Ratings based on 1,579 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom NSW

Uncomfortable beds and small rooms

Posted Apr 15, 2015
I had the worse experience. Service was slow I had in room dining ,3 days later the good was still sitting in my room, then I left it outside my door, 2 days later still there. Valet takes 25 mins each time to bring car up. Rooms are dated and old
5 out of 5
Recommended
for Everyone
by A verified travelerfrom los angeles

TOP SHELF HOTEL

Posted Apr 13, 2015
Pros: the staff was very attentive and were very eager to help out or provide answers.
Cons: beach towel inventory was a challenge as they ran out once earlier in the day.
Location: the hotel is in the HEART of waikiki and there are so many places to eat around there. just check YELP and you will find something.
we had a wonderful opportunity to be at the WESTIN MOANA SURFRIDER for 7 days / 6 nights. the overall experience was excellent......from the moment we stepped in until we left. the check in line can get busy and if there are a lot of folks with issues, it can take a bit of time. i am a gold level member and there is a separate check in line for gold/platinum level guests. we had an end city view room on the 20th floor that had 2 balconies. we were able to get a really nice breeze coming in and out......a word of caution with the rooms facing the street.....it can get a little noisy in the early morning with all the delivery trucks and garbage pick up. so start training to be a heavy sleeper or EAR PLUGS. since it was the end of HI spring break and the start of mainland spring break, it was a little busy so the pool chairs were filled up before 8AM (but who comes to HI to swim in a pool?). the BEACH CLUB is a pretty good buy if you are a GOLD or PLATINUM. its complimentary for PLATINUM and $60 for GOLD. it includes HOT BREAKFAST BUFFET and APPETIZER DINNER for two adults and up to two children/per room. if you are in a pinch to eat, this is a good option as any normal meal for 4 will around $100. Valet is $15 per night with unlimited in/out. be aware the valet lot is across the street and shared with the Sheraton. call down at least 15-20 mins before you leave. tip the guys well as they work very hard. good experience.
3 out of 5
by A verified traveler

Posted Apr 13, 2015
Pros: Excellent location. Friendly staff.
Cons: Remodeling of the Damond Wing is a must.
Location: Excellent location, nice beach.
Overpriced hotel, especially the Diamond wing, which has nothing to do with "Diamond". The hotel needs a real remodeling to meet the Westin hotels requirements and standards.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Irvine, CA

Spring Break trip with teenagers

Posted Apr 13, 2015
Perfect location, nice beach, small pool but not needed. Close walk to almost everything. We will be back.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 横浜

高級感のあるホテル

Posted Apr 13, 2015
高級感があり、立地も最高です。 今回泊まった部屋はタワーの19階、アウトリガー側の部屋でした。部屋も広く、ラナイから海も見え、とても快適に過ごせました。目の前のアウトリガーホテルの部屋が見えますが、特に気になりませんでした。とても良いホテルで、次もまた泊まりたいです。
3 out of 5
by A verified travelerfrom Australia

Nice ambience and great location

Posted Apr 12, 2015
Pros: Its architecture and location
Cons: Quieter air conditioners and scrap resort fee. At this price wi fi should be included in room rate.
Location: Beach and shops
Nice historic note in great location but not good value for money. Daily resort fee is a racket and doesn't even get you a beach umbrella. Pool is tiny.
1 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2015
Pros: 立地
海近く子供連れには良かった 海まで部屋から2分 また客室も広い ベッドが高い為幼児だと自分でベッドに上がれない
5 out of 5
Recommended
for Everyone
by A verified travelerfrom b

Perfect location in Waikiki

Posted Apr 11, 2015
beautiful historical old ( but totally up to date and renovated) hotel in the best possible Waikiki location. Get an ocean view! Sunsets while dining around the Banyan tree whilst listening to live music was spectacular. Rooms were very comfy, and offered wifi and water. Fitness center very nice also.Walk to restaurants and convenience shops.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom 千葉

Posted Apr 11, 2015
Pros: ロケーション。
596号室のコーナースイートに6泊したが、 バスローブが3日間無かった。 一泊が12万円する部屋なのに、誠に残念な待遇である。
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 10, 2015
Staff was really friendly. Location was the best