
Location: Beaches and the Honolulu Zoo.
This was my 3rd visit to the Waikiki Grand, & I had the same room (722) as I did in 2012, which is one of the larger units in the building. The stay was pleasant & the WiFi connection worked perfectly, something that did not happen in 2012. While the location & hotel amenities may not be to everyone's liking, I have no problems with this hotel & would definitely stay here again!