Ratings based on 121 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified travelerfrom seattle

Close to a wide beach, pools crowded

Posted Feb 22, 2015
Pros: we had a suite with a kitchen, which helped cut down on the cost of meals.
Cons: the shuttle drop off pickup area is small and can get quite congested..
Location: the west end of the Waikiki Boardwalk begins on the property, easy walk to shops and restaurants , bus stop close by.
The staff was helpful and a thank you seemed to help when we asked questions. I had to enter the room while the maid was there, they took my room key to verify I was in the correct room.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Great location at the lagoon end of Waikiki Beach

Posted Feb 15, 2015
Pros: The location; Tropics Restaurant; pools and lagoon; the staff.
Cons: Better lighting in room - it seemed quite dark. Reduced noise when balcony doors open.
Location: great location ; close to shopping mall and beach.
This is a great hotel; but I only gave the "room comfort" category an "OK" because we were disappointed with our lanai. It was too noisy to sit outside, or even have the sliding doors open; air-con noise from other rooms or construction?? We were in the Lagoon Tower - "Garden View suite" We would have liked the option to have a roll-away bed in the lounge so our teen boys didn't have to share the sofa sleeper - this wasn't made clear when I booked that this was not possible. Otherwise very comfortable and well equipped room/suite. All the staff were friendly and excellent.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Perth, WA

Excellent resort but disappointing accomodation

Posted Feb 14, 2015
Pros: Great situation in the Village complex.
Cons: Definitley needs modernisation, carpets etc looking quite "jaded". The website needs to say the size of the studios & have no balconies.
Location: Located in the Hilton Hawaiian Village in Waikiki. on the beach with many watersports. Restaurants are located in the resort as well as bars,Spa,Luau
The Hilton Hawaiin Village is an excellent resort & would definitely stay there again. the lagoon Tower is great but we unfortunately chose a "Studio Room" which was small, cramped & very dark - 2 small windows & no balcony. wish we had paid extra & chosen a 1 bedroom which all come with Lanai (balcony) & full size kitchens.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary, AB

Very nice complex...little pricey.

Posted Feb 3, 2015
Nice hotel complex. Short walk away from the busy main strip and lots going on at the resort. Surf board and SUP rentals are expensive and only allow SUP on the lagoon! Walk across the street in a strip mall and rent for way, way less and you can use where you want.
4 out of 5
Recommended
for Families
by A verified traveler

Large apartments in a great location

Posted Jan 30, 2015
We stayed in the Lagoon tower at the Hilton Hawaiian Village 9 years ago, the location on Waikiki Beach is great as this part is not so crowded, this time we booked a 2 bedroom oceanfront condo, they were very spacious and comfortable but in need of an upgrade, the view was amazing ( overlooking the lagoon , marina and beach ) and were very quiet, the resort itself is very busy and we did not use any of the pools, there are better places to stay but with a family of 6 we needed a condo and this was the best value on Waikiki beachfront, it is just a walk to the Ala Moana Shopping Centre and a 15-20 min walk up the beach to the Duke Statue.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京都

ほぼ満足でした

Posted Dec 19, 2014
Pros: 内装の彩りと清潔感、間取り、調度品の使いかって、洗濯機・乾燥機が各フロア設置されている事、ベルボーイやハウスキーピングの方々の応対(笑顔を含む)などです。
Cons: カリアタワーのフロントスタッフの対応はチェツクイン、アウトとも笑顔も無く、フレンドリーさを感じられなかった点です。
Location: ホノルルマラソンのスタート地点への近さは助かりました。
全般的にはほぼ満足しました。今回は、家族でホノルルマラソン参加のため、カリアタワーのオーシャンビュー、1ベットルーム(2ダブルベッド)の部屋に宿泊しました。 良かった点は、内装の彩りと清潔感、間取り、調度品の使いかって、洗濯機・乾燥機が各フロア設置されている事、ベルボーイやハウスキーピングの方々の応対(笑顔を含む)等です。残念だったのは、チェツクインはカリアタワーで行う事が事前に明記されておらず、到着時、ホテルの総合フロントに15分も並んでしまいました。そこで、カリアタワーに行ってチェツクインするように指示され、時間の無駄になりました。加えて建物が古いせいか、ベットルームが少し東側に傾斜していた事、また遮音性が悪く、上下、左右の部屋からの音がかなり聞こえた事などです。マラソン前夜は隣の部屋からの騒音で、夜中に何度か目を覚ましました。 またカリアタワーのフロントスタッフの対応はチェツクイン、アウトとも笑顔も無く、フレンドリーさを感じられなかったのは、ハワイに10回以上訪れて初めての経験でしたので驚きました。ただホノルルマラソンのスタート地点には近いので、当日の朝の起床時間を重視される方にはお勧めです。
4 out of 5
Recommended
for Families
by A verified travelerfrom vancouver

beautiful grounds

Posted Dec 2, 2014
Pros: proximity to the beach and nice to have a kitchen as hotel restaurants are very pricey $70 for breakfast for 3 people is too much
Cons: how about not charging guests for beach chairs - $15 a day is ridiculous - so then everyone crowds around the pools and there are not enough chairs
beautiful grounds very clean the room looked a little dinged up stains on chairs nicks out of furniture - time for a replacement we had a one bedroom and it is very large and spacious -nice balcony
Comment from Hotel Management
Jan 27, 2015 by Eileen, Hotel Management
We’re sorry to hear you had issues during your stay with us and want you to know this is not the type of experience we aim for our guests to have during their stay. We have passed this feedback on to the appropriate departments for correction. We hope you’ll give us the chance to make it up to you in the future should your travels bring you back to Honolulu. Grant M. Nouchi, Assistant General Manager
5 out of 5
Recommended
for Getaway With Friends
by Brandyfrom Dallas texas

beautiful place

Posted Nov 24, 2014 on Hotels.com
I love our stay at the Hilton grand vacation suites at the Hilton Hawaiian village. The resort is beautiful and they have so much activitis to do. The rooms are spacious and beautiful. We all loved it there
Comment from Hotel Management
Jan 27, 2015 by Peter, Hotel Management
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope to you’ll stay with us again when your travels bring you back to Honolulu. Grant M. Nouchi, Assistant General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Nov 21, 2014 on Hotels.com
Comment from Hotel Management
Jan 27, 2015 by Peter, Hotel Management
Thank you for your review. We hope to see you again in the future. Grant M. Nouchi, Assistant General Manager, Resort Operations
5 out of 5
Recommended
for Families
by A verified traveler

いままでで一番のハワイステイでした。

Posted Nov 18, 2014 on Hotels.com
家族4人で宿泊しました。 何から何まで揃っていて滞在するには最高です。(一般家庭サイズの冷蔵庫、電子レンジ、オーブン、食洗機、食器セット、包丁セット、食器用洗剤、洗濯洗剤、ランドリーも無料で使えます。)こちらで用意するのは調味料くらいなもの。次回も是非利用したいと思います。
Comment from Hotel Management
Feb 2, 2015 by Peter, Hotel Management
この度は当リゾートにつきまして素晴らしいご意見をお聞かせ頂き心より感謝申し上げます。何よりもご滞在をお楽しみ頂けました事を大変嬉しく思うと同時に、次回当リゾートにてお目に掛かれるのを楽しみにしております。 Grant M. Nouchi, Assistant General Manager