Ratings based on 320 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Dec 24, 2014
For the hotel to be a doubletree hilton, I expected the room to be spotless like I've experienced before. The beds were comfortable but the bathroom had not been cleaned thoroughly.
3 out of 5
by A verified travelerfrom SGP

Mixed experience

Posted Oct 18, 2014
Stayed 2 nights on the way back from Kona. We stayed here because it was prices cheaper than the hotel we stayed in on our way out of Oahu. The front desk staff was nice and pleasant when we checked in in the morning. We spent the day out and only came back late at night to get the keys to our room. We were met by a different set of staff who were not as friendly. In any case when we get to our room we found a strange smell in the room. Since it was late and we had an early start the next day, we decided to leave the windows open to try and air it out. The next day we spent the day out and came back late and found the smell stronger than ever. Called the front desk and was told we should have reported earlier since it was late. Said they would send someone to check but no one came. Since it was very late by then and we were checking out the next day we decided to just bear with it. A bit disappointed honestly. We fed back to the morning duty staff and they seem sorry about the smell. Apart from that, the hotel doesn't offer free wifi in the room and the parking charge is relatively expensive.
2 out of 5
by A verified travelerfrom Seattle, WA

Hawaii Vacation #4

Posted Oct 16, 2014
Pros: Close to friends Hawaiian Hilton Village Hotel
Cons: Computer system, A/C, more comfortable lobby,
Location: It's still a fairly long, walk to Ala Moana Shopping Mall, more like 15 minutes NOT 7 minutes.
For the past few times, we'd stayed at Ala Moana Hotel but thought to ask Expedia for a new place, new experience. Well, wished we stayed at Ala Moana Hotel again as their rooms are more spacious, driveway is at least 3 lanes, and easier to turn into, and also hotel lobby is larger and comfortable. Alana was disappointing in all of the above. Good thing bed was comfy otherwise a nightmare & daily newspaper available Otherwise, disappointed with hotel room A/C and overall A/C in hotel hallway outside of our door! None to speak of. Humid, slow elevators. Bathroom vanity on wrong side of bathroom sink, no where to put stuff. Shower not cleaned daily, NO tub to soak if wanted to. Didn't use pool but looked ok, didn't use gym either. Unlucky with computer, slow computer system, WIFI not working. Never could log-in to use(!)
4 out of 5
Recommended
for Families
by A verified traveler

Posted Sep 27, 2014 on Hotels.com
Rebecca服務很親切,旅行社訂錯房型,她也願意協助換房,會關心住客。雖然房內棉被有污點,或更衣室內有上一房客使用過的牙線籤未收走,但整體而言是不錯的飯店。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Australia

Nice, clean hotel. Friendly Staff

Posted Sep 26, 2014
Nice hotel, long walk to central Waikiki. Short walk to nearest beach. Close to restaurants.
4 out of 5
Recommended
for Getaway With Friends
by C. Wongfrom Kahului

Exceptional Customer Service

Posted Sep 24, 2014 on Hotels.com
Although my overall experience was outstanding, I especially appreciated the service provided by the front desk staff. All hotel personnel at the front desk were polite, courteous, and professional. This hotel will certainly be my first choice for all future visits to Honolulu.
4 out of 5
Recommended
for Shopping
by A verified traveler

Comfortable

Posted Sep 22, 2014 on Hotels.com
A nice hotel... comfy bed, good sized room..pillows are fantastic! Staff friendly. A little out of Waikiki but only a 10 minute walk.Sheets weren't changed every day however, probably on the 3rd day. Right next to an awesome little bar/bistro called Cheeseburger Restaurant.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach and town

Posted Aug 8, 2014
Pros: Close to shopping mall, beach, town, restaurant
Cons: Free parking
Location: Beach, town, shopping, restaurant
Nice clean hotel, friendly staff, would recommended to family, friend..
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Business Trip

Posted Jul 29, 2014
I travel for a living and it is difficult to impress me as far as a hotel is concerned. I would rate this hotel the perfect experience for the reason of my trip. It is not on the water, but I appreciated that considering there were not a lot of children running wild. It is an easy walk to the beach. I enjoyed walking to the beach and seeing the wildlife on the way. The cookie is AWESOME! The staff was accommodating and very friendly. I would stay here again for sure.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very friendly and proficient staff.

Posted Jul 23, 2014
The Hotel and Valet staff made us feel welcome. Housekeeping was great too. We loved the "welcome" cookies.