Ratings based on 1,977 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
79% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Small room and uncomfortable bed

Posted Jul 22, 2014
Pros: The check in staff was friendly and fast.
Cons: The condition of the room.
The bed wasn't too comfortable and gave us neck pains. Also, the tv wasn't plugged in and the light on the nightstand was difficult to turn on. Only limited shower amenities. Not worth the price paid for. Good for a one night quick stay but not for vacation purposes.
3 out of 5
Recommended
for Everyone
by A verified traveler from chamorro

Hotel close to the beach

Posted Jul 19, 2014
I got what i payed if ur trying to save money on a hotel this is the right place to be simple rooms bed fridge safe dryer iron and restroom they dont have microwave u have to pay extra to have one or u can go to the laundry room to use one staff were polite and check in and out fast the hotel i very close to the mall
1 out of 5
by A verified traveler from new jersey

Horrible place

Posted Jul 19, 2014
Not what it seemed on the pictures online... Terrible experience ever!!
1 out of 5
by A verified traveler

Posted Jul 17, 2014
very unhappy..stayed once before but will never again..this hotel has gone down hill..
3 out of 5
by A verified traveler from Kansas City

older hotel, small room

Posted Jul 3, 2014
Pros: View from our window toward the beach.
Cons: old, small
We found the hotel to be adequate. It is older hotel and our room was small. Due for remodel. About 6 blocks to beach.
2 out of 5
by A verified traveler from Big Island Hawaii

Hotel to be avoided.

Posted Jul 2, 2014
Pros: Nothing
Cons: Everything
Location: We stayed there because it was the closest place to stay near the hospital that we could afford.
It was noisy, filled with people who were rude. No ambiance. Shower would not drain. Could hear everything upstairs and next door. No quiet, loud street noise. Rude quest services manager. Kyle. Constantly waiting to go up elevator or down. Only one in service most of the time we were there. We were there because my husband needed surgery and it was very difficult for him to maneuver through the halls and up the elevator while returning to the room after surgery. We needed help because our room key did not work and we were told we were to check out, did not check out at check out time, so they were going to charge extra. My husband had made a reservation to stay an extra night the night before but the person at the desk did not make the reservation, therefore we had to pay extra. Not a good experience. We are from the Big Island.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely

Posted Jul 1, 2014
Hotel staff were wonderful! Room was basic but very clean and comfortable. Hotel seemed very popular for tourists so the lifts were congested at times but overall a good stay!
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland Oregon

Comfortable hotel with basic amenities

Posted Jun 27, 2014
2 out of 5
by A verified traveler

Posted Jun 26, 2014
Pros: The gift shop was nice. The room was terrible! I had to remake the bed because it was so sloppy!
Cons: Windows could be washed! Air conditioner could be replaced with something quitter! Sink could be clean!
Location: Didn't venture too far from the hotel as we were there for only a few hours! No ice machine on any floors except floors 2 and 3.
Our experience with this hotel was the worst we have ever had in 50 years of marriage!
4 out of 5
Recommended
for Everyone
by A verified traveler from honolulu

Very friendly staff!

Posted Jun 25, 2014
I really like how the front lobby staff are friendly and try to suit my needs!