Ratings based on 871 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
by A verified traveler
False advertisingPosted Feb 17, 2014
This Hyatt in Waikiki Beach appeared nothing like it did when I booked it online. Amenities include: Paper thin walls, sinks that don't drain, tiny full size beds, a balcony that didn't open, a tiny pool located on the 3rd floor that was more like a kids pool rather than an adult pool for the 100 adults around it. Crowded location! The hotel itself is actually inside a large mall creating a disjointed set up. The staff was very nice but the poor amenities didn't make up for it. I would not recommend staying in this hotel.
for Everyoneby Pablo from Los Angeles
Great value for your moneyPosted Feb 16, 2014
We consider the hotel is really well located. Close to all boutique shops and nearby restaurants. Breakfast buffet was good also including fruit, eggs, and bacon. Hotel staff is friendly especially in the pool area. Overall a great experience
for Everyoneby JJ NZ
Great customer servicePosted Feb 14, 2014
We only stayed 1 night but certainly found the staff to be very personable.
for Familiesby John from Brisbane, Australia
Well located close to beach, shops and restaurantsPosted Feb 13, 2014
Pros: Central location, at a reasonable daily rate. Spacious room.
Cons: Hotel starting to look tired
Staff very helpful - allowed early entry without additional cost.
for Everyoneby Michael
Great location on the beachPosted Feb 7, 2014
Only disappointment was it was to have a Waikiki view and a king size bed. We got a street view and 2 small beds we could not really sleep in together.
for Everyoneby A verified traveler
Nice hotelPosted Feb 4, 2014
Lovely hotel. Great restaurant. Nice pool and poolside bar. Balconies below 25th level or so are all locked.
for Everyoneby Don from Regina SK
Great location, big roomsPosted Feb 3, 2014
Pros: Big room, view, location.
Cons: Something to personalize the place for a guest.
Location: Beach, shopping, dining.
Very close to the beach --- unfortunately, so close there is an extra $25 charge on topic of whatever one pays for the room. Big room, fantastic view of the beach. The hotel is almost too large --- one gets lost all the time and it is hard not to feel like you are a room number. I wasn't interested in the spa or any of that so all that was a waste on me. But again, great location.
for Everyoneby Candy from British Columbia Canada
Close to everything and the rooms are huge comparePosted Feb 1, 2014
Pros: The big rooms, friendly staff and the location for walking to just about everything.
From the front desk staff, to the bellhops to the cleaning staff ( Thank-you Grace,Xian and Steve), everyone was exceptionally friendly. I can not come up with 1 complaint about this hotel.
for Everyoneby David from Quito
Posted Jan 30, 2014
Pros: Service, rooms and breakfast were great!
for Everyoneby Seung Hyun from Honolulu, Hawaii
Nice close to the beachPosted Jan 27, 2014
It was nice close to beach, bus station, and shopping place. Also Lili helped us and we had a great time at your hotel.