Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers

Reviews of Ilima Hotel

2.5 out of 5
Ilima Hotel
445 Nohonani St, Honolulu, HI

Reviews

8.6

Excellent

Rating 10 - Excellent. 458 out of 1002 reviews" "
Rating 8 - Good. 407 out of 1002 reviews" "
Rating 6 - Okay. 93 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 9 out of 1002 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mindi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was amazing! Nicole at the front desk went above and beyond! She is so kind and helpful. She deserves to be employee of the month!
Stayed 8 nights in Feb 2024
Response from Reservations Department on Mar 18, 2024
Aloha Mindi,We appreciate your review and will pass on your message to Nicole and Management. Take care and we hope to see you again in the future!

10/10 Excellent

Sean

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price range with good spot with Wikiki and other spots.
Stayed 5 nights in Jan 2024
Response from Reservations Department on Jan 29, 2024
Thank you for your feedback.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great Hotel, very clean & comfortable. Clerks were friendly and provided help when needed.
Stayed 1 night in Dec 2023
Response from Reservations Dept. on Dec 19, 2023
Aloha Rick,We appreciate your feedback. Have a great day and we hope to see you in the future!

10/10 Excellent

Ernesto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place
Stayed 7 nights in Nov 2023
Response from Reservations Department on Nov 28, 2023
Thank you for your feedback.

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are always friendly and helpful. The A/C didn’t seem to work well this trip. While sitting on patio noticed unit is rusted. Toilet ran and handle broke off. Refrigerator leaked.
Stayed 7 nights in Nov 2023
Response from Reservations Department on Nov 28, 2023
Aloha Ms Mcalpin,We appreciate your feedback. We will have the maintenance department address these issues. We hope to see you in the future. Have a great day!

2/10 Terrible

victor

Disliked: Cleanliness, staff & service, property conditions & facilities
Kicked and locked us us out of our room with no explanation
Stayed 10 nights in Nov 2023
Response from Reservations Dept. on Dec 5, 2023
Aloha Victor,Thank you for your feedback. Unfortunately, the Studio you reserved was for two adults, however, there were five adults staying which is against the hotel policy. Your room key didn't work because it was demagnetized and this is why the key needed to be reprogrammed to allow access. Please contact the hotel to discuss any other discrepancies you have so that we can work towards a solution. We hope to see you in the future!

10/10 Excellent

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cute nostalgic, property with very nice staff and great location
Stayed 1 night in Nov 2023
Response from Reservations Department on Nov 7, 2023
Thank you for your feedback.

10/10 Excellent

Edmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location,service,and restaurants and beach
Stayed 4 nights in Nov 2023
Response from Reservations Department on Nov 7, 2023
Thank you very much for your feedback.

10/10 Excellent

Niall

Liked: Cleanliness, staff & service, property conditions & facilities
Ilima is an undiscovered gem in the heart of Waikiki. If you are looking for glitzy ,beachfront then this is not for you! Ilima is only two blocks from the beach and superbly located near all the major centres and eateries while having an 'old school' vibe in terms of comfort and staff service. Great value, you can walk to the beach and still enjoy a relatively peaceful and quiet location when needed.
Stayed 4 nights in Oct 2023
Response from Reservations Department on Oct 19, 2023
Thank you for your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
As advised
Great location, good price, bigger than expected with respectful and helpful staff
Stayed 4 nights in Sep 2023
Response from Reservations Department on Oct 10, 2023
Thank you for your feedback.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room at this hotel was perfect, and it was the only place we stayed at that had air conditioning, which was awesome for a great night’s sleep. The parking garage at the hotel was awful - all the spaces were extremely small so many cars were parked over the line, and there weren’t any spaces left. Some cars were even parked in the driving lane. It also doesn’t loop around, so after we reached the top and realized we couldn’t park, we had to find a way to turn around without hitting any of the cars - very challenging! The staff was very helpful though and directed us to the hotel parking garage across the street. We were able to park there, but it was $40 for the night. We also had to pay a $40 amenity fee when we checked in, which I wasn’t aware of, and we couldn’t negotiate around it even though we weren’t using any extra amenities (checked in around 9pm and checked out at 5am - only there to sleep). So I’m not sure if I knew ahead of time that I’d be paying almost $100 extra, I maybe would have chosen a different hotel. All in all, once we got past the frustration of figuring out how/where to park - the room was great.
Stayed 1 night in Sep 2023
Response from Reservations Department on Oct 3, 2023
Aloha,Thank you for your feedback. Although our parking is free of charge, it's narrow, limited, and subject to availability. The agency you booked through should have informed you of the daily amenity fee. We apologize for the miscommunication and hope to see you in the future.

10/10 Excellent

Maria Margarita

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms with good Ac. Rooms are renovated and clean. Bathroom still needs to be upgraded though but it’s clean. Staff are efficient and friendly. It is near Waikiki Beach so there’s some traffic noise and you can hear music till about 9pm from your room (relevant if you have small kids with an early bedtime). Parking can be tight but we always found a spot each night. I would stay here again.
Stayed 5 nights in Sep 2023
Response from Reservations Dept. on Sep 28, 2023
Aloha Ms Margarita,We appreciate your feedback and look forward to seeing you again! Take care.

10/10 Excellent

Elena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is so close to all the areas in Waikiki! My boyfriend and I loved that it was clean, and the AC worked, it's in good conditions for how old it is. Parking was FREE and wasn't hard for us to find, but we did go in September, when it's not super busy. Overall if you're looking somewhere to stay just to sleep at night and save money. This is the place!
Stayed 5 nights in Sep 2023
Response from Reservations Dept. on Sep 21, 2023
Aloha Elena,We appreciate your feedback! Have a great day and we hope to see you again in the future!

10/10 Excellent

Penny

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Reservations Dept. on Sep 21, 2023
Aloha Penny,We appreciate your feedback!

8/10 Good

Todd

Stayed 1 night in Sep 2023
Response from Reservations Dept. on Sep 12, 2023
We appreciate your feedback.

6/10 Okay

PAWEL, Schaumburg

Stayed 4 nights in Aug 2023
Response from Ilima Hotel Reservations on Sep 25, 2023
Thank you for your feedback.

8/10 Good

Benelyn

Traveled with family
Liked: Staff & service
Despite the new renovations, hotel is still pretty outdated. However still giving them good ratings for location, staff, and free parking within the hotel worked out for us 3 of the 4 nights. Only one of the nights did we have to pay for parking right across the street. Super easy walking distance to everything in Waikiki.
Stayed 4 nights in Jul 2023
Response from Reservations Dept. on Aug 3, 2023
Aloha Benelyn,We appreciate your feedback.

10/10 Excellent

Wenbo

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. We had a great experience.
Stayed 9 nights in Jul 2023
Response from Reservations Dept. on Jul 26, 2023
We appreciate your feedback!

10/10 Excellent

Lindsay, Atlanta

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It's my third stay at the Ilima and hopefully not my last. I love that its adjacent to the Ala Wai so i have great views while still being close to the beach at such an amazing price. I missed the free lei making class this trip but the ukulele lesson more than made up for that!
Stayed 5 nights in Jul 2023
Response from Reservations Dept. on Jul 20, 2023
Aloha Lindsay,We appreciate your feedback and hope you're able to return to make your lei. Have a great day and we hope to see you again in the future!

2/10 Terrible

Mark

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Reservations Dept on Jul 9, 2023
Aloha Mark,We are sorry to hear we did not meet your expectations. Can you please elaborate on your experience so we can correct the issue?

10/10 Excellent

Dwayne Milton

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely done renovation with spacious rooms, comfortable bed and a kitchenette that had the basics for meal prep. They even had a full pitcher of water and full ice trays in the refrig when you arrive. Web site did not mention but they have beach towels to borrow and a couple of Hawaiin culture classes (ukelele lessons and koko lei making). This place is a bargain and easy walk to beach, shopping and restaurants.
Stayed 7 nights in Jun 2023
Response from Reservations Dept. on Jul 7, 2023
We appreciate your feedback!

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2023
Response from Reservations Dept on Jul 6, 2023
We appreciate your feedback.

10/10 Excellent

Bobby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and Fantastic service.
Resort is in agreat location. Very cean and service was excellent, Everyone greated us with smiles. Only complaint wa full size bed instead of queem bed there was plenty of room for it. Also only 1 br for 6 of us, The downstairs br was locked @ 10 pm. Overall stay was excellent. Parking was full had to rent space 3 blocks away for 2 nights of our 14 day stay for $40 per night.
Stayed 14 nights in Jun 2023
Response from Reservations Dept on Jun 29, 2023
We appreciate your feedback!

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff. Bit noisy at night from the street noise. Property needs an update but overall was a great place to stay, and would stay again.
Stayed 9 nights in Jun 2023
Response from Reservations Dept. on Jun 27, 2023
Aloha,Thank you for your feedback. We recently completed our room renovations (July 2022) and plan to renovate the bathrooms in April 2024. We hope to see you again in the future!

10/10 Excellent

Panida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Free parking, clean room and comfortable bed.
Stayed 6 nights in Jun 2023
Response from Reservations Dept on Jun 23, 2023
We appreciate your feedback!

8/10 Good

MCDANIEL, Charleston

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was simple and clean, and the rooms were spacious. The problems were that there was no restaurant, or even snack shop, at the hotel, and there was often loud noise from the motel next door. There was also no option to check out a few hours late (especially when you have a late-night flight, and checkout is noon). The staff was friendly and helpful, within hotel constraints.
Response from Reservations Dept on Jun 17, 2023
We appreciate your feedback and apologize for not being able to assist with a late checkout due to high occupancy. We do store luggage at not cost in the event a late checkout isn't available. We hope to see you again in the future.

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service
Decent value for the price, the staff were very friendly and always helpful. Close walking distance to the beach. The view from our balcony was right beside what looked to be an abandoned run down motel but there were actually people living in the lower level. We were not in the room much anyway.
Stayed 5 nights in May 2023
Response from Reservations Dept. on May 19, 2023
We appreciate your feedback. Have a great day and we hope to see you in the future!

8/10 Good

Slava

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free parking is super useful.
Stayed 3 nights in Apr 2023
Response from Reservations Department on Apr 18, 2023
Thank you for your feedback.

10/10 Excellent

Roxanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 7 nights in Apr 2023
Response from Reservations Dept on Apr 17, 2023
We appreciate your feedback!

10/10 Excellent

Carolyn Evelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ilima is away from the hustle and bustle, but close enough to the stores and only about a 10 minute walk to the beach. It has been recently updated.
Stayed 8 nights in Mar 2023
Response from Reservations Dept on Apr 8, 2023
We appreciate your feedback!

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED the STAFF and the location. Convenient for the bus and trolley. Would definitely stay here again.
Stayed 18 nights in Jan 2023
Response from Reservations Dept. on Mar 24, 2023
We appreciate your feedback!

8/10 Good

Allan

Traveled with family
Liked: Cleanliness, staff & service
The hotel is located a couple of blocks from the main street so it is a bit quieter. The room is very spacious which we like, and the staff was friendly. Everything is functional but the bathroom could use an update. While they offer free parking, it is first come first serve before the spaces run out. We were not so lucky on a couple of nights and had to pay for parking in a nearby parking garage. We had a very pleasant stay overall.
Stayed 8 nights in Mar 2023
Response from Reservations Dept on Mar 23, 2023
We really appreciate your feedback!

10/10 Excellent

Andres

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Reservations Dept on Mar 20, 2023
We appreciate your feedback!

10/10 Excellent

Ingeborg

Stayed 3 nights in Feb 2023
Response from Reservations Dept on Mar 14, 2023
We appreciate your feedback.

10/10 Excellent

Marcin

Stayed 4 nights in Mar 2023
Response from Reservations Dept on Mar 13, 2023
We appreciate your feedback!

8/10 Good

Cristinel

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Was close to shopping, food and transporation. Staff was friendly and property was maintained ok. This is not a high end luxury hotel, but if you are budget aware, may be a good choice.
Stayed 7 nights in Feb 2023
Response from Reservations Dept on Mar 10, 2023
We appreciate your feedback!

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a great location, minutes from the beach; rooms were spacious and clean; staff was very friendly and helpful. Parking garage was under construction so free on-site parking was limited, but there were lots of other free and paid options nearby.
Stayed 7 nights in Mar 2023
Response from Reservations Dept on Mar 9, 2023
Aloha Victoria,We appreciate your feedback and hope to see you in the future! Take care.

6/10 Okay

EDI, PACOIMA

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is centrally located, they charge a resort fee but this is not a resort. The biggest issue here is that the hotel says tha the parking is included with you stay but in fact is not. When you arrive you are told that the parking is on first come availability and the parking is not enough for the number of rooms that rhe hotel have. Plus they were working on the parking during my stay and had to park somewhere else and had to pay out of pokcet. The room itself was clean and freshly painted, the kitchen was big enoug for us and a plus. I would stay here again only if i had no car, dont really like the stress of having to look for parking in the middle of the night, wish the counter people were more proactive in helping you trying to find a place to park instead of just saying sorry I dont know.
Stayed 7 nights in Feb 2023
Response from Reservations Dept on Mar 7, 2023
Aloha, We appreciate your response. Unfortunately, we're not able to clearly state that parking is limited, and subject to a daily first come first serve basis on Expedia because the selection is limited. Expedia does state "Free self parking on site" and "Limited onsite parking". We also have a renovation notice on Expedia regarding the parking lot closure, however, Expedia places this notice towards the bottom of the page so you'll have to scroll down to actually see the message. We apologize for the trouble and will address your issue with the Front Desk. Please take care and we hope to see you in the future!

8/10 Good

John

Stayed 7 nights in Feb 2023
Response from Reservations Department on Mar 3, 2023
Thank you for your feedback.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Reservations Dept on Feb 26, 2023
We appreciate your feedback.

10/10 Excellent

Lisa

Stayed 3 nights in Feb 2023
Response from Reservations Dept on Feb 13, 2023
We appreciate your feedback!

10/10 Excellent

Duyen

Stayed 2 nights in Feb 2023
Response from Reservations Dept on Feb 13, 2023
We appreciate your feedback!

8/10 Good

Naresh Babu, Fremont

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room includes everything - refrigerator, microwave, stove, utensils, small balcony. Room is clean and staff are friendly. Parking is tricky due to limited availability and smaller spaces.
Response from Reservations Dept on Feb 11, 2023
We appreciate your feedback!

10/10 Excellent

Roy, Corbyville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. An oversight on our part put us in a room other than expected, but Emi had us moved the next day. (Be sure to enter under "Requests" when booking.) Room was spacious and very clean. Parking was free (a big plus). Although space is limited, we were always able to get a spot. Overall lovely place to spend a couple of weeks.
Stayed 14 nights in Jan 2023
Response from Reservations Dept. on Feb 21, 2023
We appreciate your feedback!

8/10 Good

Keli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place 😊
This is a wonderful budget hotel! The staff are extremely accommodating and friendly, the location is close to everything and it has a kitchenette, everything we were looking for! Would stay here again!
Stayed 7 nights in Jan 2023
Response from Reservations Dept on Jan 31, 2023
We appreciate your feedback!

8/10 Good

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked most aspects of this hotel. Location, staff and room size were very good for our stay. However,Air conditioning is a complicated amenity for any hotel room, particularly for the room we had which baked on the South side of the building. It is needed and noisy, which were the only drawbacks.
Stayed 4 nights in Jan 2023
Response from Reservations Dept on Jan 27, 2023
We appreciate your feedback and will look into your air-conditioning issue.

10/10 Excellent

T J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay as usual in the heart of Waikiki. Room had recently been renovated. We will be back again next year
Stayed 5 nights in Jan 2023
Response from Reservations Dept on Jan 17, 2023
We appreciate your feedback and look forward to seeing you in the future!

10/10 Excellent

Carita

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Reservations Dept on Jan 17, 2023
We appreciate your feedback!

6/10 Okay

Deborah A.

Traveled with family
Liked: Cleanliness, staff & service
Fairly good rates. No good views
Stayed 1 night in Jan 2023
Response from Reservations Dept on Jan 15, 2023
We appreciate your feedback.

10/10 Excellent

Zhiyuan

Stayed 7 nights in Jan 2023
Response from Reservations Dept on Jan 15, 2023
We appreciate your feedback!