Ratings based on 1,579 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
by A verified travelerfrom NSW
Uncomfortable beds and small roomsPosted Apr 15, 2015
I had the worse experience. Service was slow I had in room dining ,3 days later the good was still sitting in my room, then I left it outside my door, 2 days later still there. Valet takes 25 mins each time to bring car up. Rooms are dated and old
for Everyoneby A verified travelerfrom los angeles
TOP SHELF HOTELPosted Apr 13, 2015
Pros: the staff was very attentive and were very eager to help out or provide answers.
Cons: beach towel inventory was a challenge as they ran out once earlier in the day.
Location: the hotel is in the HEART of waikiki and there are so many places to eat around there. just check YELP and you will find something.
we had a wonderful opportunity to be at the WESTIN MOANA SURFRIDER for 7 days / 6 nights. the overall experience was excellent......from the moment we stepped in until we left. the check in line can get busy and if there are a lot of folks with issues, it can take a bit of time. i am a gold level member and there is a separate check in line for gold/platinum level guests. we had an end city view room on the 20th floor that had 2 balconies. we were able to get a really nice breeze coming in and out......a word of caution with the rooms facing the street.....it can get a little noisy in the early morning with all the delivery trucks and garbage pick up. so start training to be a heavy sleeper or EAR PLUGS. since it was the end of HI spring break and the start of mainland spring break, it was a little busy so the pool chairs were filled up before 8AM (but who comes to HI to swim in a pool?). the BEACH CLUB is a pretty good buy if you are a GOLD or PLATINUM. its complimentary for PLATINUM and $60 for GOLD. it includes HOT BREAKFAST BUFFET and APPETIZER DINNER for two adults and up to two children/per room. if you are in a pinch to eat, this is a good option as any normal meal for 4 will around $100. Valet is $15 per night with unlimited in/out. be aware the valet lot is across the street and shared with the Sheraton. call down at least 15-20 mins before you leave. tip the guys well as they work very hard. good experience.
by A verified traveler
Posted Apr 13, 2015
Pros: Excellent location. Friendly staff.
Cons: Remodeling of the Damond Wing is a must.
Location: Excellent location, nice beach.
Overpriced hotel, especially the Diamond wing, which has nothing to do with "Diamond". The hotel needs a real remodeling to meet the Westin hotels requirements and standards.
for Everyoneby A verified travelerfrom Irvine, CA
Spring Break trip with teenagersPosted Apr 13, 2015
Perfect location, nice beach, small pool but not needed. Close walk to almost everything. We will be back.
for Everyoneby A verified travelerfrom 横浜
高級感のあるホテルPosted Apr 13, 2015
by A verified travelerfrom Australia
Nice ambience and great locationPosted Apr 12, 2015
Pros: Its architecture and location
Cons: Quieter air conditioners and scrap resort fee. At this price wi fi should be included in room rate.
Location: Beach and shops
Nice historic note in great location but not good value for money. Daily resort fee is a racket and doesn't even get you a beach umbrella. Pool is tiny.
for Everyoneby A verified traveler
Posted Apr 12, 2015
海近く子供連れには良かった 海まで部屋から2分 また客室も広い ベッドが高い為幼児だと自分でベッドに上がれない
for Everyoneby A verified travelerfrom b
Perfect location in WaikikiPosted Apr 11, 2015
beautiful historical old ( but totally up to date and renovated) hotel in the best possible Waikiki location. Get an ocean view! Sunsets while dining around the Banyan tree whilst listening to live music was spectacular. Rooms were very comfy, and offered wifi and water. Fitness center very nice also.Walk to restaurants and convenience shops.
for Everyoneby A verified travelerfrom 千葉
Posted Apr 11, 2015
596号室のコーナースイートに6泊したが、 バスローブが3日間無かった。 一泊が12万円する部屋なのに、誠に残念な待遇である。
for Everyoneby A verified traveler
Posted Apr 10, 2015
Staff was really friendly. Location was the best