Ratings based on 135 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

快適でした

Posted Dec 22, 2014
部屋にキッチン、ランドリーが設備されており、清潔感あって最高でした。 コンシェルジュも 館内や近隣のレストラン情報など 丁寧に教えて頂き 思い出になる旅行でした。 また、泊まりたいですね。
Comment from Hotel Management
May 14, 2015 by Eileen, Hotel Management
Thank you for your review. We look forward to seeing you again in the future. Grant M. Nouchi Resort Director
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 埼玉県

子供も大人も満足できるコンドミニアム

Posted Dec 8, 2014
ホテルスタッフ、ハウス-キ-パ-の方々みなさん方ばかり。 24時間体制でタオルや部屋の設備使い方不明などもいつでも対応してくれる。 また、プ-ル、ジャグジーなどの施設が充実しているので、乳幼児連れにはとても助かる。
Comment from Hotel Management
May 14, 2015 by Eileen, Hotel Management
Thank you for your review. We look forward to seeing you again in the future. Grant M. Nouchi Resort Director
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Detroit, MI

In the middle of it all!

Posted Nov 13, 2014
Pros: Location is perfect; close to everything, beaches, groceries, restaurants and shopping. Nice kitchen and amenities. washer/dryer, etc.
Cons: Small and crowded pool. Would be nice to have more late night eating available during the week on Hawaiian Village grounds. Checkout too early!
Location: Everyone is nearby and area is walkable.
Great location in the middle of the busy part of the island. Close to several beaches (Waikiki always crowded and fun), upscale stores and shopping mall, restaurants, nightlight is within walking distance. Really a walkable area with convenient trolleys for quick rides as well as tours. Such friendly service and the weather is God sent. The southern part of the island is bustling, the eastern side has beautiful more quiet beaches for snorkeling and families, and the North Shore, lots of undeveloped oceanfront for surfers. A lovely vacation place.
Comment from Hotel Management
Jan 27, 2015 by Eileen, Hotel Management
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope to you’ll stay with us again when your travels bring you back to Honolulu. Grant M. Nouchi, Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Japan

予約内容と違いますが・・・

Posted Nov 9, 2014
Cons: トイレにウォシュレットを全室取り付けしてほしい。
私たちグループで4室8名で利用したのですが、エクスペディアの予約はすべて2ベッドで予約したのですが、2部屋がキングサイズの1ベッドルームでした。 フロントで予約内容との相違を交渉した際、予約はあくまでリクエストで確約ではないとの説明でした。 結果的に1部屋はアップグレードして2ベッドに交換してもらえたのですが、あと1部屋は満室なので無理ですとの事でした。 カップルだけが利用者ではなく男2人での宿泊もあると思うのですが・・・ そのために予約時に2ベッドを指定しているのに! それと4部屋のうち2室でシャワールームの排水の流れが悪く使用しているうちに溢れそうになりました。 それもすぐに対応してもらえましたが、通常の清掃で気がつかないのか不思議です。
Comment from Hotel Management
Apr 29, 2015 by Eileen, Hotel Management
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope to you’ll stay with us again when your travels bring you back to Waikiki! Grant M. Nouchi Resort Director
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney, Australia

Beautiful hotel in a convenient location

Posted Oct 20, 2014
Pros: Space in the apartment (we had a 2 bedroom with views of the city and lagoon), the pools and how close it was to the beach.
Cons: A little more information about the site at the start would have been great as it was hard to find our way around.
Location: Shopping, beaches, lagoons, pools, Diamond Head, dolphin swims, the Zoo.
This was a beautiful hotel with wonderful facilities, close to the beach, with many pools on the property. As a part of the Hilton Hawaiian Village, the property was VERY busy, however the Grand Waikikian is a little distanced from all that so fairly peaceful. It was a struggle at times finding a spot near the pool as it was so busy, but I think this is the case for all Waikiki hotels. This was a great location, removed from the city centre so not hectic 24/7, but close enough to walk or catch the trolley. It was also only 900 metres away from the fantastic Ala Moana shopping centre, so definitely can recommend this hotel not only for its facilities & the great Friday night fireworks, but also its proximity to shops.
Comment from Hotel Management
Jan 27, 2015 by Eileen, Hotel Management
Thank you for your review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future. Grant M. Nouchi, Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect vacation

Posted Oct 7, 2014
Had a great time relaxing in the beautiful hawaiian weather.
Comment from Hotel Management
Jan 27, 2015 by Eileen, Hotel Management
Thank you for your wonderful review. We are thrilled to hear that you have a perfect, relaxing vacation while staying with us. Grant M. Nouchi, Assistant General Manager
4 out of 5
Recommended
for Families
by A verified travelerfrom 東京

家族で過ごしやすいホテル

Posted Oct 6, 2014
Pros: キッチンや洗濯設備
Cons: シャワー室の水が外にこぼれる。
Location: ザ・バス、トロリーバスんのバス停もイリカイホテルが近く。真珠湾やダイヤモンドヘッドも行きやすい。
孫と一緒に5泊宿泊しました。毎日清掃をしてくれて快適でした。 洗濯機と乾燥機がついているので、孫の洋服を数多く持って行かなくても、助かりました。 また洗剤がなくなるとすぐ持ってきてくれます。 プールの無料タオル貸出券助かりました。
Comment from Hotel Management
May 14, 2015 by Eileen, Hotel Management
Thank you for your review. We look forward to seeing you again in the future. Grant M. Nouchi Resort Director
2 out of 5
by A verified travelerfrom 日本

サービスはなし

Posted Oct 5, 2014
Pros: バスルーム
Cons: ホスピタリテイ
Location: アラモアナビーチは空いています
部屋は広いですが、サービス・おもてなし・温かみはまったく無いです。スリッパ・歯ブラシやアメニテイも無く、お願いしても「ありません!」とのこと。やはり、バケーションクラブの持ち物なので、ホテルのくくりとは、別物なのですね。ちなみに、2割り増しくらいになりますが、トランプホテルは、ホスピタリテイ・豪華さ広さ・すべてに、完璧でした。
Comment from Hotel Management
May 14, 2015 by Eileen, Hotel Management
Please accept our apologies for the challenges you experienced during your stay with us. Please know this is a rare occurrence and we are dedicated to providing outstanding service to all guests. We hope you’ll give us the chance to restore your trust in us in your future travels. Grant M. Nouchi Resort Director
4 out of 5
Recommended
for Families
by A verified traveler

Posted Oct 2, 2014 on Hotels.com
Comment from Hotel Management
Mar 28, 2015 by Peter, Hotel Management
Thank you for your review. Grant M. Nouchi, Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom oz

Fantastic Everything

Posted Sep 30, 2014
Pros: Everything.
Location: Lots of shopping, swimming, tours & eating can be done as this hotel is walking distance to everything.
This hotel is situated in a fantastic location, close to the serenity of the beach & walking distance to the shopping centre. The service is second to none & facilities are tremendous. Great for couples, families or business travellers. I will certainly be returning.
Comment from Hotel Management
Jan 27, 2015 by Eileen, Hotel Management
Thank you so much for your kind words regarding your recent stay with us. We truly enjoyed having you as a guest and we are so happy to hear our service and amenities will make us your first choice for accommodations the next time you travel to Honolulu. Grant M. Nouchi, Assistant General Manager