Ratings based on 3,843 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby Mike from Los Angeles
Nice hotel, resort atmospherePosted Apr 17, 2014
Pros: Friday night fireworks were awesome. The kids loved the pools. We enjoyed bouncing between the beach, lagoon, and pool. Ice cream on-site a plus
Cons: The check in process was horrendous. FIX IT !! Replace the twin sleeper couches with doubles.
Location: Morning run to Diamond Head each day was perfect. Easy walk to Waikiki. Pearl Harbor and North Shore trips rocked.
The hotel and its resort amenities are great. However, there is much to be improved if they want our business back. I removed an entire point for the check in process. It took us almost 2 hours to park and check in. There is no sign directing guests to self park, so we wasted 45 min in the valet line. That time could have easily been cut in half. then it took over an hour to check in. Absolutely ridiculous. We were in the K tower. Normal sized room with a king bed and a fold out couch. Our two kids usually have no problem sleeping on the couch beds, but this one was a twin sleeper making that impossible. We were told a roll away would be brought free of charge, but it never showed. Was great having a pool and hot tub on the 4th floor of the building. As expected, food was severely overpriced, but we found the prices for the beach rentals to be reasonable.
for Everyoneby khan from Michigan
Very Very friendly staff.Posted Apr 16, 2014
Pros: Beaches, service was exceptional. Food, coffee, General store on property. Very convenient, taxis, trip planners everything on the property.
Cons: A little more food variety may be.
Location: Great location, flat rate taxi from HNL airport for $29. Near great Asian and Great American food.
Great experience ever. I would not go anywhere else. Close to everything yet away from city rush. Great rooms, we had a water view from our room booked through expedia. Nice beaches, starbucks what else do you need.
for Everyoneby Paresh
Excellent for familiesPosted Apr 16, 2014
Would definitely stay here again - great location in Waikiki with excellent facilities within the resort.
by Miguel from Los Angeles, Ca
Pricey for what you get!!!Posted Apr 15, 2014
Our room was outdated, not what you would expect for the price range, the pool staff was never around, they have a happy hour at the pool from 4:00pm to 7:00pm but you won't see anyone to take your order, also be prepare to pay a mandatory resort daily fee of $33 and a daily valet parking charge of $30, so that's an additional $63 to your daily room charge.
for Everyoneby A verified traveler
Excellent resort.Posted Apr 14, 2014
Fabulous view, friendly staff and so much to do right at resort.
for Everyoneby Jo Rae from Sydney Australia
Excellent HotelPosted Apr 14, 2014
Pros: Wonderful view
Cons: People putting towels on the deck chairs at 7.00am and then not turning up until the afternoon.
Location: Close to Ala Moana shopping centre
Everything was excellent about this hotel - room with a view in Rainbow Tower, check-in and out went well and staff very pleasant.
for Everyoneby Samantha from Baltimore
Close to everythingPosted Apr 14, 2014
The hotel had very nice and helpful staff. The hotel was full of stores and walking distance to the beach. Room was spacious with a great city view. Very safe feeling. I would definitely recommend to anyone.
for Everyoneby Tommy from Kapolei, HI
Nice hotel. $30.00 hotel fee a bit much!Posted Apr 13, 2014
I enjoyed my stay however too expensive plus a $30.00 fee on top on room rate.
for Everyoneby A verified traveler
Great servicePosted Apr 13, 2014
Nice hotel, great services. Only minor issue with a group of staffs at the towel check out station in front of the main pool (behind the bar). They didn't pay attention to customers, never smile to customers.
by A verified traveler from Iowa
Hilton Hawaiian ResortPosted Apr 12, 2014
Pros: Convenient to everything...beach, bus, trolley, mall. Tour bus comes right to hotel to pick you up for Pearl Harbor tour, north shore tour, etc.
Cons: There should not be a $30/day hotel charge that basically gives you nothing in return. It's a rip off and I won't stay at another Hilton ever.
Location: Able to catch trolley or bus to take you any where. Beach is within a block, luau was good at hotel, enjoyed submarine ride and mall is close by.
Had nice time...luau, submarine ride, Pearl Harbor, north shore, east shore, dole plantation, dinner cruise, fresh seafood, beaches, etc.