Ratings based on 909 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Sydney

Recent Stay At Moana

Posted Jul 31, 2014
Pros: Everything
Cons: Coffee at the restaurants and cafe
From the minute we checked in and we were advised our request for an early check in was accomodated - we had a ball! the room was clean, the staff friendly, no request was an issue, i would hihgly reccomend this amazing Resort with an incredible buzzy atmosphere, the rocking chairs are a treat and the beach frontage hard to fault, we loved it
5 out of 5
for Everyone
by A verified traveler from Los Angeles, CA

Wonderful Vacation!

Posted Jul 30, 2014
Pros: I loved the fact that it is a landmark. The wooden floor, room and the ring of the elevator seemed old fashioned, but to me that just added character.
Cons: The beach, if it could be made less crowded (I don't think that will be possible but hey, it is worth mentioning).
Location: This hotel is located in the center of Waikiki where one can find tons of restaurants, lots of shopping, and an incredible amount of sun bathing.
My daughter and I had a great time and even though it was just the two of us, we always felt safe. The accommodations were beyond our expectations, it was quiet, the room was spacious and very clean, the beach was just right outside, loved the breakfast at The Veranda. The staff was very helpful and had a great attitude. The beach was a bit crowded but we were able to enjoy it and make the most of it, we were also able to come and go as we pleased at any time of day or night. I requested a room away from the street and was given a room with view to the patio, it was wonderful to look out the window to see the trees, the beach, and people lounging about. I would definitely go back!
3 out of 5
for Everyone
by A verified traveler from miami

Good hotel but no the best....

Posted Jul 27, 2014
The hotel is in good location, the lobby area and the restaurant are spectacular, but the pool are very small and deteriored, and the air conditioner room not working good, more noise and not cool.
4 out of 5
for Everyone
by A verified traveler

The bathroom tub/shower was not clean. Soapscum.

Posted Jul 27, 2014
Pros: location
Cons: housekeeping
The room was very pleasing and the bed very comfortable. However, the tub was not as clean as it could be and I wanted to scrub it and remove the soap scum left by other guests. For the price I paid, I would hope to have the highest standards of cleanliness. It made me wonder how clean everything else in the room was.
5 out of 5
for Everyone
by A verified traveler from Sydney, Australia


Posted Jul 24, 2014
Pros: Everything !
Cons: Maybe bed size, instead od double beds, maybe upgrade to Queen size.
Location: Beach, shopping and everything else in between.
Loved every moment , was sad to leave, hotel is beautiful, staff are courteous and very helpful, nothing was a problem. Location is fantastic, right on the beach, yet so close to shops, really a perfect combination.
5 out of 5
for Everyone
by A verified traveler from D California

Posted Jul 22, 2014
Beautiful and in the most amazing location. DREAMY
1 out of 5
by A verified traveler from california


Posted Jul 13, 2014
We requested 2 queen beds. They stated it was Expedia who should have taken care of it. They placed us in a very small, 1 queen bedroom. After complaining, they eventually placed us at a two queen beds the next day. They stayed that people who book with them get priority as far as room.
3 out of 5
by A verified traveler from Australia

Great Location, wonderful banyan tree courtyard

Posted Jul 12, 2014
This was our fourth stay here. The quality has dropped compared to previous years. The hotel is looking tired absolutely inundated by Japanese brides to the point where it is becoming unacceptable for other guests. The $31 surcharge each day for non essential services is not acceptable any more as a mandatory charge. Food service and quality needs to be improved.
5 out of 5
for Everyone
by A verified traveler from sydney

Great hotel on the beach . Charming . Elegant

Posted Jul 11, 2014
Pros: The location was great . Beds comfortable view amazing .
Cons: Room service food arrived late and cold . The cheese used in the nachos is awful . But they were happy to not charge me for them .
Location: The location was very central . Walking distance from great restaurants and shopping .
As a Starwood member we where upgraded to the Moana penthouse suite . Was fabulous . Hotel was busy but still comfortable . Clean , friendly staff , relaxed atmosphere . Would recommend all my friends to stay there .
5 out of 5
for Everyone
by A verified traveler from Irvine, Ca

Great hotel on the beach in the heart of Waikiki

Posted Jul 8, 2014
Loved the upgraded ocean view room facing diamond head crater on the original plantation building. The beach bar is always busy but have enough servers to bring you your favorite drink. Beach access is so close and shopping is just outside. We love this hotel