Ratings based on 972 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta, Canada

Vacation in Waikiki

Posted Aug 25, 2014
We stayed at the Hyatt Place for ten days. We were very comfortable in this room. We had four people in our room, my husband, two teenage boys and myself. The room was a deluxe room with an ocean view. The view of the ocean was perfect! The staff was very friendly and helpful. The location of the hotel was fantastic. Easy access to everything-the beach, transportation, shopping and good food! My only complaint would be the number of washers and dryers. There is only three for each for the whole hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler from Canberra Australia

Perfect location

Posted Aug 24, 2014
Incredibly close to beach. Lovely helpful staff. Nothing was a hassle for them. Great breakfast included in rate. Free wifi a bonus also. Everything we needed and nothing we didn't. Only draw back was the lifts were incredibly slow. Push the button and wait... And wait..... And wait. Not a deal breaker but worth fixing. Would definitely stay here again/ good value for money.
5 out of 5
Recommended
for Everyone
by A verified traveler from TX

Good value...breakfast included.

Posted Aug 17, 2014
Pros: Loved that we could get a good, filling breakfast every morning! We liked eating on the patio...pleasant time to be outdoors.
Cons: Communication between staff and guests...we were there during recent hurricane activity and were not too sure about hotel plans for rain outs, etc.
Location: Restaurants, shopping, the beach, beach entertainment (hula dancing), etc.
We stayed for one week. The location was great...2 short blocks to Waikiki beach. ABC store up the block. We drove all over Oahu and returned to Hyatt for evening activities in the near vicinity.
Comment from Hotel Management
Aug 21, 2014 by Westley, Hotel Management
Mahalo for choosing to stay at the Hyatt Place Waikiki Beach! We are happy to hear how much you enjoyed our complimentary a.m. Kitchen Skillet during your stay. Since a hurricane was a possibility during your stay, our team did provide guests with a written plan and flashlight. We regret if you did not happen to see this while you were here, but please know that we would do everything to ensure our guest's are safe at all times.
3 out of 5
by A verified traveler

Posted Aug 16, 2014
just ok,nothing to write home about, the Merriott just across the street would be my choice next time around as it has everything you could want except the free breakfast
3 out of 5
Recommended
for Everyone
by A verified traveler

The staff needs to work on their customer service

Posted Aug 15, 2014
Pros: Free breakfast buffet and free internet
Cons: Improve customer service. Improve the noise level.
Location: Nice location
Some of the staff members were rude and the room we were assigned in was noisy. It seems like there is ongoing construction in the building because it is so noisy. I think the insulation is also not good because we can hear the noise that our neighbor was making.
Comment from Hotel Management
Aug 21, 2014 by Westley, Hotel Management
The success of our hotel depends on the friendly and outgoing service exuded by our team members, and regret if this was not the case for you. Please be aware there is no construction taking place at the hotel right now. If given another opportunity, we hope to welcome you back for a much improved experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to the beach.

Posted Aug 10, 2014
Hotel location is great, walk 4 minutes to the beach, close to restaurant, shopping centers, zoo, Diamond Head State Monument Park... Free hot breakfast is the big plus, free WiFi, no resort fee. Friendly staffs.
5 out of 5
Recommended
for Everyone
by A verified traveler from SF peninsula

Comfy, home-like feeling hotel near the beach

Posted Aug 10, 2014
Pros: Great breakfast Protected beach nearby Spacious, comfortable room with balcony Helpful, courteous staff
Cons: Elevators are a little slow
Location: Honolulu zoo Protected beach Restaurants Shops City bus and trolleys
Hyatt Place is a comfortable hotel 3-4 short blocks from the beach. We had a view of Diamond Head and partial view of the ocean even though we did specially book that. The breakfast (included in stay) was good, with hot items as well as fruit, cereal and pastries. They accommodated all our requests. Since a hurricane was a possibility, they provided us with a written plan and flashlight. Our room was clean, spacious and very comfy. Most tours booked through expedia desk at the hotel provided pick up directly across the street. No issues with noise. Very pleasant hotel. Nearest beach had a protective barrier so was a great calm place for playing/swimming in the ocean. Also, hotel is very close to zoo, restaurants and the handy ABC store. Great stay!
Comment from Hotel Management
Aug 16, 2014 by Westley, Hotel Management
Mahalo for your review. We are pleased to hear that you found our hotel a comfortable and convenient oasis during your time here in Waikiki. It gives us great pleasure to hear that our team was able to accommodate all your requests during your stay. We look forward to your next return!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel great location

Posted Aug 9, 2014
Great location. Clean friendly hotel great room. Pool is a bit small but quiet
4 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

Best hotel to stay in Waikiki

Posted Aug 7, 2014
Pros: Breakfast is the best and the valet boys are all friendly. Clean.
Cons: The entrance is quite narrow
Location: Location is ok accessible to everything.
Breakfast is very god. Deluxe room is roomy with good view. Accessible to everything.
Comment from Hotel Management
Aug 12, 2014 by Westley, Hotel Management
Thank you for the great comments! We appreciate you recognizing our hotel as the best to stay at while visiting Waikiki!
3 out of 5
by A verified traveler from sydney

Good location, average accommodation

Posted Aug 6, 2014
Staff were very friendly and helpful, we were able to check into our room far before the check-in time (huge bonus seeing as our 9 hour flight arrived at 9am). Room was clean and tidy, but you could hear noise from both guests in other rooms as well as outside the hotel on the street. Breakfast was included in price but was pretty frantic with hundreds of guests in a small, poorly designed space at the time and food was average at best - cereals were all coated in sugar, hot items were obviously prepared far ahead of time and were suboptimal
Comment from Hotel Management
Aug 13, 2014 by Westley, Hotel Management
We offer in-room food trays which allow our guests to transport their breakfast back to their room in case the patio area is too busy. Also, we encourage our guests to enjoy breakfast in the outdoor lobby as well. Nobody should feel confined to the 3rd floor dining area, and we apologize if our food did not exceed expectations.