View from room

Reviews of Ilikai Hotel & Luxury Suites

3.5 out of 5
Ilikai Hotel & Luxury Suites
1777 Ala Moana Blvd, Honolulu, HI

Reviews

8.4

Very Good

Rating 10 - Excellent. 479 out of 1004 reviews" "
Rating 8 - Good. 305 out of 1004 reviews" "
Rating 6 - Okay. 130 out of 1004 reviews" "
Rating 4 - Poor. 58 out of 1004 reviews" "
Rating 2 - Terrible. 32 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely incredible stay at the Ilikai!!!! Everything was amazing and awesome thank you for a great vacation stay!
Stayed 7 nights in Mar 2024
Response from Guest Services on Mar 28, 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was such a nice peaceful place to stay compared to the crowds, congestion and noise of the Hilton next door. Our room was clean and comfortable and had an amazing sunset view, and the staff were all super friendly and helpful! Also a small reef was swimmable from the shore. We would absolutely stay here again!
Stayed 7 nights in Mar 2024
Response from Guest Services on Mar 25, 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

6/10 Okay

Rana

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Guest Services on Mar 26, 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

6/10 Okay

Maggie Ruiz

We stayed for 5 days. The property is ok for the price. Unfortunately, 2 elevators were out the entire time we were there and people would try to force to get on any elevator that came. A few times the weight limit was over the limit so, thankfully, the elevator wouldn’t move so people had to get out. As for the room itself, there is no room service and that includes no garbage pick up. I kept food scraps in the fridge to avoid a big problem. The kitchen has all the utensils and pots you will need but not a single spice or cooking oil. The staff is friendly but they are very busy.
Stayed 5 nights in Mar 2024
Response from guest service on Mar 19, 2024
Thank you, Maggie, for taking the time to provide us with a review. We are sorry that you went through this experience regarding the elevators. Though daily maid service was not provided, it seems unfortunate that you were not aware of calling the front desk to request of any replenishments or items to be picked up by housekeeping. We are hoping you may give us a chance to have a better stay, given the chance.

6/10 Okay

Raymond

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
As someone who doesn't typically leave reviews, I felt compelled to share my experience at this hotel. During check-in, I encountered one staff member who was unfriendly, which was disappointing. Additionally, when I called the front desk, I was provided with false information about the bedding situation. I advise against choosing the queen sofa bed option, as it proved to be very uncomfortable. Furthermore, the long line-ups for the elevator were frustrating, and the partial ocean view was misleading, especially considering it was nonexistent from the lowest floor. Most shops in the building were closed, limiting convenience, and the laundry facilities were below standard, with dated machines that barely worked. The lack of daily housekeeping was also inconvenient. Overall, my first-time experience at this hotel was underwhelming, and I regret not choosing some nearby alternatives with more vibes.
Stayed 4 nights in Mar 2024
Response from Guest Services on Mar 17, 2024
Thank you for staying with us here at the Ilikai Hotel. If given the opportunity, we'd like to ensure that your next stay with us is a pleasant one.

8/10 Good

RAVNEET

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is nice. Rooms are spacious.
Stayed 2 nights in Dec 2023
Response from Guest Services on Mar 13, 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

8/10 Good

William

Liked: Cleanliness, staff & service
Stayed 9 nights in Mar 2024
Response from Guest Services on Mar 17, 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 Excellent

Kevin

Stayed 10 nights in Feb 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it. Beautiful sunsets.
Stayed 5 nights in Dec 2023
Response from Guest Services on Mar 10, 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 Excellent

Leigh

Traveled with family and small children
Wish the pool was bigger & had an outdoor pool bar at it.
Stayed 8 nights in Feb 2024
Response from Guest Services on Mar 10, 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

6/10 Okay

Tabitha

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 10, 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice choice on Waikiki. While not a walk directly onto the beach, it was just a short walk down a ramp and across a saltwater pond boardwalk to get to it. Hilton next door shoots off a fireworks display on Friday nights.
Response from Guest Services on Mar 5, 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

6/10 Okay

Britney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 6, 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 Excellent

Charlene Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Guest Services on Feb 26, 2024
Thank you Charlene for taking the time in providing us with an excellent review. Please do come back again.

4/10 Poor

Heather

Traveled with family
Disliked: Amenities, property conditions & facilities
The property was older and at the time we were there the onsite restaurant was closed, pool heater was broken and the elevators stopped working. Overall not the best property condition.
Stayed 11 nights in Jan 2024
Response from Guest services on Feb 26, 2024
Thank you Heather for your review, and for stating your concerns which we hope either has been resolved and are still ongoing to be better to provide you a more pleasant experience on your next visit.

4/10 Poor

Tam

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The elevator situation is no joke. During peak times going to your room can take a while. Also during peak times trying to leave your room can take a long time. Wait time ranges from 5 minutes to 30 minutes, if not more. They limit 7 people per elevator so if you are on a lower floor leaving your room can take some time. Overall the hotel is old and is in need of renovations. The rooms are big and the full size fridge is a plus. But the bathroom is small and there is a mildew smell coming from the shower curtains. There is also a lot of outside noise that makes it into the room. We had a room facing Ala Moana street, so all the car/traffic noise was heard in our room on the 23rd floor The hotel has lots of memories for the family but with the current state the hotel we can not justify returning until the issues get resolved
Response from Guest services on Feb 26, 2024
Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience caused to you, but hopefully we can expect a return trip.

6/10 Okay

JIN HEE, Hong Kong

Traveled with family
Liked: Staff & service
Elevators caused troubles during the whole of my 8 nights stay. 2 or 3 elevators worked out of 5 and always long queue to get on. I have left the hotel and now feel safe.
Stayed 10 nights in Feb 2024
Response from guest service on Feb 26, 2024
Thank you for taking the time to provide us with your feedback. We are also hoping the elevators to be working properly soon. We hope you do come back.

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Elevators running off generators, waits for elevators long.
Stayed 5 nights in Feb 2024
Response from Guest Services on Mar 11, 2024
Thank you for staying with us here at Ilikai Hotel. Please come again.

6/10 Okay

Candice

Stayed 7 nights in Feb 2024
Response from Guest Services on Feb 26, 2024
Thank you for providing us with a review. Please come back.

4/10 Poor

nancy

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No housekeeping. You had to get your own replacement towels at the front desk. Hotel elevators were out of order. Expensive for what it was. In need of renovations and cleaning. One of the restaurants was closed.
Stayed 4 nights in Feb 2024
Response from Guest Services on Feb 20, 2024
Thank you for staying with us here at the Ilikai Hotel. If given the opportunity, we'd like to ensure that your next stay with us is a pleasant one.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the property, restaurants, and the sunset views. Close to beach and walkable to the park and mall. We ate at PESCA for Diner and breakfast, it was very good. We had a great stay. The only issue is they did have trouble with their elevators during our stay, and they were working on the problem.
Stayed 11 nights in Feb 2024
Response from Guest Services on Feb 19, 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 6 nights in Feb 2024
Response from Guest Services on Feb 18, 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 Excellent

Junn Arman Mantupar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we been staying with them ever since we first visited Oahi. Such pleasant, welcoming front desk people. Smile and warm. Definitely recommend it here. close to Waikiki beach. Ala Moana shopping center.
Response from Guest Services on Feb 11, 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 Excellent

James

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 21, 2024
Thank you James for taking the time to provide us with a review. Please do come again.

4/10 Poor

aide

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
They had electricity problems. The elevator broke down twice. We had to walk up 24 levels to get to our room. When the elevator did work we almost got stuck in it because it stop for a while. The staff were nice just the whole electrical problem was not okay.
Stayed 5 nights in Feb 2024
Response from Guest Services on Feb 11, 2024
Thank you for staying with us here at the Ilikai Hotel. We're sorry that you've experience problems during your stay. If given the opportunity, we'd like to ensure that your next stay with us is a pleasant one.

8/10 Good

Fraser,

Traveled with partner
Liked the size of the rooms and balcony. Loved the location as it wasn’t loud at night. Could use more pool loungers for the space they have.
Stayed 9 nights in Jan 2024
Response from Guest Services on Feb 11, 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

8/10 Good

HEILIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
this is second time with state on this places ,it's was good.
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 6, 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

8/10 Good

dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from guest services on Feb 5, 2024
Thank you Dana, for providing us with a review. Please do come back again.

10/10 Excellent

Lynn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SUPER NICE
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 5, 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 Excellent

Maria zorayda Castro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 6 nights in Jan 2024
Response from Guest Services on Feb 1, 2024
Thank you Maria for taking the time to provide us with an excellent review. We are happy that you enjoyed your stay. Please do come again.

6/10 Okay

Sandra

Stayed 2 nights in Jan 2024
Response from Guest Services on Feb 1, 2024
Thank you Sandra for providing us with a review. Please come again.

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services on Feb 1, 2024
Thank you Betty for taking the time to provide us with an excellent review. Please do come again.

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the hotel was wonderful. Friendly staff who responded instantly to all requests. My room was on the 23rd floor with a beautiful view of the city and mountains. The room is spacious, clean, the kitchen has everything you need for cooking. Thanks to the hotel staff, I will definitely return to you.
Stayed 6 nights in Jan 2024
Response from guest services on Jan 21, 2024
Thank you Olena for taking the time to provide us with an excellent review. Your comments are very much appreciated. Please do come back again.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and quiet
Stayed 5 nights in Jan 2024
Response from Guest Services on Jan 21, 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

6/10 Okay

Rosette

Stayed 6 nights in Jan 2024
Response from Guest Services on Jan 20, 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 Excellent

Suzanne

Stayed 7 nights in Jan 2024
Response from Guest Services on Jan 18, 2024
Thank you Suzanne for taking the time to provide us with a review. Please do come again.

8/10 Good

Ricardo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located in Waikiki and room was spacious.
Stayed 7 nights in Jan 2024
Response from guest services on Jan 15, 2024
Thank you, Ricardo, for taking the time to provide us with a review. Your comments were much appreciated. Please do come again.

6/10 Okay

Assad

Traveled with family and small children
Disliked: Staff & service
Unfortunately there are a few things that keep the Ilikai from being great. Poor service, dated hotel and a lack of housekeeping (once every 4days during a stay). The next door Hilton or for a similar price a Waikiki hotel would be a better option.
Stayed 8 nights in Dec 2023
Response from Guest Services on Jan 14, 2024
Thankyou for staying with us here at the Ilikai Hotel. If given the opportunity, we'd like to ensure that your next stay with us is a pleasant one.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
No thanks
Stayed 6 nights in Jan 2024
Response from Guest Services on Jan 14, 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 Excellent

Yuriy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Мы первый раз здесь нам очень нравится 👍
Stayed 7 nights in Jan 2024
Response from Guest Services on Jan 11, 2024
Thank you Yuriy for an excellent review. Please do come again.

8/10 Good

Martin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great location but wouldn’t say it’s kid friendly, lots of rules, no jumping in the pool etc. rooms were good and the amenities close by were great.
Stayed 3 nights in Jan 2024
Response from Guest Services on Jan 11, 2024
Thank you Martin for providing us with a review & comments. Please do come again.

10/10 Excellent

susan, washington

Liked: Cleanliness, staff & service, property conditions & facilities
Rented 2 units in this building: 1 on Expedia and 1 on Airbnb.
Stayed 3 nights in Jan 2024
Response from Guest Services on Jan 11, 2024
Thank you Susan for taking the time to provide us with an excellent review. Please do come again.

10/10 Excellent

Ashley

Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 27, 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 Excellent

Aleksei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pros: kitchenette cons: mattress, carpet, musty smell from ac
Stayed 10 nights in Dec 2023
Response from Guest Services on Jan 8, 2024
Thank you Aleksei for providing us with a great review. Your comments are also much appreciated. Please do come again.

6/10 Okay

Donthi

Traveled with family and small children, Traveled with group
Liked: Amenities, property conditions & facilities
Checkin was terribly slow
Stayed 6 nights in Dec 2023
Response from Guest Services on Jan 8, 2024
Thank you Donthi for providing us with a review. Your comment was also appreciated. Please do come again.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Property is nice - just no housekeeping. Luckily, we were there only a few days. The only parking is Valet - $45/day
Stayed 3 nights in Dec 2023
Response from Guest Services on Jan 8, 2024
Thank you Jeff for providing us with a review. Your comments are much appreciated. Please do come again.

8/10 Good

Komal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Services on Dec 31, 2023
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 Excellent

Shaoli

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 4 nights in Dec 2023
Response from Guest Services on Dec 31, 2023
Thank you very much Shaoli for providing us with an excellent review. Please do come again & Happy New Year!!!

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing! Great location. Wonderful, helpful, kind, and patient staff. The room was clean and user friendly, bright and uplifting. The only downside is the price for parking. $40 per day is ridiculous for guests to have to pay. Even $20 per day would be more fair. However, I think that guests of the hotel should be able to park for free, but a little parking fee is fine. $40 per day is too steep!!
Stayed 5 nights in Dec 2023
Response from Guest Services on Dec 29, 2023
Thank you for staying with us here at the Ilikai Hotel. Please come again.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Decent, but probably wouldn’t stay here again.
The property is very pretty. Lots of shopping and dining options very conveniently within and around the hotel. Be warned about the parking situation, if you do not want valet. We had a difficult time finding a near by parking garage and still ended up paying quite a lot but not near the cost that valet would’ve been all together. There is a refundable fee that we were not told about anywhere from the Hotels.com booking, so on top of your resort fees that you pay upon arrival, come prepared with an extra $150. Our only complaint would be the beds. They were clearly very dated or cheap, as we could feel every single spring. There also were very few outlets in the room and they were spread out in inconvenient places, such as an extension cord tucked under the entertainment center/dresser as well as no outlets anywhere near the bed but actually behind it and the bed was not able to be moved. We had to charge our phones in the kitchen every night which was a bit annoying when having to set alarms for anything we had to wake up for. We also had a room on the second floor, which is directly above a lot of the dining so the room and hallways smelled very strongly a lot of the time, something we didn’t care for when our clothes were left out or waking up to but that’s just a minor thing. We also didn’t feel as though we got the value we paid for the view due to it being on the 2nd floor, as our partial ocean view would have been way better a few floors higher, but again, small issue.
Stayed 7 nights in Dec 2023
Response from Guest Services on Dec 27, 2023
Thank you for staying with us here at the Ilikai Hotel. If given the opportunity, we'd like to ensure your next stay with us is a pleasant one.